ZODIAC_IDIQ_Performance_Work_Statement.doc

ATTACHMENT 1

N00421-16-R-0075

PERFORMANCE WORK STATEMENT (PWS)

FOR

ZODIAC

MODULAR DATA RECORDER SYSTEM

PATUXENT RIVER NAS, MD

PERFORMANCE WORK STATEMENT

TABLE OF CONTENTS

SECTION

PAGE

INTRODUCTION

1.0

BACKGROUND

2.0

SCOPE OF WORK

2.1 Primary Services

3.0

REPAIR/RETROFIT

3.1 Non-Warranty Repair

3.2 Warranty Repair

3.3 Repair Turn-Around

4.0 ENHANCEMENT/UPGRADE

5.0 TECHNICAL SUPPORT

5.1 Technical Support

5.2 Training

6.0 DELIVERABLE DOCUMENTS

6.1 General

6.2 Commercially Built HSDAS Items

6.3 Status Report

7.0

SERVICE DELIVERY SCHEDULE

8.0

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

9.0 GENERAL INFORMATION

9.1 Period and Location of Performance

9.2 Special Certification Requirements

9.3 Quality Control

INTRODUCTION

This PWS describes the specific requirements and objectives for the product enhancement/ upgrade, repair services, field service and technical support of the Zodiac Modular Data Recorder (MDR) and associated components for all combined test forces (CTFs) at Patuxent River NAS and other DoD CONUS agencies. In addition, the PWS specifies product enhancement/upgrade, field service and technical support of the Zodiac MDR units and components of the airborne test instrumentation data recording system and interface of common airborne instrumentation data acquisition systems (CAIS).

1.0

BACKGROUND

The Zodiac MDR units and associated components are intricate and critical elements of the test missions performed at Patuxent River NAS and other DoD installations across the CONUS. These units are complete data recording media devices designed primarily for aircraft and ground flight test use. These devices and associated components primarily record acquired aircraft flight test data used to verify, design, develop and configure aircraft systems and ensure that those systems meet design goals for performance and, more importantly, safety.

2.0

SCOPE OF WORK

Unless otherwise specified, the contractor shall provide services for acquisition and support of Zodiac MDR products provided under this contract.

2.1 Primary Services

· Support Items – Manuals, Maintenance and Technical Support

· Repairs

· Enhancements/Upgrades (Retrofits)

· Technical Support & Field Assistance

3.0 REPAIRS

3.1 Non-Warranty Repair When feasible by the government end user, the contractor shall repair unwarranted components/subsystems as required, upon receipt of a delivery/task order. The pricing of each repair will be negotiated in accordance with the Ordering Procedures in the contract. The process shall be as follows:

a. Upon request from the government end user, the contractor shall provide an RMA number before shipment of units for repair.

b. Upon receipt of items for repair, the contractor shall perform teardown/analysis, and subsequently provide a repair cost proposal. This proposal shall contain the results of the analysis that explains the failure mode/deficiency. The pricing of each repair will be negotiated in accordance with the Ordering Procedures in the contract.

c. The government end user shall perform a technical evaluation of the proposal (and any subsequent clarification data provided by the contractor), and will either approve the repair or request the unit be returned to the government.

d. After the repair, the contractor shall provide a repair disposition report that explains the failure mode/deficiency and describes the remedy used in the repair. (CDRL A011)

e. The repair work shall be under warranty for a period of 6 months after receipt of unit(s).

3.2 Warranty Repair The contractor shall repair units that are under warranty as required in accordance with the Warranty Clause in the contract 52.212-04(o).

3.3 Repair Turn-around Time The repair schedule of individual line items will be based on the priority given by the Government Program Manager (PM) or the designated government representative, considering the complexity of the repair and other factors to be negotiated at the time of teardown analysis. The contractor shall perform teardown analysis of each unit and submit a cost proposal for the repair to the PM within 10 working days after receipt of the unit. The pricing of each repair will be negotiated in accordance with the Ordering Procedures in the contract (CDRL A011?). After PM approval, the contractor shall have 30 days to repair the unit.

4.0 ENHANCEMENT/UPGRADE (RETROFITS)

The particular type of system enhancements (performance/functionality) will be specified in delivery/task orders. The pricing of each repair will be negotiated in accordance with the Ordering Procedures in the contract. (CDRL A002/A004/A010)

5.0 TECHNICAL SUPPORT AND FIELD SERVICE

5.1 Technical Support - The contractor shall provide technical support as required via telephone, on a labor hour basis. Technical support via telephone shall be available on a 24/7 basis. To scope technical support versus field service, 90 per cent of support is estimated to be telephone support. In special cases where the technical issues cannot be resolved by telephone, the contractor shall provide on-site support within 48 hours of notification. The government will pay for travel expenses for on-site support, in accordance with Joint Travel Regulations (JTR) limits. The contractor shall provide field service personnel who have been granted a minimum of a Department of Defense Secret clearance.

5.2 Training – The contractor shall provide in-plant or on-site technical training, as required, upon receipt of delivery/task order. The pricing of each repair will be negotiated in accordance with the Ordering Procedures in the contract.

6.0 DELIVERABLE DOCUMENTS

The contractor shall provide a status report of the past, present and planned activities for the overall contract effort. (CDRL A001/A008/A010)

6.1 General

The family of hardware and software documentation consists of compliance documents and reference documents (CDRL A012). For all HSDAS units, the contractor shall design, manufacture, test and demonstrate compliance with contract requirements and deliver the items identified in the contract schedule. For production hardware, compliance is demonstrated by successful completion of the applicable unit acceptance test procedure (ATP). Compliance is demonstrated by successful completion of the applicable unit qualification and acceptance test procedures. (CDRL A006/A007) 6.2 Commercially Built HSDAS Items The contractor shall provide the HSDAS components, ground support equipment and parts upon receipt of a delivery order. Additionally, the contractor shall design, manufacture, test and demonstrate compliance with contract requirements, and deliver items identified in the contract schedule. For newly developed products, the contractor shall provide O&M manuals and instructions (CDRL A012). Also, the contractor shall provide labor, materials and any other required resources, unless specified in other sections of the PWS or in a delivery/task order. Contract performance will be directed through issuance of delivery/task order for individual Contract Line Item Number (CLIN) items. Line item description in the PWS section shall correspond to the contract schedule.

6.5 Status Report The contractor shall provide a repair quarterly status report on unwarranted components and subsystems. (CDRL A001)

7.0 SERVICE DELIVERY SCHEDULE (SDS)

The following matrix identifies performance objectives and thresholds for this effort.

Repair

BASED ON FINAL REPAIR REPORTS.

Technical Support

BASED ON FINAL TEST REPORTS.

Upgrade/Enhancement

BASED ON FINAL TEST REPORTS.

8.0

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

The government shall provide equipment for upgrade/enhancement services to the contractor NLT 60 days after receipt of delivery/task order.

9.0

GENERAL INFORMATION

9.1 Special Certification Requirements The contractor shall maintain a quality assurance program in accordance with their ISO 9001/AS 9100C procedures, high level Quality Program. These procedures shall be made available for review to the 412th TENG upon request from Government program manager.

9.2 Quality Control

The contractor shall provide a Quality Control Plan that identifies the duties and responsibilities of the quality control personnel. The plan shall include a description and method of inspection to identify, prevent and ensure compliance with SDS thresholds. This Quality Control Plan shall be provided to the Administrative Contracting Officer (ACO) for approval prior to contract performance. The contractor shall provide a Certificate of Conformance Report and Quality Record upon request. (A004)