OSFLO-393-2021-0041 PA Systems SOW 06-30-2021 (1).docx

Centers for Medicare & Medicaid Services (CMS)

Statement of Work for Public Address and Emergency Stairwell System Upgrade

072921

1.0 Purpose and Background

The purpose of this time and materials contract is to secure a contractor to provide CMS with new equipment service and support for the Public Address and Emergency Stairwell System.

The CMS Public Address system provides one-way communication to CMS employees and contractors at the 7500 Security Blvd central location and the outlying Baltimore CMS locations. The PA system provides information regarding health, safety, working conditions, IT system status, special events, and all emergencies. The Emergency Stairwell system provides two-way communication for the physically or visually challenged employees to communicate with CMS’ Security Control Center during emergency evacuations. The ROM for the RAS (Remote Access Services) PA/Radio Activation will be installed. This system allows the ability to RASD into utilizing the OEO Radios and /or the PA system from a laptop or an iPhone, have a pre-recorded PA announcement able to initiate and broadcast from a remote location.

The emergency call boxes are user-friendly. A user in a stairwell just needs to push the small red button on top of the red call box. That sends an alert to the main guard’s station. Someone will pick up a phone in the guard station and ask the user what their issue is. The user only needs to press that button once. After the conversation is over, the guard will clear the call info shown on the equipment screen and reset equipment back to normal mode. The guard center may get several calls at the same time, however they can only answer one at a time.

The eleven amplifiers, which are located in the lower level of the central building, were installed in the building was constructed in 1995. These amplifiers are beginning to fail with age and are causing local system outages and the need for frequent service calls. The PA maintenance vendor has advised that these amplifiers need to be replaced as soon as practical to minimize disruptions to the employee communications and emergency notification services, which the system provides. The current equipment is outdated, current equipment has single points of failure.

2.0 Requirements and Scope

The contactor will be replacing the stairwell boxes with more updated technology with the capability to provide a hands free means of 2-way communication; report the exact stairwell location to the Security Command Center (SCC) and include an audible alarm in the SCC to notify the guards of the alarm activation; include visual communication capability (monitor, screen, i-Phone/iPad screens, etc.); and equip the SCC with the ability to end the call for false alarms;

The contractor will perform all labor, expertise, personnel, equipment and transportation necessary to perform the duties as outlined within this statement of work. The contractor will replace/upgrade all systems as mentioned. Any future and new needs for this project will be purchased separately by CMS.

The contractor shall provide service to install, repair wiring, microphones, control and signal processing equipment main control console, power amps, and speakers in all locations. All equipment and operations will be based on the National Electrical Standard code for public address systems and emergency communication systems

The vendor will be available for CMS to report technical difficulties with the public address or stairwell communication systems, and report to CMS to identify and resolve issues within 24 hours. The vendor will make service calls Monday through Friday, 8:00 AM - 4:30 PM EST, excluding Federal holidays. The contractor will have knowledge in the area of public address systems, equipment and capabilities, and advise CMS and its customers as needed. The contractor will be expected to work with commercial and government contractors and manufacturer representatives, and CMS and non-CMS personnel, in a professional and appropriate manner to troubleshoot and resolve system issues. As technology continues to advance, the vendor must be responsive to changes in technology and responsive to customer support requirements. The Government will provide all transport and network connectivity required for public address functionality.

3.0 Schedule of Deliverables

The vendor will maintain CMS’ complete and fully functional public address and stairwell communication system, using materials and equipment that comply with the manufacturer’s standard design and construction, and in accordance with published product information and warranties.

4.0 Place of Performance

The work shall be performed 7500 Security Boulevard central building location and campus parking lot.

5.0 Hours of Work

The contractor will be required to provide the government a work schedule to include the number of employees reporting to the work site, so security procedures can be followed.

Hours of work are the normal operational hours plus those hours required for scheduled travel. The contractor is expected to conform to operation hours from 8:00AM - 4:30PM (EST). It may be necessary for the contractor to deploy personnel outside the regularly stated Agency operating hours to eliminate interruption to mission critical functions performed by CMS personnel and monthly scheduled testing.

6.0 Section 508 Requirements

Section 508

All electronic and information technology (EIT) procured through this Task Order must meet the applicable accessibility standards at 36 CFR 1194, unless an agency exception to this requirement exists. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards.

The Contractor shall indicate for each line item in the schedule whether each product or service is compliant or non-compliant with the accessibility standards at 36 CFR 1194. Further, the proposal must indicate where full details of compliance can be found (e.g., Contractor’s Web site or other exact location)

7.0 PERIOD OF PERFORMANCE

One base year from date of award with three (3) additional one-year renewal options subject to satisfactory performance as determined by OSFLO.

Statement of Work Page 3 05-15-2021