Solicitation Amendment 0001 N3220521R4205.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this modif ication is to provide questions and answ ers to all interested parties on beta.sam.gov. Also, NMCARS reference number 5237.102-90 w as added to the contract.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 12

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 28-Jun-2021

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X N3220521R4205

X 9B. DATED (SEE ITEM 11)

22-Jun-2021

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

28-Jun-2021

CODE

MILITARY SEALIFT COMMAND NORFOLK

471 EAST C STREET, BLDG SP-64 NAVAL STATION N

NORFOLK VA 23511

N32205 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

N3220521R4205

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PWS

PERFORMANCE WORK STATEMENT (PWS)

ACRONYMS

The following acronyms apply to the terms used in this statement of work:

ABS........................... American Bureau of Shipping

ASME....................... American Society of Mechanical Engineers

COMSC...................... Commander, Military Sealift Command

COR............................ Contracting Officer Representative

COTS.......................... Commercial off The Shelf

EPI…………………. Engineering Process Instruction

ESTA………………. Emprise Secure Transfer Agent

ERM………………… Electronic Records Management

EWI………………… Engineering Work Instruction

GFI ………………… Government Furnished Information

GFM………………... Government Furnished Material

MSC............................ Military Sealift Command

NAVSEA.................... Naval Sea Systems Command

ODC............................ Other Direct Costs

OEM............................ Original Equipment Manufacturer

PC............................... Personal Computer

PM............................... Preventive Maintenance

SAMM........................ Shipboard Automated Maintenance Management

SCORM……………... Sharable Content Object Reference Model

SMART...................... Ship Material Assessment and Readiness Testing

SMS ………………... Safety Management System

SNAME....................... Society of Naval Architects and Marine Engineers

SQL………………… Structured Query Language

TMDER…………….. Technical Manual Deficiency Evaluation Report

TPOC.......................... Technical Point of Contact

TRANSALT............... Transportation Alteration of Equipment

USCG.......................... United States Coast Guard

VRR............................ Voyage Repair Request

VTL............................. Virtual Tech Library

WAWF……………... Wide Area Work Flow

3M............................... Maintenance and Material Management

1. BACKGROUND. The Military Sealift Command (MSC) owns and operates approximately 120 vessels including steam turbine, gas turbine, and diesel engine propelled vessels. These vessels fulfill various missions such as underway replenishment, oceanographic research, cable repair and dry & refrigerate cargo transportation. MSC’s Engineering Division is responsible for the maintenance, repair, alteration, and material readiness of the MSC fleet. Throughout the period of performance of this contract, new vessels will be introduced into the MSC fleet and vessels will be retired from service life.

The Technical Documentation Branch N04713 is responsible for managing many sources of data within the

Engineering Division. The Technical Documentation Branch is required to provide new and revised technical manuals, drawings, and technical data for fleet support. The MSC Tech Library is the central location for all of

MSC’s technical documentation.

2. SCOPE. The Engineering Department of Military Sealift Command (MSC) requires the Technical

Documentation Branch to provide Military Sealift Command (MSC) administrative, data management and technical support of the engineering library. This includes the MSC Virtual Technical Library system (VTL), an electronic repository and management system for technical manuals, drawings, engineering designs, engineering and technical references. The Contractor shall provide the MSC Engineering Department (N7) administrative support, data management support, and technical support for the engineering library Ashore and Afloat. The

Contractor will be responsible for performing the following tasks on or off-site.

3. Tasking:

3.1. Contractor shall follow the government holiday schedule and be responsible for normal day-to-day operation of the technical library which include:

3.1.1. Managing records to include receiving, cataloging, filing, rearrangement and redistribution within the available library space.

3.1.2. Operating equipment to conduct and complete the required work.

3.1.3. Securing all operating equipment at the end of the workday.

3.1.4. Receiving telephone calls and communicating messages via email, answering questions, and initiating telephone calls, as required to accomplish regular operations.

3.1.5. Maintaining the United States Coast Guard (USCG), American Bureau of Shipping (ABS), and other regulatory body approval files for ship designs. This task requires retrieval of drawings, approval letters, certifications, and other files from the ABS website, NAVSEA website, SAMM, and other sites as applicable. The government will provide access to the ABS and NAVSEA websites. The retrieved files may be required to be uploaded and cataloged into the SAMM VTL.

3.1.6. Document handling and cataloging.

3.1.7. Scanning and converting original drawings, technical manuals, files, records, and other documentation as requested. Original media may be in paper, vellum, microfiche, and microfilm or in aperture card form.

