N6264517R0044.docx

N6264517R0044

Section SF 1449 - CONTINUATION SHEET

NDSL Great Lakes

FFP

Navy Drug Screening Laboratory Great Lakes Combined Agilent Maintenance Services See Attachment 1 FOB: Destination

MILSTRIP: N6854617RCSP012

PURCHASE REQUEST NUMBER: N6854617RCSP012

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NDSL Jacksonville

Navy Drug Screening Laboratory Jacksonville Combined Agilent Maintenance Services See Attachment 1 FOB: Destination

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AFTDTL Fort Meade

Army Forensic Toxicology Drug Testing Laboratory Fort Meade Combined Agilent Maintenance Services See Attachment 1 FOB: Destination

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AFTDTL Tripler Army Medical Center

Army Forensic Toxicology Drug Testing Laboratory Tripler Army Medical Center Combined Agilent Maintenance Services See Attachment 1 FOB: Destination

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HQ AFDTL Lackland Air Force Base

Headquarters Air Force Drug Testing Laboratory Lackland Air Force Base Combined Agilent Maintenance Services See Attachment 1 FOB: Destination

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AFMES

Armed Forces Medical Examiner System Dover Air Force Base Combined Agilent Maintenance Services See Attachment 1 FOB: Destination

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FFP

Navy Drug Screening Laboratory Great Lakes Combined Agilent Maintenance Services See Attachment 1 FOB: Destination

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FFP

Navy Drug Screening Laboratory Jacksonville

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FFP

Army Forensic Toxicology Drug Testing Laboratory Fort Meade

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FFP

Army Forensic Toxicology Drug Testing Laboratory Tripler Army Medical Center

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FFP

Headquarters Air Force Drug Testing Laboratory Lackland Air Force Base

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FFP

Armed Forces Medical Examiner System Dover Air Force Base

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FFP

Navy Drug Screening Laboratory Great Lakes

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FFP

Navy Drug Screening Laboratory Jacksonville

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FFP

Army Forensic Toxicology Drug Testing Laboratory Fort Meade

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FFP

Army Forensic Toxicology Drug Testing Laboratory Tripler Army Medical Center

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FFP

Headquarters Air Force Drug Testing Laboratory Lackland Air Force Base

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FFP

Armed Forces Medical Examiner System Dover Air Force Base

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FFP

Navy Drug Screening Laboratory Great Lakes

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FFP

Navy Drug Screening Laboratory Jacksonville

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FFP

Army Forensic Toxicology Drug Testing Laboratory Fort Meade

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FFP

Army Forensic Toxicology Drug Testing Laboratory Tripler Army Medical Center

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FFP

Headquarters Air Force Drug Testing Laboratory Lackland Air Force Base

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FFP

Armed Forces Medical Examiner System Dover Air Force Base

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FFP

Navy Drug Screening Laboratory Great Lakes

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FFP

Navy Drug Screening Laboratory Jacksonville

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FFP

Army Forensic Toxicology Drug Testing Laboratory Fort Meade

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FFP

Army Forensic Toxicology Drug Testing Laboratory Tripler Army Medical Center

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FFP

Headquarters Air Force Drug Testing Laboratory Lackland Air Force Base

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FFP

Armed Forces Medical Examiner System Dover Air Force Base

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PERFORMANCE WORK STATEMENT

Agilent Laboratory Equipment Maintenance Department of Defense Drug Demand Reduction Program

1. GENERAL. The Department of Defense (DoD) Drug Demand Reduction Program (DDRP) has a requirement for a consolidated non-personal maintenance services contract for designated laboratory equipment (Agilent Gas Chromatography-Mass Spectrometry (GC/MS) Systems, Liquid Chromatography-Mass Spectrometry (LC/MS) Systems, LC Tandem Mass Spectrometry (LC/MS/MS) Systems and RapidFire Systems) and other Agilent systems at the following six (6) DoD sites:

· Navy Drug Screening Laboratory, Great Lakes, IL;

· Navy Drug Screening Laboratory, Jacksonville, FL;

· Army Forensic Toxicology Drug Testing Laboratory, Fort Meade, MD;

· Army Forensic Toxicology Drug Testing Laboratory, Tripler Army Medical Center, HI;

· Headquarters Air Force Drug Testing Laboratory, Lackland Air Force Base, TX; and

· Armed Forces Medical Examiner System, Dover Air Force Base, DE.

2. SCOPE. The Contractor shall provide for all-inclusive parts, labor, materials, travel, personnel, supervision, and shipping costs necessary to perform all maintenance actions covered under this contract unless otherwise specified for all equipment identified.

