Attachment_1_-_SOW.pdf

PDF 121 KB Posted Oct 27, 2016

Attached to: Medical Dictionary
Solicitation number: NIHLM2017905MM
Issued by: Department of Health and Human Services National Institutes of Health National Library of Medicine

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Attachment_1B_-_Technical_Evaluation_Criteria.pdf	PDF	Oct 27, 2016
Attachment_3_-_Terms_and_Conditions.pdf	PDF	Oct 27, 2016
Attachment_2_-_SF1449_-_NIHLM2017905MM.pdf	PDF	Oct 27, 2016
Dictionary_GPAT_2017.docx	DOCX document	Oct 27, 2016
Attachment_4_-_Invoice_and_Payment_Provisions.pdf	PDF	Oct 27, 2016

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Statement	of	Work
MedlinePlus	Medical	Dictionary
National	Library	of	Medicine

1. Background

Information

assist

consumers

obtaining

the

information

they

need

make

informed

decisions

about

health

care,

the

National

Library

Medicine

(NLM)

has

developed

MedlinePlus

(medlineplus.gov),

easily

understandable

Web

resource

for

the

public.

MedlinePlus

contains

and

links

information

from

authoritative

health

Web

sites

and

content

providers,

especially

those

from

the

National

Institutes

Health.

NLM

makes

MedlinePlus

available

the

public

through

variety

MedlinePlus‐branded

Web

sites,

Web

services,

Web

applications,

APIs,

and

social

media

communications,

XML

files

and

results.

This Statement of Work (SOW) addresses NLM’s need to license a medical dictionary source for MedlinePlus.

2. Objective

The

National

Library

Medicine

(NLM)

intends

license

web‐based

English

language

medical

dictionary

assist

the

public

locating

the

definitions

medical

terms

via

MedlinePlus,

included

MedlinePlus.

NLM

makes

MedlinePlus

available

the

public

through

variety

MedlinePlus‐branded

Web

sites,

Web

services,

Web

applications,

APIs,

and

social

media

communications,

XML

files

and

results.

The

dictionary

must

available

API

(application

programming

interface).

The

API

allows

the

dictionary

hosted

remote

site

but

co‐branded

MedlinePlus.

3. Content Requirements:

a. The

dictionary

must

contain

least

50,000

terms,

include

diseases,

diagnostic

tests,

medical

abbreviations

and

acronyms,

and

major

drug

names

and

classes.

response

please

indicate

the

current

number

terms.

Please

provide

sample

definition

responses

for

the

following

terms:

i. Coccyx

ii. Diabetes

iii. Metoprolol

iv. Zika

b. Hosting	and	display	of	dictionary	content:
i. NLM	prefers	to	control	the	display	of	dictionary	content	and	integrate	the

display	into	MedlinePlus	web	pages	and	search	result	pages,	which	can	include
the	online	NIH	MedlinePlus	magazine	and	MedlinePlus	Connect	response	pages.
NLM	prefers	that	vendor	allow	individual	elements	of	the	definition	response
(such	as	a	pronunciation	aid,	pronunciation	audio	file,	definition	text	or
synonym	list)	to	be	integrated	into	MedlinePlus	web	pages	and	site	search

results.

ii. Alternatively,

the

vendor

will

host

the

display

dictionary

responses

other

content

for

NLM,

the

vendor

must

allow

for

MedlinePlus

co‐branding.

Co‐branded

pages

and

content

must

free

commercial

endorsements

advertisements.

c. Definitions

must

written

consumer‐friendly

language.

response

please

indicate

the

intended

audience

for

the

online

dictionary

and

the

reading

level

grade

(including

the

measurement

scale

used

determine

level

grade).

d. Definitions	must	include	consumer‐friendly	pronunciation	guides	that	minimize	the	use
of	obscure	phonetic	conventions	and	symbols.

i. Examples	for	ureter:
1. Acceptable:	\ˈyo͝orədər,	yo͝oˈrētər\	\ˈyu̇r‐ət‐ər,	yu̇‐ˈrēt‐ər\
2. Not	acceptable:	\jʊəˈriːtəɹ\

ii. Examples	for	syncope:
1. Acceptable:	SING‐kah‐pe		sin'kŏ‐pē
2. Not	acceptable:	sɪŋkəpi

e. Definitions	should	include	pronunciation	audio	files.	In	response	please	indicate	what
percent	of	terms	have	this	feature.

f. Definitions	must	include	alternative	definitions	and	synonyms	as	appropriate.
g. The	dictionary	must	include	a	spellchecker	or	other	mechanism	to	return	recommended

terms

when

exact

match

found.

h. For

any

web

pages

hosted

the

vendor,

the

vendor

must

provide

the

MedlinePlus

staff

with

monthly

statistics

use

the

hosted

pages

MedlinePlus

visitors,

allow

MedlinePlus

staff

access

system

obtain

the

statistics

directly.

