Decription_of_Services--RFI_NNH16573790R.docx

Description of Services

For NASA Headquarters Operational Support Services

RFI NNH16573790R

This acquisition is to provide operational support services for NASA Headquarters Operations, Facilities and Administrative Services Division (FASD). The FASD provides for the management of and the provision for professional, technical, and administrative support services at NASA Headquarters. This acquisition includes program management of contractual requirements as well as the requirement’s scope of work, which is outlined in this general description of services.

The following NASA Headquarters’ operations/services shall be fully operated and completely staffed by the contractor: library operations; archival operations of NASA history; information center operations; mail center operations; mail list and database services; postal design and mailing classification services; mail screening services; service request help desk operations; office and equipment moving services; facilities maintenance services; driver/courier services; executive driver services; electrical services; and audio visual/video teleconferencing/electronic presentation services.

Program Management The contractor shall provide overall program management for all tasks (all operations and services) listed in this description. Overall program management includes (and is not limited to):

· Ensuring regulatory compliance of Special Contract Requirements clauses of the anticipated contract. For purposes of this Request for Information, specifically, the NASA Federal Acquisition Regulation (FAR) Supplement (NFS) 1852.223-70 Safety and Health Measures and Mishap Reporting (Dec. 2015) and FAR 52.223-91 Safety and Health Additional Requirements, including implementation of the contractor’s Safety and Health Plan, required by NFS 1852.223-70.

· Providing overall budget management ensuring all work stays within budget.

· Providing leadership of contractor employees, to include ensuring appropriate training and supervision of contractor employees.

· Conducting continuous process improvements and quality control.

· Ensuring the procedures set forth by the program office for each service/operation for this acquisition are adhered to daily.

· Coordinating management team and Agency’s initiatives to achieve long-term operational excellence.

Library Operations The NASA Headquarters’ library serves Headquarters’ staff and also provides limited services to NASA Centers, Government agencies, and the general public. The collection includes books, journals, audiovisual materials, selected NASA documents, legislative documents, materials management policies, and Internet access.

The contractor shall provide administrative, professional, and technical support for the NASA Headquarters’ library. Librarians in the positions of Library Manager, Reference Librarian, and Cataloger shall have master of library science/studies degrees from American Library Association (ALA) accredited schools. The contractor shall use qualified and fully trained personnel with prior relevant experience.

The contractor shall fully staff and provide complete operations for the NASA Headquarters library. Services for the library operations include:

· acquisitions - books, journals, documents, databases and other library materials

· cataloging

· equipment and facilities maintenance

· materials processing and maintenance

· classified materials

· dissemination of information

· circulation

· interlibrary loan and document delivery

· reference and research services

· marketing and internet presence

· program/project management support The contractor shall support the library in establishing and updating Workflows system parameters that reflect the library's policies. Workflows is a program that NASA uses to operate and maintain records regarding patrons, checkouts, and holdings of the NASA Headquarters library. The contractor shall work in cooperation with the other NASA Center libraries to ensure the integrity and quality of the system.

The NASA Headquarters’ library has access to the NASA Technical Reports Server (NTRS). The database provides bibliographic and full-image data on NASA reports and related publications archived by the NASA Scientific and Technical Information (STI) program. The contractor shall maintain access to unrestricted database files on public terminals and on the complete database on library staff computers.

The NASA Headquarters’ library maintains access to various vendors of online databases and systems. Currently the databases include LexisNexis® and the NTRS. The contractor shall support the NASA Headquarters’ library in its effort to stay abreast of current information technology and exploit new innovations to improve electronic access to library resources and services.

The contractor shall process, catalog, circulate, and maintain all collections sponsored by various Headquarters’ offices to be held in the NASA Headquarters library as resources allow. Special collections currently include program/project management, legal materials, and legislative materials.

Archival Operations of NASA History The contractor shall support the NASA History Program Office by providing complete archival operations in the following areas: acquisitions, appraisal, arrangement and description, reference and access, digitization, and preservation. The contractor archival lead position shall have a master’s degree in history and/or library science and experience in a similar archival environment. The contractor shall fully staff and provide complete operations of the archival operations. The Archives Office hours are from 8:00 a.m. to 4:30 p.m. each business day.