2.1. The Contractor shall provide and install all materials, parts, and services for preventive and corrective maintenance, telephone support, hardware upgrades, software updates (i.e., patches) and upgrades (i.e., new versions) for all equipment listed. The Contractor shall maintain the equipment within the original equipment manufacturer (OEM) specifications, in like new or better condition.

2.2. Under no circumstances shall the Contractor assume a verbal or written inquiry as authorization to provide services not specifically covered by the terms of the contract.

2.3. The Firm Fixed Price (FFP) Maintenance includes regularly scheduled preventive maintenance, inspections, calibrations, and corrective/repair maintenance tasks. The aggregate number of equipment covered under the contract shall fluctuate throughout the term of the contract. This fluctuation may result from the removal of aged, non-repairable, past service life, or past useful life equipment from the service contract, and the addition of new, warranty free equipment or equipment currently on inventory. Modifications to the equipment list will be submitted to the contract on an as-needed basis. The Contractor must provide a quarterly price breakdown for each piece of equipment under contract (see Attachment 1 - Equipment & Pricing Spreadsheet). Established price per line item shall not fluctuate throughout the duration of the contract.

2.4. Certification of compliance with ISO 9001 or ISO 13485 standards is required and shall be maintained during the entire contract.

3. SERVICE VENDOR PERSONNEL QUALIFICATION.

3.1. Personnel assigned to or utilized by the contractor in the performance of this contract shall be fully capable of performing in an efficient, reliable, and professional manner.

3.2. Contractor personnel must be fluent and easily understandable in English.

3.3. All work shall be performed by service personnel with OEM service training on the products for which they will perform service.

3.4. Service personnel shall have at least one year of experience working on the class of equipment on which they will perform service. Occasional experience with a limited set of equipment does not meet the requirements of this contract.

3.5. The Contractor shall ensure their personnel have appropriate hazardous materials training.

4. DEFINITIONS. As used throughout this performance work statement, the following terms shall have the meaning set forth below:

4.1. Calibration. This activity should be the procedures for mechanical and electronic adjustments of the device to ensure consistent, standardized performance or output as per the original equipment manufacturer recommendations.

4.2. Contracting Officer (KO). A warranted representative of the federal government who has the express authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The KO is the only person authorized to approve changes to any terms, conditions, or requirements of the contract.

4.3. Contracting Officer’s Representative (COR)/Alternate COR (ACOR). A Government employee appointed by the KO and responsible for the inspection, evaluation, and acceptance of products and services provided in accordance with the terms and conditions of the contract.

4.4. Corrective Maintenance. Repair, adjustment, calibration, software manipulation, or other action taken to return a piece of equipment to original manufacturer specifications following a failure, damage, or other incident that causes the product to no longer perform within the original specifications.

4.5. Downtime. That time, during the laboratories’ normal business hours (NBH), when the equipment is not fully operational or available for production use without limitations on sample throughput, restrictions to the quality of the results, or safety hazards to the staff or visitors due to instrument malfunction, ongoing preventive and/or corrective maintenance, or safety concerns.

4.6. Normal Business Hours (NBH). 0800-1700, Monday through Friday, (excluding federal holidays) during which the laboratory is typically open, conducting business and a service technician would have access to the equipment.

4.7. Preventive Maintenance. Those periodic and “as required” services necessary to maintain equipment in an operating condition which minimizes corrective maintenance, including but not limited to calibration, adjustment, lubrication, updating and upgrading software for security, safety, compliance, and compatibility issues, as well as that testing required to maintain a safe environment of care which includes electrical safety testing, output testing, replacement of batteries and other shelf life components on a scheduled basis (which becomes corrective maintenance if the component fails due to lack of preventive maintenance).

4.8. Quality Assurance (QA). Actions, including inspections performed by the Government, to determine whether products and services conform to contract requirements.

4.9. Quality Assurance Evaluator (QAE). A Government employee responsible for performing quality assurance functions for a contracted service.

4.10. Quality Control (QC). Actions, including inspections and preparation of inspection records, performed by the Contractor to ensure that products and services conform to contract requirements.

4.11. Update. Modification to current software which provides new features or improves performance or security. Updates are often software patches.

4.12. Upgrade. Replacement of hardware, software, or firmware with a newer or better version, in order to bring the system up to date or to improve its characteristics, provide new capabilities, improve performance, or bring systems into compliance with requirements. Upgrades are often new software versions and hardware components.

4.13. Uptime. That time, during the laboratory’s NBH, when equipment is fully operational and available for production use without limitations on sample throughput, restrictions to the quality of the results, or safety hazards to the staff or visitors.

5. PERFORMANCE REQUIREMENTS:

The Contractor shall provide equipment maintenance services to include all periodic planned preventive maintenance and unscheduled corrective maintenance, to include repairs necessitated by operator error. The Contractor shall also provide technical assistance to operators of the equipment as needed.

