JWH_Attachment_II_-_QARS.pdf

ATTACHMENT II - QUALITY ASSURANCE REQUIREMENTS SUMMARY

JOURNAL WEB HOSTING FOR ENVIRONMENTAL HEALTH PERSPECTIVES

NATIONAL INSTITUTES OF ENVIRONMENTAL HEALTH SCIENCE

RESEARCH TRIANGLE PARK, NC

This draft Quality Assurance Requirements Summary (QARS) is provided so that the Contractor can be familiar with the level of service expected.

Required Service Deliverable Performance Standard Acceptable Quality Level (AQL) Monitoring Method

The Contractor shall perform journal web hosting for EHP’s website; PWS, section 3, tasks 1, 12, 14, and 15

Fully functioning website delivering single-source XML publishing, continuous publication, post international content provided by EHP, mobile responsiveness, customizable user interface section, supports full-text search with facets, supports social media integration, provide ability to host podcasts, usage statistics, and provides a portal for EHP staff to access back-end systems and reports.

Uptime and accuracy of changes

99.9% of uptime and accuracy of changes

100% surveillance – including downtime, random checks of links for accuracy, and customer complaints

Provide a site that allows access to all content for people with disabilities such as but not limited to blindness, deafness, and colorblind, as detailed in the 508-conformance section; PWS, section 5

508 conformance of all content

People with disabilities can access website’s information.

100% accuracy of 508 conformance

100% review of 508 conformance test results;

public (customer) inquiries for information that is not 508 compliant.

Provide the ability to send out email alerts for content on the site to alert users to new content, popular content, and more, as detailed in the Email Alerts

Email alerts are sent per the Government’s guidance, or automatically on a schedule determined

Email alerts are successfully delivered to accounts that have voluntarily signed up for EHP emails.

Successful delivery of emails.

Purging of incomplete email addresses and such.

100% surveillance, 100% Review of logs, Observation/Valid Customer Complaint Random Sample.

ATTACHMENT II, QARS, Journal Web Hosting

Required Service Deliverable Performance Standard Acceptable Quality Level (AQL) Monitoring Method section; PWS, section 3, task 13 by the Government Provide a site capable of hosting EHP’s archive of previously published materials, as detailed in the Archives section; PWS, section 3, Task 16

Posting archive material on website

Access to all provided archive material on website.

100% of provided archive material available on website.

Customer complaints

Excellent customer service’ PWS, section 3, Task 17

Courteous and polite to customers

No complaints from customers 99%+ accuracy Random survey of customers, Customer complaints