P01 - DRAFT PWS - FY23 Philips Enterprise Sustainment.pdf

PERFORMANCE WORK STATEMENT

SUSTAINENT AND LICENSES

TELE CRITICAL CARE PROGRAM

VETERANS HEALTH ADMINISTRATION

Purpose:

The Veterans Health Administration (VHA) seeking to award a consolidated sustainment, interface, hardware, and licensing contract for all Philips eCare Manager licenses, interfaces, and services.

Scope or mission:

The scope of the sustainment and license contract shall be consistent with the definitions of the Enterprise Tele Critical Care IDIQ contract. The specific sections are outlined below:

5.2 SUSTAINMENT

5.2.1 SUSTAINMENT OF SOFTWARE/LICENSES/INTERFACES/HARDWARE

5.2.1.1 LICENSE RENEWALS

5.2.1.2WARRANTY EXPIRATION

5.2.4 UNSCHEDULED MAINTENANCE

5.2.4.1 TELEPHONE AND ON-LINE SUPPORT AND TECHNICAL/CLINICAL

RESOLUTION

5.2.4.2 ONSITE TECHNICAL SUPPORT

5.2.4.3 INTERFACE SUPPORT

5.2.4.4 RESPONSE TIMES

5.2.5 SCHEDULED MAINTENANCE

5.2.5.1 SYSTEM ENHANCEMENTS

5.2.5.2 SOFTWARE UPDATES AND UPGRADES

5.3 UPTIME

5.3.1 SOFTWARE

5.3.2 HARDWARE

5.4 REPORT/DOCUMENTATION

5.4.1 SERVICE REPORT

5.4.2 SERVICE LOG

5.4.3 ENHANCEMENT REQUEST /REPORT

5.4.4 DOCUMENTATION

5.4.5 DISASTER RECOVER AND FAILOVER PLAN

5.6 ADDITIONAL SERVICES

5.7 MANDATORY CHECK IN/OUT AND REMOVABLE MEDIA SCANNING

5.8 CHANGE MANAGEMENT AND CONFIGURATION CONTROL

5.9 PRODUCT WARRANTY AND EXPIRATION

5.10 PRODUCT MODIFICATION, REMOVAL OR RECALL

5.11 SECURITY REQUIREMENTS AND BACKGROUND CHECKS

6.0 EMERGENCY AND CONTINUITY OF OPERATIONS PLAN

Period and place of performance:

All licenses, interfaces, and sustainment shall be continuously included in this task order for 12 months post contract award. Pro-rated rates shall be provided for facilities coming off warranty throughout this period of performance.

Period of Performance: 9/19/2023 – 9/18/2024

This contract shall cover all software, interfaces, license, and hardware to support the Philips eCare Manager platform for VHA enterprise wide.

Background:

The National Tele Critical Care Program improves patient care through remote intensivist expertise and alerting algorithms based upon large population patient management experience. The program is continuing to expand and provide support and coverage to VHA facilities in need of their services.

Currently, there are over one thousand six hundred (1600) Intensive Care beds in the VA, leaving over 1000 beds that do not have Tele Critical Care coverage.

The Tele Critical Care program is a means of leveraging scarce clinical specialist resources: highly skilled and experienced senior ICU nurses and staff-level intensivists. The goal is to provide consistent care for all VHA Tele Critical Care monitored patients regardless of location, time of day, hospital, unit size, structure or VISN location. Tele Critical Care is a means of bringing the “center of excellence” to the patient. The benefits include improved patient care, reduced ICU and hospital mortality for critically ill patients, reduced complications and adverse events, improved benchmarking, improved supervision and teaching on off-hours, enhanced staff, patient and family satisfaction, and improved use of resources.

Tele Critical Care combines high-speed, high-resolution video-conferencing with an array of centralized real-time electronic monitoring systems that supplement traditional bedside monitoring tools and help the Tele Critical Care physicians identify clinical changes and provide proactive treatment plans. Using this technology, VHA uses clinicians to monitor more than four hundred ICU patients distributed across multiple remote ICUs. The Tele Critical Care “command centers” for VHA are located in Cincinnati, Ohio and Minneapolis, MN and houses a team consisting of board-certified intensivists, advanced practice registered nurses, critical care registered nurses and administrative support staff. The Tele Critical Care command centers for VHA are responsible for the oversight of expansion sites in multiple VISNs nation-wide. Each Tele Critical Care clinician uses integrated workstations and monitors capable of accessing every patient in monitored ICUs by utilizing:

• A display of real-time automated visual alerts identifying patients with critical abnormal physiological parameters.

Real-time bedside physiologic monitor and waveform displays.

Real-time electronic clinical information systems and bedside flow sheet data linked to all electronic bedside medical equipment.

Full access to the electronic (patient) health record using VHA proprietary software

VistA/CPRS (including note-writing and order-entry).

Two-way high-resolution audio-visual display connected to each patient’s room.

A specially configured ICU oriented data dashboard for rapid access to key patient data.

Requirements

1. Support for VHA Clinical Observation and Operation Centers

2. Support for interfaces; including but not limited to:

a. Orion Interface

b. Flowsheet interfaces

c. Medication interfaces

d. Lab interfaces

e. ADT interfaces

3. Support for databases used in the eCare Manager Platform, including but not limited to:

a. Analytics Database

b. Medications Database

4. Support for Severity Score and Mortality predictions tools

5. License and Sustainment coverage for all Philips eCare Manager Licenses

a. ICU licenses

b. Acute care licenses

c. A/V only licenses

6. Support and licenses for mobile endpoints technologies

a. ICU Licenses

i. Convert ICU licenses to A/V only licenses to support 165 A/V only carts

b. A/V only licenses

c. Audio/Video Licenses

d. Hardware and software sustainment

7. Support for National Data Center software

a. Philips eCare Manager software

b. Audio/Video platform software and subscriptions

8. Continued, uninterrupted use of the Philips eCare Manager platform and support center for all VHA TeleCC participating sites

9. A consolidated sustainment contract which will provide continued use and support of the Philips eCare Manager platform for VHA, including but not limited to

a. Licenses

b. Interfaces

c. Hardware

d. Support services

i. Planned

ii. Unplanned

e. Enhancements

f. Change Management

g. Reports and Documentation

10. Support for all Tele-critical care Audio Video endpoints

a. 24/7/365

Operating Constraints

Due to continued ongoing implementation projects. Modification may be required to include or removed sites throughout the period of performance of this contract.