PWS PANMCC-20-P-0000-003843 CCTV Rev 2 12 Dec 2019.docx

Performance Work Statement (PWS)

Access Control and Closed Circuit Television (CCTV) Systems Repair Service Directorate of Emergency Service (DES) Fort Bragg, North Carolina

27 February 2020

Table of Contents

Introduction. This is a non‐personal services contract to provide Access Control and CCTV Systems Repair Service. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non‐personal services necessary to perform Access Control and CCTV Systems Repair Service, as defined in this Performance Work Statement (PWS), except for those items specified as government furnished property and services. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.1 Background

. Since December 2011, these repair services have been provided on a Time and Materials basis. Fort Bragg's current security inventory includes PELCO, Bosch, Lenel, Software House, AMAG and other lesser-known brand‐name products; however, the Contractor must be able to service other brand names through coordination with a third-party vender.

1.2 Objectives

. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost effective ways to insure that the access control and CCTV security systems are operational and functional and meet their component needs, emphasizing innovation and commercial best practices.

1.3 Climatic Conditions

. N/A

1.4 Facility Access. The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department purposes. The Contractor shall inform the Fire Department point-of-contact (POC), prior to outages that will impact the function of the system, special problems or circumstances, which require Fire Department inspection. The Fire Department will reset alarm systems to operational status. The building and surrounding site areas may be occupied and operations will continue on a normal basis. The Contractor shall take all precautions to ensure that all operations are conducted in a manner, so as not to interfere with the normal operations, safety, and convenience of the occupants. A portion of the work in this project may take place in a restricted access area, and may require an escort to the site by the Contracting Officer’s Representative (COR). The Contractor shall coordinate all activities through DES/PSO, (910‐396‐9109) and other on‐site Contractors, to minimize disruption of other work.

1.5 Traffic Flow. The Contractor shall maintain the free flow of traffic during surfaced area maintenance. The Contractor shall notify the Contracting Officer (KO), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets. Emergency road closures shall be coordinated with the COR or Alternate Contracting Officer Representative (ACOR).

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. N/A

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services. The Contractor must hold a current equivalent Electronic Protection Systems License: (Locksmith, Access Control, and CCTV) license from a State Licensing Board. This license must be maintained in a current status throughout the contracted period of performance.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The period of performance shall be for a one (1) Base Year period of 12 months and two (2) 12‐month option periods.

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. Contractor shall have routine access to Government‐controlled facilities. The work to be performed under this contract shall be accomplished throughout the Fort Bragg Garrison’s area of responsibility, including but not limited to Fort Bragg, Pope Army Airfield, Simmons Army Airfield, Linden Oaks Housing Area, and Camp Mackall.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0700 – 1600 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Federal Holidays

. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

2.1.4.1 The Contractor shall contact the Point of Contact (POC) provided on the Service Work Order (SWO) Form within 24 hours of notification to establish the date and time to initiate the SWO. Prior to performance of services outside the locally established hours of operation, the Contractor shall request and obtain approval from the COR. The Program Manager shall be available after normal hours to serve as the central point of contact for Contractor operations. Contractor personnel shall not be scheduled for overtime work.

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is on a Saturday, Sunday, a legal federal holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day that is mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within 4 hours. The Contractor shall resume operations as soon as weather permits; Contractor shall notify the KO of resumption.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. N/A

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours after the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The post award conference will also be utilized to ensure Contractor understands all HSPD‐12 requirements. The Contracting Officer and/or COR may meet periodically with the Contractor to review the Contractor's performance. The periodic meetings may be conducted telephonically via a conference call. At these meetings the Contracting Officer and/or COR will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.9.1 The Contracting Officer Representative Tracking (CORT) Tool (https://wawf.eb.mil/xhtml/auth/home/home.xhtml#) shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel. The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language. The Contractor shall be able to resource personnel or sub‐contract services to perform repairs on equipment and ensure manufacture's standards. Contractor personnel performing the work shall have the minimum experience and education as listed below:

2.1.11.1.2 Security Systems Technician. The Security Systems Technician shall possess skills necessary to install, repair, troubleshoot, calibrate, re‐set hardware, and software for access control systems and CCTV systems; shall be able to read and follow manufacturer schematics and troubleshooting guides if any; shall be able to demonstrate to end users functional operations of serviced/ repaired equipment. The Security Systems Technician shall perform duties following the instructions of a Senior Security Systems Technician either on‐site or telephonically. The Security Systems Technician shall have 1 to 3 years of related work experience installing, troubleshooting and repairing CCTV and Access Control Systems. The Security Systems Technician shall have a minimum of a High School Diploma.