3.1.7.1. Scanning, printing and document reproduction based on customer request.

3.1.7.2. Duplicating and transferring technical data onto electronic media based on customer request.

3.1.8. Develop and maintain process and procedure manuals for all library operations (CDRL 1423-1

Procedures and Processes for Library Operations) including:

3.1.8.1. Detailed steps on how to perform all operations at the technical library and may be required to include flow charts, equipment nameplates, programs, passwords, points of contact (POC) address, etc.

3.1.8.2. The procedure and process manuals may be required to be updated and approved by the COR.

3.1.8.3. Develop and maintain, at a minimum on an annual basis, an Engineering Process Instruction for all library operations.

3.1.9. Maintain the MSC SAMM VTL at MSCHQ (Norfolk, VA).

3.1.10. Laminate small and large format drawings or other documents. Prepare and ship documents as required.

3.1.11. Provide support for managing changes to Technical Manuals (TMs) to include:

3.1.11.1. Retrieve TM changes. Reviewing changes and revisions to TMs.

3.1.11.2. Properly formatting, submitting and tracking changes to Technical Data Management

Information System (TDMIS) or subsequent system and Naval Systems Data Support Activity

(NSDSA).

3.1.11.3. Submit SAMM feedback for all ships affected by the Technical Manual changes and revision.

3.1.11.4. Maintain, post and update a library of engineering standards and reference documents both hard copy and electronic copy on the VTL.

3.1.11.5. Provide changes to the Technical Manuals (TMs) on behalf of the TMMA to include, at minimum, processing of TMDERs, assembling changes and revisions to manuals, requesting new TMINS and submitting final documents to NSDSA.

3.2. Maintain the library of manufacturer’s literature including engineering service bulletins and advisories which includes:

3.2.1. Retrieving, sorting, and filing engineering service bulletins.

3.2.2. Distributing engineering service bulletins to appropriate vessels.

3.2.3. Cataloging and updating service bulletins on the SAMM VTL.

3.2.4. Updating technical manuals by including service bulletins.

3.2.5. Maintain an electronic and/or hardcopy collection of controlled technical documents and distribute as directed by the MSC COR. The Contractor may be required to update the metadata in the SAMM

VTL for the controlled documents.

3.3. Provide support for the assembly and distribution of technical data in support of ship availabilities to include:

3.3.1. Verify the referenced technical records (drawings and manuals) are the correct version for the ship availability.

3.3.2. Search technical library information to retrieve reference data, drawings, manuals, and designs for the development of work packages.

3.3.3. Duplicate the availability work package as requested.

3.3.4. The Contractor may be required to catalog and import scanned hard copies and converted electronic files received in bulk into the local instance of the SAMM VTL. The Contractor may be required to conduct bulk distribution of technical data based on customer request and as directed by the COR.

3.3.5. The Contractor shall develop data CDs or DVDs and duplicate as required.

3.4. The Contractor will be required to provide personnel capable of creating and updating engineering drawings based on information from MSC Engineers and in accordance with the latest revision of

Attachment 2 - MSC Computer Aided Designed (CAD) drawing standard and Attachment 3 - MSC General

Technical Requirements (GTRs). The Contractor may be required to provide all CAD drawings in an

AutoCAD compatible format.

3.4.1. Make changes to Engineering Drawings after receiving change information from N7 engineers; make changes to drawing numbers, references, and applicability tables. The Contractor maybe asked to accompany an engineer on ship check for drawing development.

3.5. SAMM VTL Support

3.5.1. Exporting and distributing electronic technical data from the local instance of the SAMM VTL to the

MSC fleet.

3.5.2. The Contractor may be required to provide support for distribution of SAMM VTL and SMS files to the MSC fleet via ESTA on a weekly basis.

3.5.3. The Contractor shall maintain the SAMMVTL within the LES Engineering Ashore Application

ERM.

3.5.4. The contractor shall, when identified, make recommendations for efficiency improvement for the

SAMM VTL application and business processes.

3.5.5. The Contractor shall provide database administration and testing support when requested by the

COR.

3.5.6. The Contractor shall provide database conversion and testing support when requested by the COR.

3.5.7. The Contractor shall recommend technology improvements that may increase quality of existing

VTL content and reduce manual labor required to perform data entry of document meta-data into

VTL database.

3.5.8. The Contractor shall recommend technology improvements that may increase probability of users finding required documentation.