5.1. Preventive Maintenance (PM).

5.1.1. The Contractor shall perform scheduled PM on each system in accordance with OEM specifications/standards at least two (2) times per year and approximately every six (6) months. The laboratory may specify the hours/days during which PM shall take place to minimize the impact on laboratory operations. Preventive maintenance visits shall be scheduled at least two weeks in advance.

5.1.2. PM shall consist of, but is not limited to, examination, analysis, evaluation, adjustment, calibration, parts replacement, cleaning, lubrication, and correction of all malfunctions to maintain systems in like-new or better condition.

5.1.3. Prior to PM completion, the Contractor shall run QC checks, instrument tunes, and QC samples to demonstrate system functionality.

5.1.4. Corrective Maintenance service calls shall not substitute for scheduled PM unless the service call is within the approved PM timeframe and all PM procedures are followed.

5.2. Equipment in Use. If, for reasons beyond the Contractor’s control, equipment is not made available for maintenance, the Contractor shall immediately notify the COR or ACOR.

5.3. Equipment Unable to Locate (UTL). If the Contractor is unable to locate an item within the maintenance window specified, the Contractor shall immediately notify the COR or ACOR. The COR or ACOR will determine the availability of the equipment. Equipment determined to be missing, lost, or stolen shall be exempt from maintenance.

5.4. PM Sticker. The Contractor shall affix a PM sticker to each piece of equipment upon PM completion which includes the name of the technician and the date of the PM.

5.5. Corrective Maintenance. The Contractor shall provide for any corrective maintenance services necessary to maintain equipment within OEM specifications and in accordance with any applicable Food and Drug Administration (FDA) requirements. Corrective maintenance shall include repair to equipment that results from unintentional damage, whether by the Government or contractor, for example: Component part failures, environmental issues, normal wear and tear, etc. Specifically excluded from coverage are environmental hazards such as fires, floods, acts of nature (earthquakes, hurricanes, and tornados), unregulated power, gas/atmosphere contamination, and physical damage that are not in the normal course of instrument operation.

5.6. Hours of Work. Work required in the performance of this contract shall be performed during the NBH at each laboratory. Performance includes: Telephonic and electronic technical support and customer service, on-site technical support, and preventive and corrective maintenance services.

5.7. Telephonic Support. The Contractor shall provide each laboratory access to a telephonic technical support line that is available during the NBH at each laboratory. The telephone support staff shall be familiar with and capable of assisting laboratory personnel in the operation of the equipment listed and applicable software, firmware, and hardware.

5.8. Response Time. The contractor shall respond telephonically or electronically to all telephonic or electronic service calls within two (2) normal business hours of notification of a problem. The contractor shall provide on-site service within 24 hours of initial notification from the laboratory. The contractor shall complete all corrective measures within 48 hours of initial notification from the laboratory or suitable loaner or replacement equipment shall be provided, as required by the laboratory.

5.9. Uptime. The Contractor shall maintain the equipment in good operating condition (no major cosmetic defects, no safety hazards, operating to OEM specifications, operating to good forensic laboratory practice) for at least 90% of NBH at each laboratory each month.

5.10. Parts. The Contractor shall supply OEM approved parts for all repairs necessary to restore equipment to OEM specifications. All replacement parts shall be guaranteed to be equal or better in all respects (performance, durability, quality, compatibility) to new parts specified for use by the OEM.

5.10.1. Technicians shall have access to an inventory of parts such that they can affect repairs on the first visit at least 75% of the time.

5.10.2. The Contractor shall provide all tools, equipment, parts, and supplies required to perform maintenance and repairs. The Contractor shall provide all diagnostic and operating software required to test, troubleshoot, and repair systems. The Contractor shall provide expendable consumables which may include batteries, light bulbs, fuses etc. Replacement parts shall be furnished within the time specified.

5.11. Recalls and Updates. The Contractor shall provide and install mandatory updates within three (3) business days upon OEM or FDA recall or alert notification. The Contractor shall provide documentation to the COR of such installation and mandatory updates.

5.12. Modification. Equipment covered by this contract shall not be modified from OEM specifications. Equipment improvements/modifications shall be made only upon written approval and direction from the COR.

5.13. Software. The Government does not guarantee that government-owned software licenses allow for use of the software by third parties. The Contractor is responsible for ensuring that all appropriate software licenses are intact for operation, and the Government shall not be held liable in the event that the appropriate software licenses were not obtained.

5.13.1. Software and firmware maintenance is included in the scope of the contract, including patches, updates, and upgrades.

