VOIP System and Services for ECO PWS.pdf

PERFORMANCE WORK STATEMENT

ECO PBX UPGRADE Supplies and Services

1.0 SCOPE

This Performance Work Statement (PWS) describes services required to award a Firm-Fixed- Price (FFP) contract for a Voice-over-IP (VoIP) system for the External Cooperation Office (ECO), located at RSS Singapura – Changi Naval Base, Singapore.

1.1 BACKGROUND

1.1.1 The PBX system currently installed in the External Cooperation Office (ECO) is an Avaya Communications Manager running version 4.0 software. The ECO requires a new Private Branch Exchange (PBX) system that has been Joint Interoperability Test Command (JITC) certified, configured, and hardened to meet Information Assurance (IA) requirements as directed by the Defense Information Systems Agency (DISA) by following DoD’s Risk Management Framework (RMF) standards and DISA’s Security Technical Implementation Guide (STIG). The contractor will configure a hardened Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC) voice mail IP-PBX system. The configured system will be shipped from SPAWARSYSCEN Pacific to the ECO for installation by SPAWARSYSCEN Pacific.

1.1.2 The system supports approximately sixty (60) unclassified Voice over IP (VoIP), twelve

(12) analog phones and one (1) Cisco Video Teleconferencing (VTC) system. The PBX has two

(2) Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) trunk connections to the Defense Switched Network (DSN) Sensitive But Unclassified (SBU) Voice network for Department of Defense (DoD) communications, one (1) ISDN T1 PRI for VTC calls, and one ISDN E30 PRI trunk connection to the SingTel commercial central office for local calls in Singapore.

1.1.3 The current Avaya PBX system consists of two Communication Manager servers, two Media Gateways, and two Power over Ethernet (PoE) network switches. The system is duplicated such that if one primary piece of equipment should fail, the secondary equipment will take over as primary.

1.1.4 A new system is required as the current system has reached its end-of life and is no longer compliant with the Joint Interoperability Test Command standards.

2.0 EQUIPMENT AND MATERIAL PROCUREMENT (BRAND NAME OR EQUAL)

2.1 The Private Branch Exchange (PBX) provides access to unclassified switched voice networks, including the Defense Switched Network (DSN) and the local Singapore Public Switched Telephone Network (PSTN).

The new Private Branch Exchange (PBX) shall meet the following key Government requirements. Design details of the telephone system are outlined below.

A. A Voice over Internet Protocol (VoIP) PBX (IP-PBX) will be installed in the ECO server room. It shall consist of software, servers and gateways for the delivery of voice over an internal IP data network that interoperates with traditional public switched telephone networks (PSTN). Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) trunks will allow the ECO to make unclassified calls via the Defense Switch Network (DSN). Local PSTN service will be provided by a separate ISDN E30 trunk connected to the Singapore PSTN network.

B. The PBX shall conform to Joint Interoperability Test Command (JITC) certification policy for the phone system to ensure that the PBX meets the DSN interoperability, reliability, and Information Assurance (IA) requirements.

C. The PBX must be listed on the Defense Information Systems Agency (DISA) Approved

Products List (APL) ensuring that it meets all DoD certification and accreditation requirements to connect to the DSN.

D. Hardware and software redundancy will be required to maintain phone service in the event of a single failure. The PBX servers, gateways and supporting network equipment will be able to withstand failure of a single network entity by having redundant power supplies, equipment and software switchovers available. Network architecture must be provided for approval.

E. The phone system must provide Multi-Level Precedence and Preemption (MLPP) services to allow high priority calls to preempt lower-priority calls. MLPP is needed during emergency or degraded network situations.

F. End-user devices in the operational rooms of the ECO will utilize the ECO’s cable plant and floor outlet boxes to connect the individual phones to the VoIP network cable infrastructure. This allows for maximum flexibility in the placement and patching of these devices. The following user devices will be provided:

• Support sixty (60) VoIP telephones.