3.5.9. The Contractor shall recommend technology improvements that may enhance the capabilities of the

VTL.

3.6. The Contractor may be required to travel to MSC vessels to inventory, scan and catalog technical documents, either pier side or underway, into SAMM VTL. CDRL 1423- 4 Trip Report

3.6.1. The Contractor may be required to review records contained in the ashore SAMM VTL for applicable vessel records and annotate those shipboard records not in the ashore library.

3.6.2. The Contractor may be required to scan those records not existing in the ashore SAMM VTL.

3.6.3. The Contractor may be required to perform general organization of the shipboard library to include labeling and document repair.

3.6.4. The Contractor shall transport necessary scanning equipment to the vessel location.

3.6.5. Submit to the vessel an updated records inventory upon completion of records entry into SAMM

VTL. CDRL 1423-5 Ship Technical Library Inventory

3.7. First Line Supervisor/Librarian may be required to provide a monthly technical library metrics report.

CDRL 1423-2 Library Metrics.

3.8. The Government will provide initial training in the use and operation of SAMM VTL Library network and website, to the extent necessary to perform the required functions. After the initial training, it is the responsibility of the Contractor to train new employees prior to starting work.

4. Quality Assurance Plan: The Contractor may be required to submit a preliminary Quality Assurance Plan

(QAP) for all specific tasks that describes the processes which will be in place to ensure the final product is free of errors. The QAP shall describe how the Contractor will ensure that the work performed will meet all requirements. The QAP must address how the Contractor intends to implement quality control, quality assurance, and continuous process improvement. The QAP shall include as a minimum: Quality Metrics, Quality Checklist(s) and, Process Improvement Plan; Quality Baseline. The Contractor may be required to retain documentation generated as a result of the QAP to facilitate audits by the COR.

4.1.1. Process Management Plan: The process document may be required to include identification of the process lead, all additional roles, the detailed process activities to include quality assurance and sustainment. (i.e. helpdesk support process).

4.1.2. Weekly Meetings. The Contractor may be required to schedule Weekly Meetings with the COR.

The COR can elect to conduct meetings in person or electronically and the frequency. The meeting may be required to include subcontractors as needed, discuss work conducted since the last meeting and expected work to be conducted in the next reporting period, and any areas of concern. The

Contractor may be required to provide meeting minutes as defined in CDRL 1423-7 Meeting

Minutes.

4.1.3. Trip Reports. The Contractor will be required to provide Trip Reports for all travel (ship check, installation, and training, etc.). The Trip Reports shall be in the format as defined in CDRL 1423-4

Trip Report.

4.1.4. Monthly Report. The Contractor may be required to provide a Monthly Report that outlines the progress for each of the Specific Tasks. CDRL 1423-3 Monthly Report

4.1.5. Electronic Invoicing. Invoices shall be submitted via the WAWF system to process all vendor payment requests and receiving reports.

4.1.6. Monthly Management Meeting. The Contractor may be required to schedule Monthly Meetings with the COR in person to discuss the Monthly Report. At minimum, First Line Supervisor will be required to attend these meetings. The Contractor may be required to provide meeting minutes as defined in CDRL 1423-7 Meeting Minutes.

4.1.7. Action Item Tracking. The Contractor may be required to maintain a consolidated list of actions items, with the exception of help calls or SAMM feedback, and enter all action items into the SAMM

Task Manager and record the task identification number in the action items tracking list. When an action item is the responsibility of the government, the Contractor may be required to submit a task request via the SAMM Task Manager module. CDRL 1423-6 Action Item Report

5. MEETINGS, FACILITIES, AND PERSONNEL.

5.1. Facilities. All work services shall be performed at the MSC Technical Library or on travel visiting an MSC vessel. Situational telework offsite shall be permitted as necessary to provide flexibility and continuation of operations. The Contractor shall be able to provide services in these areas or be prepared to perform travel.

5.1.1. The Government will provide sufficient office space for Contractor personnel working on-site to perform the required duties. The office space shall have as necessary; include telephones, computer hardware, software and full time access to the computer systems of MSC. The

Government will provide unlimited official use of copying equipment for unclassified reproduction.

5.2. Business Meetings. The Contractor and Government will have monthly meetings at a time agreed to by MSC and the contractor. The meetings allow time to review contract performance and to discuss Contractor findings. Meeting minutes will be documented by the Contractor.