5.13.2. All updates and upgrades shall be compatible with existing systems, shall comply with all information assurance (IA) security requirements, shall not jeopardize authorities to operate (ATOs) on the networks, and shall be installed only after approval is obtained from the COR, ACOR, or laboratory representative or designee.

5.13.3. The Contractor shall provide all manuals, training, and onsite support, as needed, to accomplish the updates.

5.14. Technical Documentation. The Contractor shall obtain, have on file, and make available to its field service personnel all operational and technical documentation. This documentation shall include OEM software needed and test equipment and certifications required in diagnosing, repairing, and calibrating equipment.

5.15. Check-In/Out. Upon arrival on-site, Contractor personnel shall check-in with the laboratory receptionist or designated personnel prior to accessing laboratory spaces and initiating service. Contractors may be required to be escorted by laboratory personnel while servicing equipment. Contractor personnel shall wear a laboratory visitor’s badge and have a contractor furnished identification badge that includes, at a minimum, the employee’s name, title, and company. Contractors shall check-out with the laboratory receptionist or designated personnel upon completion of service.

5.16. Service Event Documentation. Upon completion of each preventive and corrective maintenance visit, the field service representative must provide a copy of the Service Report (SR) to the designated laboratory representative, within 2 business days. The Contractor shall submit a copy of all SRs for the month to the COR or ACOR, by the 10th day of the following month. Each service report must legibly and thoroughly document the following information:

· Contract Number

· Name of Field Service Representative performing service

· Arrival date/time, Departure date/ time

· Problem reported by user

· Identification of Equipment

· Problem identified

· Service performed and parts used

· Problem resolution or pending action

5.17. Test Equipment. Records of test equipment calibrations shall be traceable to the National Institutes of Standards and Technology. Upon request by COR or ACOR, the Contractor and/or service vendors shall provide the Government a copy of the current calibration certification of all test equipment used.

5.18. Removal of Equipment. No equipment shall be removed from the laboratory without the approval of the laboratory representative or designee. Property passes for equipment removal must be obtained by the Contractor via the laboratory representative. Any failure to obtain such passes, which results in detainment or prosecution of service vendor personnel, are the sole responsibility of the service vendor personnel. No additional charge shall be allowed for work performed off-site, or any additional time required. The Contractor shall provide a detailed description of removed items in writing on the Contractor’s company letterhead. For associated items / accessories, Contractor to provide a detailed written description and quantities of items to be removed. Description to include, as a minimum, manufacturer’s serial numbers of all equipment / items removed. In the event that items / sub-assemblies / accessories are repaired via “Repair by Replacement”, a detailed description of replaced items is to be included upon return of repaired components. No additional charge shall be allowed for work performed off-site, or any additional time required. The Contractor shall provide insurance coverage for damage to or loss of laboratory equipment while in Contractor or service vendor’s custody. In regards to patient information confidentiality and privacy, all Contractors and or service vendors shall comply with all applicable HIPAA requirements.

5.19. Deleting/adding equipment under contract. The Government may add or delete equipment from this contract.

5.19.1. The Contractor shall verify and update the equipment inventory at each laboratory twice per year and submit to the government for verification.

5.19.2. Modifications to the equipment list will be submitted on an as-needed basis.

5.20. Contract Modifications. Only the KO has the authority to make changes to the contract or obligate the government, and then only in writing. No modification or instruction from any party shall be construed to authorize the Contractor to take any action for which they expect compensation without written authorization from the KO.

5.21. Confidentiality. Contractors and/or service vendors will comply with all applicable Privacy Act requirements, in regards to any personally identifiable information (PII) and protected health information (PHI). Information regarding Privacy Act, PII, and PHI is available to contract personnel for review at the laboratories.

5.22. Safety Requirements. The Contractor shall take safety precautions as the laboratory representative may determine to be reasonably necessary to protect the lives and health of occupants of buildings in which work is being performed. The laboratory representative shall notify the Contractor of any non-compliance with the foregoing conditions and the action(s) to be taken. Contractor shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. If Contractor refuses to comply promptly, the COR or ACOR may stop all or any part of the work for safety reasons. Under such circumstances, the KO can hold the service vendor in contract default. Nothing in this section shall be construed so as to limit the Contractor or sub-contractors responsibilities to comply with any existing law, nor to switch jurisdictions.

5.24. Compliance with Applicable Laws. The Contractor shall be knowledgeable of and comply with all applicable Federal, State, and local laws, regulations, and requirements regarding the conduct of the Contractor’s business.

5.25. Physical Security. The Contractor shall safeguard all Government property provided for Contractor use. The Contractor shall receipt and account for any Government-furnished equipment.