The contractor shall provide training to its archival personnel in the latest archival and records management principles and practices as well as training on various IT systems used to manage archival collections.

The contractor shall occasionally photocopy historically valuable items from the boxes on loan from The National Archives’ Federal Records Center and will add the copies to subject files in the History Program Office’s Historical Reference Collection.

The contractor shall intermittently add information to the internal database. The contractor shall populate a number of fields for each record, with the two key pieces of information being answers to frequently asked questions and answers to difficult questions.

The contractor shall be called upon on an as needed basis, totaling no more than 15 percent of their time, to assist in historical fact-checking for History Program Office publications and other NASA products; to write/edit historical content on the history web page; and to assist History Program Office staff with book marketing and distribution.

The contractor shall also:

· Maintain a log of reference requests

· Maintain a “Project Tracker” document on a shared drive to track projects and other pending actions not including reference requests

· Keep statistics on database activity (e.g., data entry abbreviated and full, cubic feet of records cataloged, database records modified, terms added to database, and number of database searches conducted)

· Keep statistics on scanning activity (e.g., number of items scanned, abbreviated data entry completed)

· Keep statistics on reference activity (e.g., how many requests received by telephone, email, mail, and from walk-ins; number of requests for copies of books; and number of NASA/non-NASA customers who were assisted with research)

· Keep statistics on appraisal activity (e.g., total volume appraised, volume arranged and disposed of); and on preservation activity (e.g., volume photocopied)

Information Center Operations The NASA Headquarters Information Center serves Government employees, contractors, and officials; educators; and national and international visitors. Visitors and telephone calls are received from all over the world. It is of the utmost importance that the contractor provide accurate information, maintain a viable inventory of publications, and consistently convey a positive image of the Agency. The contractor shall fully staff and provide complete operations of the Information Center. Information Center Operations are from 7:30 a.m. to 4:30 p.m. each business day.

The contractor shall provide directory assistance to callers and visitors using the NASA Employee Directory and Microsoft Outlook®.

The contractor shall maintain an updated list of the Information Center contacts/telephone numbers for each NASA Center and component facility.

The contractor shall ensure that the Information Center Home Page content is up-to-date.

The contractor shall manage and organize the inventory of publications and other sale items available in the Information Center. The management of the inventory shall include, but is not limited to, the maintenance of a listing of all publications and other sale items available for distribution. The contractor shall coordinate the addition/deletion of publications and other sale items to/from the Information Center inventory. The contractor shall distribute cash refunds to NASA customers that lose money in vending machines in the Headquarters building. The contractor shall ensure that proper documentation is provided to vending company for deposits.

The contractor shall ensure that payment, if required, is received prior to the distribution of materials.

The contractor shall manage mail order requests for publications and reports on a timely basis.

The contractor shall prepare and maintain financial collection voucher reports associated with the sale of publications and other items in the Information Center - balancing cash, checks and money orders against receipts. The contractor shall prepare and send the deposit to the appropriate account at the NASA Shared Services Center.

The contractor shall ensure that the Headquarters Information Center staff is continuously trained to keep abreast of general knowledge on NASA Headquarters programs and functions (via each organization's Home Page), and, as necessary, research information. The contractor shall also ensure that the Information Center staff is apprised of any activities that NASA Headquarters supports or participates in so that appropriate related information is advertised and/or displayed within the Information Center. The contractor shall be responsible for ensuring that the Information Center staff is proficiently trained to use Information Technology (IT) hardware/software to perform assigned tasks in the Information Center.

The Information Center staff shall support Headquarters’ organizations contingent on availability, for special events or activities.

