Avaya_CM_Brand_Name_Specification_Redacted.pdf

v1.2_JUNE2016

BRAND NAME SPECIFICATION

Avaya Communication Manager

PR1300800524

BACKGROUND:

The Base Communication Office (BCO), Code 1041, at the Naval Undersea Warfare Center Division, Newport (NUWCDIVNPT) is responsible for providing all voice communication throughout

NUWCDIVNPT and its detachments. The Avaya Communication Manager (CM) telephony system has been utilized to provide this essential requirement for over thirty years. Maintenance support of the Avaya

CM 6.3.111 telephony system is required to ensure continuity of services, trouble calls and essential patches are provided for compliance with DoN Application and Database Management System (DADMS) certification and accreditation requirements.

The BCO previously procured this maintenance support under Purchase Order N66604-16-P-2618.

The Period of Performance for this requirement is 10/1/2019 through 9/30/2020 and the anticipated total value of this order is

REQUIREMENT:

The Government’s minimum requirement is detailed as follows:

Item Support Advantage Elements Description Avaya Material

Code

Qty. Installed

0001 S_AURA SW SUPPORT R6

Essential Support

SA ESS AURATM R6 EE

1001+ N1 1YPP

238987 9001

0002 S_CALL CENTER SW

SUPPORT R6 / Essential Support

SA ESS CCR6 ELITE AGT

251+ 1YPP

241873 12

0003 CMM-FM R6.X LIC MIG S_COMM MGR MESSAGING

R6 Essential Support

239935 10000

0004 90-DAY WARRANTY

UTILITY MTCE / Remote Only Support 8x5

UTILITY MAINT INTGR SYS

MGT SFTW

191036 1

0005 Remote Only Support 8x5 UTILITY MAINT

COMMUNICATION MGR

SFTW

184253 1

0006 Reinstatement Fee - CMM-FM Re-INIT FEE SUPPORT 262690 1

Brand Name Specification:

The Avaya Communication Manager System maintenance renewal is only provided through Avaya and its approved partners, no other brand is capable of providing the required maintenance and continued support of NUWCDIVNT’s telephony system. This must be procured through Avaya or its Diamond partners to provide NUWCDIVNPT direct access to Avaya, which is essential to rectify emergent system outages that jeopardize NUWCDIVNPT operations, security, and safety.

NUWDIVNPT utilizes a two-wire copper infrastructure that supports all stations on base. Procuring a new phone system would have to be a Voice Over IP (VOIP) based system with IP phones. This would result in the re-engineering of all cabling to the stations for an 8-wire Ethernet infrastructure, as well as the deployment of countless network switches to replace the current Media Gateways and Carrier cabinets at all buildings. Ethernet cabling has a distance limitation of 300 feet and many larger buildings at

NUWCDIVNPT surpass this limit.

In addition, NUWCDIVNPT uses a large number of Avaya digital phones that provide enhanced telephony features. These phones are proprietary to Avaya systems and will not work with other vendor systems or vendor support. This is a large investment that NUWCDIVNPT has amassed and would have to be replaced entirely if a new system is installed from a different vendor. All BCO engineers and technicians have been trained and certified on the Avaya Communication Manager platform. Changing to a system from a different vendor would require all personnel to be retrained and certified to maintain the system. The estimated cost of an upgrade to a new VOIP system from a different vendor could exceed $5 million in non-reoccurring costs and an additional estimated cost of $500K per year to maintain. Such an endeavor would take over two years to implement due to the re-engineering and re-cabling of the base infrastructure.

This requirement must be provided by Avaya or its Diamond partners to ensure that the proper support is given and that they have the expertise in applying the Military Unique Deployment Guide (MUDG) after installation. The MUDG is critical to ensure that the system is Joint (JITC) certified to support the DoN

Accreditation process.

RESELLERS:

There are various Avaya authorized Diamond partners who can meet this requirement such as Alliance

Technology Group, MABC Technology Solutions, and Carousel Industries.

Requiring Department:

Based on the above, I recommend this acquisition be conducted on a Brand Name Specification basis. I certify the technical data which form the basis of this justification are complete and accurate.

Date

APPROVAL:

Contracts Department Branch Head:

Based on the above, I have determined that the circumstances of the contract action deem only one source reasonably available. I certify that this justification is accurate and complete to the best of my knowledge and belief.

Date