NFI_201_Appendix_A_Definitions.pdf

NFI 201—Team Supervisors & Emerging Leaders Appendix A Competency Definitions

COMPETENCY DEFINITION

Conflict Management

Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.

Leveraging Diversity

Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the organization. Seeks out diverse ideas, opinions and insights, respecting the values and perceptions of others. Examines biases and seeks insights to avoid stereotypical responses and behavior.

Developing Others

Develops the ability of others to perform and contribute to the organization by inspiring and providing a learning environment of ongoing feedback and opportunities to learn through formal and informal methods, enabling employees to address skill gaps and realize their highest potential. Actively encourages and supports enhancement of a joint perspective.

Team Building

Inspires and fosters team commitment, spirit, pride, and trust.

Facilitates cooperation and motivates team members to accomplish group goals.

Accountability

Fosters and ensures an environment that administers all resources in a manner that instills public trust while accomplishing the mission.

Monitors progress and evaluates outcomes to improve organizational efficiency and effectiveness. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and ensures sound management processes and procedures are in place, ensuring that national interests are well served. Accepts responsibility for mistakes. Complies with established control systems and rules.

Decisiveness

Makes well-informed, effective, and timely decisions, whether data are limited or vast, or solutions produce unpleasant consequences;

perceives the impact and implications of decisions. Analyzes critically, synthesizing patterns among diverse systems and looking at interdependencies. Gauges unintended consequences. Uses sound judgment to simultaneously integrate and weigh situational constraints, risks and rewards.

NFI 201—Team Supervisors & Emerging Leaders Appendix A Competency Definitions

Influencing/Negotiating In representing the organization, establishes and maintains relationships with key individuals/groups; understands what motivates them.

Persuades others; builds consensus through give and take; gains cooperation from others to obtain information find solutions, and accomplish goals.

Effective Communication

Communication that is clearly and successfully delivered, received, and understood, as well as, encourages the receiver to think and take action.

Emotional Intelligence

The ability to identify and manage your own emotions and the emotions of others. Focuses on the ideas of self-awareness, self-regulation, motivation, and empathy.

Giving/Receiving Feedback

Feedback is a two-way street. The ability to know how to give feedback effectively and how to receive it constructively.

Process Improvement Techniques

The act of implementing improvements to a product, service or process.

These changes can either be incremental (over time) or breakthrough (all at once). Examples of techniques include Continuous Process Improvements (CPI), High Velocity Learning (HVL), etc.