BTO_SOW_CSS-_Working_Copy_5-23-17_(2).docx

STATEMENT OF WORK FOR

BASE TELEPHONE OFFICE SUPPORT SERVICES

1. Scope:

The Naval Air Warfare Center Aircraft Division (NAWCAD), Information Technology/Cyber Security (IT/CS) Department (7.2), Base Telephone Office (BTO) is responsible for providing voice telecommunications services, Low Bit Rate Video (LBRV) circuits and long haul data communications links for the IT/CS customer community, which includes the Naval Air Systems Command (NAVAIR), Washington Liaison Office (WLO) and Washington Planning Center (WPC), Naval Air Warfare Center Aircraft Division (NAWCAD), Naval Air Station (NAS) Patuxent River, NAS based Tenants, NAWCAD Webster Field MD, NRC Solomons Island and other Naval activities with whom the command may be required to establish voice communications in support of its mission.

This effort includes telecommunications network support services necessary for the day-to-day operation, administration and maintenance of a Government owned and managed telephone system comprised of a Lucent Technologies 5 Electronic Switching System (5ESS) digital central office circuit switching system, seven Optical Remote Modules (ORMs), approximately 30,000 Integrated Services Digital Network (ISDN) and analog phone lines, approximately 16,000 voicemail accounts and Defense Information Systems Agency [DISA], Local Exchange Carrier [LEC] and NAS Patuxent River provided circuits. Additionally, the Contractor will support and manage approximately 3,000 wireless devices working directly with individual customers, wireless carriers and Government personnel. Administrative support, such as maintaining documentation processes and procedures, asset management and billing, are also required.

The Contractor will also be responsible for analysis, design, programming, software conversion, production support, system maintenance and software engineering for the 5ESS and peripheral equipment, Callegra voicemail systems and installation of a broad range of circuits to include T-1’s, PRI’s, OC3 and above, Transport Layer Security [TLS] Ethernet circuits, maintenance and programming of both digital and analog telephones and Inside/Outside cable plant premise wiring.

The Contractor must independently perform the assigned support tasks, which includes preventative maintenance; complete quality control; supervision of contracted employees; schedule control; provide equipment, tools, materials and test equipment, technical personnel and non-personal services necessary to perform tasks defined in this Statement of Work (SOW), except as specified in Section 3.1.2, Work Location and Facilities. Administrative support, such as maintaining documentation processes and procedures, asset management and billing, are also required.

2. Applicable Documents:

2.1 NAVAIR Instructions

· NAVAIRINST 12620.1 dated October 23, 2012, Compressed Work Schedule

· NASPAXRIVINST 5510.15Q

· NASPAXRIV INSTRUCTION 12610.7G

· NAVAIR (NAWCAD) 5510.30

2.2 Other Government documents (e.g., SECNAV and OPNAV Instructions)

· SECNAVINST 5510.30B

· SECNAV M-5510.30

· SECNAV 5239.1

· OPNAV 5239/14 (Rev 9/2011)

· SECNAVINST – 5239.20A DON Cyberspace IT and Cybersecurity Workforce Management and Qualification

· SECNAV M-5239.2 DON Information Assurance Manual

2.3 Department of Defense (DoD) Standards

· DoD 5500.7-R, The DoD Joint Ethics Regulation, Standards of Conduct

· DoD-D-5220.22, National Industrial Security Program

Corporate standards fall within an over-arching federal strategy that is documented as the Federal Enterprise Architecture Framework. The environment is dynamic, therefore, the current architecture will evolve over time as technological advances occur and are incorporated. The following is a list of the current NAVAIR Base Telephone Office architecture:

3. Requirements:

3.1 General Requirements

3.1.1 Compability – The Contractor shall maintain the capability to prepare documents and software packages compatible with the Government IT environment through the security classification of Sensitive But Unclassified {SBU} in Information Technology Infrastructure Library [ITIL] format. The current operating environments required for this contract include but are not limited to:

Microsoft Windows 10 Microsoft Project 2010 Microsoft Office Professional Plus 2010 Adobe Acrobat XI (reader) Internet access

The Contractor shall maintain the ability to interface with and transfer data to and from requiring office software aplications and their upgraded versions. The Contractor shall maintain state-of-the-art virus software and ensure that all media are virus free when delivered. The Contractor shall be capable of internet and LAN communications with the BTO. Contractor personnel shall be capable of maintaining real-time communications, both voice and data transfer capabilities, with the BTO during working hours, whether at the Contractor work site or on travel.

3.1.2 Work Location and Facilities

The principal place of performance is Patuxent River, MD; however, the place of performance is not limited to the above location due to the evolving, integrated and capability-focused enterprise requirements throughout the Department of the Navy. Additional support services may be required to all NAVAIR locations, including Lakehurst, NJ, China Lake, CA, Point Mugu, CA, Orlando, FL, Cherry Point, NC, Jacksonville, FL, San Diego, CA and North Island, CA and other sites as required. The Government will supply office space, computer equipment (e.g., Navy Marine Corps Internet (NMCI seat), telephone, scanners, and reproduction resources when the Contractor is working on-site to the extent permitted by the Government and as required for performance of the contract. Office supplies such as pens, paper and other incidental items shall be provided by the Contractor for all Contractor personnel.

