PBS_PWS_for_Janitorial.doc

PERFORMANCE WORK STATEMENT

C.1.

SCOPE OF WORK

A. Place of performance will be as follows: National Ocean Service (NOS), Cooperative Oxford Laboratory (COL), 904 South Morris Street, Oxford, MD 21601.

B. All cleaning under this contract is required to meet the quality and performance standards as identified. The majority of the cleaning at this location shall be accomplished once a week between the hours of 6:00 a.m. and 4:30 p.m. on a weekday, excluding Federal holidays, unless specifically approved by the Contracting Officer’s Representative (COR), Gretchen Messick. Period of Performance shall commence on September 1, 2019 and shall continue thereafter through August 31, 2020 with three (3), one-year, option periods. Total area of the COL to be cleaned weekly is approximately 16,000 square feet, the Environmental Science Training Center to be cleaned monthly is approximately 1,250 square feet and the NOAA Chesapeake Bay Office to be cleaned weekly (when occupied) is approximately 1,440 square feet.

C. All cleaning shall be accomplished utilizing the latest technology, products, equipment, industry practices, and specifications in order to achieve the quality and performance standards.

C.2.

SUPPLIES, MATERIALS, EQUIPMENT AND UTILITIES

A. Government Furnished:

(1) Electrical power shall be provided at existing outlets for the Contractor to operate such equipment, as necessary, in the performance of this contract. No COL equipment shall be unplugged to gain access to electrical power.

(2) Hot and cold water shall be available, as necessary, for cleaning purposes.

(3) Plastic liners for waste baskets, paper products for restrooms, kitchen, and laboratories, hand soap for soap dispensers in restrooms and laboratories, and dish soap in kitchen.

B. Contractor Furnished:

(1) The Contractor shall furnish all supplies, materials, and employee training necessary to achieve the quality performance standards of the work in this contract, unless otherwise specified herein.

(a) Consumable Materials: Consumable materials required for the execution of the contract include cleaning chemicals and solutions, rubber gloves, sponges, cloths. Consumables in place, other than back-up supplies, remaining at the conclusion of the contract period will become the property of the Government.

(b) Training shall include all applicable Occupational Safety and Health Administration (OSHA) and other related standards. The Contractor shall submit all Safety Data Sheets (SDS) for all materials/chemicals used under this contract containing “dangerous” or “warning” labels to the Contracting Officer’s Representative (COR) within 10 days after contract award date.

(2) The Contractor shall furnish all equipment necessary to accomplish the work under this contract. All equipment must meet all applicable National Electric Code, OSHA, and UL standards. Contractor shall not use any unsafe equipment, equipment in need of repair, or equipment that produces sustained sound over 90dB. Contractor shall provide all necessary personal protective equipment required to include earplugs, gloves, etc.

C.3. CONTRACTOR PERSONNEL

A. Five days prior to the contract start date, the Contractor shall submit, in writing, the name of the Site Manager and an alternate to the Contracting Officer. The Contractor shall supply telephone, cell phone, and/or pager numbers to the COR for use in contacting the Site Manager. The Site Manager shall conduct overall management coordination and shall be the central point of contact with the Government for performance of all work under this contract. The Site Manager shall be authorized to receive any notices of deficiency in contract performance. The notices may include, but not be limited to, the following: non-performance of work, deficiencies in work performed and notices of proposed payment deductions due to the above. The Site Manager shall be available between the hours of 8:00 a.m. and 4:30 p.m. on the designated work day, within 1 week to meet at the facility to discuss problem areas.

B. All personnel employed by the Contractor shall be experienced in the type of work involved and familiar with the specifications of this contract.

C. All Contractor personnel shall readily understand, comprehend and communicate in English.

D. The Contractor shall provide proof that all on-site employees are U.S. citizens or legal aliens.

E. The Contractor shall not utilize personnel with felony convictions or a record of narcotics use, for work at the COL.

F. On-site Contractor managers and personnel are subject to pertinent COL Environmental, Health, and Safety (EH&S) Training requirements and shall participate in provided a 4-hour training session on COL EH&S Plans and Policies.

G. Contractor personnel shall conduct all operations in such a manner as to minimize any inconvenience in the use of the facilities to the occupants.

H. The Contractor's employees shall not use COL offices, rooms, work areas, etc. for their own use. When a task is completed, such employees shall immediately leave the area. Contract personnel shall not use or operate telephones, cameras, cell phones, computer terminals, or any other Government, State, or privately owned equipment or property. COL facility equipment and/or personal items belonging to COL employees shall not be removed from an area. The Contractor's employees shall not disturb papers on desks, nor open desk drawers or cabinets. Breaks shall not be spent in offices or room areas, but shall be taken only in the assigned rest area, room 138 Lunch Room.