• Support twelve (12) Secure Telephone Equipment (STE) telephones for classified calls. Analog ports will be used to support STE’s.

• The Video Teleconferencing System (VTC) will require an ISDN PRI to connect.

• Facsimile devices and any Plain Old Telephone Service (POTS) phones will use analog ports.

G. Additional features of the PBX:

• Voice Mail system that will provide messaging transmission, reception, and voice message storage and allow users to:

o Set a custom greeting o Check messages remotely o Save and delete messages

• Record conversations while talking on the phone.

• Multiline phones that have features such as:

o Call forward o Call park o Ad hoc conference calling (6-way) o Directory listing of users independent of phone numbers o Call transfer o Hold, mute and release o Power over Ethernet o Caller ID o Speed dial o Call history o Encrypted communications

2.2 SYSTEM EQUIPMENT

The primary hardware and software for the system will consist of the following.

• Cisco Unified Communications Manager (CUCM) JITC certified version 11.5 or later will be the software platform for the PBX.

• Cisco Unity Connection (CUC) JITC certified version 11.5 or later will be the voice mail software system.

• Two (2) Cisco BE6000M servers will host the virtual machines for Cisco Unified Communications Managers, Cisco Unity Connection, and SFTP/syslog server.

• One of the Cisco servers will also host a Microsoft Windows Server virtual machine to perform ancillary functions as needed, such as Secure File Transfer Protocol (SFTP) for CUCM and CUC backups and System Logging (syslog) services.

• Two (2) Cisco ISR4431 Routers with two (2) 2-Port MultiFlex Trunk Cards in each ISR4431 Router to support two (2) Voice ISDN T1 PRI trunks and one (1) VTC ISDN T1 PRI trunk from the DSN POP; one (1) ISDN E30 PRI trunk from SingTel central office; one (1) VTC ISDN T1 PRI trunk to the Cisco VTC system; and one (1) Voice ISDN T1 PRI for a contingency backside connection.

• One (1) Cisco VG310 analog gateway to support up to 24 analog endpoints.

• Two (2) Cisco 48-Port C3850 Power over Ethernet (PoE) witches to provide network connectivity and power for approximately 60 Cisco VoIP phones. The Cisco switches also provide network backbone connectivity for the Cisco servers and routers.

• One (1) Windows 10 laptop to act as management station for configuration of the servers and network equipment.

The contractor shall provide the following equipment and components for a Cisco Unified Communications Manager IP-PBX system with required ancillary devices or equipment for a system that is functionally equivalent to the Cisco Unified Communications Manager IP-PBX system that meets the salient characteristics as described in paragraph 2.1.

BRAND NAME

OR EQUAL

SOFTWARE -

SUPPLIES

Description Quantity

Cisco CUWL Standard Edition 11.x User, 1 User

CUWL Standard Edition 11.x User, 1 User 90

Solarwinds 300052052

Solarwinds Kiwi Syslog Daemon Single Install License with 12 Months Maintenance Plan - License - 1 Install 1

IpSwitch WR- 6100-0800 WS_FTP Server with SSH + 1 Year Support 1

SERVICES Description Quantity Cisco Support Contractor Support Services 1

BRAND NAME

OR EQUAL

HARDWARE -

SUPPLIES

(PART #)

