Attachment U - Past Performance.doc

ATTACHMENT U – PAST PERFORMANCE QUESTIONNAIRE

Request for Proposal Number P17PS01465 Design/Build of Exhibits for Sunset Crater Volcano National Monument

The National Park Service (NPS) has solicited proposals for Design/Build of Exhibits for Sunset Crater Volcano National Monument. As part of the procurement process, an increased emphasis is being placed on past performance as a source selection factor. Past performance information is one indicator of an offeror’s ability to perform the contract successfully.

In order to accurately evaluate the offeror’s past performance, your assistance is requested in obtaining and verifying the past performance history of this offeror. This document consists of a total of four pages as follows:

1) Cover Page with rating standards (current page);

2) Performance Rating Form;

3) Questionnaire Form; and

4) Supplemental Comment Form (optional).

Upon completion, please submit it as an e-mailed attachment to Sheila Spring, Contracting Officer at sheila_spring@nps.gov. Please make the subject line of the e-mail read “P17PS01465 – Past Performance Questionnaire – Insert Evaluated Company’s Name.”

The following standards shall be used in arriving at the rating:

Outstanding Contractor’s performance exceeded customer expectations and was technically acceptable, providing significant features or benefits.

Satisfactory Contractor met customer expectations or contract requirements and demonstrated an acceptable understanding of the requirements.

Unsatisfactory Contractor’s performance was either marginal or did not meet customer expectations or contract requirements.

Other If the element is not applicable, indicate with “N/A.” If no data has been obtained or additional comments are provided, please note in this column.

Contractor / Evaluator Information

1. NAME OF COMPANY EVALUATED:

2. ADDRESS OF COMPANY EVALUATED:

3. CONTRACT NUMBER:

4. CONTRACT PERIOD OF PERFORMANCE:

5. CONTRACT VALUE:

AT AWARD: $

FINAL COST: $

6. ANY MODIFICATIONS ISSUED? If so, provide

NUMBER OF MODIFICATIONS AND REASON:

7. CONTRACTING OFFICER NAME, ADDRESS, TELEPHONE NUMBER, AND EMAIL ADDRESS:

8. TYPE OF SERVICES PERFORMED (ACTIVITY):

QUESTIONNAIRE FORM

Technical Performance (Quality of Product or Service)

1. QUALITY OF TECHNICAL APPROACH

(For example: Were the services comprehensive, complete, and feasible? Met the needs, performed successfully, and accommodated changing requirements.)

2. UNDERSTANDING OF REQUIREMENTS

(For example: Did the contractor show an understanding of the scope of the requirements and an appreciation of the complexity of the requirements? And did the contractor effectively identify flaws, inconsistencies and other inaccuracies in your technical direction?)

Timeliness of Performance

3. EFFECTIVE AND EFFICIENT USE OF RESOURCES

(For example: Was the contractor able to obtain in a timely manner the amount and type of personnel resources required to support the project, effectively train personnel to perform the work required for the project, and maintain the required workforce throughout the term of the contract?)

4. TIMELINESS OF PERFORMANCE

(For example: Was the contractor successful in planning and proposing realistic schedules, monitoring performance, completing work on time, and implementing corrections/changes in a timely manner?)

Quality / Customer Satisfaction

5. QUALITY OF PERFORMANCE/CUSTOMER SATISFACTION

(For example: Was the contractor committed to customer satisfaction? To what extent were end users satisfied with completed project?)

6. BUSINESS BEHAVIOR

(For example: Was the contractor reasonable and cooperative in response to changes in technical direction, correcting errors, poor performance, criticism/rejection of contract deliverables and other quality issues?)

7. COMMUNICATION

(For example: Did the contractor work and communicate well with contracting officer and contracting officer’s representative?)

Cost Control

8. COST CONTROL

(For example: Was the contractor successful in planning and proposing realistic costs, monitoring performance, operating at or below budget, and implementing corrections/changes in a cost effective manner or stay within the firm-fixed-price?)

9. Given the choice, would you do business with this contractor again?

SUPPLEMENTAL COMMENTS

OPTIONAL - Please provide any additional comments regarding your performance element ratings in the space below. Please add additional pages, if necessary.