3.1.2.1 Work Location: The majority of the work will be performed at the Government site[s] which include:

Information Technology/Cyber Security (IT/CS) Department (7.2), Base Telephone Office (BTO) – Naval Air Systems Command (NAVAIR), Naval Air Warfare Center Aircraft Division (NAWCAD) and NAS based Tenants

Washington Liasion Office (WLO) and Washington Planning Center (WPC) – Crystal City, Va.

NAWCAD Webster Field, MD. (St. Inigoes, MD.)

NRC Solomons Island

Other offsite facilities requiring voice communications supporting NAVAIR/NAWCAD mission-related activities (e.g., Exploration IV & V, Expedition 4, Pecan Court [Wildewood], etc.)

3.1.2.2 Meeting and Conference room support: If required, the Contractor shall have the capability to locate and secure conference room facilities for conducting meetings at the classification levels up to Sensitive But Unclassified {SBU}. This support shall be provided at the Contractor’s facility. The conference room should hold a minimum of six persons and have VTC capability (non-GFE). The conference room shall contain sufficient equipment to conduct meetings with presentations. Therefore, the facility shall have projectors and/or TV displays, computer(s) with compatible software as required in Paragraph 3.1.1 and telephone(s) as minimum requirements. .

3.1.3 Contract Status Reporting. The Contractor shall provide the following documentation:

3.1.3.1 Monthly Progress and Financial Status Report: The Contractor shall provide a progress and financial status report in accordance with the Contract Data Requirements List (CDRL A001). The report shall include work accomplished since submittal of the last report, both monthly and cumulative man-hour costs expended by labor category and material and travel costs.

3.1.3.2 Enterprise-Wide Contractor Manpower Application (ECMRA): The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for services provided under this contract for the BTO via a secure data collection site. The Contractor is required to completely fill in all required fields using the following web address: https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government Fiscal Year (FY), which runs October 1 through September 30. While inputs may be reported no later than October 31 of each calendar year. Questions may be directed to the Help Desk, linked at https://doncmra.nmci.navy.mil.

3.1.4 Work Schedule to include Compressed Work Schedule (CWS), overtime, Holidays, and installation closure.

3.1.4.1 Work Schedule: The Contractor shall provide the required services and staffing coverage during normal working hours. Normal working hours are usually 8.5 hours (which includes a 30-minute lunch break), from 7:00 am to 4:30 pm each Monday through Friday (except on the legal holidays specified in section 3.1.4.1.2)

3.1.4.1.1 Some supported Government offices have flexibility to start as early as 0630 and end as late as 1800, Monday – Friday

3.1.4.1.2 Compressed Work Schedule (CWS): CWS is an alternative work schedule to the traditional five 8.5 hour workdays worked per week {inclusive of 30 minute lunch break}. Under a CWS schedule, an employee completes the following schedule within a two-week period of time: eight weekdays are worked at 9.5 hours each, one weekday is alternately worked as 8.5 hours and one weekday is not worked by the employee. The result is 80 hours worked every two weeks, with 44 work hours one week and 36 work hours the other.

The Contractor, with agreement by the Contracting Officer Representative, Alternate Contratcing Officer Representattive (COR/ACOR), may allow its employees to work a CWS schedule. If the Contractor chooses to allow its employees to work a CWS schedule in support of this contract, any additional costs associated with the implementation of the CWS schedule vice the standard schedule are unallowable costs under this contract and will not be reimbursed by the Government. Additionally, the CWS schedule shall not prevent Contractor employees from providing necessary staffing and services coverage when required by the Government. If agreement to implement the CWS schedule is reached with the COR/ACOR, the overall schedule must be provided and approved. Key contractor personnel, at the discretion of the COR/ACOR, may not be allowed to work a CWS schedule even if the remaining employees are permitted to do so.

3.1.4.1.2 Holidays: The Government observes the following Holidays:

New Year’s Day, January 1 Martin Luther King’s Birthday, the third Monday in January President’s Birthday, the third Monday in February Memorial Day, the last Monday in May Independence Day, July 4 Labor Day, the first Monday in September Columbus Day, the second Monday in October Veteran’s Day, November 11 Thanksgiving Day, the fourth Thursday in November Christmas Day, December 25

With the exception of the events in section 3.1.4.2.3 below, the contractor is permitted to observe the above Holidays in accordance with its corporate policy. In the event any of the above holidays occur on a Saturday or Sunday, or CWS alternate Friday, then such holiday shall be observed in accordance with COR/ACOR direction.

