Attachment4QASP.pdf

Attachment # 4 - QASP

Quality Assurance Surveillance Plan Listing of Acceptable Quality Levels (AQL)

Indicators/Tasks Weight Standard/AQL Degree of Deviation Method of

Surveillance Incentive (+/-)

Date and Degree Accepted

1 Software Design 35% 81-90% Performance assessment

91-100%(+) 81% Standard AQL 71% (-) Below 71% (0%)

6 Months Project Officer Performance Assessment

91% - up = 100% of AAF (+) 81% - 90% of AAF (AQL) 71% - 80% = 80% of AAF (-) Below 71% = 0% of AAF

2 Software Development and Maintenance

50% 81-90% Performance assessment

91-100%(+) 81% Standard AQL 71% (-) Below 71% (0%)

6 Months Project Officer Performance Assessment

91% - up = 100% of AAF (+) 81% - 90% of AAF (AQL)

3 Daily Operations 10% <48 Hours response to Project Officer

<24 (+) <48 Normal (AQL) <72 (-) >72 (0%)

6 Months Review

<24 hrs = 100% of AAF (+) <48hrs = 90% of (AQL) <72 hrs = 80% of AAF (-) >72 hrs = 0 of AAF

4 Overall User Satisfaction

5% 90% User satisfaction 91-100%(+) 81% Standard AQL 71% (-) Below 71% (0%)

6 Months User Surveys

91% - up = 100% of AAF (+) 81% = 90% of AAF (AQL)

% Achieved

% achieved equated to $ of the Allowable Award Fee (AAF) for the Period.

Project Officer

This will be sent to the Contractor every quarter (3 months) and on a six (6) month interval. The Contractor will be notified what dollar amount of the available award fee to invoice.

Acronyms: Acceptable Quality Levels (AQL) Allowable Award Fee (AAF) Statement of Work (SOW)

QASP - Evaluation and Rating of Contractor Performance

Evaluation of Contractor’s performance shall be based on the requirements delineated in the Contract and shall be rated according to the system set forth in the Quality Assurance Surveillance Plan (QASP). The relative weights of each evaluation criteria are delineated in the QASP.

1. Software Design

All new software designs will be assessed based on a “Project Officers Performance Assessment”. All projects will be assessed based on the following factors:

a. Complete design plan

b. Project Plan

c. Delivery Dates and milestones outlined

2. Software Development and Maintenance

All software development and maintenance will be assessed based on a “Project Officers Performance Assessment” on the following factors:

a. Complete development and maintenance as proposed in software design includes:

All required modules are updated in Concurrent Versions System (CVS) Overview of entire system Documentation Unit Testing Build Scripts Detailed module dependencies reports Deployment requirements

b. Comparison of actual production software deployment date to the estimated production software deployment date that was base lined in the approved software design.

c. Verification of software functionality to meet required systems architecture and system performance.

3. Daily Operations

During the life of the contract daily operations include verifying proper level of performance and integrity of the Biological Data Processing System (BDPS) databases. Operations logs and system statistics will be accessed randomly. The acceptable standard is 48 hours response to Project Officer of any performance or integrity problems on the BDPS databases,

4. Overall Technical and Managerial Performance – User Satisfaction

The following factors will be rated in the user satisfaction survey:

a. Rate of Performance: Is work scheduled and promptly executed; are project levels of effort achieved on schedule.

b. Responsiveness: Does the Contractor show responsiveness and support initially and during the course of a given task to ensure quality and effective communication among project personnel and the Government or Contractor counterparts.

c. Management effectiveness: Are the Contractor’s costs within established budgets or cost estimates; are plan/proposals for implementation developed in a timely manner; does the Contract demonstrate initiative and capability in discussing alternative approaches.