5.3. Personnel. The minimum personnel qualifications and key personnel designations are set forth in

Subfactor 3 in Federal Acquisition Regulation (FAR) 52.212-2 Addendum of the solicitation. The

Contractor shall advise the Contracting Officer, in writing, which specific persons have the decision-making authority described herein. Within 5 days of award, the contractor shall provide personnel to begin the onboarding process (i.e. CAC issuance, SAAR-N, facilities access, etc.) to work on this contract as specified in the table below.

Minimum

Number of

Resumes

Labor Category

2 Engineering Technician Level IV-V with Drafting Experience

1 First Line Supervisor/Librarian

1 Senior Library Technician

2 Library Technician

3 General Clerical Level III

1 System Analyst

10 TOTAL

5.3.1. First Line Supervisor/Librarian

5.3.1.1. The First Line Supervisor shall be responsible for managing the daily activities of the Library

Technicians and General Clerks performing the functions described in the SOW.

5.3.1.3 The First Line Supervisor shall also be responsible for coordinating the daily activities of the Contractor’s personnel with those of the Library Director, contract COR, and request originators.

5.3.1.4 The First Line Supervisor shall coordinate library projects and plans with the Library

Director/COR. The First Line Supervisor will also receive and coordinate work prioritization with the Library Director/COR.

5.3.1.5 The First Line Supervisor shall be responsible to coordinate and oversee tasks conducted by civilian mariners, military personnel, and other Contractors.

5.3.2. Senior Library Technician

5.3.3. Two Library Technicians

5.3.4. Two Engineering Technicians with Drafting Experience

5.3.5. Three General Clerks

5.3.6. System Analyst shall provide equipment, hardware, software and database support as well as technological improvements.

5.3.7. Substitution of Key Personnel: No substitutions to key personnel can be made without prior written approval of the Contracting Officer. Any proposed substitute must have a CONFIDENTIAL security clearance and meet the qualifications specified in Subfactor 3 in FAR 52.212-2 Addendum of the solicitation The contractor shall provide resumes in accordance with CDRL 1423-8 Resume.

5.4. Safety. Personal Protective Equipment shall be required for personnel performing shipboard operations on vessels in accordance with the Personal Protective Equipment SMS procedure 2.1-006.

6. TRAVEL/MATERIALS

6.1 Travel and materials will be firm fixed price.

7. PERIOD OF PERFORMANCE

YEAR PERIOD OF PERIOD

Base Year 1 October 2021 - 30 September 2022

Option 1 1 October 2022 - 30 September 2023

Option 2 1 October 2023 - 30 September 2024

Option 3 1 October 2024 - 30 September 2025

Option 4 1 October 2025 - 30 September 2026

8. OVERTIME

MSC anticipates that the scope of work defined in the PWS can be satisfactorily performed based on a standard

40-hour workweek. In the event that the Government and Contractor deems overtime to be necessary (Urgent

Requests) to meet the needs of the Government, the Government and the Contractor will collaborate to determine if the Contractor should perform overtime at the pre-negotiated overtime labor rate for this contract.

Collaboration between the Government and Contractor is highly recommended especially since this is a firm-fixed price contract, and contractor is fully responsible for controlling costs and performing effectively.

However, the Government reserves the right to procure any additional support via a competitive solicitation in the event such a course of action is determined to be in the best interests of the Government.

9. OTHER INFORMATION

The Contracting Officer has designated the person named below as the authorized COR for this Contract:

NAME: Jermaine Green

CODE: N7

PHONE: 757-443-2696

EMAIL: jermaine.a.green1@navy.mil

The COR will represent the Contracting Officer in the administration of technical details within the scope of this contract and will perform inspection and acceptance of all deliverables. The COR is not otherwise authorized to make any representations or commitments of any kind on behalf of the Contracting Officer or the

Government. The COR does not have the authority to alter the Contractor's obligations or change the specifications in the contract. If, as a result of technical discussions, it is desirable to alter contract obligations or work statements, a modification must be issued in writing and signed by the Contracting Officer. The COR is mailto:jermaine.a.green1@navy.mil responsible for reviewing the invoices submitted by the Contractor and informing the Contracting Officer of areas where exceptions are to be taken. The COR authority is not delegable. The COR may be personally liable for unauthorized acts.

AUTHORIZED CHANGES ONLY BY THE CONTRACTING OFFICER

Except as specified in the paragraph below, no order, statement, or conduct of Government personnel who visit the Contractor’s facilities or in any other manner communicates with Contractor personnel during the performance of this contract shall constitute a change under the Changes clause of this contract.

