AttachmentTwo-STATEMENTOFWORK-AppleMac3-6-08.doc

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STATEMENT OF WORK

General Services Administration (GSA)

Office of Citizen Services and Communications (X)

Office of Communications (XA)

Enterprise Marketing Division (XAW)

Statement of Work for Apple Macintosh Technical and Maintenance Support

1.0

BACKGROUND

1.1

The mission of the Office of Citizen Services and Communications (OCSC), Office of Communications (XA), is to provide information on activities of GSA to employees and external audiences, including the media, agency customers, and to the American public. To accomplish this mission, the Office of Communications coordinates an integrated program of messaging and strategic communication initiatives; included are providing graphic design and other “creative services” as well as producing agency videos and coordinating other teleproductions such as webcasts and web broadcasts, and graphic services. To provide these services and to accomplish its mission, the office is equipped with Apple Macintosh computer software and operating system hardware.

1.2

The Creative Services Team in the Office of Communications offers graphic and printing services to all of GSA. The team takes projects from conception to completion; delivering professionally designed products, including advertisements, brochures, reports, posters, and exhibits. The team also has a role in advising and assisting offices with GSA branding issues and ensuring that graphic standards are consistently and properly followed. Further, the Creative Services Team offers all GSA employees assistance with getting materials printed and acts as a liaison with the Government Printing Office (GPO). The team provides quality control and tracks all print and reproduction jobs to completion. The office is equipped with Apple Macintosh computer graphic software applications to accomplish its mission.

1.3

The Film, Video, and Broadcasting Team in the Office of Communications manages GSA’s television and video production as well as its broadcasting program. The team films in its own studio, in the GS building, or on location; it produces and distributes tapes, DVDs, and CDs; it broadcasts via cable in the GS building and to individual desktop computers; and it receives and sends satellite broadcasts. In addition, the team also offers film, video, and broadcasting services to other federal agencies. To accomplish its mission, the office is equipped with Apple Macintosh computer teleproductions software applications.

1.4

Based on the work performed and the need to communicate to internal and external federal government customers by the Office of Communications, Creative Services Team and Film, Video, and Broadcasting Team and the fact that the office utilizes Apple Macintosh computers and technology, the office requires consistent, reliable, and dependable technical and hardware operating system maintenance support of their Apple Macintosh computer systems.

2.0

PURPOSE STATEMENT

The purpose of this statement of work (SOW) is to establish one or more blanket purchase agreements (BPAs) with contractor(s) for technical support and hardware and Operating System (OS) maintenance services through Apple Macintosh technicians that are fully trained, certified, and experienced. The BPA is intended to enable the federal government to utilize prompt, cost effective delivery of services, and provide maximum opportunity for small businesses. (NOTE: BPAs do not obligate funds. The government is obligated only to the extent of authorized orders under the BPA.) Task orders written under these BPAs will be either Firm Fixed Price or Time and Materials task orders, depending on the nature of the requirement.

3.0

SCOPE

The contractor shall provide all personnel, labor, supervision, and resources necessary to provide technical support and maintenance services needed for Apple Macintosh computer software and hardware applications.

4.0

REQUIREMENTS

4.1

The contractor shall provide the following MANDATORY REQUIREMENTS:

4.1.1

The contractor shall provide technical support and monthly hardware and Operating System (OS) maintenance services through Apple Macintosh technicians that are fully trained, certified, skilled, and experienced.

4.1.2

The contractor shall be an Apple Authorized Service Provider and shall have on staff Apple Macintosh certified technicians to perform the work.

4.1.3

The contractor shall provide technical and maintenance support for Apple Macintosh computer software applications (as indicated in items 4.2 below).

4.1.4

The contractor shall provide telephone support services as needed during regular government business hours (8:00 am – 4:30 pm). 24-hour technical support shall be provided via e-mail. In an emergency, the contractor shall have available a 24-hour hotline for telephone support.

4.1.5

The contractor shall provide on-site support services within a one to six hour response time, as needed.