3.1.4.1.3 Installation closure: The purpose of this section is to make expressly clear that the Government shall not reimburse the Contractor the costs of salaries or wages of Contractor personnel performing under this contract for the period during which Contractor personnel are dismissed from, or do not have access to, the Government workplace/installation due to emergency situations including inclement weather conditions or other unforeseen reasons. In such cases where the Contractor personnel are already present on the installation, they shall be dismissed. If services were provided to the Government for portions of the day until the Contractor personnel were dismissed, then the Contractor shall direct charge these services during this time-frame

Under this contract there will be select Contractor personnel designated as providing Contractor support services to mission-essential/critical federal employees and functions. The names of these designated Contractor support personnel will be provided to the appropriate facility management areas to ensure access is permitted in case of installation closure or restricted access as per NASPAXRIV INSTRUCTION 12610.7G. The Contractor shall direct charge services rendered by these designated support Contractors who were permitted to the Government workplace and rendered services. The Contractor is responsible for supporting identified mission essential/critical functions and shall provide the requisite qualified personnel to ensure the continuity of operations. Mission-essential/Critical Contractors will include the Program Manager, Network Management Systems support person and any other personnel deemed necessary to support services to mission-essential/critical federal employees and functions.

On-Call Support: Telephone and circuit services are required twenty-four (24) hours a day, three hundred sixty five (365) days a year; therefore, support for the BTO tasks will require on call services during non-business hours on weekdays, weekends, and federal Holidays for emergency 5ESS switching system, telephone service, circuit problems, disruptions or outages as determined by the Government TPOC/ATPOC. The Contractor shall identify ESSENTIAL/critical personnel as ‘essential during a declared emergency’, which means that they may be required to report for work in the event of an emergency. The Contractor is required to provide an on call schedule to address emergency 5ESS switching system, telephone, or circuit service problems, disruptions or outages. The Contractor will develop an on call process and provide this process to the Government TPOC/ATPOC for approval. The TPOC/ATPOC will function as the focal point for all on call services and will use the on call process to contact identified Contractor personnel as needed. The on call process will require Contractor personnel to respond to the TPOC/ATPOC or BTO Team Lead and/or customers within 2 hours of initial contact. When/if on call support requires onsite work; the Contractor will be onsite and actively working issues within 4 hours of initial contact.

Contractor work schedules shall be coordinated with the COR/ACOR and TPOC/ATPOC to ensure: 1) coverage during critical periods, 2) coordination of tasks involving other Contractors, and 3) security compliance for buildings/areas where access is controlled.

The Contractor is required to identify individuals in each functional area as KEY/Mission Essential/Critical personnel. The Contractor is also required to identify ESSENTIAL personnel as deemed necessary to sustain data center operations.

Part Time On call (PTOC) personnel shall be brought in to accommodate heavy work volumes or fill in for absentees as required. They shall complete the onboard training as well as refresher training as necessary.

3.1.4.1.4 Overtime: Overtime cannot be charged directly to the contract unless first approved in writing by the COR/ACOR.

3.1.5 Other Direct Costs: ODCs are based on a per annum amount. The COR/ACOR approval shall be obtained prior to the purchase of any material or travel expenses.

3.1.5.1 Travel: In support of this contract, some CONUS travel may be required. The Contractor shall coordinate travel with the COR/ACOR, and obtain prior authorization for travel from the COR/ACOR prior to incurring any travel costs. A proposal showing complete breakdown of all estimated travel charges shall be provided to the COR/ACOR at no additional cost to the Government. If accepted, the COR/ACOR will provide a written authorization to the Contractor to proceed with travel, provided travel funds exist for the task. Authorized travel costs incurred by the Contractor personnel in support of tasks issued hereunder are allowable and reimbursable in accordance with FAR 31.205-46. A Not to Exceed (NTE) amount will be included as a line item to be used on a cost-reimbursable basis. Other Direct Costs necessary for performance of this contract shall be reimbursed in accordance with NAVAIR clauses 5252.232-9509, Reimbursement of Travel, Per Diem, and Special Material Costs, and 5252.242-9515, Restriction on the Direct Charging of Material in Section H.

3.1.5.2 Material: The Government will supply office space, computer equipment (e.g., NMCI seat), telephone, scanners, and reproduction resources when the Contractor is working on-site to the extent permitted by the Government and as required for performance of the contract. Office supplies such as pens, paper and other incidental items shall be provided by the Contractor for all Contractor personnel.

The Government shall procure material and equipment to be utilized by the Contractor in performance of duties. Incidental material and equipment such as hand tools, regularly used test equipment such as volt ohm meters, ISDN test sets and other associated items shall be provided by the Contractor when essential to the contract performance and not provided by the Government. The Contractor shall furnish everything required to perform the individual contract requirements unless those items are specifically stated to be Government-furnished property. All material and equipment purchased by the Contractor for the use or ownership of the Government will become property of the Government. The Contractor shall document the transfer of the materials in the monthly progress report and appropriate Government documentation. A Not to Exceed (NTE) amount will be included as a line item to be used on a cost-reimbursement basis.