Mail Center Operations The contractor shall fully staff and provide complete mail center operational services. Mail Center operations are from 6:30 a.m. to 5:00 p.m. each business day. Mail operations and services include, the receipt, x-raying, processing, and delivery of incoming mail. Mail includes: U.S. Postal Service (USPS) mail including accountable mail (express, insured, certified, and registered), interoffice mail, and mail delivered by commercial vendors. The contractor shall be responsible for preparing, processing, and managing outgoing mail via the USPS and shipments via commercial vendors from NASA Headquarters.

The contractor shall provide support for special events or projects related to mail services as necessary (e.g., preparing and mailing large quantities of letters or delivering notices or flyers to each mail station within NASA Headquarters as a method of outreach).

The contractor shall be knowledgeable of USPS regulations, specifically those governing Federal Government mailing, penalty metered mail, penalty metered mail systems, and software applications and equipment, and shall maintain the USPS Domestic and International Mail Manuals.

The contractor shall be knowledgeable of commercial shipping services, software applications, and equipment. The contractor shall be knowledgeable in the handling of suspicious packages and skilled in the use of x-ray and magnetometer equipment for processing all incoming mail delivered by the USPS. The contractor shall screen and segregate suspicious letters and packages in accordance with established NASA policies and guidelines.

The contractor shall accomplish all mail operations and services in accordance with established NASA policies and guidelines and USPS and Department of Transportation (DOT) regulations.

The contractor shall provide ongoing training to ensure personnel are conversant of USPS and DOT regulations, software applications and equipment related to mailing and shipping systems, and technological changes affecting the mailing and shipping industries.

The contractor shall provide training to ensure personnel are articulate in communicating the Government's views and positions to the Government's internal and external customers, carrying out the Government's internal and external outreach initiatives, and participating in internal meetings and conferences. The contractor shall provide personnel to participate in NASA and interagency meetings, conferences, and industry trade shows.

The contractor shall pick up and deliver mail to all delivery points at NASA Headquarters and other local NASA centers not less than twice daily. Incoming mail shall be presorted and packaged in the NASA Headquarters Mail Center in accordance with established organizational breakdowns. As mail is delivered to the established organizational mail stops, the contractor shall pick up outgoing mail and sort it into two categories -- internal and external, before returning to the NASA Headquarters Mail Center. All other sorting shall be performed in the NASA Headquarters Mail Center.

The contractor shall maintain sufficient stock of Government-furnished mailing supplies, including metering supplies, in the NASA Headquarters Mail Center.

The contractor shall be responsible for processing all outgoing accountable mail and maintain a log for the recording of each piece of outgoing accountable mail. The contractor shall meter and prepare all outgoing accountable mail and shall place mail pieces in the appropriate USPS bag for pickup by the USPS.

The contractor shall pick up sealed Sensitive but Unclassified (SBU) "burn bags" containing Privacy Act, proprietary, and sensitive materials from designated pickup and delivery points on regularly scheduled mail runs and shall secure these materials in SBU locked bins provided by a shredding contractor to the NASA Headquarters Mail Center. The contractor shall deliver SBU locked bins to customers upon request, and pick them up each day. The contractor shall maintain a tracking log of the location of each SBU locked bin to ensure all are accounted for.

The contractor shall deliver mail to other local NASA centers (a Government vehicle will be provided in these instances).

Mail List and Database Services The contractor shall fully staff and operate the Mail List and Database Services. The contractor shall be knowledgeable of the full range of USPS regulations, including those specifically governing Federal Government penalty metered mail, penalty metered mail systems, and software applications and equipment for developing, maintaining, and producing address mailing lists, e-mail mailing lists, and databases. This function includes, but is not limited to, the full range of elements associated with mail piece design for optimum mail communications and mailing classifications for mass mailings, one-time and repeat mass mailings, and targeted mailings that are used to support NASA Headquarters outreach initiatives. Typical mailings contain domestic and international mail address composition.

The contractor shall interface with the Contracting Officer’s Representative (COR), NASA Headquarters’ Mail Center Manager, NASA Headquarters’ Printing Officer, NASA Headquarters’ Communications Services Support Center (CSSC), NASA Headquarters’ employees and contractors, USPS representatives, and software/hardware vendors as appropriate in accomplishing assignments for mail list services, postal designs, and postage classifications.