Description Qty

WS-C3850-48F-

S Cisco Catalyst 3850 48 Port Full PoE IP Base 2

S3850UK9-163 UNIVERSAL 2

PWR-C1-

1100WAC/2 1100W AC Config 1 Secondary Power Supply 2

CAB-TA-NA North America AC Type A Power Cable 4

STACK-T1-

50CM 50CM Type 1 Stacking Cable 2

CAB-SPWR-

30CM Catalyst Stack Power Cable 30 CM 2

C3850-NM-

BLANK Cisco Catalyst 3850 Network Module Blank 2

PWR-C1-

1100WAC 1100W AC Config 1 Power Supply 2

ISR4431-V/K9 Cisco ISR 4431 UC Bundle, PVDM4-64, UC License, CUBE-25 2

CON-SSSNT-

ISR4431V

SOLN SUPP 8X5XNBD Cisco ISR 4431 UC Bundle PVDM4-64 UC Lic 2

SL-44-IPB-K9 IP Base License for Cisco ISR 4400 Series 2 PWR-4430-AC AC Power Supply for Cisco ISR 4430 2 PWR-4430-AC/2 AC Power Supply (Secondary PS) for Cisco ISR 4430 2 CAB-AC AC Power Cord (North America), C13, NEMA 5-15P, 2.1m 4 MEM-FLSH-8G 8G eUSB Flash Memory for Cisco ISR 4430 2

MEM-4400-DP-

2G 2G DRAM (1 DIMM) for Cisco ISR 4400 Data Plane 2

SL-44-UC-K9 Unified Communication License for Cisco ISR 4400 Series 2 FL-CUBEE-25 Unified Border Element Enterprise License - 25 sessions 2 NIM-BLANK Blank faceplate for NIM slot on Cisco ISR 4400 4

MEM-44-4G 4G DRAM (1 x 4G) for Cisco ISR 4400 2

SISR4400UK9-

166 Cisco ISR 4400 Series IOS XE Universal 2

NIM-2MFT-

T1/E1 2 port Multiflex Trunk Voice/Clear-channel Data T1/E1 Module 4

PVDM4-64 64-channel DSP module 4 CP-8832-NR-K9 Cisco IP Conference Phone 8832 No Radio version 3 CP-8832-INJ Cisco 8832 Ethernet deployment accessories for N America 3

CP-8832-MIC-

WIRED= Cisco 8832 Wired Microphones Kit for Worldwide 1

CP-8841-K9++= Cisco IP Phone 8841 for TAA 60 VG310 Modular 24 FXS Port VoIP Gateway with PVDM3-64 1

SVG3XUK9-

15603M Cisco VG3X0 UNIVERSAL 1

SL-VG3X0-SEC-

K9 Cisco VG3X0 Security License 1

MEM-CF-256MB 256MB Compact Flash for Cisco 1900, 2900, 3900 ISR 1

VWIC3-1MFT-

T1/E1 1-Port 3rd Gen Multiflex Trunk Voice/WAN Int. Card - T1/E1 1

PVDM3-64U192 PVDM3 64-channel to 192-channel factory upgrade 1 CAB-AC AC Power Cord (North America), C13, NEMA 5-15P, 2.1m 1

SL-VG3X0-IPB-

K9 Cisco VG3X0 IP Base License 1

SL-VG3X0-UC-

K9 Cisco VG3X0 Unified Communications License 1

BE6M-M4-K9= Cisco Business Edition 6000M Svr (M4), Export Restricted SW 2 CAB-9K12A-NA Power Cord, 125VAC 13A NEMA 5-15 Plug, North America 2

VMW-VS6-

HYPPLS-K9 Embedded License, Cisco UC Virt. Hypervisor Plus 6.x (2-cpu) 2

CIT-PSU1-770W 770W AC Hot-Plug Power Supply for 1U C-Series Rack Server 2

CIT-CPU-

E52630D 2.40 GHz E5-2630 v3/85W 8C/20MB Cache/DDR4 1866MHz 2

CIT-

HD300G10K12G 300GB 12G SAS 10K RPM SFF HDD 12

CIT-MR-

1X161RV-A 16GB DDR4-2400-MHz RDIMM/PC4-19200/single rank/x4/1.2v 4

R2XX-RAID5 Enable RAID 5 Setting 2 CIT-MRAID12G Cisco 12G SAS Modular Raid Controller 2