The Contractor shall not comply with any order, direction or request of Government personnel unless it is issued in writing and signed by the Contracting Officer, or is pursuant to specific authority otherwise included as a part of this contract.

The Contracting Officer is the only person authorized to approve changes in any of the requirements of this contract and notwithstanding provisions contained elsewhere in this contract, said authority remains solely the

Contracting Officer’s. In the event the Contractor effects any change at the direction of any person other than the Contracting Officer, the change will be considered to have been made without authority and no adjustment will be made in the contract price to cover any increase incurred as a result thereof. The address and telephone number of the Contracting Officers are:

Timothy Lewis

MSC N102C

Military Sealift Command

Bldg SP64

Navy Station Norfolk, VA 23511

757-443-5914 timothy.lewis6@navy.mil

PERMITS AND RESPONSIBILITIES

The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any applicable Federal, State, and Municipal laws, codes, and regulations, in connection with any movement over the public highways of overweight/over dimensional materials.

CONTRACT TYPE

This will be Firm-Fixed Price contract with a one (1) year base period and four (4) one-year options.

REQUIRED STANDARD OF WORKMANSHIP/PERFORMANCE STANDARDS

Services will be acquired under this contract. This contract is structured as performance based in accordance with FAR

Subpart 37.6. This contract, as supplemented by the performance work statement (PWS) provides specific requirements to accomplish the work. The contractor shall be evaluated on its ability to provide quality deliverables in an efficient manner.

Task or

Deliverable

Performance Standard* Performance

Indicator

Surveillance Method Incentive (Negative)

SAMM VTL

Support

(PWS 3.5)

The contractor shall respond to electronic requests for technical data within 3 working days.

80% or greater

Sampling of 10% of online requests

When the contractor fails to meet the performance goal, the government may permanently withhold 5% of the hold back amount associated with the performance period up to a maximum of 100% of the hold back.

Substitution of

Key Personnel

(PWS 3.1 - 3.8)

Any proposed substitution of Key Personnel must have a CONFIDENTIAL security clearance and meet the qualifications specified in

Personnel Qualifications

95% or greater

Resume, review of

CDRL 1423-8

When the contractor fails to meet the performance goal, the government may permanently withhold 5% of the hold back amount associated with the performance period up to a maximum of 100% of the hold back.

METHODLOGIES TO MONITOR PERFORMANCE

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance are direct observation, validated user/customer feedback, and analysis of contractor’s progress reports.

Surveillance Method Description

Direct Observation Observation of direct services and/or products is used to survey the requirements. Performed periodically or through 100% surveillance. The observations are documented in a Surveillance Log.

Management Information

Systems (MIS)

Outputs through the use of management information reports are evaluated.

Used for general surveillance and augmented with periodic inspections.

Periodic Inspection Comprehensive evaluation of selected outputs. Applicable to interim outputs whose quality is also measured in final outputs. Inspections may be scheduled or unscheduled, as required.

User Survey/Customer

Feedback

Combines elements of validated user complaints and random sampling. A random survey is conducted to solicit user satisfaction.

Validated User/Customer

Complaints

Relies on the user of the service to identify deficiencies. Complaints are investigated and validated. Highly applicable to services provided in quantity and where quality is highly subjective.

100% Inspection Evaluates all outputs of the award requirement. Most applicable to small quantity, but highly important products and/services.

Periodic Sampling Variation of random sampling, however, sample is only taken when a deficiency is suspected. Good follow-up to MIS analysis. Sample results are applicable only for the specific work inspected. Since sample is not entirely random, it cannot be applied to total activity performance.

Random Sampling Designed to evaluate the outputs of the award requirement by randomly selecting and inspecting a statistically significant sample. Highly recommended for large quantity repetitive activities with objective and measurable quality attributes.

Progress or Status Meetings Ascertain contractor’s performance from information presented at progress reviews or project status meetings.

Analysis of Contractor's

Progress Reports

Evaluate cost, schedule, etc. from data reported by contractor’s status and financial reports.

Performance Reporting Evaluate metrics for a specific time period. Develop metrics or use metrics found in MIS.

The contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction. Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the PCO and/or COR/TOM, as opposed to the contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR. The COR will accept those customer complaints and investigate.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

SHIP & BASE ACCESS

BASE ACCESS for Contractors without a CAC – MSC Security Awareness Memorandum 05-18 provides detailed interim guidance on gaining access onto CNRMA base installations. SECNAV 5512/1 DON ID Card Base Access Pass shall be used by the sponsor when requesting base access for visitors/vendors. Base access requirements may change and the interim guidance may change without notice, therefore MSC Security Awareness Memorandum 05-18 or superseded version shall be followed.