The contractor shall be knowledgeable of the full range of USPS regulations, including those specifically governing postal discounts for mass mailings.

The contractor shall be responsible for the development, maintenance, and production of address mailing and e-mail databases and lists for NASA Headquarters. Databases shall consist of internal (NASA) and external mailing and e-mail address information (domestic and international). The contractor shall provide targeted mailing address information to support specific audiences when required.

The contractor shall create, update, merge, delete, and sort mailing lists in sizes ranging from 50 to 200,000 addresses.

The contractor shall develop and upgrade mailing lists to incorporate ZIP+4(+2), bar-coding and presorting, and eliminate duplicate addresses. Mailing lists must comply with standardized address formats to meet USPS machine-readable requirements and acceptability.

The contractor shall import data from dBase, American Standard Code for Information Interchange (ASCII), or manually enter address information including transferring data to a track or disk as required.

The contractor shall maintain an inventory of mailing list supplies sufficient to ensure timely response to customer requirements.

The contractor shall maintain a system of recordkeeping and accountability of all mail list management control records and work products to include, but not limited to, service request date, originating Headquarters office, list size, and frequency of use, address composition, printed format, and potential cost savings projection/analysis by mail list.

The contractor shall maintain the mail stop list for NASA Headquarters. The contractor shall update the mail stop list as offices move, such as during the building renovation and general restacking.

The contractor shall perform mail services to support Headquarters customer distribution and mailing as required.

The contractor shall provide staff knowledgeable of operating equipment for jet-inking address information directly on mail pieces and operating folding, inserting, and tabbing equipment to fold, insert, tab, and prepare mail pieces in compliance with agency policy and USPS regulations.

Postal Design and Mailing Classification Services The contractor shall be knowledgeable of the full range of USPS regulations, including those specifically governing mail piece design and postal classifications for penalty metered and permit mail and for business and courtesy reply mail. The contractor shall provide support for mass mailings, repeat mass mailings, and one-time mailings that include domestic and international mail address information composition that result in postal discounts.

The contractor shall provide expertise in mail piece design for supporting NASA Headquarters’ mass mailings and permit mailings to domestic and international address destinations. The contractor shall provide expertise to design visually appealing and cost-effective mail communications. Mail piece design includes all aspects of the layout of the mail piece, including size, weight, postage classification, and postal markings and endorsements to meet printing specifications and requirements and USPS acceptance.

The contractor shall provide support in the review of proposed mail communications; e.g., publications, brochures, post cards, conference materials, report proceedings to determine the mail piece design and layout for the mail piece communications and the most economical postal classification.

The contractor shall ensure that the proposed mail piece designs comply with all applicable regulations.

The contractor shall interface with NASA Headquarters customers and shall provide support in determining the most marketable mail communications design at the most economical mail classification. The USPS mail classification shall be based on the following criteria: a) number of pages of the document, b) time-sensitivity, c) number of addresses and copies per address, d) composition of the mailing address information (non-NASA domestic, domestic, international).

The contractor shall support the COR and the Headquarters Mail Program Manager in efforts related to the continual improvement of the NASA Headquarters use of the USPS to accomplish its mail communications.

The contractor shall provide ongoing training to ensure personnel are articulate in USPS regulations, software applications, and equipment related to mailing systems, postal discounts, U.S. Government Printing Office printing requirements, and technological changes affecting the mailing and printing industries.

The contractor shall provide training to ensure personnel are articulate in communicating the Government's views and positions to the Government's internal and external customers, carrying out the Government's internal and external mail communications outreach initiatives, and participating in internal meetings and conferences. The contractor shall provide personnel at the request of the Headquarters Mail Program Manager and the COR to participate in NASA and interagency meetings, conferences, and industry trade shows. (Participation in external conferences and trade shows that require travel and training expenses shall not be more than twice per fiscal year and must be pre-approved by the COR).

Mail Screening Services The contractor shall fully staff and completely operate the mail screening services and use specialized materials and government provided equipment necessary to perform this task.