Required

metrics

are

page

views,

visits

and

visitors

separately

reported

for

each

MedlinePlus

branded

site.

i. NLM

will

forward

the

vendor

any

feedback

received

from

users

regarding

content.

Vendor

should

describe

procedure

for

handling

and

responding

user

feedback.

j. Vendor

must

have

policies

place

regarding

quality

control

and

updating

the

dictionary.

Please

provide

these

policies.

Dictionary

should

updated

least

annually,

for

editorial

corrections

and

addition

new

terms

terminology

changes.

4. Preferred	(in	addition	to	the	mandatory	requirements):
a. Synonyms	included	within	the	definitions	are	linked	to	definitions	for	those	synonyms.
b. Illustrations	with	alt	attribute	text	are	included	as	appropriate	(indicate	what	percentage

terms

have

illustrations

how

many

illustrations).

c. Vendor

specifies

the

conditions

necessary

allow

definition

content

used

for

the

creation

“glossary

pages”

MedlinePlus,

with

lists

defined

terms

that

are

specific

health

concern,

such

diabetes

heart

disease.

d. Vendor

specifies

the

conditions

necessary

allow

definition

content

used

definition

“pop‐ups”

that

appear

when

user

hovers

over

specific

medical

terms

MedlinePlus

web

page.

e. Vendor

specifies

the

conditions

necessary

allow

auto‐complete

suggestions

display

when

searching

the

dictionary

via

box

MedlinePlus

web

page.

f. A	comparable	medical	dictionary	is	available	in	Spanish.
g. Indicate	other	special	features	available.

5. Technical Requirements:

a. An

API

must

allow

searching

the

dictionary

and

must

return

definitions

and

other

content

XML.

NLM‐controlled

box

link

will

access

the

API

from

MedlinePlus

web

pages.

Please

supply

the

technical

specifications

for

the

API,

code

sample,

and

the

schema

for

the

XML

response.

DTD

also

acceptable

but

schema

preferred

for

the

XML

response.

b. Vendor

must

maintain

the

API

and

any

vendor‐hosted

content

features

that

they

are

available

the

public

24/7,

and

the

vendor

must

notify

NLM

advance

there

will

any

planned

system

outages.

c. The

API

must

allow

for

expansion

the

term

the

user

types

just

the

beginning

root

term,

and

returns

linked

list

possible

terms.

d. Vendor

should

describe

other

available

technical

features.

e. Use

dictionary

content

features

will

not

require

authentication

account

creation

MedlinePlus	end	users.
f. Accessibility	of	content:	Any	vendor‐hosted	content	or	features	must	meet	Section	508

Guidelines	and	other	accessibility	requirements	as	specified	in	the	Accessibility
Compliance	section.		If	illustrations	are	provided	with	definition	content,	the	illustrations
must	have	Section	508‐compliant	meaningful	alt	attribute	text.	Vendor	must	submit	a
completed	GPAT.	See	the	more	specific	requirements	regarding	Accessibility	Compliance

below.

g. The

awardee

will

required

provide

NLM

with

technical

support

and

advance

access

any

vendor‐hosted

content

features

order

test

the

API

and

develop

co‐

branding.

h. When

NLM

staff

identify

major

issues,

content

technical

issues,

they

will

communicate

the

issue

with

the

vendor.

The

vendor

must

describe

their

procedure

and

turn‐around

time

for

updates,

including

procedures

and

timeline

for

emergency

updates.

5.1 Accessibility Requirements

Section

508

the

Rehabilitation

Act

requires

that

Federal

agencies'

electronic

and

information

technology

accessible

people

with

disabilities.

The

dictionary

Web

site

must

Section

508

compliant.

Specifically,

the

end

product

must

conformant

with

all

applicable

provisions,

including:

1194.22	Web‐based	intranet	and	internet	information	and	applications
1194.24	Video	and	multimedia	products	(if	applicable	to	the	product	offering)
1194.31	Functional	performance	criteria.
1194.41	Information,	documentation,	and	support.

Applicable clauses depend on the nature of the content. These provisions can be found at http://www.access‐board.gov/sec508/standards.htm

Updates

Section

508

guidelines

are

currently

under

revision.

The

Offeror

will

expected

comply

with

revised

section

508

standards

within

reasonable

timeframe

once

these

new

accessibility

guidelines

are

issued.

addition,

the

Offeror

should

provide

Level

conformance

the

World

Wide

Web

Consortium’s

Web

Accessibility

Initiative

(W3C‐WAI)

WCAG

2.0

standards

when

possible

since

they

will

likely

soon

required

law

under

the

update.

