OCS_RFP_Feasibility_Study.pdf

This Request for Proposal (RFP) is issued by the State of Vermont's Agency of Human Services, Department for Children & Families, Office of Child Support (OCS), seeking a single contract for system modernization readiness services to support the replacement of its current child support case management system, ACCESS. The requested services include planning for a child support modernization project and preparation of a federal feasibility study. The contractor must demonstrate experience in planning child support modernization initiatives and developing feasibility studies for federal compliance. The OCS operates approximately 14,000 cases and processes roughly $42.5 million in child support payments annually with a staff of 110 employees.

The current ACCESS system is a 40-year-old mainframe application written in Natural programming language, which significantly constrains OCS's operational capacity and modernization capabilities. The two full-time system developers supporting ACCESS dedicate 80-90% of their time to daily maintenance and ad-hoc requests, leaving minimal resources for enhancement initiatives. This limitation has resulted in numerous staff workarounds and manual processes in casework tasks. The State seeks to replace ACCESS with a case management system built on modern technology platforms to improve user experience for OCS staff and customers and to optimize staff resource utilization. The RFP does not contain information regarding specific response deadlines, pricing terms, set-asides, contract term length, renewal options, or funding amounts and sources.