5.26. Work Performed by Others. When work performed by the Government or other Contractors is expected to affect the Contractor’s performance of work, the Government shall coordinate with the Contractor and provide necessary information (plans, specifications, etc.) for such work to the Contractor such that the Contractor may make scheduling allowances. The COR or ACOR shall resolve any schedule conflicts between the Contractor and work performed by the Government or other Contractors. Such actions shall not result in additional cost to the government under this contract.

5.27. Government Right of Refusal. The Government reserves the right to reject any of the third party service vendor’s personnel and refuse them permission to enter the premises or work on laboratory equipment. This right may be exercised at any time.

5.28. Government Right to Change Standard Operating Procedures. The Government reserves the right to establish and/or change Standard Operating Procedures which shall be binding on the Contractor, i.e., work order procedures, emergency and fire procedures, security procedures, and power outages.

5.29. Meetings. The Government reserves the right to schedule meetings to discuss or resolve issues/problems as it deems to be critical, at no additional cost to the Government.

5.30. Phase Out of Service. Upon expiration or termination of this contract, the Contractor, at the Contractor’s expense, shall provide certifications from the OEMs for all equipment covered that the OEM would assume a full service contract for the products at the rates/discounts normally provided to government customers. If repairs or corrections to the equipment have to be made to obtain such certifications, the Contractor shall arrange to have those repairs or corrections made at the Contractor’s expense.

5.31. Certification of Maintainability. At such time as the services of the Contractor are terminated, expire contractually, or are otherwise not extended, the Contractor shall within five (5) business days issue a Certificate of Maintainability for all equipment covered under this contract.

5.31.1. The Certificate shall state that preventive maintenance, in accordance with the specifications of the OEM, has been performed and that the equipment is performing in accordance with the OEM’s specifications such that the OEM (or the OEM’s successor in interest) commits that it would assume maintenance of the equipment without any one-time charges (including but not limited to repair and inspection charges) if such maintenance were assumed effective the day after the contractor’s performance ceases. The contractor is responsible for bearing all costs associated with obtaining such certifications.

5.31.2. Should the contractor fail to issue the Certificate of Maintainability, or should any of the equipment covered under this contract fail to perform in accordance with the certification, the contractor shall be liable for any costs incurred by the Government in bringing the equipment up to maintainable levels.

5.32. Standards of Conduct. The Contractor shall maintain and enforce standards of conduct for contract employees. The Contractor shall take appropriate corrective action in cases of violation of standards of conduct. A report of corrective action taken shall be provided to the COR for concurrence.

5.32.1. The Contractor shall not employ persons convicted of violations of criminal statutes, felonies, or misdemeanors involving crimes against persons or moral turpitude. At the Contractor’s expense, a background check of prospective employees shall be conducted to ensure compliance with this paragraph.

5.32.2. The Contractor shall not employ any alien in the performance of the contract in violation of the Immigration Laws of the United States.

5.32.3. Employees charged or indicted for a felony involving crimes against persons or moral turpitude, or drug related misdemeanors should be removed until the legal process is complete. If the legal proceeding results in a finding of not guilty on the merits of the case, the employee may be allowed to return to work. The COR shall be notified. In all other cases, the employee may be allowed to return only with prior Government approval.

5.32.4. Unless otherwise specified, all financial, statistical, personnel and/or technical data which is available to the Contractor during the performance of this contract are considered confidential business information and shall not be used for purposes other than performance of work under this contract nor be released by the Contractor without prior written consent of the COR. Any presentation of any statistical or analytical materials, or any reports based on information obtained from the studies covered by this contract, will be subject to review and approval by the COR before publication or dissemination.

6. CONTRACTOR-FURNISHED ITEMS AND SERVICES:

6.1. Contractor shall furnish all supplies, materials, repair or replacement parts, tools, equipment, and labor necessary to efficiently and satisfactorily perform the requirements of this contract.

6.2. The Contractor shall protect all facilities from damage caused by the Contractor and shall repair, at no additional cost to the Government, all damages caused by the Contractor’s activities. During performance of services, Contractor shall keep laboratory site safe, neat, clean, and orderly. Contractor shall be responsible for appropriate behavior and dress at all times.

6.3. The Contractor supplies and equipment shall comply with Federal, State, municipal, and industry or OEM specifications.

7. SECURITY MEASURES:

7.1. Contractor Requirements for Background Checks: It is the Contractor’s responsibility to ensure its employees undergo proper criminal history background checks. Contractor employees who have previously received a background check must provide proof of the check or obtain a new one.

QASP

Quality Assurance Surveillance Plan

Submit service reports for preventive maintenance services.

Contractor must complete preventive maintenance per OEM specifications for all equipment covered under this contract.

Systems must be fully operational; system defects must be identified for timely repair; OEM preventive maintenance, inspection, and calibration standards must be observed.

A complete and accurate service report must be submitted to the laboratory representative.

