Attachment_7_QASP_Matrix.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN, (MATRIX)

OUTSIDE MACHINIST TRADE FOR NON-SUBSAFE WORK

IN SUPPORT OF US NAVY’S SUBMARINE MAINTENANCE PROGRAM

ABOARD SUBMARINES

Deliverable or

Service Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Workforce Training / Qualifications

Quality

Timeliness

Responsiveness

Contractor shall provide and maintain quality personnel who meet all training requirements as identified in Paragraph 2.1.2 of the Performance Work Statement

(PWS).

Contractor shall provide and maintain quality personnel who meet all outside machinist skill requirements as identified in Paragraph 2.1.1 of the PWS.

Contractor shall submit verification of personnel qualifications as identified in Paragraph 2.3.2 of the

PWS.

All training records shall be provided to Portsmouth Naval Shipyard (PNS) Training Department at least one week prior to a personnel’s travel date as identified in Paragraph 2.3.2 of the

PWS.

Contractor’s ability to respond to concerns with workforce personnel as well as the approach used to resolve problems.

0%

100% Verification of all Training Records by PNS training department.

Positive performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance

Negative performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance

Contracting officer will review all documented performance reports prior to exercising options. Inability of the contractor to meet required standards of PWS and this document may result in options not being exercised.

All positive and negative findings will be reported in the Contractor Performance Appraisal Rating System (CPARS).

OUTSIDE MACHINIST TRADE FOR NON-SUBSAFE WORK

Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Workforce Performance

Contractor workforce shall perform all tasks detailed in in Paragraph

2.1.1. Work instructions shall be

issued as required throughout the term of the contract.

The contractor shall be required to have the appropriate number of personnel per shift as detailed in Paragraph 1.4 of PWS.

Contractor shall maintain a stable work force with minimum turnover of personnel.

All required tasks shall be completed in accordance with project schedules.

Contractor’s ability to respond to performance/quality and scheduling concerns and approach used to resolve problems.

5% error rate of hours per month

10% turnover of personnel per life of contract

Customer Feedback

Unannounced inspections by the COR and/or technical point of contact

100% review of all monthly reports

Weekly/bi-weekly meeting between PNS resource/contracting departments and contractor

100% verification of time and attendance records via

SUPDESK

report and included in the contract file for future evaluation of past performance

Negative performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance

Contracting officer will review all documented performance reports prior to exercising options. Inability of the contractor to meet required standards of PWS and this document may result in options not being exercised.

All positive and negative findings will be

OUTSIDE MACHINIST TRADE FOR NON-SUBSAFE WORK

Requirement

Measurement/ Metric

Performance Standards Maximum Error Rate

Method of Surveillance

Procedures to be taken when performance standards are met/not met

Management Performance

Contractor management shall manage worker assignment to projects and shifts, provide oversight, resolve conflict, discipline, maintain onboard counts, attendance, time-off, manage travel, maintain a safe work environment and work performance as specified in Paragraph 2.3 of PWS.

Contractor management / supervision shall be required to immediately report all injury or near-miss to PNS as specified in paragraph 2.3.5.

Contractor management shall present weekly status reports for review at status meetings

Contractor’s ability to respond to safety and discipline concerns and approach used to resolve problems.

Customer Feedback

Unannounced inspections by the COR and/or technical point of contact

100% review of all monthly reports

Weekly/bi-weekly meeting between PNS resource/contracting departments and contractor report and included in the contract file for future evaluation of past performance

Negative performance by the Contractor will be recorded accordingly in the COR monthly report and included in the contract file for future evaluation of past performance

Contracting officer will review all documented performance reports prior to exercising options. Inability of the contractor to meet required standards of PWS and this document may result in options not being exercised.

All positive and negative findings will be