Conformance

includes

ensuring

that

all

content,

including

text,

all

non‐text

content

such

multimedia

and

images,

and

any

associated

players

viewers,

are

fully

accessible

per

Section

508

and

WCAG

2.0

Level

standards.

This

includes

but

not

limited

ensuring

that

all

text

elements

are

captioned

and

synchronized

with

the

content

and

that

all

non‐text

elements

are

fully

described,

including

any

images,

still

moving,

that

provide

context

the

meaning

the

content.

5.2

Accessibility

Program

Need

Requirements

for

accessibility

based

Section

508

the

Rehabilitation

Act

1973

(29

U.S.C.

794d)

are

determined

relevant

for

the

following

program

need:

"Medical

Dictionary

Source

for

MedlinePlus."

5.3

Accessibility

Product

Requirements

1194.22,

1194.24,

1194.31

and

1194.41

from

CFR

part

1194

Subpart

have

been

determined

apply

this

acquisition.

Solicitation

respondents

must

describe

how

Information

and

Communication

Technology

deliverables

meet

least

these

requirements

identified

applicable

the

attached

Government

Product/Service

Accessibility

Template

(GPAT).

5.4

Accessibility

Evaluation

Factors

Responses

this

solicitation

will

only

considered

for

award

after

has

been

determined

that

the

proposal

adequately

addresses

the

requirements

for

Section

508.

Only

proposals

which

contain

adequate

information

document

their

responsiveness

the

Section

508

requirements

(e.g.

completed

GPAT)

will

eligible

for

any

additional

merit

consideration.

5.5

Accessibility

Acceptance

Criteria

The

medical

dictionary

licensed

result

this

solicitation

will

accepted

based

part

satisfaction

identified

Section

508

requirements

for

accessibility.

The

dictionary

vendor

must

include

completed

GPAT,

sample

which

included

part

this

solicitation.

The

Offeror

should

complete

the

two

right‐hand

columns,

including

explanation

how

the

product

complies

with

the

clause.

the

deliverable

includes

features

and

functions

addition

those

identified

requirements,

these

features

and

functions

also

need

conform

relevant

accessibility

technical

provisions,

functional

performance

criteria,

and

information,

documentation

and

support.

6. Other Required Information

a. The

response

this

solicitation

must

include

the

cost

for

licensing

this

product.

The

cost

should

annual

flat

fee

for

providing

the

content

users

any

MedlinePlus

branded

sites

services.

b. Respondents

should

provide

representative

list

other

organizations

that

license

the

content,

along

with

accompanying

Web

site

URLs,

for

NLM

review.

Provide

least

three

references

that

may

contact.

Also

requested

copy

your

policy

(or

other

evidence

commitment)

your

customer

service

policy.

c. License

agreement

governing

use

content

Web

sites,

email,

RSS

and

other

electronic

distribution/media

must

included

response

this

solicitation.

7. Place of Performance

Files will be delivered or retrieved electronically.

8. Deliverables/Delivery Schedule

SOW	TASK	#	Deliverable	Title	#Calendar	Days	After	Award
15	Initial	content	file	delivery 14	days	after	award
		3	Content	update	At	a	mutually	agreeable

schedule 5 Response to requests for emergency updating

of	content
Within	a	mutually	agreeable
turn‐around	time

9. Inspection

and

Acceptance

Criteria

NLM

will

inspect

and

quality

review

the

delivered

content

part

the

regular

update

process.

10. Other

Pertinent

Information

Special

Considerations

Features

and

product

offerings

will

evaluated

they

exist

the

time

proposal

submission.

Beta

releases

and

planned

updates

will

not

considered.

11. Post‐Award

Administration

The

process

for

the

routine

delivery

and

updating

content

will

followed.

Past

Performance

Evaluations

will

completed

annually

and

the

end

the

task.

12. Transition

Plan

The

awardee

will

required

provide

NLM

with

technical

support

and

advanced

delivery

the

content

files

within

days

being

selected

NLM

that

NLM

can

plan

for

the

implementation

the

content

pages

and

links

these

pages

MedlinePlus‐branded

sites,

services

and

files.

the

event

that

NLM

ceases

licensing

this

product,

the

Offeror

will

notified

within

calendar

days

the

change,

but

will

help

assist

with

the

transition

providing

technical

support

and

addressing

questions

that

facilitate

transitioning

new

provider

content.

The

contractor

shall

create

any

requested

non‐proprietary

documentation

that

NLM

requests

aid

with

the

transition.

Any

documentation

developed

for

this

purpose

shall

the

property

the

government.

File details come from the government source that posted it. Updated Nov 14, 2017.