A complete and accurate service report must be submitted to the COR or ACOR.

Contractor must complete 100% of preventive maintenance as defined by OEM specifications/ standards of all equipment covered under this contract.

Accurate service reports are delivered to the laboratory representative within 2 business days of PM completion 100% of the time.

Accurate service reports are delivered to the COR by the 10th day of the month following PM completion 100% of the time.

Zero outdated preventive maintenance findings during Quality Assurance Inspections.

Continuous review of service reports by COR.

Communication between COR and laboratory representatives via phone, email, and in person during site visits.

When performance is below standard for the current month, Contractor must remedy the deficiency and meet or exceed the performance standard within the prescribed timeframe at no additional cost to the government.

Remedy must be completed within 5 business days of notification by the COR or ACOR.

If performance is below the performance standard, the Government may require a meeting with the contractor at no additional cost to the Government and may require the contractor to submit a corrective action plan at no additional cost to the Government to ensure their future performance meets or exceeds the performance standard.

Contractor performance will be documented in CPARS.

Systems must be fully operational; repairs must be in accordance with OEM specifications; new OEM recommended parts shall be used to repair equipment, refurbished parts shall not be authorized for use in effecting repairs.

A complete and accurate service report must be submitted to the laboratory representative.

A complete and accurate service report must be submitted to the COR or ACOR.

Contractor shall ensure a 90% or better monthly Uptime for all equipment covered under this contract.

Downtime for any system or instrument shall not exceed 10% of NBH at each laboratory per month.

Contractor must complete equipment recall upgrades and corrective measures upon OEM, FDA, or COR or ACOR notification.

Contractor shall use 100% new parts to restore equipment in accordance with OEM specifications.

Contractor must provide accurate and complete service reports to the laboratory representative within 2 business days of service completion 100% of the time.

Contractor must provide accurate and complete service reports to the COR or ACOR by the 10th day of the month following the performance of service 100% of the time.

Continuous review of service reports by COR.

Communication between COR and laboratory representatives via phone, email, and in person during site visits.

When performance is below standard for the current month, Contractor must remedy the deficiency by re-performing the service at no additional cost to the government.

Remedy must be completed within 5 business days of notification by the COR or ACOR.

If performance is below the performance standard, the Government may require a meeting with the contractor at no additional cost to the Government and may require the contractor to submit a corrective action plan at no additional cost to the Government to ensure their future performance meets or exceeds the performance standard.

Provide access to a technical support customer service center.

Respond to technical service support and corrective maintenance inquiries through Internet-based on-line or phone technical service support center, or on-site routine/ repair service visit during the NBH at each laboratory.

The Contractor Field Service Technician shall confirm the requested service call to the laboratory representative within 2 business hours of service request notification to the Contractor’s Internet-based on-line or phone technical service support center.

If the equipment cannot be restored via phone technical support services, the technician shall arrive on-site within 24 hours to assess and/or complete service requested.

The contractor shall complete all corrective measures within 48 hours of initial notification from the laboratory or suitable loaner or replacement equipment shall be provided.

Contractor shall be compliant 95% or better for 2 hour telephone responses.

Contractor shall prioritize corrective maintenance requests and be compliant 95% of the time for 24 hour on-site response time.

Contractor shall complete repair service within 72 hours of laboratory notification 85% of the time COR review of service reports.

Communication between COR and laboratory representatives via phone, email, and in person during site visits.

When performance is below standard for the current month, Contractor must remedy the deficiency by re-performing the service at no additional cost to the government.

Remedy must be completed within 5 business days of notification by the COR or ACOR.

If performance is below the performance standard, the Government may require a meeting with the contractor at no additional cost to the Government and may require the contractor to submit a corrective action plan at no additional cost to the Government to ensure their future performance meets or exceeds the performance standard.

SPECIAL CONTRACT REQUIREMENTS

PERFORMANCE BY FOREIGN NATIONALS OR FOREIGN OWNERSHIP, CONTROL OR INFLUENCE (FOCI) ORGANIZATIONS

In accordance with 8 U.S.C.1324a, it is unlawful to hire for employment in the U.S. an individual without verifying that individual’s employment authorization. 8 CFR 274a.2 VERIFICATION OF EMPLOYMENT ELIGIBILITY identifies the official documents that establish employment eligibility.

Prior to performance of work by a foreign national as a result of this contract, the employer shall provide the Contracting Officer the name of the foreign national and identify the type of form(s) produced for verification of employment status.

Should the foreign national’s performance require access to DoD facilities, the employer shall coordinate with the sponsor providing access, in order to submit the following:

1. Individual’s Name

2. Date/place of birth

3. Citizenship

4. Date and Location of the Visit

5. Purpose of the Visit

6. Passport Number

7. Employer’s Verification of Work Authorization

This information shall be forwarded to the Contracting Officer at least thirty days prior to the visit taking place. Failure to provide this information within this time frame may prevent the individual(s) from entry into the DoD facilities.

