GPAT_508.pdf

Government Product/Service Accessibility Template Supplement for Web-based Information, Documentation and Support

Summary

• Column one identifies all the Sections of the Standard that might apply to any deliverable.

• Column two identifies the total number of provisions contained within each Section of the Standard.

• Column three is for the agency to summarize accessibility requirements. Place the number of provisions determined to be applicable in this column based on program need and actual characteristics of your expected deliverable. Default values identify the total number of provisions that typically apply to a deliverable of this type.

Some of these may not actually apply to a specific product if they correspond to features or function NOT included by a particular vendor’s deliverable. Conversely, others indicated to not apply may in fact apply if they correspond to features and functions that are included by a particular vendor’s deliverable. If the deliverable involves such additional features then the accessibility of those features must also be considered.

• Column four is for general notes about the Sections of the Standard. Some apply to all deliverables and some are specific to a particular deliverable.

• Columns five, six, and seven are for the vendor to summarize their responses to applicable provisions from each specific Section of the Standard.

• Column eight is where the vendor can note explanations for any of the preceding columns, e.g. there are differences between expected applicable provisions and actual product features.

CFR 1194

Standard Section

Total Number of Provisions

Number of Applicable Provisions

Notes

Number of Applicable Provisions

Fully Supported

Number of Applicable Provisions

Partially Supported

Number of Applicable Provisions

Not Supported

Please explain

Section 1194.21 Software Applications and Operating Systems 12 0

Software applications are typically internal to the operation of the Call Center.

CFR 1194

Standard Section

Total Number of Provisions

Number of Applicable Provisions

Notes

Number of Applicable Provisions

Fully Supported

Number of Applicable Provisions

Partially Supported

Number of Applicable Provisions

Not Supported

Please explain

Section 1194.22 Web-based Internet and Intranet Information and Applications

16 16

Section 1194.23 Telecommunications Products

14 0

Section 1194.24 Video and Multi-media Products

5 3

Section 1194.25 Self-Contained, Closed Products

4 0

Section 1194.26 Desktop and Portable Computers

4 0

Section 1194.31 Functional Performance Criteria

6 6

Functional performance criteria always apply.

CFR 1194

Standard Section

Total Number of Provisions

Number of Applicable Provisions

Notes

Number of Applicable Provisions

Fully Supported

Number of Applicable Provisions

Partially Supported

Number of Applicable Provisions

Not Supported

Please explain

Section 1194.41 Information, Documentation and Support

3 3

Call Center Services require reports, documents, presentations, etc in electronic formats.

These must be accessible.

Subpart B -- Technical Standards

• Column one is the identification of each technical provision within the Section of the Standard.

• Column two provides the full text of the provision from the Standard.

• Column three is for the agency to document accessibility requirements. Place a Yes or No in this column based on program need and actual characteristics of your expected deliverable. Default values indicate provisions that typically apply to a deliverable of this type based on typical common characteristics. If there is a possibility that the provision applies, the default value is “Yes”. Some of these may not actually apply if they correspond to features or function NOT included by a particular vendor’s deliverable. Conversely, others indicated to not apply may in fact apply if they correspond to features and functions that are included by a particular vendor’s deliverable.

If the deliverable involves such additional features then the accessibility of those features must also be considered.

• Column four provides explanatory information about the provision to help both the agency in determining applicability and the vendor in providing accessibility information.

• Column five is for the vendor to indicate whether their deliverable meets, partially meets, or does not meet the specific applicable provision.

• Column six is for the vendor to provide an explanation of how the deliverable meets or does not meet the specific provision. It is also an opportunity to explain why a deliverable does not have an applicable feature or why it has a feature that was not identified as applicable.

Section 1194.22 Web-based intranet and Internet information and applications

Provision ID Provision Text Applicable Notes How does the EIT meet this requirement?

Please explain

1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via “alt”, “longdesc”, or in element content).

Yes __Fully

__Partially __No

1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

Yes __Fully

1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.

Yes

__Fully

1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet.

Yes __Fully

1194.22(e) Redundant text links shall be provided for each active region of a server-side image map.

Yes __Fully

1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.

Yes

__Fully

How does the EIT meet this requirement?

Please explain

1194.22(g) Row and column headers shall be identified for data tables. Yes

__Fully

1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.

Yes

__Fully

1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation

Yes __Fully

1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

Yes

This requirement is also addressed in provisions 1194.21(k) and 1194.25(i).

__Fully

1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.

Yes

This should only be used as a last resort.

__Fully

1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.

the EIT meet this requirement?

Please explain

1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Section1194.21(a) through (l).

1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

1194.22(o) A method shall be provided that permits users to skip repetitive navigation links.

Yes __Fully

1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Yes

This requirement is also addressed in provision 1194.25(b).

__Fully

Section 1194.24 Video and multimedia products

How does the EIT meet this requirement?

Please explain

1194.24(a) All analog television displays 13 inches and larger, and computer equipment that involves consideration of analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, video-tape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that involves consideration of DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.

No the EIT meet this requirement?

Please explain

1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.

No

__Fully

1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.

1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.

1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.

No __Fully

Section 1194.31 Functional performance criteria

Provision Text Applicable Notes How does the EIT meet this requirement?

Please explain

(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided.

(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided.

(c) At least one mode of operation not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided.

Yes

Web-based information, documentation and support sometimes include video productions.

Provision Text Applicable Notes How does the EIT meet this requirement?

Please explain

(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided.

Yes

Web-based information, documentation and support sometimes include video productions.

(e) At least one mode of operation not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

Yes

Web-based information, documentation and support sometimes include video productions.

__Fully

(f) At least one mode of operation not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.