3.1.6 Subcontractors: Provisions stated herein shall be clearly and effectively communicated to all subcontractors providing support under this contract. All provisions of this SOW shall flow down to subcontractors providing support under this contract.

3.1.7 Management of Contractor Personnel: The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. The contractor shall manage its employees and guard against any actions that are of the nature of personal services, or give the perception of personal services.

3.1.8 Transition Strategy: The Contractor is required to execute a transition strategy that is built around maintaining the mission with minimal impact, not only in terms of the timeliness of the process but also to ensure that critical data and knowledge transfer occurs.

Phase-In: A smooth and orderly transition between the Contractor and the predecessor Contractor is necessary to assure minimum disruption to vital Contractor services and Government activities. The Contractor shall not disrupt official Government business or in any way interfere with the assigned duties of the predecessor Contractor’s employees. The Contractor may notify the predecessor Contractor’s employees that the Contractor shall be assuming services upon the Contract start date and may distribute business cards, employment applications, brochures, and other company information to the predecessor, provided that there is no interference with the Contract employees’ assigned duties (e.g. during off hours or during lunch breaks). However, the Contractor shall not interview, recruit, schedule interviews, or conduct extensive discussions with the predecessor Contractor’s employees while they are on duty. The Government will allow a maximum 30 day start up from the time of task order award to the initial start of performance

Phase Out: Upon termination or expiration of the contract, the Contractor shall ensure an orderly transition of responsibilities, while minimizing impact to the operation. The Contractor shall submit an Exit Transition Plan, to include the minimum elements listed below as well as any additional elements deemed necessary, in accordance with CDRL A004.

· Work Turnover: The Contractor shall provide a plan of action to effectively transfer tasked work that is in process at the expiration of the contract to the successful Offeror.

· Quality Assurance: The Contractor shall provide a plan of action to ensure continuation of quality review processes during the transition period to the successful Offeror.

· Risk Mitigation Strategies: The Contractor shall provide a plan of action to mitigate contract performance risks (quality and schedule) encountered during the transition period.

· Data/Information Transfer: The Contractor shall provide a plan of action for the efficient inventory and transfer of program data to the successful Offeror.

· Government Furnished Materials: The Contractor shall provide a plan of action for the efficient transfer of materials to the Government.

3.2 Security

3.2.1 Citizenship Requirements: Only U.S. citizens may perform under this contract. The Contractor shall conform to the provisions of the DOD-D-5220.22, ‘National Industrial Security Program,’ and shall obtain and maintain security clearances for Contractor employees requiring access to classified information and/or entry to controlled areas. The Contractor shall comply with SECNAVINST 5510.30B and SECNAV M-5510.30 to assure that the proper investigation is conducted for Contractor personnel. All Contractor personnel shall have the ability to obtain a SECRET or TOP SECRET clearance as identified by the Government. The Contractor shall comply with SECNAVINST 5510.30B and SECNAV M-5510.30 to assure that the proper investigation (SSBI) is conducted for those Contractor personnel that require privileged access as defined in SECNAV 5239.2 or NAVAIR (NAWCAD) 5510.30.

Project Manager - (KEY) – Advanced

Specialty area 48 (Cyber IT/CSWF Workforce Model)

BTO CSS Services:

Requires personnel to possess a Secret Clearance. A minimum of an interim clearance is required at time of hire.

Communications (Voice/Wireless/Infrastructure):

· 5239 Cybersecurity requirements may be required within 6 months of hire.

· Combined education, training and hands-on [OJT] experience may substitute for industry certifications

Network Management Systems Administrator (KEY) – Advanced

Specialty Area 48 5ESS Switch Oversight:

Requires personnel to possess a Secret Clearance. A minimum of an interim clearance is required at time of hire.

Communications (Voice/Infrastructure)

· 5239 Cybersecurity requirements may be required within 6 months of hire.

· Combined education, training and hands-on [OJT] experience may substitute for industry certifications

Telecommunication Mechanic II - 12 Positions {2=Surge Personnel) – Journeyman

Specialty Area 48 Telephone Field Technician:

Requires personnel to possess a Secret Clearance. A minimum of an interim clearance is required at time of hire.

Communications (Voice/Infrastructure)

· 5239 Cybersecurity requirements may be required within 6 months of hire.

General Clerk III (3 Positions) - Entry-level

Specialty Area 41 Wireless Order Processing/Sustainment:

Requires personnel to possess a Secret Clearance. A minimum of an interim clearance is required at time of hire.

Communications (Wireless Services)

· 5239 Cybersecurity requirements may be required within 6 months of hire.

Accounting Clerk III (2 Positions) - Journeyman

Specialty Area 41 Accounts Receivable:

Requires personnel to possess a Secret Clearance. A minimum of an interim clearance is required at time of hire.