2.1.11.1.3 Senior Security Systems Technician. The Senior Systems Security Technician shall possess skills necessary to performs all tasks required of a Security Systems Technician, independently. Additionally, the Senior Security Systems Technician shall be able to diagnose and leverage the Contractor's technical resources to troubleshoot any failing system associated with the PWS. The Senior Security Systems Technician shall have a minimum of an Associate Degree from an accredited institution in a related technical field such as electrical systems technology, electronics engineering technology or similar technical academic program.

2.1.11.1.4 Security Systems Engineering Technicians. An engineering technician is trained in the design and operational techniques related to a specific electronics security systems, with a practical understanding of the relevant engineering concepts. Engineering technicians often assist engineers and technologists in projects relating to research and development, or focus on post-development activities like implementation or operation. An engineering technician is between a skilled Electronics Security Systems Technician and an Electronics Security Systems Engineer.

2.1.12 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have, at a minimum, a favorable National Agency Check (NAC).

2.1.13 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.14 Qualification Standards. Contractor personnel who are critical for achieving PWS objectives shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

2.1.15 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees. The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.16 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.17 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.18 Organizational Conflict of Interest (OCI). N/A

2.1.19 Business Relations

. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within 14 days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management. The Contractor shall be able to resource personnel or sub‐contract services to perform repairs on equipment and ensure manufacture's standards. Contractor personnel performing the work shall have the minimum experience and education as listed below

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.4 Historic Property or Archaeological Site. Historic properties and archaeological sites are subject to the provisions of the National Historic Preservation Act (NHPA). The Contractor shall maintain the historic properties on the installation IAW the NHPA, 54 United States Code (U.S.C) § 300101, National Preservation; 36 Code of Federal Regulations (CFR) Part 800, Advisory Council on Historic Preservation; and United Facilities Guide Specifications (UFGS). The Contractor shall comply with all applicable Federal historical structure and archeological laws

2.4.1 Repair and Replacement. The Contractor shall report damages to the COR/ACOR within 2 hours of any occurrence of damage. The Contractor shall repair or replace parts with products similar in appearance to the original. Repairs, renovation, or replacement to historic buildings must be approved by the KO. The Contractor shall coordinate work through the Cultural Resources Manager. The Contractor shall comply with the appropriate provisions and stipulations of the Secretary of Interior's "Standards for Rehabilitation and Guidelines for Rehabilitating Historic Buildings" (Revised 1983) and the Integrated Cultural Resources Management Plan.

2.5 Special Requirements

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration

. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within 3 working days of contract start date. The Contractor shall complete all applications with the All American Visitor Center. Vehicle Registration section located in Building H-1575. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.4 All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by Department of Defense (DoD), HQ Department of Army (DA) or local policies. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

2.5.1.5 Physical Security. N/A

2.5.2 Security Training.

2.5.2.1 IWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 The Contractor shall use these recycled or recovered products unless they cannot be procured within a reasonable period of time not to exceed seven (7) calendar days; at prices not to exceed five (5) percent of prevailing rates; or the product(s) does not meet technical or performance standards. EPA Guidelines are the minimum requirement. The Contractor shall use materials and products commonly used in industry. The Contractor shall maintain records and submit an annual report to the COR/ACOR, along with the annual certification required by FAR 52.223-9 (Certification and Estimate of Percentage of Recovered Material Content for EPA Designated Items), upon completion of the base year and each option year.

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty (30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a damage report immediately to the COR/ACOR that annotates any damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). N/A

3.3 Contractor Manpower Reporting Application (CMRA).

3.3.1 The Contractor will report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the [NAMED COMPONENT (e.g., Department of the Army)] via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil, and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services.

3.3.2 Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported NLT October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil. As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.”

3.3.3 The COR/ACOR is responsible for verifying that the Contractor has reported the required data.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services

# 1.

Contractor shall ensure all work accomplished meets all maintenance and repair standards and all applicable Federal, State, and local laws, regulations and directives to include, but not limited to applicable publications in Section 7, Related Documents.

# 2.

The Program Manager shall be available after normal duty hours to serve as the central point of contact for Contractor operations.

Non-conforming services will result in Non-Conforming Reports issued to Contractor and potential negative CPARS report.

#3.

The Contractor shall develop and maintain a Quality Control Plan approved by the KO.

Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative.

# 4.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

Employee conduct complies with 41 U.S.C. 423, Procurement Integrity, IAW PWS para. 2.1.16.

Zero Deviation from performance standard.

Non-conforming services will result in Non-Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.

#5.