CIT-MRAID12G-

1GB Cisco 12Gbps SAS 1GB FBWC Cache module (Raid 0/1/5/6) 2

CUWL-11X-K9 Unified Workspace Licensing v. 11.x 1

NEW-UWL-11X-

STD New CUWL Standard Edition 11.x User, 1 User 90

NEW-UWL New or Migration users for a new CUWL Deployment 1

JABBER-

TABLET-RTU Jabber for Tablet Right to Use 1

LIC-EXP-AN Enable Advanced Networking Option 6 LIC-EXP-E-PAK Expressway Series, Expressway-E PAK 1

EXPWY-VE-E-

K9 Cisco Expressway-E Server, Virtual Edition 6

JAB-IPH-CLNT-

UWL Jabber for iPhone CUWL Only 36

JABBER-DSK-

K9-RTU Jabber for Desktop Right to Use 1

LIC-EXP-DSK Expressway Desktop Endpoint License 90 LIC-EXP-TURN Enable TURN Relay Option 6 LIC-UC-ENC UC Encryption License 1 SW-EXP-8.X-K9 Software Image for Expressway with Encryption, Version X8 1 UWL-11X-STD CUWL Standard 11.x Users - Service Use Only 90

IPC8-CLIENT-

UWL IP Communicator 8.x for CUWL only 9

JAB-ADR-RTU Jabber for Android Right to Use 1

JABBER-

DESKTOP Jabber for Desktop for PC and Mac 68

UCXN-11X-SC-

PORTS Unity Connection 11.x SpeechConnect Ports 2

CUCILYNC-

CLNT-UWL Cisco Unified Comm Integration for Lync for CUWL only 9

LIC-EXP-E Enable Expressway-E Feature Set 6 VXME-USR Cisco VXME Users 1 LIC-SW-EXP-K9 License Key Software Encrypted 12

UCXN-11X-

UWL-STD Unity Connection 11.x CUWL STD Users 90

CIPC-UWL-RTU CIPC UWL Right to Use Certificate 1

EXPWY-VE-C-

K9 Cisco Expressway-C Server, Virtual Edition 6

JAB-IPH-RTU Jabber for iPhone Right to Use 1 LIC-EXP-GW Enable GW Feature (H323-SIP) 12

JAB-ADR-

CLNT-UWL Jabber for Android CUWL Only 27

JABBER-

TABLET Jabber for iPad and Android Tablet 27

CUCILYNC-

UWL-RTU CUCILYNC UWL Right to Use Certificate 1

JAB-SDK-K9-

RTU Jabber Software Development Kit RTU 1

JABBER-SDK Jabber Software Development Kit 1

LIC-EXP-

SERIES Enable Expressway Series Feature Set 12

UCM-11X-UWL-

STD UC Manager 11.x CUWL STD Users 90

UWL-11X-PAK CUWL 11.x PAK 1

VXME-USR-

RTU VXME Right to Use 1

UCAPPS-SW-

11.X-K9 Version 11.x Software Kit 1

NON-CISCO

ITEMS

Kanguru Solutions

KBH3B-300F-1T

Kanguru Defender HDD300 - FIPS 140-2, Secure Encrypted Hard Drive, 1TB 1

Hewlett Packard

V1H02UT#ABA

HP Elitebook 820 G3 i5-63000U 2.4GHz 8GB 256GB W7P64/W10

FHD 1

Panduit

VP24382TV25

24-Port Voice-Patch, One Pair Patch Panel, RJ-21 connector with fastener, Rack Mounted 1

CommScope 2FT CAT6A, T568A, F/UTP, riser rated, cable diameter not to exceed 0.24", cable jacket color: white, integrated snagless boot 2

CommScope 3FT CAT6A, T568A, F/UTP, riser rated, cable diameter not to exceed 0.24", cable jacket color: white, integrated snagless boot 2

CommScope 7FT CAT6A, T568A, F/UTP, riser rated, cable diameter not to exceed 0.24", cable jacket color: white, integrated snagless boot 10

CommScope 10FT CAT6A, T568A, F/UTP, riser rated, cable diameter not to exceed 0.24", cable jacket color: white, integrated snagless boot 10

