Pharmacy_Camera_Questions.docx

1) What is the required response time for repair/troubleshoot if vendor has to travel to facility?

ANSWER: The next business day.

2) Concerned with PII b/c camera systems are to be remote accessed by the Vendor. Does NHCL require screen masking technologies so cameras are not recording PII on pharmacy screens? Or will NHCL provide Privacy screen for pharmacy monitors?

ANSWER: Review of camera footage will be viewed in remote locations by designated Command Security Officers, if security screens are required for Government personnel, NHCL MID will provide.

3) Vendor stated: (The contractor’s remote view)"There is a lot of risk to the vendors w/o privacy protection."

ANSWER: These video streams should only be viewed by US Government Security Staff or their designee, and will not be available for “contractors” or “public” view. However, in cases where US Government Security Staff require the assistance of contractor personnel for repair, updates or extending the system, the safeguards of the Personally Identifiable Information Clause as incorporated into the contract remains in effect and control of the information.

4) Does this require same software currently in use with pharmacy cameras in the main hospital?

ANSWER: No. Current cameras are stand-alone non-ip based.

5) How many cameras per pharmacy? There is a quantity on the line items;

However, the requirement isn't broken down into cameras per pharmacy Location.

ANSWER: See the following Building Numbers and Camera requirements.

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