Attachment_1_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Contract Number: N32205-19-C-XXXX Contract Description: Commercial Helicopter VERTREP and Logistic Services

Contractor’s name: To be filled in upon award

1. PURPOSE.

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate contract performance. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

The following FAR clause applies to this contract type:

- 52.212-4 Contract Terms and Conditions—Commercial Items. [See Paragraph (a) for Inspection/Acceptance terms]

2. GOVERNMENT ROLES AND RESPONSIBILITIES.

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (KO) - The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: Mr. Steven Parker, Service Contracts Branch Chief, N102B

Organization or Agency: Military Sealift Command (MSC) Telephone: 757- 443-2472 Email: steven.m.parker1@navy.mil

b. Contract Specialist (KS) - The KS acts as an acquisition consultant and serves as liaison with contractor’s contract management and assists the KO and COR in execution of contract duties.

Assigned KS: Ms. Jordan Castellat Telephone: 757-443-1574 Email: jordan.castellat@navy.mil

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR shall provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: CDR Stephen Petras Telephone: 757-443-2863 Email: stephen.petras@navy.mil

d. Assistant COR – The Assistant COR shall execute COR responsibilities in the absence of the COR and will assist as directed by the COR in the execution of COR responsibilities.

Assigned ACOR: Mr. Edward Hutt Telephone: 757-443-2851 Email: Edward.hutt@navy.mil

3. CONTRACTOR REPRESENTATIVES:

The following employee of the contractor serves as the contractor’s Program Manager for this contract.

Program Manager – To be filled in upon award Telephone:

Email:

4. PERFORMANCE STANDARDS.

The purpose of the MSC VERTREP contract is to deliver an embarked commercial aviation Detachment ready for tasking (RFT), and to maintain this readiness throughout the performance period. The Contractor shall supply a Detachment comprised of five (5) pilots, three (3) maintenance personnel, and two (2) commercial helicopters with adequate spare parts to provide ship-based and/or shore-based vertical replenishment (VERTREP) and other rotary-wing logistics services as outlined in this Contract, without interruptions or degradation of service.

The Contractor shall furnish its own support equipment and supplies necessary to perform the flight operations and required services unless otherwise indicated.

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The QASP Matrix, enclosure (1), includes performance standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

5. INCENTIVES.

The Government shall use this QASP in determining the fitness of the contractor to continue performance for each option year outlined in paragraph 4.1 of the performance work statement (PWS) and as factor in considering future offers/bids from the contractor. QASP incentives are exclusive of crew deductions outlined in paragraph 5.6 of the PWS or maintenance deductions outlined in paragraph 8.9.2 of the PWS.

6. METHODS OF QA SURVEILLANCE.

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

Regardless of the surveillance method, the COR shall always contact the contractor's program manager when a defect is identified and inform the manager of the specifics of the problem. The COR shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard/AQL.

The COR will use the following methods in combination or as lone methods to complete periodic QASP surveys on the contractor’s performance:

a. DIRECT OBSERVATION. Executed during contractor site visits/inspections and/or helicopter detachment visits/inspections.

b. PERIODIC REPORTS. Evaluation of required information provided in scheduled daily, weekly, monthly, quarterly, and/or annually contractor submissions

c. USER SURVEY. Random survey conducted of recipients of contractor services on their satisfaction with contractor performance.

d. VALIDATED USER/CUSTOMER COMMENTS. Evaluation of valid customer comments/complaints after complaint investigation is conducted.

e. INSPECTION. Use of evaluation and comments provided by third party inspections.

f. STATUS MEETINGS. Information gathered from regularly scheduled or directed meetings on reporting operational and administrative status of contractor’s performance.

8. RATINGS.

Metrics below shall be used to rate QASP line items in enclosure (1):

EXCEPTIONAL:

Performance significantly exceeds contract requirements to the Government’s benefit.

SATISFACTORY: Performance meets contractual requirements.

UNSATISFACTORY: Performance does not meet contractual requirements.

NONE Performance not observed this period.

9. DOCUMENTING PERFORMANCE.

Performance during QASP evaluation period will be documented on the QASP Matrix (enclosure (1)). Additional comments may be attached on separate sheets if space restrictions on the QASP matrix require.

a. ACCEPTABLE PERFORMANCE.

The Government shall consider EXCEPTIONAL and SATISFACTORY as acceptable performance.

b. UNACCEPTABLE PERFORMANCE.

The Government shall consider UNSATISFACTORY as unacceptable performance. When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing (email) or verbal communication. In any case the COR shall document the exchange and place it in the COR file.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the KO to deliver to the contractor.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the KO and the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the KO.

c. The Government report NONE if during the evaluation period the contractor was not required to perform, and did not perform, the QASP line item. A report of NONE shall have no positive or negative connotation on contractor performance.

10. FREQUENCY OF MEASUREMENT.

a. Frequency of Measurement.

During contract/order performance, the COR shall take periodic measurements on a minimum of a monthly basis. A QASP may be conducted as directed by the KO at any time. The KO may increase the minimum frequency of measurement with written notification to the contractor. The written notification will include the duration of the increased frequency. The contractor shall acknowledge in writing the receipt of the KO direction

b. Frequency of Performance Assessment Meetings.

The COR shall meet with the contractor a minimum of once a year to assess performance and shall provide a written assessment. This meeting will usually be during the annual site visit with the contractor.

Signed upon award

Signature – Contracting Officer’s Representative

QASP Matrix Contract: N32205-19-C-XXXX

Deliverable or Service

Requirement

Measurement/Metric Performance Standard Acceptable

Quality Level (AQL)

Method of Surveillance

Rating

Para 5.6 Mission Availability and Accomplishment

Mission Completion (MC) rate and Availability

Mission Completion rate of the detachment and all missions met with response time prescribed in para 5.6.

90% Monthly Report and feedback report

Para 5.6.2 Special Mission Availability

Aircraft Mission Package

At least one aircraft must be able to perform mission sets outlined in para 5.6.2.a through 5.6.2.d at all times.

95% Daily and monthly contractor reports.

Para 5.1 and Section 11 Minimum Personnel Required

Personnel manning ashore and deployed

Contractor has in place qualified personnel in positions outlined in Section 11.

95% Daily and monthly contractor reports, site visits.

Section 19 Deliverables

Contractor Deliverables received

The contractor shall provide all complete and accurate deliverables to the government on prescribed schedule outlined in para 19.1 through 19.8.

95% 100% inspection of all deliverables

Section 14 Annual Inspection The contractor shall complete an annual third party inspection and receive a composite SATISFACTORY score in all areas outlines in Para 14.2.

EXCEPTIONAL-100%

SATISFACTORY-85%

UNSATISFACTORY-

50%

80% Annual 3rd party Inspection, monthly report, and site visit.

Enclosure 1