The offeror shall disclose if the company (or individual) is a FOCI organization. A FOCI organization includes sole proprietorships, partnerships, and corporations, and the divisions and subsidiaries of the corporation where: (a) 51% or more of the controlling (voting) stock is foreign-owned; or (b) parent organization is incorporated or otherwise charted in a country foreign to the U.S.; and (c) the organization is not performing a state function (any organization performing a state function falls under IPO authority). A division or subsidiary of an organization having a location in the U.S. is still considered a FOCI organization if the parent corporation is a FOCI organization. A university, college, or not-for-profit organization that is chartered, incorporated, or otherwise called into being in a country foreign to the U.S. and not performing a state function is a FOCI organization. A FOCI person is a non-U.S. citizen. Resident aliens are considered FOCI persons for licensing and technology transfer purposes. Approval by the U.S. Trade Representative may be required prior to executing a contract with a FOCI organization or person.

AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER

(a) Except as specified in paragraph (b) below, no order, statement, or conduct of Government personnel who visit the contractor’s facilities or in any other manner communicates with contractor personnel during the performance of this contract shall constitute a change under the “Changes” clause of this contract.

(b) The contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this contract.

(c) The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, the said authority remains solely the Contracting Officer’s. In the event the contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase in charges incurred as a result thereof.

CONTRACTOR'S PROPOSAL

Performance of this contract by the contractor shall be conducted and performed in accordance with detailed obligations to which the contractor committed itself in Proposal dated “To Be Determined” in response to NMLC Solicitation Number N6264517R0044.

ENVIRONMENTAL AND ENERGY CONSERVATION OBJECTIVES

If performance of any work under this contract is required at a Government facility, the Contractor shall contact the appropriate office and code with cognizance over safety and environmental requirement prior to performance of ANY work under this contract. The office having overall governance concerning safety is as follows:

Safety Officer/Industrial Hygiene Officer Naval Station Great Lakes 2601E Paul Jones Street, Great Lakes, IL 60088

Safety Officer/Industrial Hygiene Officer Navy Drug Screening Laboratory Jacksonville Building H-2033 Adams Avenue Naval Air Station, Jacksonville, FL 32212-5000

CPT Robert Nadeau Safety Officer/Industrial Hygiene Officer Army Forensic Toxicology Drug Testing Laboratory 2490 Wilson Street Fort Meade, MD 20755

Safety Officer/Industrial Hygiene Officer Army Forensic Toxicology Drug Testing Laboratory 1 Jarrett White Road, Building 40 Tripler Army Medical Center, HI 96859-5000

Safety Officer/Industrial Hygiene Officer Headquarters Air Force Drug Testing Laboratory Wilford Hall Medical Center Building 3750, Ladd Street Lackland Air Force Base, TX 78236

Safety Officer/Industrial Hygiene Officer Armed Forces Medical Examiner System (AFMES) 115 Purple Heart Drive Dover Air Force Base, DE 19902

Contractors are responsible for following all safety and health related State and Federal statutes and corresponding State, Federal and/or Department of Defense regulations protecting the environment, contractor employees, and persons who live and work in and around contractor and/or federal facilities.

STANDARD LIABILITY INSURANCE

The following types of insurance are required in accordance with the clause entitled, FAR 52.228-5, Insurance--Work on a Government Installation and shall be maintained in the minimum amounts shown:

(a) Comprehensive General Liability: N/A per person and $500,000 per accident for bodily injury.

(b) Automobile Insurance: $200,000 per person and $500,000 per accident for bodily injury and $20,000 per accident for property damage.

(c) Property Damage Liability Insurance: Comprehensive policy coverage of at least $500,000.00 per occurrence. The Contractor shall be required to have property damage liability insurance to cover damage to any government property which results from actions on the part of the Contractor or his sub-contractors in accordance with FAR 28.306.

(d) Standard Workman’s Compensation and Employer’s Liability Insurance (or, where maritime employment is involved, Longshoremen’s and Harbor Worker’s Compensation Insurance) in the minimum amount of $100,000.

(e) Aircraft public and passenger liability: $N/A per person and $ N/A per occurrence for bodily injury, other than passenger liability; $ N/A per occurrence for property damage. Passenger bodily injury liability limits of $N/A per passenger, multiplied by the number of seats or number of passengers, whichever is greater.

