Past Performance Survey LWN (China Lake).pdf

China Lake Commissary

DEFENSE COMMISSARY AGENCY

PAST PERFORMANCE SURVEY

Lawn/Grounds Maintenance Services

China Lake, CA Commissary

HDEC05-20-Q-0004

SURVEY MUST BE RETURNED BY: July 22, 2020

Contract Specialist: David Shingleton

Email: david.shingleton@deca.mil

Date: ___________________________________

Company's Name being surveyed: ______________________________________________

Approximate value of contract that you had with surveyed company___________________

Your company name: __________________________________________________________

Your Name: _______________________________ Phone No.__________________________

POC Email Address: _______________________________

Type of services you received from surveyed company_______________________________

Please rate each question below.

It is very helpful if you also include comments.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient;

Do they perform service at the time and/or days requested by your company)?

Acceptable Unacceptable Comments:

2. If a scheduled service was missed, did they notify you in advance and/or reschedule?

Yes No Comments:

mailto:david.shingleton@deca.mil

China Lake Commissary

3. When completed, are all areas clean and free of debris?

Comments:

4. Do they perform mowing/trimming without disrupting store/business operations?

Yes No Comments:

5. How would you rate the company’s invoicing/billing system? (Are delivery tickets left at time of service and easy to understand? Are invoices complete and accurate? Do you have to contact the company for corrections?)

Acceptable Unacceptable

Comments:

6. Overall, how would you rate your experience with this company?

Acceptable Unacceptable

7. Would you hire them again for similar work?

Questions: David Shingleton, Defense Commissary Agency, Fort Lee, VA 23801

(804) 734-8000, x86530 or email: david.shingleton@deca.mil