SOW - MESG-1 Wireless Service v4_Attch2.pdf

Page | 1

Statement of Work

Cell Phone Wireless Services

Maritime Expeditionary Security Group One Detachment Guam

Version 4, Attachment 2

1. Description of Requirement

The Maritime Expeditionary Security Group One Detachment Guam has a requirement for cell phone wireless communication, roaming, text-message, voice mail, and caller-ID services between and within:

Marianas Region

(Guam, CNMI, FSM, Palau)

Continental United

States (CONUS)

American Samoa

Australia

Bahrain

Bangladesh

Cambodia

China

Djibouti

Hong Kong

India

Indonesia

Japan

Kuwait

Laos

Macau

Malaysia

Papua New Guinea

Philippines

Singapore

South Korea

Sri Lanka

Thailand

Vietnam

Timor-Leste

Brunei-Darussalam

Taiwan

The contractor will provide a minimum of 47 wireless communication devices capable of delivering secure encrypted voice/sms/mms/data transmissions with unlimited voice, sms, mms and data services. The number of devices includes 39 phones with unlimited international voice/sms/mms/data plan and 8 mobile hotspots with a minimum of

30GB of international data capability. All 47 devices will include any 911 and Local Number Portability (LNP) surcharges which are mandatory. All numbers are required to be a Guam exchange.

Item 1: 12 Months, UNLIMITED iPhone Plan to include International, Local/Guam, U.S. voice calling, sms, mms, and data services with roaming capability. Total 39 units

Item 2: 12 Months UNLIMITED Mobile Hotspot data service plan to include international data service with data roaming capability.

Item 3: 12 Months, Emergency 911 surcharges (up to 39 units)

Item 4: 47 each, Local Number Portability (LNP)

Period of Performance: 24 June 2022 thru 23 June 2023 (ASAP for 12-month period)

Option Year 1: 24 June 2023 thru 23 June 2024

2. Services

2.1. The contractor shall bear all costs for activating, migrating or transfer of services from another carrier. The contractor shall not charge the Government for activation and/or deactivation during the phase-in from another carrier.

2.2. The contractor shall provide the following coverage at no cost: Unlimited calling service (minutes) at fixed rates. There shall be no roaming restrictions within the United States, including Guam, and CNMI, FSM, Palau, Australia, Bahrain, Bangladesh, Cambodia, China, Cyprus, Djibouti, Haiti, Hong Kong, India, Indonesia, Japan, Kuwait, Laos, Macau, Malaysia, Papua New Guinea, Philippines, Singapore, South Korea, Sri Lanka, Thailand, Vietnam, Timor-Leste, Brunei-Darussalam, and Taiwan. All other countries shall be billed at currently published roaming rates.

2.3 Domestic: Unlimited local incoming/outgoing voice minutes, unlimited incoming/outgoing local data transfer, unlimited sms/mms messaging, unlimited local mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, Speakerphone option and expandable home coverage. Service will not include 1-900 or collect calls. Service and equipment supporting this plan must work anywhere in Guam to include Naval Base Guam and Andersen Air Force Base.

2.4 Long-Distance: Unlimited long distance incoming/outgoing voice minutes, unlimited incoming/outgoing long distance data transfer, unlimited sms/mms messaging, unlimited long distance roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, Speakerphone option and expandable home coverage. All communication devices require long distance and international service. Service will not include 1-900 or collect calls.

2.5 International: Unlimited international incoming/outgoing voice minutes, unlimited incoming/outgoing international data transfer, unlimited sms/mms messaging, unlimited international roaming, unlimited mobile to mobile voice/data, unlimited internet email, unlimited web-browsing, call-waiting, caller-ID, three-way conferencing, Digital Voicemail, Call-Forwarding, Speakerphone option, and expandable home coverage. Not all communication devices will require international services and such services will be left at the discretion of the customer; however, all devices should have international capabilities should the feature be needed at any time.

Service will not include 1-900 or collect calls.

2.6 The contractor shall maintain their system and end-user equipment to the standards established in the company’s quality assurance program. The contractor will train users to manipulate equipment and features to their fullest extent without incurring additional expense to the Government.

2.7 Service Provider will notify the Technical Point of Contact (TPOC) and the Contracting Officer of all planned service outages two business days prior to scheduled outage. Reports shall include: affected areas, estimated timelines, and Provider POC specific to outage.

3. Equipment & Device Accessories

3.1 The contractor shall provide a description of the device’s capabilities and instructions on its use. Contractor shall provide the standard cell phone kit that normally includes an AC charger, USB connector and hard-shell phone case with built-in screen protector. All equipment does not need to be One-Net approved and will include a receipt at delivery.

3.2 Devices and accessories shall be capable of receiving service on multiple frequency bands and the associated mode of the contractor system (e.g. GSM, TDMA/AMPS, CDMA/AMPS, IDEN).

3.3 The contractor shall provide a list of models of the communication devices and list of accessories. Contractor will provide a price list for associated accessories including, but not limited to: automobile chargers, holster or belt-clip case, and wireless hands-free communication device.

4. Customer Service

4.1. The contractor shall designate a POC and an alternate who are experienced in the handling of US Government accounts. The POC and alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract based on this PWS.