It shall take 7-10 business days (or more) to completely process base access paperwork and the sponsor must meet the individual(s) at Pass & ID to retrieve passes.

Regarding MSC Security Awareness Memorandum 05-18, paragraph 7 Same Day Access, the sponsor must accompany the contractor to the Pass Office with the SECNAV 5512/1 DON ID Card Base Access Pass. Contractors will not be vetted without their sponsor.

Government personnel and contractors with CAC require only a JPAS visit request as they all presently hold CACs.

Military Sealift Command ship access: Government agencies and Industry that have access to JPAS shall have their security

Manager/Officer/FSO submit a JPAS visit request on their behalf to Military Sealift Command (SMO CODE: 404426). Ensure the Point of Contact (POC) on the JPAS visit request is listed as the name of the ship being visited.

If there is no JPAS access: A command/company letterhead document shall be submitted to: MSC Security Department

MSC_NRFK_N0211@navy.mil

FSO/SECURITY MANAGER SIGNATURE IS REQUIRED

If unable to send via encrypted email or faxed to the number below it shall be sent as a password protected, locked PDF with password sent via separate correspondence

The information that shall be on a letterhead document for EACH contractor:

Name:

SSN:

Level of Clearance (N/A if none): (Please Fill)

Purpose of Visit:

Duration of Visit (dates):

Security POC: TERESA OYEWOLE 757-443-2874 (All MSCHQ ships):

Point of Contact (If Ship, please list name of Ship):

Company POC: (If ship please list "N/A"):

CONTRACTOR IDENTIFICATION

Contractor employees must be clearly identifiable while on Government property by wearing appropriate badges.

Contractor personnel and their subcontractors must identify themselves as Contractors during meetings, telephone conversations, in electronic messages, or correspondence related to this Contract.

Contractor-occupied facilities (on Department of the Navy or other Government installations) such as offices, separate rooms, or cubicles must be clearly identified with Contractor supplied signs, name plates, or other identification, showing that these are work areas for Contractor or subcontractor personnel.

LICENSES, PERMITS, AND PRECAUTIONS

The Contractor shall, at the Contractor’s expense, be responsible for obtaining any necessary licenses and permits, and for complying with any applicable laws, codes, and regulations, in connection with the performance of work. Further, the Contractor is responsible to ensure that proper safety and health precautions are taken to protect the work, the workers, the public, and the property of others.

CONTRACTOR PERSONNEL

The Contractor is hereby advised that some Contract requirements may take place at facilities where a visitor security clearance may be required. Therefore, the Government reserves the right to request any appropriate information concerning Contractor personnel as necessary to provide security check and/or clearances to enter such facilities. The Contractor must comply with

COMSCINST 5521.1 Series or latest revision.

INVOICING REQUIREMENTS

The Contractor shall utilize Wide Area Workflow (WAWF) when submitting invoices. Contractor will follow the procedures at

DFARS 252.232-7006.

CONTRACTOR PERFORMANCE APPRAISAL REPORTING SYSTEM (CPARS)

Past performance information will be collected and maintained under this contract using the Department of Defense CPARS.

CPARS is a web-enabled application that collects and manages the Contractor’s performance information on a given contract during a specific period of time. Additional information is available at http://www.cpars.navy.mil/.

The Contractor will receive notification via email when a CPARS has been completed and is available for review and comment on any element of the proposed rating before the rating becomes final. Within 30 days after contract award, the Contractor shall provide the name, title, e-mail address and telephone number of the company’s individual or individuals who will have the responsibility of reviewing and approving any CPARS developed under the contract to the Contracting Officer. If during the life of this contract, the company individual(s) are replaced, the substituted individual’s information will be provided to the

Contracting Officer within 30 days of the replacement.

CPARS reports will be completed on an annual period which will take into account the cumulative performance over the course of the rating period.

Evaluation factors for each assessment will be in accordance with FAR 42.1503(b)(2).

NMCARS 5237.102-90 SERVICE CONTRACT REPORTING

Services Contract Reporting (SCR) requirements apply to this contract. The contractor shall report required SCR data fields using the SCR section of the System for Award Management (SAM) at following web address: https://sam.gov/SAM/.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://sam.gov/SAM/.

http://www.cpars.navy.mil/

(End of Summary of Changes)