The contractor shall receive all incoming USPS mail. The contractor shall ensure that all incoming USPS mail is properly x-ray screened and processed through the onsite magnetometer equipment. The contractor shall follow proper NASA protocol for suspicious letters and packages discovered in the x-ray process.

The contractor shall sort all incoming mail that has cleared the x-ray screening procedure and separate mail that requires further examination. The contractor shall remove and hold the remaining mail for sorting and delivery. No mail shall be delivered until all mail separated for further examination is cleared for delivery.

The contractor shall follow proper NASA procedures and screen mail that was separated for further examination, specifically to determine the presence of any potentially hazardous and chemical materials or biological agents. The contractor shall examine this mail inside an approved (by the COR), sealed glove box, to be provided by the contractor under this task if a replacement becomes necessary through the duration of this contract. The mail opening operation will be conducted in Government-provided space at NASA Headquarters.

The contractor shall perform routine testing twice each week, self-administered tests of the bins and areas where suspicious mail pieces are processed and stored to determine the presence of anthrax spores and other biological agents.

The contractor shall process potentially contaminated mail items in accordance with prescribed NASA procedures and guidelines. The contractor shall write and maintain standard operating procedures for routine procedures and emergency situations.

Service Request Help Desk Operations The contractor shall fully staff and operate the help desk for service requests submitted by NASA Headquarters’ employees. The help desk will serve as a place to register and submit service requests for the following contract areas: audio visual support, building services, conference scheduling, electrical services, mover services, and maintenance mechanics. The contractor shall ensure that each work assignment is processed through the Facilities Help Desk System (FHDS). Help desk operations are from 6:30 a.m. to 5:30 p.m. each business day.

The contractor shall provide support for scheduling on- and off-site conference facilities using the FHDS. The contractor shall develop a standard operating procedure for handling conference room requests.

Office and Equipment Moving Services The contractor shall fully staff and provide office furniture and equipment moving services at NASA Headquarters. Equipment may include controlled equipment, equipment or furniture to be “excessed,” large furniture such as lateral file cabinets, supply cabinets, tables, and refrigerators. These services shall be provided from 7:00 a.m. - 5:00 p.m. each business day.

The contractor shall adhere to NASA policies and procedures for moving special items such as safes. The contractor shall deliver freight packages greater than 40 lbs.

The contractor shall pack/unpack items for employees with a permanent or temporary disability and special moving projects, and assist with the set-up of exhibits and displays at Headquarters and off-site locations.

The contractor shall provide support in the assembly, disassembly and reconfiguration of furniture. The contractor shall also load, transport, unload, uncrate and set-up furniture, equipment and material.

The contractor shall track, control, schedule, and maintain an automated log of all moving services.

The contractor shall provide all necessary moving equipment, supplies, materials, tools, personal protective equipment to perform/complete move services work at NASA Headquarters. The contractor shall be responsible for leasing all trucks, cars, vans, for special moving projects if a truck or van from the NASA Headquarters fleet is inadequate or unavailable for the task.

Facilities Maintenance Services The contractor shall fully staff and provide maintenance mechanic services for NASA Headquarters. These services shall be provided from 7:00 a.m. - 5:00 p.m. each business day. The services include:

· Define repairs/upgrades

· Define required materials (bill of materials), tools, and equipment requirements through project completion

· Plan material and equipment requirements, and ancillary support operations supporting identified work

· Operate a wide variety of special woodworking machines and tools, including setting up, adjusting, and maintain tools to meet required specifications

· Perform plastering, painting, and carpentry work

· Plan, measure and lay out carpentry materials using typical shop mathematics for complex and exact projects

· Repair plumbing systems

· Install, modify and repair new and existing utility and supply

· Work from building plans, blue prints, and sketches to plan and lay out the routing, placement, slant, slope, fall and proper operation of systems and equipment

· Cutting and installing floor and carpet tile

· Make minor repairs to doors and walls

The contractor shall provide personnel skilled in maintenance mechanic services for the performance of tasks. The contractor shall be trained in patching, painting, proper use of carpentry tools such as drills, hammers, screwdrivers. The contractor shall be responsible for providing appropriate training necessary to perform the specific job.