CommScope 15FT CAT6A, T568A, F/UTP, riser rated, cable diameter not to exceed 0.24", cable jacket color: white, integrated snagless boot 10

CommScope 25FT CAT6A, T568A, F/UTP, riser rated, cable diameter not to exceed 0.24", cable jacket color: white, integrated snagless boot 2

CommScope 35FT CAT6A, T568A, F/UTP, riser rated, cable diameter not to exceed 0.24", cable jacket color: white, integrated snagless boot 2

2.3 SPAWARSYSCEN Pacific will physically install all equipment, including routers, switches and servers in the ECO server room.

3.0 APPLICABLE DIRECTIVES AND REFERENCES

The latest versions of the following instruction and guides shall be followed to configure the Cisco CUCM system.

3.1 DISA’S SECURITY TECHNICAL IMPLEMENTATION GUIDE (STIG)

3.1.1 Defense Switched Network STIG

3.1.2 Network L2 Switch STIG

3.1.3 Network Infrastructure Router L3 Switch STIG

3.1.4 VMware VSphere 6.0 EXSi STIG

3.1.5 VMware VSphere 6.0 Virtual Machine STIG

3.1.6 Voice and Video over Internet Protocol (VoIP) STIG

3.1.7 Network Devices STIG

3.1.8 Microsoft Windows 2012 Server DNS STIG

3.1.9 Microsoft Windows 2012 and 2012 R2 MS STIG or Microsoft Windows Server

2016 STIG MS DC

3.2 DISA’S MILITARY UNIQUE DEPLOYMENT GUIDE (MUDG)

3.3 DISA’S SECURITY REQUIREMENTS GUIDE (SRG)

3.4 The contractor will configure the Cisco equipment in accordance with DISA’s MUDG and STIGs that will be provided by SPAWARSYSCEN Pacific.

4.0 WORK REQUIREMENTS

The remaining PWS addresses contractor service for a Cisco Unified Communications Manager IP-PBX system. If the contractor is providing other than a Cisco Unified Communications Manager IP-PBX system, the contractor will provide equivalent services as it pertains to the equivalent proposed system, such that configuration, integration and tests satisfy the Government requirements.

4.1 The contractor will assist in configuring, integrating and testing the Cisco CUCM, CUC and any additional ancillary virtual machine servers; supporting network routers and switches;

ancillary devices; and the ISDN T1 PRI and ISDN E30 PRI connections. The system will be configured and tested to support outgoing and incoming routing of calls to the DSN and commercial providers, voice mail, E911, automated call distribution and routing, and any ancillary features.

4.2 The contractor will assist to integrate the existing Cisco VTC system with the new Cisco CUCM, ensuring the VTC system is able to make and receive VTC calls through the Cisco CUCM and over the existing VTC ISDN T1 PRI trunk.

5.0 WORK PHASES

The contractor shall provide engineering expertise for the requested phases of the project.

• PHASE 1 – EQUIPMENT CONFIGURATION - Configure and harden equipment/software according to Information Assurance (IA) requirements as listed in this PWS. Configuration will be done at SPAWARYSCEN Pacific, Pearl City, Hawaii.

• PHASE 2 – ONSITE INSTALLATION SUPPORT – RSS Singapura – Changi Naval Base onsite configuration, integration and testing of Cisco CUCM and CUC system.

• PHASE 3 – AFTER INSTALLATION SUPPORT – Technical telephone support if needed.

5.1 PHASE 1 – SPAWARSYSCEN PACIFIC ONSITE EQUIPMENT CONFIGURATION

Desired Service Dates of PHASE 1 – Meeting and Equipment Configuration:

Date of Award – anticipated 31 Aug 2018

The contractor shall perform services identified in PHASE 1 to assist SPAWARSYSCEN Pacific personnel to configure, harden and test the PBX equipment in preparation for shipment of equipment and installation at the ECO.