Damages caused by Contractor employees shall be repaired at no cost to the Government.

Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative.

#6.

The Contractor will ensure that the licenses or certificates and training of Contractor personnel are kept current. Copies of these licenses or certifications will be provided to the COR/ACOR.

The Contractor shall perform IAW PWS, para. 2.3.4.1.

Zero Deviation from performance standard (Risk assessed high risk) Non-conforming services will result in Non-Conforming Reports issued and a potential negative CPARS narrative

4.1 Quality Assurance

. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP)

. Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Common Levels of Service (CLS):

5.1 Basic Services. The Contractor shall provide services for repairs of access control and CCTV systems. The Contractor shall provide unscheduled repairs to access control and CCTV systems on a time and material basis, as ordered, during regular duty hours as indicated in paragraph 1.6.3. Only the COR is authorized to contact the Contractor for repair services. The Contractor shall be on‐site to begin repairs within 24 hours after receipt of oral or written notification from the COR of equipment failure or improper functioning of the system. Every effort shall be made to restore the system to normal operation in the shortest possible time.

5.1.1 Services provided under this contract will ensure that the access control and CCTV security systems are fully operational and functional in accordance with the manufacturer’s system configuration management procedures, operational and installation manuals, Department of Defense, DoD 5200.1‐R (DoD Information Security Program Regulation and Army Regulation, AR190‐51 Security of Unclassified Army Property (Sensitive and Non‐sensitive), while meeting appropriate level of security.

5.1.2. The scope of items to be repaired under this contract is limited to parts and components that are included in access control and CCTV security systems located within the greater Fort Bragg footprint. These systems consists of but are not limited to the following major components, when being used in existing access control and CCTV security systems: cameras, DVRs, monitors and workstations, controllers, badge making equipment, card readers, security gate arms, barrier turnstiles and associated access devices.

5.1.3. Service Order Workflow.

5.1.3.1. Step 1:. Facility Manager reports to COR that a problem, issue or failure is occurring with an on‐ site physical security device or equipment.

5.1.3.2. Step 2:. COR reviews report from Facility Manager, after which, if required, COR makes determination to refer problem report to Contractor.

5.1.3.3. Step 3: If COR refers report, the Contractor shall conduct an initial inspection of device/equipment. The Contractor shall develop a cost estimate, including labor and parts, to restore physical security device to normal, manufacturer operating condition. Unless additional time is approved by the COR per para. 5.1.3.5.2., the Contractor shall be authorized a maximum of one (1) labor hour, at the labor rates quoted in CLIN 0001, to perform an initial inspection and diagnostic of problem.

5.1.3.4. Step 4: Contractor provides cost estimate to COR. The COR will evaluate the Contractor’s cost estimate and make determination if cost estimate is reasonable and sufficient to restore physical security device to normal, manufacturer operating condition.

5.1.3.5. Step 5: If COR accepts the Contractor’s cost estimate, the Contractor shall perform repairs.

5.1.3.5.1. Except for the initial inspection and diagnostic referenced in para. 5.1.3.3., any service order exceeding $25,000.00 in estimated repair cost shall be approved by the Contracting Officer before any repair parts are ordered by Contractor or labor performed.

5.1. 3.5.2. If the Contractor is unable to complete the repairs within twenty four (24) hours, the Contractor shall contact the COR to explain the circumstances and obtain written or verbal approval to leave the system out of operation.

5.1.3.6. Step 6: When the system is restored to full operations status, the Contractor service technician shall notify the COR that the system is fully operational prior to departing the site.

5.1.3.6.1. The Contractor shall provide the COR a signed time sheet confirming their arrival and departure time at the respective job site. The time sheet will contain the printed name, signature and telephone number of either a military or Government civilian personnel at the site where the work is being conducted. The Contractor shall provide a copy of the technicians invoice along with the signed time sheet within 24 hours of services rendered.

5.2. The Contractor shall provide the COR a running tabulation report of labor hours and repair parts cost used by the 5th business day of the month and as an attached document with each monthly invoice in WAWF/iRAPT.

5.3. Repair Parts: The Government retains ownership of all electronic security system components that may need to be removed or replaced. The Contractor shall return all replaced parts with original packing materials to the Government in the new part shipping containers if feasible. It is the responsibility of the Contractor to resolve all manufacturer warranty issues to include shipping cost for components and parts the Contractor has installed under this contract inventory (see also requirements under paragraph 5.8).

5.3.1. The Contractor shall maintain and provide an item serial number listing of all parts installed and location of serial number item. All documentation shall be available to COR on request.