The contractor shall provide the necessary tools for the maintenance mechanic to perform the task.

Driver/Courier Services and Executive Driver Services The contractor shall fully staff and provide driver/courier services and executive driver services. The contractor shall operate Government-owned and/or leased vehicles to transport personnel to/from locations within the Washington D.C. metropolitan area. The contractor shall perform embassy runs, VIP transportation, and shuttle services, and may be required to transport personnel to official appointments.

The contractor shall monitor vehicle’s performance and transport cars to government approved garages. The contractor shall comply with Executive Order 13693 “Planning for Federal Sustainability in the Next Decade,” dated 19 March 2015. The contractor shall complete transportation logs for each trip. The contractor shall provide support for special events as necessary.

The contractor shall fully staff and provide driver/courier services at NASA Headquarters during business hours, 7:00 a.m. to 5:00 p.m. The contractor shall provide daily courier service to agencies located within the Washington, D.C. metropolitan area. The contractor shall provide daily pick-up of publications and supplies from NASA Headquarters to/from other government agencies.

The contractor shall maintain control of documents or packages to ensure privacy and security is maintained. The contractor shall be required to meet all NASA Headquarters health and safety notification requirements.

The contractor shall operate Government-owned and/or leased vehicles to provide executive driver services for the Office of the Administrator to transport the Administrator, Deputy Administrator, Associate Administrator, and Chief of Staff; and for the Office of Legislative and Intergovernmental Affairs staff to official appointments during business and non-business hours within and occasionally beyond the Washington, D.C. metropolitan area.

The executive drivers assigned to the Office of the Administrator must possess a top secret clearance or possess a secret clearance with documented proof of a submitted application for a security clearance change from secret to top secret.

All executive drivers must:

· Pass an annual physical

· Pass an approved defensive driving course every two years

· Pass a pre-employment drug test and physical

· Have a minimum of five years of experience as an executive driver or chauffeur

· Be subject to an initial 30 day probationary evaluation period

· Within the last three years have maintained a clean driving record, which means: no felony convictions for moving violations arising out of the operation of a motor vehicle; no misdemeanor convictions for moving violations arising out of the operation of a motor vehicle which would be punishable by imprisonment; no conviction for Driving Under the Influence (DUI); no conviction for reckless driving and no more than one conviction for a speeding violation for traveling ten miles or more in excess of the legal speed limit

· Never have been convicted of Driving While Intoxicated (DWI)

· Within the last three years, have had no more than one driver’s license at the same time

· Within the last three years, have not had any driver’s license suspended, revoked or canceled

· Never have been found liable by a court in a civil action for damages arising out of the negligent use of a motor vehicle which resulted in injury or death to another person

Electrical Support Services The contractor shall fully staff and provide electrical support services including electrical repairs and installations (less than 550 volts) at NASA Headquarters during business hours, 7:00 a.m. to 5:00 p.m., and occasionally outside of business hours. This task shall include, but is not limited to, installing/relocating lighting fixtures, disconnecting/reconnecting lighting fixtures and light switches from private offices/workstations, relocating floor mounted outlet boxes, wall boxes (for individual offices), cutting floor/carpet tile to enable the relocations or removal of floor outlet boxes. The contractor supervisor shall be responsible for coordinating, scheduling, supervising, and managing electrical support services.

The contractor shall plan and lay out work in accordance with blueprints, sketches, wiring diagrams, oral and written instructions, or service requests from NASA Headquarters’ electronic system: Facility Help Desk System (FHDS). The contractor shall provide support for special events as necessary.

The contractor shall provide appropriate electrical equipment, supplies, materials, tools, personal protective equipment to perform electrical work at NASA Headquarters. The contractor shall ensure sustainable acquisition for the supply of products, requiring that the products are energy efficient (Energy Star) or Federal Energy Management Program (FEMP)-designated, as applicable.