For Phase I, the initial kick-off meeting may take place prior to configuration.

The kick-off meeting WILL occur via telephone conference; should the vendor prefer an in-person meeting in Hawaii, the government WILL NOT pay for the kick-off meeting travel expenses. The government however, WILL pay for the vendor to travel to Hawaii for the configuration of equipment.

In support of PHASE 1, estimated travel for one contractor if contractor does not reside in Hawaii. Total travel days to Hawaii should be no longer than 5 days including travel time.

5.1.1 Project Initiation Meeting with SPAWARSYSCEN Pacific

• Project kickoff

• Define roles and responsibilities

• Identify project objectives, priorities and deliverables

• Identify technical support window and any anticipated implementation support

• Identify any project design flaws and deficiencies

5.1.2 Equipment Configuration and Testing

• Contractor will install software and configure the CUCM and CUC servers and virtual machines at SPAWARSYSCEN Pacific, Pearl City, Hawaii.

• The contractor will provide technical support to assist SPAWARSYSCEN Pacific personnel to:

o Determine applicability of items in DISA’s MUDG for Cisco and Windows servers, and network equipment, to meet DISA’s STIG and SRG requirements for information assurance accreditation.

o Apply selected MUDG settings to Cisco and Windows servers, and network equipment, to meet STIG requirements.

o Configure routers and switches for network implementation, and gateway modules to support ISDN T1 PRI and ISDN30 PRI interfaces.

o Perform pre-installation test and checkout to ensure system is working and ready for shipment.

• The contractor shall provide a written Software Documentation report (CDRL Item A001) to the Government within five (5) working days of completing the software installation and configuration.

o Deliverables: Software Documentation, (CDRL Item A001)

5.1.3 Information Assurance Testing

SPAWARSYSCEN Pacific personnel will conduct Information Assurance tests to ensure RMF requirements compliance upon completion of paragraph 5.1.2.

The contractor will assist the ECO and SPAWARSYSCEN Pacific personnel with system Certification and Accreditation (C&A) to meet DISA requirements for Authority to Operate (ATO) and Authority to Connect (ATC) to the DSN.

The contractor shall need access to the Government site (posses CAC ID for base access to BOTH Hawaii and Singapore installtions) to test/scan the equipment to meet Information Assurance requirements.

• Based on test results, the contractor shall assist to resolve or correct all critical issues for Category I findings and mitigate or correct Category II weaknesses.

• The contractor shall provide written Vulnerability Scan Compliance Report (CDRL Item A002) to the Government within five (5) working days of final test indicating no critical issues for Category I findings and mitigated solutions for Category II findings.

o Deliverables: Vulnerability Scan Compliance Report (CDRL Item A002), and

Contractor’s Progress and Status Report (CDRL Item A003).

5.2 PHASE 2 – SINGAPORE ONSITE INSTALLATION SUPPORT

Desired Service Dates PHASE 2– Onsite Installation Support:

Two Consecutive Weeks Between 3 December 2018 – 31 January 2019

5.2.1 Onsite Integration - RSS Singapura, Changi Naval Base, Singapore

• Perform acceptance testing of installed system to ensure system is working and ready for operation.

• Integrate ISDN T1 PRI trunks from the DISA Point of Presence (PoP) and test central office function and services including commercial local, long distance, and international calling; and DSN global calling.

• Integrate SingTel ISDN30 trunk and test central office function and services including commercial local calls to Singapore telephone numbers and base emergency services.

• Integrate Cisco VTC system with Cisco CUCM and test ability to make and receive ISDN VTC calls through Cisco CUCM.

• Perform CUCM and CUC services testing including call routing, voice mail, directory services and phone features (call forwarding, call transfer, conferencing, etc.).

5.2.2 Testing and Verification

• The contractor shall be present during the System Operation and Verification Test (SOVT) conducted by the Government to ensure all tests are conducted successfully. If the test is not successful, then the contractor shall provide an explanation as to why the test was not successful and provide any necessary remediation. Written documentation of the test results shall be provided within three (3) days after SOVT completion (CDRL Item A004).

