Questions.docx

Solicitation PC-10-R-CP01 Amendment 02 March 19, 2010

Section C

6.0 General Requirements

The Contractor shall provide a web-based Volunteer Lifecycle Management System. The Contractor shall provide a system and services that address the business and technical requirements specified in Appendices A and B. In summary:

· The VLMS, services, and interfaces acquired under this contract shall be deployed in phases throughout the period of performance in order to reduce Agency and VDS Program risks.

· The system shall be externally hosted with all services provided by the Contractor. The hosting facility must meet all Peace Corps’ physical and cyber security requirements for hosting Sensitive but Unclassified (SBU) data (Attachment 8: FIPS-199; Section 6.2.5: Security Requirements).

· Additionally, the Contractor shall be required to produce status reports, training, assessments of pilot system implementations, and Help Desk services in an ongoing and as-required basis.

· The Contractor shall submit an implementation plan describing how it will meet the requirements specified in this solicitation.

Once the VLMS is implemented and enters production mode, the Contractor must ensure that the VLMS is continuously available on a “24/7” basis as defined and agreed to in the Service Level Agreements. (Appendix B)

6.2.6 Hosting Support

The Contractor is required to provide an external hosting solution that provides full service support, including the development, testing, training, pilots, phased implementation and production operation of the Volunteer Lifecycle Management System. The Contractor must provide at least one physical environment separate from production. The externally hosted solution is required to meet the technical requirements as specified in Appendix B-2 and meet Service Level Agreements as specified therein.

6.3.7 Help Desk Support

Contractor shall provide Help Desk technical support will be provided as tier-2 through the Peace Corps Help Desk. The Peace Corps Help Desk will provide all direct user support (including, but not limited to, hardware, software, and network) to the users as the tier-1 Help Desk. The Contractor will only be contacted by the Peace Corps Help Desk to resolve issues relating to the Volunteer Lifecycle Management System application itself. No users will directly contact the Contractor and the Contractor will not have to address any issues relating to user access to Peace Corps systems. The cost for this service shall be included in the proposal.

The Contractor shall provide support on a 24/7 basis as mutually agreed in Service Level Agreement. For description of the requirement, please see Appendix B, section 9, the “Maintenance / Support” portion of the technical requirement. The Contractor shall provide status reports based upon the agreed upon Service Level Agreements.

Section L.5

1. PAST PERFORMANCE

Offeror must either provide the information requested below demonstrating contracts of similar scope, magnitude and complexity or expressly state that it cannot show that it has relevant, directly related or similar past performance.

Past Performance Information The Offeror shall submit three credentials that should reflect the best representation of the company’s past performance that it has held in the last three years. The Offeror shall describe its past performance on directly related or similar Federal, State and local government, and private contracts and subcontracts it has held within the last 3 years and all contracts and subcontracts currently in progress which are of similar scope, magnitude and complexity to that which is detailed in the RFP. The information must be clear whether the work by the Offeror was done as a prime contractor or a subcontractor. Offerors who describe similar contracts and subcontracts shall provide a detailed explanation demonstrating the similarity of the contracts to the requirements of this RFP.

Section M

(iii) Corporate Capability

1. Provide evidence that the Offeror has the experience, structure, and capability, both technically and financially, to administer a contract of this size, scope, and complexity. Offeror shall provide sufficient documentation from accredited government or business sources to certify Offeror’s capabilities.

Submit resumes of Key Personnel identified in the Implementation Plan and Schedule. At a minimum, the Key Personnel are considered to be the Project Manager, the Chief Project Technology Manager, and the Project Security Officer. Describe the roles and responsibilities of key personnel as these relate to the RFP. (See Section G, paragraph 10, Key Personnel.) Provide required skill sets and mix of personnel for all other personnel proposed. Personnel will be evaluated against the project plan to assure that proposed staffing meets the requirements.