The contractor shall locate electrical shortages, diagnose trouble in office areas and repair a variety of electrical equipment, such as florescent, incandescent, direct and indirect lighting equipment; public address systems; emergency warning equipment; fans, motors, timing mechanisms, recording and monitoring devices; distribution panels/boxes; and connections for machines and office appliances.

The contractor shall maintain and conduct regular inspections of all electrical equipment to ensure safe operation. The contractor shall have a process in place and maintain written records of the inspections, and inspection and maintenance schedules.

The contractor shall comply with all federal, state, local, and NASA regulations and policies for electrical work. The contractor shall comply with all health, safety, and environmental regulations and directives. The contractor shall be required to maintain Journeyman level licensed personnel for the performance of assigned duties. The contractor shall be trained in lock out/tag out procedures.

Audio Visual/Video Teleconferencing/Electronic Presentation Services The contractor shall fully staff and provide daily audio visual/video teleconferencing (AV/VTC) tasks at various meetings, conferences, and events throughout NASA Headquarters during business hours, 7:00 a.m. to 5:00 p.m., and occasionally outside of business hours. (The conference rooms are capable of three screen multiple image electronic presentations with sound reinforcement.) The contactor shall respond to telephone and Facilities Help Desk requests for AV/VTC assistance. The contractor shall ensure that all AV/VTC equipment is operational and set-up properly. The contractor shall set up and monitor video calls as needed. The contractor shall provide presentation support of events, both on site and off site within the Washington D.C. metropolitan area. The Government will furnish the appropriate vehicles to transport equipment to the designated locations. The contractor shall have a minimum of three years of experience installing and servicing audiovisual systems, broadcast AV system or similar technology. The contractor shall have current familiarity with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training.

The contractor shall perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting. The contractor shall test the operation of AV/VTC equipment for proper operation. The contractor shall track all maintenance activity from start to finish with proper documentation. The contractor shall notify the Program Office of needed equipment upgrades and advise on industry trends when new equipment and services are to be identified to meet NASA’s changing needs. The contractor shall have solid application skills in Apple and PC-based software such as: Microsoft Office® (Word, Excel, Access and PowerPoint [all registered trademark]), Microsoft Outlook®. The contractor shall be proficient in Microsoft Internet Explorer®, Apple Inc. Final Cut Pro™, Cisco WebEx®, and other core programs.

The contractor shall maintain an accurate inventory of all AV/VTC systems including spare parts. The contractor shall ensure vendor compliance with all customer safety and procedural guidelines.

The contractor shall perform videotape duplication/recording, and shall record official events at NASA Headquarters.

Special Requirements:

Certifications and licenses:

The contractor shall ensure the workforce has the appropriate certifications and licenses to perform the tasks (e.g., valid driver’s license; valid journeyman level or higher electrical license).

Contractor furnished property:

Uniforms:

The contractor shall provide uniforms for employees staffing the following: mail center operations, mail list services, mail screening services, move services, maintenance mechanics services, driver/courier services, electrical support services, and audio-visual support services.

The contractor shall provide personal protective equipment for tasks requiring such. This equipment may include gloves, hard hats, eye protective wear, smocks, steel-toed shoes, nose/mouth protective wear, and ear protective wear.

Equipment and Material for all tasks listed in this description of services:

The government will provide the equipment and material currently in use. If equipment or materials need to be replaced (e.g., a piece of equipment is missing or broken), the contractor shall replace the equipment with a government approved item. The contractor shall provide the replacement gloves and the testing kits for the glove box for testing for various substances (such as anthrax, ricin) for the mail screening services.

Government furnished property:

The government will provide tools and materials that are shared among the movers, maintenance mechanics, and electricians. The government will provide the glove box for the mail screening services. The government will provide the AV equipment for the audio-visual support services. If tools or materials need to be replaced (e.g., an item is missing or broken), the contractor shall replace the item with a government approved item.

Required security clearances:

The executive drivers assigned to the Office of the Administrator must possess a Top Level security clearance (or a security clearance with a current application to change the clearance from security to top secret security).

1-28-2016