I. The Contractor must ensure their employees pass a background check in accordance with current National Oceanic and Air Administration (NOAA) security requirements. The Contractor shall fill out any questionnaires or other forms as may be required by the Government for security purposes. Contractor employees must wear a visitor badge or labeled clothing to identify the contracting company while on site.

J. All Contractor employees, including supervisors, shall wear a distinctive shirt, smock, or uniform while on premises. The Contractors name shall be affixed to the uniform in a permanent or semi-permanent manner. The Contractor's employees shall be required to dress neatly, safely, and commensurate with the tasks being performed.

C.4. SCHEDULING WORK AND REPORTING REQUIREMENTS

Five work days prior to the contract starting date, and annually thereafter for renewal periods, the Contractor shall submit to the COR annual schedules and plans of all periodic cleaning. (Periodic cleaning is defined as janitorial and related services performed that are not on a daily or weekly basis).

C.5. BUILDING SECURITY

A. The Contractor shall be responsible for ensuring that any doors used by the Contractor during cleaning for building egress are closed securely. Fire doors or doors to scientific laboratories should not be propped open. The Contractor shall have limited access to specific custodial keys. Any other keys found by the Contractor shall be immediately hand delivered to the COR or substitute.

B. A key card is required for access to the building scheduled for cleaning. A key card shall be issued each cleaning day and shall be returned to the receptionist or COR at the end of each cleaning day. The individual to whom the key is issued will be held responsible for the key until it is returned. Invoice deductions for lost, stolen or missing key cards shall be taken in accordance with the terms of the contract.

C. Contractor employees shall comply with all COL security requirements. Copies of pertinent COL policies, regulations and procedures shall be provided to the Contractor upon request.

D. Contractor employees shall not loiter in any working or other unauthorized areas. While waiting for transportation, or while on work breaks, they shall not block or impede movement in doorways, corridors or walkways.

E. All Contractor-owned or personal vehicles shall park in any available parking space not restricted for handicap access or visitor parking.

C.6. PERFORMANCE EVALUATION

The Contractor’s Project Manager shall be required to meet weekly with the Contracting Officer or COR during the first two (2) months of the contract. Meeting will be as often as necessary thereafter, as determined by the Contracting Officer or COR.

C.7. QUALITY CONTROL PROGRAM

A. The Contractor shall establish a complete, written Quality Control Program (QCP) to ensure that the requirements of the contract are provided as specified. The written QCP shall be submitted to the COR five days prior to start date of work.

B. The QCP’s purpose is to provide a plan for meeting all requirements of this contract. The QCP is intended to identify and correct deficiencies before contract performance becomes unacceptable. The QCP shall include, but not be limited to, the following:

1. An inspection of the buildings and areas which covers all services stated in “Performance Standards and Guideline Requirements” of this contract.

2. A system to ensure that the Contractor’s employees are notified of all deficiencies in their area of responsibility. A system and plan to retrain employees to ensure that deficiencies do not reoccur.

3. A plan for monitoring and correcting customer complaints. A record of customer complaints and the corrective action taken must be kept on file at the site and available for review by the Contracting Officer or his/her representative, at any time.

C. The QCP must be kept current, reflecting the pertinent contract modifications and building changes or conditions. The Contractor shall review the plan with his onsite personnel to ensure complete understanding. A copy of the most current QCP must be kept on file at the worksite where the tasks are being accomplished.

D. If performance or quality measures are not being met by the Contractor, the Government retains the right to review the QCP and related documents. Upon review of the plan and related documents, the Government shall take appropriate action to ensure that all quality and performance measures are met as specified in this contract.

C.8. SAFETY AND ENVIRONMENTAL REQUIREMENTS

A. Contractor’s employee safety and proper training is the responsibility of the Contractor. All contract work shall be conducted in a safe manner and shall comply with applicable OSHA, Environmental Protection Agency (EPA) and other regulatory requirements. If the Contractor fails or refuses to comply promptly with safety requirements, the Contract Officer may issue and order stopping all or part of, the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of a claim for extension of time, or for excess costs or damages to the Contractor. All cleaning products and chemicals shall be properly labeled and employees properly trained in their use, including any emergency first aid and response as necessary.

B. The Contractor shall provide and require his/her employees to wear personal protective safety equipment appropriate to the work being done. Ladders, other necessary safety equipment, appropriate safety programs and training for their use shall be provided to employees by the Contractor. Digital copies of Contractor safety programs and training documentation shall be provided at the government’s request.

C. The Contractor is solely responsible for Contractor generated hazardous or toxic materials. The Contractor shall handle, remove and dispose of hazardous or toxic materials necessary to complete the Contract work.

D. The Contractor shall maintain and store files of Safety Data Sheets (SDS) for all, materials used in or stored at COL. This listing shall be kept current at all times. A digital copy of all SDSs and inventory of cleaning products or chemicals (including household commodities), using NCCOS MSDS online e-binder, shall be developed with assistance from the EH&S officer.

