QASP_Matrix_for_Barge_Maintenance.docx

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Attached to
Barge Maintenance Services Federal contract opportunity
Solicitation number
N39040-15-T-0178
Issued by
Department of the Navy Naval Sea Systems Command

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Attachment 4 - QASP Matrix

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15-T-0178_Attachment_1_Updated.pdf PDF
Exhibit_E.xlsx XLSX spreadsheet
15-T-0178_Attachment_5.docx DOCX document
Exhibits_A-D_Attachments_REVISED_8-18-15.xlsx XLSX spreadsheet
15-T-0178_RFQ_Amendment_1.pdf PDF
15-T-0178_Attachment_1.pdf PDF
Exhibit_D.docx DOCX document
Exhibits_A-D_Attachments.xlsx XLSX spreadsheet
15-T-0178_RFQ.pdf PDF
Barge_Maintenance_QASP.docx DOCX document

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N39040-15-T-0178 Attachment 4

QUALITY ASSURANCE SURVEILLANCE PLAN,(MATRIX)

BARGE MAINTENANCE

Deliverable or Service Requirement
Measurement/

Metric

Performance Standards
Maximum Error Rate
Method of Surveillance
Procedures to be taken when performance standards are met/not met

Planned Maintenance

ELIN A101

Quality

Timeliness

Responsiveness Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

How well the contractor responds to customer concerns and the approach used to resolve problems.

0%
-Contracting Officer’s Representative (COR) review of Barge Trouble Log

-Announced and unannounced inspections

-Customer feedback FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptancce

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Negative: Performance will be documented on CPARS.

In Addition, FAR 52.246-6 (f), (g) and (h).

Cleaning and Sanitizing

ELIN A102

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

How well the contractor responds to customer concerns and the approach used to resolve problems.

0%

-COR inspection before and after cleaning

-Announced and unannounced inspections

-Customer feedback FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptance

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Test and Inspections

ELIN A103

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

How well the

0%
-COR review survey inspection results.

- Customer feedback FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptance

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Fire Fighting Equipment Repair/Replace, Maintenance

ELIN A104

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

0%
-Unannounced inspections conducted by the COR

-Customer feedback FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptancce

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Laundry Equipment, replace

ELIN A105

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

How well the contractor responds to customer concerns and the approach used to resolve problems.

0%
-COR inspection of operational equipment

-Customer feedback FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptance

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Habitability Repairs

ELIN A106

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

-COR inspection of operational equipment or completed work

-Customer feedback

FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptance

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Electrical Repairs

ELIN A107

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

How well the contractor responds to customer concerns and the approach used to resolve problems.

0%

-COR inspection of operational equipment or completed work

-Announced and unannounced inspections

-Customer feedback

FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptance

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Miscellaneous Repairs

ELIN A108

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

How well the contractor responds to customer concerns and the approach used to resolve problems.

0%

-COR inspection of operational equipment or completed work

-Announced and unannounced inspections

-Customer feedback

FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptance

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

Unplanned Parts and Repairs

ELIN A109

Quality

Contractor’s ability to satisfactorily meet the customer’s expectations of completed work.

On time delivery of products, status reports, invoicing Contractor’s written response within 3 days of CDR(s)

0%
-Unannounced inspections conducted by the COR

-COR/KO review of price quote for recommended repair

-COR inspection of operational equipment or completed work

-Customer feedback FAR Clause 52.212-4 “Contract Terms and Conditions – Inspection /Acceptance

Positive: Letters of Commendation and/or Appreciation, Favorable Performance Reviews.

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