• The contractor shall transfer system knowledge to SPAWAR personnel and the ECO administrator for up to two (2) days following the installation and SOVT completion.

• Deliverables: Acceptance Test Report (CDRL Item A004).

5.3 PHASE 3 – CUSTOMER SUPPORT

Desired Service Dates PHASE 3 – Customer Support:

Thirty (30) Consecutive days. Start date is the day after installation is completed. End date is 30 days after installation is completed.

5.3.1 Telephone Support

The contractor shall provide technical telephone support as needed for up to 30 days after installation is completed.

6.0 TRAVEL

6.1 SPAWARSYSCEN PACIFIC, PEARL CITY, HAWAII

In support of PHASE 1, estimated travel for one contractor if contractor does not reside in Hawaii. Total travel days to Hawaii should be no longer than 5 days including travel time.

6.2 RSS SINGAPURA, CHANGI NAVAL BASE, SINGAPORE

Travel to Singapore will be for two consecutive weeks between 3 December 2018 to 31 January 2019.

• Estimated travel for one contractor. The contractor shall provide the following services in support of SPAWARSYSCEN Pacific personnel during the onsite installation. Total travel days to Singapore will be no longer than 2 weeks including travel time.

• SPAWARSYSCEN Pacific Government representative will provide contractor no shorter than one month advance notice of travel.

Contractor personnel are reminded of their obligation to safeguard the vital relationship our Nation has with Foreign Countries. This includes personal conduct while performing under the contract and on one’s personal time because, at all times, you are viewed by our partners as a representative of the United States, our Navy, and SPAWAR. Therefore, professional, courteous, and culturally aware conduct is necessary at all times. Inappropriate conduct, and especially intoxication and criminal behaviors, will not be tolerated. An all too common nexus for personnel misconduct while on travel is irresponsible consumption of alcohol.

Intoxication increases your vulnerability to crime, injury, arrest, terrorism and espionage.

While traveling on official business, representing and performing in support of SPAWAR’s mission, all personnel, including military, civilian and contractors, are expected to act in a professional and responsible manner. In order to promote effective relationships with business partners and allied nations, it is incumbent on contractor personnel to follow local laws and employ courteous and culturally aware behavior. Inappropriate conduct may jeopardize important relationships for the United States Navy, SPAWAR, SSC Pacific and SSC Atlantic, and will not be tolerated.

In all cases, Contractors are reminded of their responsibilities in Contractor Code of Business Ethics and Conduct:

• Have a written code of business ethics and conduct;

• Make a copy of the code available to each employee;

• Exercise due diligence to prevent and detect criminal conduct;

• Promote an organizational culture that encourages ethical conduct and a commitment to compliance with the law.

Contractors are reminded make timely disclose, in writing, to the agency Office of the Inspector General (OIG), with a copy to the Contracting Officer, whenever, in connection with the award, performance, or closeout of this contract or any subcontract thereunder, the Contractor has credible evidence that a principal, employee, agent, or subcontractor of the Contractor has committed—

• A violation of Federal criminal law involving fraud, conflict of interest, bribery, or gratuity violations found in Title 18 of the United States Code; or

• A violation of the civil False Claims Act (31 U.S.C. 3729-3733).

7.0 GOVERNMENT FURNISHED INFORMATION/GOVERNMENT FURNISHED

PROPERTY

7.1 Government Furnished Information (GFI) is Government owned intellectual property provided to contractors for performance on a task order. For the purposes of this PWS, GFI includes manuals, technical specifications, maps, building designs, schedules, drawings, test data, etc. Depending on information contained in a document, the contractor shall comply with additional controls (e.g., completion of a Non-Disclosure Agreements, etc.) for access and distribution.

Government furnished technical information will be provided as required for performance of the contract. The Government will provide any applicable document not available online.