C.9. INSURANCE

Contractor shall furnish to Contracting Officer all forms of insurance, comprehensive, general liability, property damage, workers’ compensation, etc. required by law and shall maintain the same in force to meet Contractor responsibilities and protect COL property and resources.

QUALITY AND PERFORMANCE STANDARD REQUIREMENTS

NOTE: All cleaning under this contract is required to meet the quality and performance standards as identified. The majority of the cleaning at this location shall be accomplished once a week on a week day between the hours of 6:00 a.m. and 4:30 p.m., excluding Federal holidays, unless specifically approved in advance by the Contracting Officer’s Representative (COR).

A. The Contractor shall ensure that the buildings listed herein meet all quality and performance standards under this contract and present an overall high quality appearance of cleanliness. The Contractor shall provide sufficient supplies, materials, and equipment to maintain the premises at an acceptable level of cleaning which is consistent with comparable industry standards for this type of contract.

1. The following guidelines describe normal industry quality and performance standards for intended services under this type of contract.

2. The Contractor, through innovation, technology, or other means, shall perform the required cleaning services once a week (main building and NCBO trailer) or once a month (ESTC) in order to meet the quality and performance standards.

B. The following guidelines are for reference only and final results will be the determining factor for the success or failure of this contract. The definition of clean shall be absence of dirt, water streaks, gum, grease, tar or any other extraneous matter from all surfaces or objects in order to present an overall appearance of cleanliness.

1. Glass surfaces shall be clean, free of obvious dirt, dust streaks and smudges in the interior, and exterior of the glassed in lobby.

2. Furniture and all surfaces under 70 inches shall be free of obvious dust and dirt utilizing technique/equipment that prevents dust from being re-suspended.

3. All carpets shall be clean and free of dirt, debris and obvious spots and stains. Carpets shall be kept clean and deep cleaned as needed or once per year.

(a) CARPET NOTES:

1.

Carpets shall be spot cleaned as needed to meet the quality standard.

2.

A bonnet type shampoo cleaner, hot water extraction, or other acceptable methods shall be used to accomplish performance standards.

4. Resilient tile flooring shall be maintained free of all dirt, debris and obvious spots and stains. Deep cleaning, buffing, stripping and will be ordered as needed or once per year.

5. All other flooring shall be free of dirt, debris and foreign material and maintain a high level of luster. Buffing, stripping and waxing shall be ordered as needed or once per year.

6. Cork flooring shall be free of dirt, debris and foreign matter, and damp mopped as the only method of wet cleaning.

7. Drinking fountains and water dispensers shall be cleaned and free of water marks and any other debris or encrustation. Drinking fountains shall be cleaned with disinfectant such as vinegar or a Green disinfectant to ensure bacteria free surfaces. Drinking fountains shall maintain a shine and luster.

8. All trash and recycling shall be kept separate and collected from work areas and removed to an outside location designated by the COR. All trash containers shall be lined and kept relatively free of dirt, stains, and debris. All recycling containers shall be kept free of dirt, stains, and debris.

9. Restrooms shall be cleaned and disinfected to maintain all fixtures with shine, cleanliness, and removal of bacteria. Floors shall be sanitized and maintained to ensure there is no a buildup of dirt, debris, or bacteria. Partitions and walls shall be free of obvious dirt, graffiti, dust or any other extraneous matter. Mirror surfaces shall be clean and free of obvious dirt, dust streaks and smudges. Toilet and hand washing and drying supplies shall be replenished as needed to maintain an adequate supply until the next cleaning. Trash and sanitary napkins shall be collected and disposed at a location designated by the COR.

10. Kitchen and break area room 138 shall be cleaned. All counters, tables, chairs, sink, refrigerator (outside), microwave (inside and out), coffee maker, and stove shall be free of stains, smudges, streaks and other foreign matter.

11. Metal and wood surfaces shall be cleaned and polished to obtain a uniform luster and protect the wood or metal.

12. Ledges, HVAC grills/vents, doors, radiators, and surrounding areas shall be free of obvious dirt, dust, stains, debris and other extraneous matter.

13. High cleaning surfaces above 70 inches shall be free of obvious dust, cobwebs, or any other extraneous matter (Interior only).

14. All other space not specifically mentioned and covered by this contract shall be free of obvious dirt, debris, and present an overall appearance of cleanliness.

15. Paper products shall be replaced/replenished to the following minimum standards: Toilet paper rolls next to each commode shall be kept at least half full, and each commode shall have a least one full back-up roll on the appropriate type of holder. All paper towel dispensers shall be replenished at least three quarters full with appropriately sized paper towels.

*Rooms NOT to be cleaned include 150, 120, 121b and 153.