Communications (Wireless)

· 5239 Cybersecurity requirements may be required within 6 months of hire

The Contractor shall educate and brief employees concerning the handling and protection of classified material, and other security measures as described herein in accordance with DOD-D-5220.22, National Industrial Security Program. Contractor shall comply with mandates for annual security training. Interim clearances from Contractors will be accepted for no greater than a period of up to twelve months of performance unless approved by the Command ISSM and Command Security Manager. Full clearance levels must be acquired as soon as possible and maintained throughout the performance of the contract or task order. The Contractor shall comply with the security and certifications requirements as listed in this SOW.

3.2.2 Investigative Requirements: All Contractor personnel shall maintain security clearance eligibility commensurate with the level of classification of the work performed as annotated in the Contract’s DD-254, Contract Security Specification. The Contractor is responsible for ensuring that all personnel receive the requisite investigation and are favorably adjudicated in accordance with DoDM 5220.22, National Industrial Security Program Operating Manual. Contractor employees who fail to meet security clearance requirements may not access classified information or perform sensitive duties. In such cases, the Contractor employee may not perform on the contract.

3.2.3 Common Access Card (CAC)/Public Key Infrastructure (PKI), System Authorization Access Request (SAAR-N)

3.2.3.1 All personnel in support of this contract with requirements for accessing Government IT systems, and in accordance with NAVAIR Clause 5252.204-9505, must provide a completed System Authorization Access Request -Navy (SAAR-N) form (OPNAV 5239/14 (Rev 9/2011) or latest version thereof) and documentation of completion of the DISA Cyber Awareness Challenge. The link to this course is located at: http://iase.disa.mil/eta/cyberchallenge/launchPage.htm

SAAR-N forms will be approved and signed by the TPOC/ATPOC or authorized Government sponsor, and submitted to the NAVAIR National Help Desk or designated Government alternative for processing. Copies of the approved SAAR-N forms may be obtained through the COR/ACOR or designated SAAR-N Government Sponsor.

If requested, the Contractor shall provide to the COR/ACOR or designated SAAR-N Government Sponsor documentation sufficient to prove that it is monitoring/tracking the SAAR-N requirements for its employees who are accessing Navy IT resources. For those Contractor personnel not in compliance with the requirements of this clause, access to Navy IT resources will be denied/revoked.

The SAAR-N form remains valid throughout contractual performance, inclusive of performance extensions and option exercises where the contract number does not change. Contractor personnel are required to submit a new SAAR-N form when they begin work on a different contract or due to changes in name, access requirements, or clearance changes.

3.2.3.2 Command Access Cards (CAC) / Local Badges: Contractor CACs and facility specific identification badges will be issued by the Government to on-site contractor personnel and shall be visible at all times while personnel are at the Government site. The contractor shall furnish all requested information required to facilitate issuance of identification badges and shall conform to DoD Instruction 1000.13 .

All CACs and identification badges issued to Contractor employees shall be returned to the Government Security Department at the Government site in accordance with DoD Instruction 1000.13, Vol. 1 (ID Card Life-Cycle) following completion of the contract, relocation or termination of an employee, or upon request from the Contracting Officer’s Representative. The Government will provide the contractor access to Government facilities, as required, for performance of tasks under this contract.

3.2.2.3 DD-254: The contractor shall comply with security requirements specified in the DD-254 attached to this contract. Information or data that the contractor accesses shall be handled at the appropriate classification level, unclassified information shall be handled as “For Official Use Only”. Distribution is authorized to the Requiring Office’s Organization and supported Activity only. Other requests for deliverables under this contract shall be referred to the TPOC/ATPOC/COR/ACOR of this contract for approval.

3.2.4 Information Security: If the work is performed at the Contractor’s facility, the Contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of classified information and controlled unclassified information (CUI) and to control distribution of CUI in accordance with DoD 5220.22-M (NISPOM), and SECNAV M-5510.36.

3.2.4.1 Marking: All information generated by the Contractor shall be properly marked. For Official Use Only information generated and/or provided under this contract shall be marked in accordance with DoDM 5200.01. Technical information shall also be marked with appropriate Distribution Statements and Export Control warnings in accordance with DoDD 5230.24 and program Security Classification Guidance.

3.2.4.2 Public Release: No information pertaining to this contract shall be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by the appropriate U.S. government authority. Proposed public releases shall be submitted for approval prior to release through the NAS Patuxent River Public Affairs Office {PAO} at (301) 342.2163.

3.2.4.3 Loss, Compromise and/or Electronic Spillage of Classified or Controlled Unclassified Information: All instances of loss, compromise and electronic spillage of classified or controlled unclassified information shall be reported to the COR/ACOR, TPOC/ATPOC and Government Security Office within 24 hours of the incident occurring.