4.1.6

The contractor shall provide monthly on-site preventative maintenance services to support Apple Macintosh hardware and software applications. Monthly on-site visits shall be determined at time of contract award.

4.1.7

The contractor shall provide workable Apple Macintosh solutions during a computer crisis such as, providing hard drives, monitors, cables, power supplies and other loaner equipment necessary to keep computers on-line and in operable working condition.

4.1.8

The contractor shall provide repair services, as needed. All hardware repairs shall be warranted for one full year from the date repairs are completed.

4.1.9

The contractor shall provide networking implementation and maintenance services if required in specific task orders.

4.2

The contractor shall provide one and/or both of the following ELECTIVE REQUIREMENTS:

The contractor shall have knowledge and technical certified expertise with one and/or both of the following sets of software applications listed below—Graphic and/or Teleproductions.

Graphic Apple Macintosh software applications:

1. Adobe Creative Suite

2. Illustrator

3. Photo Creator

4. InDesign

5. Acrobat

6. Quark Xpress

7. Microsoft Word, Excel, PowerPoint

8. Old versions: Freehand, Dreamweaver, Flash

Teleproductions Apple Macintosh software applications:

1. Video Editing—Final Cut Pro Studio Suite

2. Studio Sound—Pro Version

3. Motion, Live Type, Compressor

4. Cleaner 6 and/or other compression software for video editing

5. Microsoft Office Suite

6. Adobe Photo Shop

7. Aperture—Photo Editing

8. Apple Keynote Suite

9. DVD Studio Pro Editing

5.0

PLACE OF PERFORMANCE

5.1

Monthly preventative support services shall be performed at 1800 F Street, NW, Room 7103, Washington, DC 20405 for the Creative Services Team (XAW).

5.2

Monthly preventative support services shall be performed at 1800 F Street, NW, Rooms B326 and B40, Washington, DC 20405 for the Film, Video, and Broadcasting Team (XAW).

5.3

Technical support services shall be performed at the same sites listed above in 5.1 and 5.2 when necessary. Off-site repairs shall be performed at the contractor’s facility when needed.

6.0

TRAVEL

Local travel may be required in the performance of the services. Local travel expenses incurred shall be at the expense of the contractor. Local travel expenses will not be reimbursed by the government.

7.0

PERIOD OF PERFORMANCE

The period of performance shall be one-year from the date of award with four one-year option periods.

8.0

INVOICES—PROCEDURES FOR PAYMENT

Billing and payment will be accomplished in accordance with the task order. The contractor shall invoice thirty days after receipt of order. The Contracting Officer’s Technical Representative (COTR) must receive a copy of the invoice and all supporting documentation before or at the same time at the GSA Finance Office.

Invoices are authorized for payment upon the government’s receipt and acceptance of deliverables specified in the contract and the receipt of a valid invoice. Invoices shall include the following:

(1).

Name and address of the contractor

(2).

Invoice date, invoice number, and Task Order number

(3).

Contract number and GP number and any contract line item numbers;

(4).

Description of the services provided including labor category, quantity, unit of measure, unit price and extended price of the item(s) delivered; period of service and/or dates that services were provided, etc.

(5).

Name and address of official to whom payment is to be sent;

(6).

Name, title, and phone number of person to be notified in event of defective invoice; and

(7).

Taxpayer Identification Number (TIN). The contractor will include its TIN on the invoice only if required elsewhere in this contract.

SUBMIT INVOICES TO THE FOLLOWING LOCATIONS:

Please Note: Failure to send both copies could delay your payment.

The contractor shall submit an original invoice for payment to GSA Financial Operations & Disbursement Division.

(1) GSA Financial Operations & Disbursement Division (Payment Office)

P.O. Box 419279

1500 E. Bannister Road

Room 1011

Kansas City, MO 64141

Telephone Number: (816) 926-7287

FAX Number: (816) 926-5189

A duplicate invoice with supporting documentation shall be sent to the COTR who will confirm deliveries or performance made against the invoiced line items to ensure that the correct amounts have been billed and any price deductions are documented. The COTR will then sign the invoice and complete the Receiving Report to authorize the GSA’s payment office to process payment of the invoices.

