Statement_of_Work_-_Avaya_CMM6_rev_1_2APR2015.docx

Statement of Work Avaya Communication Manager Messaging 6 Voicemail System 1300465124

1.0 BACKGROUND

1.1 The Base Communications Office at Naval Undersea Warfare Center Division Newport (NUWCDIVNPT) is required to upgrade the command's Definity MAP100 voicemail system to the latest Joint Interoperability Test Command (JITC) and Defense Information Systems Agency (DISA) compliant system. The current system is End of Life (EOL) and is no longer supported by the vendor for service and parts. The new system Avaya Communication Manager Messaging 6 voicemail system will interface to the existing base infrastructure, the Avaya Communication Manager 6 telephony system, and utilize existing Avaya software licenses.

2.0 SCOPE

2.1 The contractor shall build and install the specified system, transfer all existing users to the new system, and provide program management for NUWCDIVNPT.

3.0 APPLICABLE DOCUMENTS

4.0 REQUIREMENTS

The contractor shall:

4.1 Provide AVAYA accredited and certified installers with experience in the installation of Avaya Communication Manager Messaging 6.3 DoD version. Install all hardware and software required to upgrade the site’s existing voice mail system to the new JITC approved Avaya Communication Manager Messaging 6.3 DoD version and integrate the system with the existing Avaya Communication Manager 6.0.1 telephone system.

4.2 Implement the Security Technical Implementation Guide (STIG) for the Avaya Communication Manager Messaging 6.3 DoD version.

4.3 Provide project management services to oversee project completion including planning, installation, and final operational testing prior to Government acceptance.

4.4 Ensure transfer of the command’s existing 10,000 software licenses to the new Avaya Communication Manager Messaging 6.3 DoD version.

4.5 Install new system in rack space identified utilizing existing infrastructure in Building 111, Room 104(66 blocks, power, media converters, fiber, house cable, etc.).

4.6 Provide basic maintenance training to the NUWCDIVNPT BCO government and contractor technicians. Training will be held on-site in Building 111.

4.7 Program and transition the existing voicemail features and users to the new Avaya Communication Manager Messaging 6.3 DoD version.

4.8 Verify calls transfer in and out of the new Avaya Communication Manager Messaging 6.3 DoD version.

4.9 Verify existing ION modem accesses the new Avaya Communication Manager Messaging 6.3 DoD version for remote access.

4.10 Set up blowback data to support the programming of users in the new Avaya Communication Manager Messaging 6.3 DoD version.

4.11 Cutover to the new Avaya Communication Manager Messaging 6.3 DoD version shall start after 1700 on a Friday and be complete by 1300 on the following Sunday.

4.12 Stage and build the complete voicemail system in Contractor lab prior to installing on site at NUWCDIVNPT.

5.0 SYSTEM ADMINISTRATION

5.1 The contractor shall provide all necessary rights, privileges, and credentials required to self-maintain the Avaya Communication Manager Messaging 6.3 DoD version.

5.2 The contractor shall provide all existing administrator privileges and credentials identified within the new application and activate prior to acceptance of the system by the Government.