3.2.5 Operations Security (OPSEC): The contractor shall comply with activity OPSEC program instructions, guidance and contribute to organization-level OPSEC efforts. The contractor will include OPSEC as part of its ongoing security awareness program and take all required activity OPSEC training. The contractor will protect identified critical information, sensitive unclassified information and activities, which, if divulged, could further compromise classified or sensitive information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission

While performing aboard NAVAIR or NAVAIR sites, the contractor shall comply with facility OPSEC program instructions and contribute to organization-level OPSEC efforts:

· Include OPSEC as part of its ongoing security awareness program and take all required Agency training

· Be responsive to the Supporting OPSEC Manager on a non-interference basis Protect sensitive unclassified information and activities, which could compromise classified information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission.

3.2.6 Anti-Terrorism Force Protection and Emergency Management: The work performed on this contract is Emergency Essential in accordance with OPNAVINST 3440.17A and Government Emergency Management, Antiterrorism and/or Continuity of Operations Plans. Contractor personnel shall comply with all Government Emergency Management, Anti-terrorism and/or Continuity of Operations Plans [COOP] and directives. Contractor personnel shall report for work at Government facilities upon declaration of Force Protection Condition CHARLIE or in any event or emergency where Government officials direct curtailment of operations to “Mission Essential Only”. All Contractor personnel assigned to a government facility shall complete annual Anti-terrorism (Level One), Active Shooter and any other training deemed appropriate by Government direction.

3.2.7 Vehicles

The Contractor shall be responsible for providing vehicles applicable to the work function. The Contractor will be responsible for ALL costs associated with VEHICLES, INCLUDING BUT NOT LIMITED TO, insurance, fuel, and maintenance. For informational purposes, it is noted that the current incumbent provides 7 vehicles in support of this tasking.

3.2.8 Training

The Contractor shall provide qualified personnel who are capable of assuming their duties at contract award in support of the 5ESS and field services telecom functions and other associated duties. Training for Contractor personnel shall be at the Contractor's expense. All training requirements must be coordinated with the COR/ACOR and/or TPOC/ATPOC to ensure compliance with contract requirements and schedules. The government will only provide training specific to the government systems, on line applications and other databases in support of this contract to include HEAT, WITS Service at Once (S@O), TMS (currently TMA Manakon) and Callegra.

3.2.9 Investigations

All Contractor employees shall cooperate with Government investigative agencies conducting criminal or administrative investigations.

3.2.10 Disclosure of Information

Contractor employees shall not discuss nor disclose any information which they are exposed to during the execution of contract tasking to parties other than the originator of the information, authorized Government investigative personnel, the Contracting Officer, COR/ACOR and or TPOC/ATPOC. Improper disclosure of sensitive information may be grounds for removal of Contractor personnel. The Contractor shall provide the TPOC/ATPOC and COR/ACOR a copy of the signed Non-Disclosure Agreement (NDA) that the employee signed before performance began, if requested.

3.2.11 Contractor Access

The Government will provide the Contractor access to Government facilities, as required, for performance of tasks under this contract. Contractor personnel shall comply with NASPAXRIVINST 5510.15Q to gain admission to the Naval Air Station, Patuxent River and Webster Field, Maryland. Contractor personnel shall comply with all documented IT/CS Department check- in procedures. Upon employee reassignment or contract completion, Contractor personnel must check out following the Information Technology/Cyber Security (IT/CS) Department and local site check out procedures.

3.2.12 Classified Spillages

The number of classified spillages on Defense Department information systems continues to rise, resulting in significant costs to NAVAIR, particularly in light of the current resource-constrained environment. The Navy's IT Service Provider, Navy Marine Corps Internet (NMCI) charges the Government per contaminated workstation to contain and clean an electronic classified spillage. To that end, it is incumbent upon the Contractor to pay for the containment, clean up and remediation of any classified spillage that is the result of the unauthorized disclosure of classified information by any employee of the Contractor working under the provisions of this SOW. Classified data spills occur when classified data is introduced either onto an unclassified information system or to an information system with a lower level of classification, or to a system not accredited to process data of that restrictive category.

3.2.13 Contract Deliverable Requirement List (CDRLs)

The Contractor shall prepare and submit the below data items in accordance with the requirements of the attached DD Form 1423, Contract Data Requirements List.

Deliverables/Metrics Matrix (A001)

The Contractor shall provide, on a monthly basis, a spreadsheet for this contract, which identifies per month the number of events completed in each category, number of units/products, where applicable, and the number and percent of efforts/products reflecting full customer satisfaction. Labor hours are to be reported by event as well.

‘Product/Service’ refers to a product or service within the performance requirements of this contract. The interpretation of ‘Events’ and ‘Units’ is based upon the task described. Unit is identified as the component(s) that are acted upon by the event. A description of the units and the number that received service will be supplied. The number of labor hours is indicative of the complexity of the event.

The following is the format and required level of detail for the products/services identified in this contract. Additional data relative to Base Telephone Office support products and services within the scope of this contract may be required.

Note: ‘Full Customer Satisfaction’ indicates customer acceptance of a product, as delivered, with no documented negative comments or complaints.