STATION/BASE REGULATIONS

The contractor and its employees and subcontractors shall become familiar with and obey station/base regulations, including fire, traffic, and security regulations. Personnel working at the station/base shall keep within the limits of the work (and avenues of ingress and egress), and shall not enter restricted areas unless required to do so and are cleared for such entry. Any contractor’s equipment shall be marked for identification.

PRIVATELY-OWNED VEHICLE OPERATION

(a) Privately-Owned Vehicle (POV) Permits: Contractor personnel using POVs on DoD installations shall have proper operating licenses and permits for entry onto the installations. All vehicles, private or contractor-owned, shall comply with the vehicle operation regulations that govern installations. All vehicles are subject to search while on DoD installations. Only licensed contractor personnel shall operate vehicles on DoD installations. Vehicles shall be operated in accordance with local and state laws as well as installation specific traffic regulations.

(b) Privately-Owned Vehicle (POV) Parking: The contractor shall utilize on-station POV parking in authorized areas. The Government reserves the right to change parking arrangements at any time.

(c) Traffic Accident Report Requirements: The contractor shall report to Base Security, within one hour, any traffic accident involving contractor personnel that occurs on base, whether in the performance of this PWS or commuting in their POVs, IAW OPNAVINST 5102.1 series, OPNAVINST 5100.23 series, and other applicable local instructions. The contractor shall supply a copy of any on-base traffic accident report to the COR within five workdays after occurrence. The contractor shall also provide the COR a copy of any report of an off-base traffic accident that involves contractor personnel in the performance of this PWS within five workdays after occurrence.

(d) Fines, Fees, Point Assessment and Other Costs: The contractor shall pay all fines, fees, point assessment, and other costs associated with traffic violations, parking violations, or accidents that occur in the performance of work under this contract.

NOTICE TO CONTRACTOR OF CERTAIN DRUG DETECTION PROCEDURES

Pursuant to Department of Defense and Military Service policy applicable to both Government and contractor personnel, measures will be taken to prevent the introduction and utilization of illegal drugs and related paraphernalia into Government Work areas.

In furtherance of these drug control policies, unannounced periodic inspections of the following nature may be conducted by installation security authorities:

a. Routine inspections of contractor occupied work spaces.

b. Random inspections of vehicles on entry or exit from the installation, with drug detection dog teams as available, to eliminate them as a safe haven for storage of or trafficking in illegal drugs.

c. Random inspections of personal possessions on entry or exit from the installation.

When there is a probable cause to believe that a contractor employee working at a Government installation has been engaged in use, possession or trafficking of drugs, the installation authorities may detain the employee until the employee can be removed from the installation, or can be released to the local authorities having jurisdiction. When the Government discovers illegal drugs and related paraphernalia in the course of an inspection of a vehicle operated by a contractor employee, the vehicle may be detained until it can be turned over to local authorities having jurisdiction and the employee’s installation driving privileges may be suspended, revoked, or denied.

Trafficking in illegal drug and related paraphernalia by a contract employee while on a Government vessel or installation may lead to possible withdrawal or downgrading of security clearance, suspension or revocation of clinical privileges for employees working at an MTF, and/or referral for prosecution by appropriate law enforcement authorities.

The contractor is responsible for the conduct of employees performing work under this contract and is, therefore, responsible to assure that employees are notified of these provisions prior to assignment.

The removal of contractor personnel from a Government vessel or installation as a result of drug offenses shall not be a cause for excusable delay, nor shall such action be deemed a basis for an equitable adjustment to price, delivery or other provisions of this contract.

OCCUPATIONAL SAFETY AND HEALTH REQUIREMENTS

(a) If performance of any work under this contract is required at a Government facility, the contractor shall contact the appropriate office and code with cognizance over safety and environmental requirement prior to performance of any work under this contract.

(b) Contractors are responsible for following all safety and health related State and Federal statutes and corresponding State, Federal and/or Department of Defense regulations (e.g., NOSCINST 5100.5C, Occupational Safety and Health Manual) protecting the environment, contractor employees, and persons who live and work in and around contractor and/or federal facilities.

(c) Contractors shall monitor its employees and ensure that they are following safety regulations particular to the work areas. Contractors shall ensure that its employees:

(1) Wear appropriate safety equipment and clothing;

(2) Are familiar with all relevant emergency procedures should an accident occur; and

(3) Have access to a telephone and telephone numbers for the Government facility where the work is performed.

(d) This contract may require the contractor to handle hazardous materials, which material safety data sheets will be provided.

(e) Accidents: The contractor is solely responsible for compliance of all safety regulations of employees while working on Government facilities. All accidents which may arise out of, or in connection with, performance of services required hereunder which result in injury, death, or property damage, shall be reported in writing to the Contracting Officer and COR within twenty-four hours of such occurrence. Reports shall provide full details of the accident, including statements from witnesses.