7.2 As defined in FAR Part 45, Government property is property owned or leased by the Government which includes Government-furnished (GFP) and Contractor-acquired property (CAP). Government property is material, equipment, special tooling, special test equipment, and real property.

The Government will not furnish equipment to the contractor to complete the implementation. All equipment needed to setup, configure and test the system will be provided by the contractor.

8.0 SECURITY

This section identifies the security clearance required to perform the scope of work.

8.1 SECURITY CLASSIFICATION

The work performed under this effort is anticipated to be unclassified.

Prior to any labor hours performed on subject contract, the contractor shall ensure their personnel (including administrative and subcontractor personnel) have obtained and can maintain favorable background investigations at the appropriate level(s) for access level required, and if applicable, are certified/ credentialed for the CSWF. Investigations are not necessarily required for personnel performing unclassified work who do not require access to Government installations/facilities and/or Government IT systems/IT resources.

Traveling vendor MUST possess necessary badge and CAC ID for base access to BOTH facilities in Hawaii AND Singapore.

9.0 PLACE(S) OF PERFORMANCE

Travel in and around the primary place of performance may be required throughout the period of performance. All pre-implementation testing and configuration will take place at SPAWARSYSCEN Pacific located at 2293 Victor Wharf Access Road, Pearl City, Hawaii.

Additional travel within OCONUS will be required to support the requirements of this PWS.

Implementation of the equipment and post-implementation testing and verification will take place in the ECO, RSS Singapura – Changi Naval Base, Singapore.

9.1 GOVERNMENT FACILITIES

Contractor personnel will perform pre-installation configuration and testing at Government facilities located at SPAWARSYSCEN Pacific, 2293 Victor Wharf Access Rd, BLDG 992, Pearl City, Hawaii. Additional travel within OCONUS will be required to support the requirements of this PWS. Implementation of the equipment and post-implementation testing and verification will take place in the ECO.

10.0 GOVERNMENT FURNISHED EQUIPMENT

Not Applicable

11.0 PERFORMANCE REQUIREMENT SUMMARY

The contractor’s performance shall meet all of the requirements in Section 3 of this PWS in accordance with applicable guidance, directives, and standards. The contractor shall deliver all task order data items in accordance with the authorities, content, format, media, marking, applications, quantities, frequency and submission date, delivery method, addressee, and DD250 requirements specified in the CDRL for each data item.

Government will evaluate (1) the quality of services and deliverables in terms of the contractor’s compliance with the performance standard, (2) the contractor’s timeliness with respect to the task order milestones and delivery schedules, and (3) the contractor’s business relations in terms of timeliness, completeness, quality of problem identification and corrective action, and reasonable and cooperative behavior.

The table below identifies the acceptable quality level for data items per associated paragraph.

Performance Standard Acceptable Quality Level (AQL) Methods of Calculation Paragraph 5.1.2

Perform pre-installation test and checkout to ensure system is working and ready for shipment.

All equipment must pass 100% of all tests. All discrepancies shall be resolved in a timely manner acceptable by the Government

POC.

Equipment testing.

Paragraph 5.1.3

Based on test results, the contractor shall assist to resolve or correct all critical issues for Category I findings and mitigate or correct Category II weaknesses.

No critical issues for Category I findings and 100% mitigation of Category II findings

Equipment scanning and testing.

Paragraph 5.2.1

Perform acceptance testing of installed system to ensure system is working and ready for operation.

All equipment must pass 100% of all tests. All discrepancies shall be resolved in a timely manner acceptable by the Government

POC.

Equipment testing.

Paragraph 5.2.2

If the test is not successful, then the contractor shall provide an explanation as to why the test was not successful and provide any necessary remediation.

The contractor will assist in resolving 95% of all system issues resulting from configuration performed by the contractor.

Equipment testing, visual inspection, and SOVT verification

12.0 ACCEPTANCE OF THE PWS/SIGNATURE BLOCK