Monthly Status/Progress Report (A002)

The Contractor shall provide a monthly narrative progress report detailing reporting period by project, status of efforts during the period, milestones achieved and issues encountered, recommended solutions, and any issues requiring Government action. Additionally, the report must contain any travel during the reporting period to include for each trip, the traveler(s) name, dates of travel, destination, purpose of travel, products or services supported/reviewed, primary point of contact at destination (including telephone numbers), trip findings, and issues arising from travel.

Monthly Material Report (A003)

The contractor must also provide a monthly Material Report detailing materials billed during the period. The report must reflect the item(s) or service(s) procured, description, cost (unit and total), source, date of procurement, date of COR/ACOR and /TPOC/ATPOC concurrence for procurement, and purpose of material/service.

Desk Guides/Standard Operating Procedures (SOPs) (A004)

The Contractor must provide semi-annually or as process updates require, desk guides and/or Standard Operating Procedures for those areas where support is provided. Information Technology Infrastructure Library [ITIL] Contractor format is required. The Contractor will work with the TPOC/ATPOC or other Government representative to identify the distinct sub-functional areas within this contract and outline a delivery and periodic update schedule. An electronic copy shall be provided for each functional area, where applicable.

System Design and Project Plan (A005)

The Contractor shall provide system design and project plans as required in conformance with Navy and industry standards on an as needed basis. Documentation shall include requirements delineated in Section 3.2 of the Performance Requirements.

AD-HOC Progress, Status and Management Reports (A006)

The Contractor shall provide ad-hoc progress, status and management reports upon request from the customer. Report data will be retrieved from the Base Telephone Office Accounts Summary Database [BTOASD], Manakon, HEAT, Business Objects and other systems utilized by BTO personnel or follow on applications. Corporation affiliations shall be referenced on all written documentation that refers to Contractor personnel. This is required for internal and external communications.

Contractor IT Personnel Spreadsheet Report (A007)

The Contractor must provide a monthly Contractor IT Spreadsheet Report to the COR/ACOR depicting those prime and subcontractor employees requiring IT access and completion of and/or status of the qualifying requirements, such as type of security clearances, 5239 requirements, dates of compliance, System Authorization letters.

Quality Assurance Plan (CDRL A008)

Product quality and timeliness will be assessed by the COR/ACOR and/or Technical Point of Contact (TPOC/ATPOC).

Customer complaints are first resolved by CSS personnel prior to referral to the TPOC/ATPOC. Upon receipt of a customer complaint, the CSS Project Manager will document the customer’s complaint and assess the validity and cause. Will notify TPOC/ATOPC. The TPOC/ATPOC will follow up with the customer as they deem appropriate to determine areas of responsibility. The COR/ACOR and/or TPOC/ATPOC will make the determination of what short term action shall be taken to correct unacceptable performance. They will immediately identify poor performance that jeopardizes mission and will coordinate resolution of those situations with the Contractor and Contracting Officer. The COR/ACOR or TPOC/ATPOC will document all complaints and any required rework.

Enterprise-Wide Contractor Manpower Reporting (CDRL A009)

In accordance with NMCARS 5237.102(90), the Contractor shall report all Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Base Telephone Office via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: https://doncmra.nmci.navy.mil. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil.

3.2.14 Cyberspace Workforce Management

The required DON Cybersecurity Workforce Management Program requires compliance for all Contractor personnel working this task order/contract with the policy established in the Secretary of the Navy Instruction (SECNAVINST) – 5239.20A, “ Department of the Navy Cyberspace Information Technology and Cybersecurity Workforce Management and Qualification, along with SECNAV M-5239.2, ‘DON Information Assurance Manual. Contractors should have the required SECNAV M-5239.2 baseline certification based on assigned specialty area prior to performing work on the contract or the task order.

Exceptions to this requirement will require approval from Site ISSM or Command ISSM will not exceed 6 month duration to become compliant with the requirements of this contract or task order. All Contractor personnel providing services under this task order shall comply with all NAVAIR and DON IA policies and guidance where applicable and any training or certification required to comply with this directive is at the expense of the Contractor. The TPOC/ATPOC will assign the appropriate specialty area per SECNAV M-5239.2 based on the duties and responsibilities being performed.

Support activities shall comply with Command initiatives such as Navy ERP and AIRSpeed and shall be performed in accordance with NAVAIR, DOD, and DON initiatives, standards, policies, and mandates such as Application Portfolio Management, Defense Business Transformation Guidance, Navy Enterprise Application Developer’s Guide (NEADG), Clinger Cohen Act, Federal Information Security Management Act [FISMA], and Web Enablement. Any tools that will be hosted by NMCI or run on NMCI workstations must be certified for NMCI and comply with NMCI policy.