5.4. Following notification under the process described in PWS 5.1.3 the Contractor shall be responsible for the repair and/or replacement of any and all defective and/or unserviceable components and parts of any of the system.

5.5. The Contractor shall respond to repair services to reset systems due to user error or after the restoration of electrical power due to power lost during electrical storms or work performed on the electrical system.

5.6. The Contractor shall notify the COR by the next work day of any damage that is caused by other than fair wear and tear. This does not relieve the Contractor of his/her responsibility to bring the system back to full operational condition.

5.7. The Contractor shall immediately notify the COR of any equipment replaced, or removed for repairs during the term of this contract, to include serial numbers if applicable. If the Contractor has to remove any Government‐owned equipment from the work‐site in order to make necessary repairs, prior to doing so, he shall provide the COR with a written receipt fully identifying the equipment by make, model, and serial number to the using activity. All equipment replaced under this contract shall be turned over to the using activity to be removed from their hand receipt inventory (see also requirements under paragraph 5.3).

5.8. After prior approval from the COR, the contractor may utilize an outside subcontractor to assist in troubleshooting a repair when a unique or proprietary nature of the equipment being repairred exceeds the contractors resource capacity.

5.9. The Contractor’s service technician shall complete the Repair Service Work Order Form (see paragraph 5.11) after each repair call has been accomplished. The original of the Repair Service Work Order Form shall be provided to the COR by the next workday.

5.10. Performance of Services During Crisis Declared by the President or Secretary of Defense as approved by DODI 3020.37:

5.10.1. The Contractor shall perform services during a crisis per contractual requirements.

5.10.2. The Contracting Officer or the COR shall notify the Contractor of a crisis by any means of communication (phone/fax/e‐mail).

5.10.3. The Contractor shall provide the Contracting Officer and the COR the names of Contractor’s personnel who will work during a crisis. The Contractor is responsible for keeping the list updated.

5.10.4. There shall be no costs paid by the Government to the Contractor during a crisis except those incurred for work performed under this contract and this performance work statement.

5.11. REPAIR SERVICE WORK ORDER FORM. The Contractor shall provide a Repair Service Work Order Form for use when responding to repair service calls. The Contractor’s Repair Service Work Order Form shall be submitted to the COR for review and approval at the post award conference. The form shall be designed by the Contractor and shall show at a minimum:

(1) Time of arrival and departure at the job site

(2) The printed name and signature of the Contractor’s service technician

(3) The printed name, rank, position of Government Facility Manager

(4) A signature space for the COR to verify Contractor arrival time, when the work began, when the work was completed and the departure time

(5) The number of labor hours per labor category

(6) A list of all parts/ components and the price for each part used in the repair of the system

(7) Narrative of problem and resolution. For example, “customer states card reader does not work. Inspected card reader; card reader determined worn/ no longer usable; Resolution: replaced card reader”.

(8) The Repair Service Work Order Form shall also note if there was any evidence of system tampering.

5.11.1 The completed Repair Service Work Order Form and original receipts for equipment shall be submitted to the COR by the Contractor within 24 hours of services rendered.

5.11.2. The Contractor shall submit an invoice in iRAPT/WAWF within 30 days of services rendered. Each invoice shall include an attached summary of work completed along with supporting material receipts if applicable.

5.12. Ceiling Price. The Government will not be obligated to pay the Contractor any amount in excess of the ceiling price in the Schedule, and the Contractor shall not be obligated to continue performance if to do so would exceed the ceiling price set forth in the Schedule, unless and until the Contracting Officer notifies the Contractor in writing that the ceiling price has been increased and specifies in the notice a revised ceiling that shall constitute the ceiling price for performance under this contract. When and to the extent that the ceiling price set forth in the Schedule has been increased, any hours expended and material costs incurred by the Contractor in excess of the ceiling price before the increase shall be allowable to the same extent as if the hours expended and material costs had been incurred after the increase in the ceiling price.

5.13. Contractor Manpower Reporting: The Contractor will report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil , and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October of each calendar year, beginning with 2015. Contractors may direct questions to the help desk by clicking on “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website at http://www.ecmra.mil . As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

6.0 Deliverables

A001 Accident Requiring Emergency Medical Treatment

(PWS, para. 2.1.6.1)

A002 Quality Control Plan

(PWS, para. 4.2)

A003 Repair Service Work Order Form

(PWS, para. 2.1.4.1)

A004 Key Personnel – Provide name of Program Manager

(PWS, para. 2.1.11.1)

A005 Training Completion Certificates

(PWS, para. 2.3.4.1) Certificates filed within twenty-four (24) hours prior to employees commencing…