4.2. The contractor shall maintain 24/7 customer service to respond to trouble calls. Response to trouble calls must be in real time (i.e. no automated message services) and assistance must be provided by a person in a decision-making capacity. Response to trouble calls may require emergency processing of delivery orders, issuing wireless communication devices, providing replacement units, and resolving user connection and service problems. Trouble calls shall have a response within 12 hours, with a fix and/or replacement within 24 hours for domestic and international service.

5. Charges

5.1 Throughout the life of the contract, the Contracting Officer may add new plans or delete plans in accordance with current market trends, technology changes, Government Policy changes, and usage changes. Changes shall be issued via modification to include additional funds or movement of funds from one CLIN to another. Billing shall be prorated for the billing period and the Government shall only be responsible and billed for the remaining units. The contractor shall not charge the Government to establish or restore service, internal/external porting of telephone numbers, telephone number changes, and/or to change or activate/deactivate service features.

5.2 Termination of one or more access lines/features shall be made at the end of a billing period. In cases of misuse, command withdrawal/relocation, or other mission-related situations, termination will be immediate or as directed by the Contracting Officer via modification.

6. Invoices/Billing

6.1 The Government shall require a separate statement for each ordering activity (account). This statement shall be a record of service and equipment use to include, but not limited to, a detailed record for each incoming/outgoing call, phone number and serial number. Method of payment shall be Wide Area Work Flow (WAWF). The contractor in coordination with the TPOC shall determine the method of delivering statements to the ordering activity for services provided (such as electronic, paper or secure website).

6.2 Detailed airtime, data, and voice billing (per unit) shall be delivered electronically on a monthly basis, no later than 15 days after invoice delivery. Data shall be in format file such as Microsoft Excel, XML, Microsoft Access, or comma/tab delimited file. Invoices or billing statements are to indicate usage/costs by Contract Line Item Number

(CLIN) and device ID.

7. Performance Requirement

The Governments Performance Requirement Summary Table below addresses deliverables identified for surveillance and the methods to ensure quality of the deliverables as outlined in this PWS.

Deliverable Performance Requirements Surveillance Acceptable Quality Level

Transition &

Activation

If required, seamless, non-disruptive transition from one contractor to another in accordance with contract requirements (para 2)

Approved transition plan submitted by

Offeror as well as customer feedback

98% completion in accordance with transition plan

Devices

New, non-refurbished, carrier unlocked devices are provided within reasonable time agreed upon by the Contractor and TPOC.

Defective or replacement devices are provided within 3 business days of notification by TPOC. The following number of devices are required: 47 (para 1)

Delivery and acceptance of devices by TPOC

98% delivery

Coverage

Provide island-wide voice, sms, mms, and data coverage in Guam, U.S. as well as other international countries (para 2)

Customer feedback 98% coverage

Usage Notification Notify KO and TPOC as stated in the contract (para 2.7) Assessment by TPOC 100% of the time

Invoices Timely and accurate (para 6)

TPOC or other persons identified in contract award

98% submitted in a timely manner. 90% invoice issues resolved within 60 days

8. Delivery

Item Number Quantity Delivery Location

BASE 0001 47 MESG-1 Detachment Guam

Address: 3003 Sumay Road, Bldg 3179, Santa Rita, Guam, 96915

ATTN: LT Gregory Hudik, Communications Officer

Email: Gregory.hudik@navy.fe.mil

Comm: 671-339-2318/Alternate: Jordan Abbott, ET1, N6 – 671-333-4005

(OPTION)

47 MESG-1 Detachment Guam

Address: 3003 Sumay Road, Bldg 3179, Santa Rita, Guam, 96915

ATTN: LT Gregory Hudik, Communications Officer

Email: Gregory.hudik@navy.fe.mil

Comm: 671-339-2318/Alternate: Jordan Abbott, ET1, N6 – 671-333-4005

39 Cell Phones

8 Mobile Hot Spot Devices (MiFi/Wireless)

9. The Technical Point of Contact is:

Primary: Gregory Hudik, LT, Communications Officer

Gregory.hudik@navy.fe.mil

DSN: 315-339-2318

Office: 671-339-2318

Alternate: Jordan Abbott, ET1, N6 Communications Leading Chief Petty Officer

Jordan.abbott@fe.navy.mil

DSN: 315-333-4005

Office: 671-333-4005

10. Funding Point of Contact is:

Primary: Mark Igmen, LSC, Supply Leading Chief Petty Officer russell.cruz@fe.navy.mil

DSN: 315-333-4211

Office: 671-333-4211

Alternate: Jonathan Cruz, LS1, Supply Leading Petty Officer jonathan.Cruz@fe.navy.mil

DSN: 315-333-4205

Office: 671-333-4205

11. Appendices

A. Forms & Templates

APPENDIX A

Forms and Templates

With the quote, the contractor shall provide an order template to be used in the performance of the contract and a sample delivery receipt or ticket to be used when delivering new equipment.

ORDER TEMPLATE with the following information:

Month of Delivery:

Delivery Date:

ESN :( Electronic Serial Number) mailto:jonathan.Cruz@fe.navy.mil

MTN: (Mobile Telephone Number)

Manufacturer:

Model Number:

Accessories:

PWRR #:

Account Code:

DELIVERY RECEIPT

To include date, description, price and CLIN number

Printed name and signature by vendor representative

Printed name and signature of person receiving equipment