3.3 Detailed Support

3.3.1 Telecommunication Engineering Technical Assistance and Installation

The Contractor shall provide telecommunications systems and software engineering to analyze/integrate current and future Government systems. The Contractor shall provide management support, data processing, and management support resources for investigations and reports relating to project management concepts, systems, engineering, performance requirements, assessments and installations. The Contractor shall provide technical analyses of emerging technologies, developing telecommunications systems capability, interoperability, and interface engineering requirements. Tasks will include:

a) Assist in identifying and documenting NAVAIR/NAWCAD technical planning requirements and procedures for the integration of improvements or new systems/subsystems into the Navy's existing telecommunications system and Telecommunications Modernization Plan.

b) Assist in identifying and defining integration and interface requirements among the Navy's telecommunications systems to include those requirements for compatibility with other emerging, major DOD telecommunications systems (i.e. Defense Information Systems Agency (DISA) and Government Services Administration (GSA) Networx) and subsequent interaction with ongoing commercial developing systems (i.e. Voice Over Internet Protocol, [VOIP]).

c) Conduct interface/integration design studies and dependency analyses necessary to support Low Bit Rate Video (LBRV), Digital Subscriber Loop (DSL) and data integration requirements.

d) Provide telecommunications network support in the day to day operation of the Lucent Technologies 5ESS (5 Electronic Switching System) digital switching system.

e) Perform simple and complex 5ESS switch translations for moves, adds, changes and deletes of ISDN and Analog lines utilizing the Trunk Line Work Station.

f) Support the 5ESS switch equipped with System Signaling Seven (SS7) telecommunications trunking to the public switched network.

g) Maintain, operate, and provide administration for the Callegra Voice Mail System.

h) Interface with the various telephone related vendors such as Verizon, LGS, AT&T, Lucent and others to schedule and track the installation of new services and/or maintenance of equipment.

i) Coordinate and perform all tasks, including submitting service requests for systems containing repair, moves, adds, changes, and deletes (MACDs) data. These include, but are not limited to HEAT and TMA Manakon/Condor databases and/or their replacements.

j) Provide technical support for all generic software and hardware upgrades to the switching system.

k) Coordinate and/or perform corrective maintenance on all various ISDN and Analog telephone instruments, peripherals including batteries, power supply units, NT1 equipment and VTC delivery equipment. Perform maintenance of additional communications equipment as required.

l) Install and maintain Integrated Access Device’s (IAD), (i.e. ADTRAN or similar equipment) used to provide analog and ISDN voice telecommunications services to remote locations and high capacity circuits.

m) Install and maintain inside premises wiring and other tasks to complete moves, adds, changes and deletes as required.

n) Provide recommendations for modification or expansion of existing facilities. Conduct required reviews of telecommunications architecture to include submission of recommendations for any shortfall of equipment and the development of new architecture plans for evolving requirements, as required.

o) Following Government and industry standards, assist in developing criteria for interface of various systems which exist within the NAWCAD complex.

p) Provide documentation incorporating system design and project plans that address NAWCAD requirements in conformance with Navy and industry standards.

q) Conduct market network surveys, network traffic studies, and equipment audits and provide recommendations, as required.

r) Maintain inventory of phone equipment and services.

s) Assist in developing Verification and Validation (V&V) and quality assurance plans for telecommunications systems and support in the certification of other Contractors installing telecommunications systems at Patuxent River, St. Inigoes, Solomon’s Island and other community of interest sites.

t) Provide installation of inside and outside cable plant, customer premises equipment and networks and digital switching systems to conform to engineering plans, as required.

u) Document, maintain or update Standard Operating Procedures [SOPs] in Government approved format to remain current on procedures/processed to execute daily tasking.

v) Extend, install and maintain DISA and/or commercial circuits and services utilizing existing base communications infrastructure.

w) Review or develop wire distribution plans to include: disposition of telephone instruments, dial up data requirements, required cabling by type, size, routing, distribution frame requirements, and identification of special feature and class marking requirements.

x) Following approved telecom standards; assist in developing criteria for interface of all subsystems to be interconnected with designated telephone, data and/or carrier systems.

y) Perform telecommunications traffic studies or evaluate traffic studies conducted by other agencies, perform economic evaluations, and make recommendations for additions, deletions or enhancement of various types of trunking configuration and common user or dedicated circuitry.

As required, provide support to Government POC and or conduct required coordination with the DISA and/or the Navy Circuit Management Office (NCMO), including the preparation and submission of Telecommunication Requests (TR), for the provisioning and installation of telecommunications circuits, necessary to provide external connectivity for NAVAIR, WLO and WPC, NAWCAD, NAS Patuxent River, NAS based tenants, NAWCAD Webster Field MD and Solomon’s Islandand other sites as required. This connectivity may be required with other DOD, Navy, or commercial activities with which the command may be required to establish voice, video or data communications in support of its mission.

3.3.2 Switching Equipment Testing and Quality Assurance (QA)

The Contractor shall support Government personnel and independent Contractors in certification and acceptance of switching systems, equipment upgrades and monitoring of the 5ESS switch. Tasks will include:

a) Assist in developing Validation and Verification (V&V) plans

b) Observe, test and inspect in conjunction with duly authorized Government personnel

c) Perform or work in conjunction with independent Contractors to test and inspect new or existing…