(2) Contracting Officer’s Technical Representative:

Office of Citizen Services and Communications (OCSC)

1800 F Street, NW, Room 7014

Washington, DC 20405 ATTN: Lori Mae L. Tadalan Telephone Number: (202) 501-2458 FAX Number: (202) 208-6178 E-mail: lorimae.tadalan@gsa.gov 9.0

SECURITY CLEARANCE

Homeland Security Presidential Directive (HSPD-12 Policy for a Common Identification Standard for Federal Employees and Contractors, was signed by President Bush on August 27, 2004. HSPD-12 mandates the issuance of a common form of identification for all federal employees and contractors for use in accessing government-controlled facilities and information systems. Personal Identity Verification (PIV) standards were published on February 25, 2005 in response to HSPD-12. To be compliant with this directive, new PIV processes for issuing identification cards to new employees and contractors was implemented effective October 27, 2006.

The contractor shall be responsible to coordinate with the government to acquire security clearances and identification badges. The government shall provide the process and payment for contractor clearances.

The contractor will require approved background investigations to accomplish its support to GSA. Contractor personnel will be required to have the appropriate level of investigation and/or security clearance for each selected site and information system. Contractor personnel will also be required to submit a Request for User ID when access is required to a government computer, to include the submission of proof, to GSA, that a favorable National Agency Check has been completed. The contractor may be required to have access to live data and/or sensitive information and resources during performance of this authorized access to such information and will be required to sign a non-disclosure agreement. The contractor will observe and comply with the security provisions in effect at each selected site. Any required identification badges will be worn and displayed at all times. Contractor personnel will submit a Request for Deletion of User ID when access in no longer required.

10.0 CONTACT INFORMATION AND ADMINISTRATION:

The Contracting Officer is the only person authorized to approve any changes in the scope of work of this contract. The authority remains solely with the Contracting Officer. In the event the contractor effects any changes at the direction of any person other than the Contracting Officer, the changes shall be considered to have been made without authority and NO adjustment will be made in the contract price to cover any increase incurred as a result thereof.

Contracting Office:

Cynthia (Cindy) Gilbert (XB), Contracting Officer

Contracting Officer

1800 F Street, NW

Room 7126

Washington, DC 20405 cynthia.gilbert@gsa.gov

202-208-0138 (office)

202-253-7780 (cell)

202-208-0571 (fax)

Lori Mae L. Tadalan (XB), Contracting Officer’s Technical Representative (COTR)

1800 F Street, NW

Room 7014

Washington, DC 20405 lorimae.tadalan@gsa.gov 202-501-2458 (office)

202-731-6449 (cell)

202-208-6178 (fax)

Program Office:

Andy Black, Creative Services Team (XAW)

1800 F Street, NW

Room 7103

Washington, DC 20405 andy.black@gsa.gov

202-501-3554 (office)

202-236-3560 (cell)

202-501-2343 (fax)

Floyd Parks, Film, Video, and Broadcasting Team (XAW)

1800 F Street, NW

Room B-241

Washington, DC 20405 floyd.parks@gsa.gov

202-501-4311 (office)

202-997-4230 (cell)

11.0 section 508 COMPLIANCE REQUIREMENTS

All electronic and information technology (E&IT) products developed through this RFP shall meet the following applicable accessibility standards at 36 CFR 1194. 36 CFR 1194 implements Section 508 of the Rehabilitation Act of 1973, as amended, and is viewable at http://www.section508.gov.

Full details demonstrating compliance with Section 508 requirements shall be included as an attachment to any award made hereunder. The following standards have been determined to be applicable to this RFP.

1194.22 Web-based intranet and internet information and applications.

1194.24 Video and multimedia products.

12.0 PERSONAL SERVICES

Use of the GSA requirements contract to satisfy this requirement is in the best interests of the government, economic and other factors considered, and this contract is not being used to procure personal services prohibited by the Federal Acquisition Regulation (FAR) Part 37.104 titled "Personal services contract."