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Polycom Video Teleconferencing Supplies and Services
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N00421-11-R-0047
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Draft Statement of Work

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DRAFT

STATEMENT OF WORK

VTC SUPPLIES AND SERVICES

1. GENERAL INFORMATION

1.1. PURPOSE

1.1.1. The primary objective of this specification is for the purchase of Polycom Video TeleConferencing (VTC) hardware and ancillary equipment. Following that objective is optional installation/ integration services, then required maintenance/ support services to facilitate technology lifecycle management. Services will include support of previously purchased Government Furnished Equipment (GFE) VTC/ ancillary equipment in use at Naval Air Systems Command (NAVAIR) offices throughout the United States and its territories as well as new materials purchased through this contract vehicle. This includes but is not limited to the following core sites: Lakehurst, NJ; China Lake, CA; Point Mugu, CA; Orlando, FL; Jacksonville, FL; Cherry Point, NC; and North Island, CA.

1.1.2. The intent is to provide a contract vehicle, which allows for the procurement of primarily Polycom VTC-related hardware, software, installation/ integration, and maintenance services, a la carte or as turnkey system installation/integrations.

1.2. BACKGROUND

1.2.1. The VTC desktop and room “systems” as referred to in this Statement Of Work (SOW) shall include fully integrated self-contained video unit hardware, software, roll-about cart, flat panel monitor, wall mounting hardware, network connection devices and ancillary equipment components. Existing VTC desktops and systems are currently comprised of only Polycom manufactured CODEC’s and interoperable equipment. NAVAIR’s VTC Centers have teleconferencing capability, which include VTC systems, video network management devices, and associated ancillary hardware/ software components. Continuing maintenance coverage shall consist of over 500 existing VTC system configurations, six Multipoint Control Unit (MCU) conferencing bridges, and related equipment in addition to all new installations by the Contractor. As part of the existing hardware/software, approximately 86% are Polycom manufactured and within the Polycom service life, with the remainder considered “legacy” systems. The current NAVAIR infrastructure consists of 24 Crestron integrated control systems. Future purchases by the contractor shall have only Polycom manufactured CODEC’s.

1.3. TERMS AND DEFINITIONS

Business Term
Definition
APL
Approved Product List
CAC
Common Access Card, the CAC is a cyber and physical identification card for all Department of Defense (DOD) active duty military, reserve military, civilian, and eligible contractor personnel. The CAC, with its DOD Public Key Infrastructure credentials, facilitates secure access to physical and cyber spaces. It also enables the use of paperless web-based business processes by applying digital signatures to transactions.
CM
Configuration Management (CM) is a management process for establishing and maintaining consistency of a product’s performance, functional, and physical attributes with its requirements, design and operational information throughout its life.
CODEC
A device that encodes a data stream or signal for transmission, storage or encryption or decodes it for playback or editing for video or audio conferencing purposes.
COTS
Commercial Off-The-Shelf (COTS), means that the item has been formally announced for marketing purposes on or before the closing date of this request and is capable of a demonstration.
DoD
Department of Defense
DVS-G
Acronym for: Defense Information Systems Network

(DISN) Video Services Global. This is the accreditation authority for VTC equipment.

GFE
Government Furnished Equipment, defined as all hardware/ software purchased prior to this contract action.
HEAT
The Help Desk Expert Automation Tool (HEAT) is a commercial off-the shelf (COTS) workload tracking tool that provides the capability to log and track information. It includes many advanced features that are utilized extensively to provide comprehensive tracking and reporting across all teams within the organization.
IPv6
Acronym for: Internet Protocol version 6. The most viable candidate to replace the current Internet Protocol. The primary purpose of IPv6 is to solve the problem of the shortage of IP addresses. NAVAIR Information Assurance (IA) policy requires that all devices be compliant with this protocol.
ISDN
Integrated Services Digital Network (ISDN), defined as a rapid telecommunications network, combining data transfer and telephony (the working or use of telephonic equipment or equipment that functions by means of a telephone system).
ITIU
International Telecommunication Union (ITU) has an established role as creator of the world’s most universally-recognized info-communications standards.
ITIU-T
ITU’s Telecommunication Standardization Sector (ITU-T) produces universally accepted new and revised standards (ITU-T Recommendations), covering everything from core network functionality and broadband to next-generation services.
MCU
Multipoint Control Unit, used for facilitating meetings for three or more audio/video conferencing participants.
OEM
Original Equipment Manufacturer, defined as a firm that purchases complex equipment, such as computers, from manufacturers and modifies or combines different components for resale/ re-use.
PKI
The Public Key Infrastructure (PKI) is a digital user authentication.

Section 508 Requirements Requirements for accessibility based on Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) and additional NAVAIR specific accessibility requirements, hereafter referred in total as “NAVAIR’s Accessibility Requirements”, are determined to be relevant for this solicitation.

TPOC
The Technical Point of Contact (TPOC) is the government representative who has the most knowledge of day-to-day tasks and participation by contractor personnel. Is also responsible for furnishing information of a technical nature to the contractor and for monitoring contract performance in order to assure compliance with contract terms and provisions.

1.4. TECHNICAL ENVIRONMENT

1.4.1. The following information is a high level snapshot of the current NAVAIR VTC architecture. All devices support International Telecommunications Union (ITU) Standard H.320 Dial Plans/ Integrated Services Digital Network (ISDN):

1.4.1.1. 500+ Polycom VTC systems with interoperable ancillary equipment utilizing Basic Rate Interface (BRI) or Primary Rate Interface (PRI) devices.

1.4.1.2. Four Adtran Atlas 890 ISDN routing/ switching devices managing communication from the Defense Information Systems Agency (DISA), Federal Telecommunications System (FTS)/Networx, and the Public Switch Telephone Network (PTSN) facilitated by a Lucent 5ESS Switch.

1.4.1.3. Six audio/video conferencing MCU’s (4 Polycom MGC+100 and 2 Polycom RMX4000 models).

1.4.2. The following information is a high level snapshot of the current over-arching NAVAIR architecture in use as related to the NAVAIR VTC architecture:

Call Tracking System
HEAT
Call Tracking System Software
HEAT 6.4 32-bit, Knowledge Database, Teloquent, Symon,Crystal Reports
Databases
Oracle 9i, Sybase, Microsoft SQL Server 2000
Data Mining
Business Objects, Crystal Reports
Project Management Tools
Microsoft Project

2. EQUIPMENT REQUIREMENTS

2.1. APPROVED PRODUCT LIST (APL)

2.1.1. The contractor shall only purchase VTC hardware/software for this contract action found on the APL. Reference: https://aplits.disa.mil/processAPList.doc

2.2. LABELING/ EQUIPMENT IDENTIFICATION

2.2.1. All labeling in equipment racks shall be labeled front and rear. Contractor format is acceptable.

2.2.2. All labeling of wiring within equipment racks, consoles, or other areas obscured from direct view shall be by adhesive backed strips comprised of numbers and letters as required. Wire markers shall be near both ends of wire termination.

2.3. POLYCOM/ ANCILLARY HARDWARE

2.3.1. The Contractor shall only supply Polycom manufactured CODEC’s and conference bridging equipment; see Attachment 1 for details. The Contractor shall only supply ancillary equipment that is interoperable and consistent with the Polycom infrastructure; see Attachment 2 for details.

2.3.1.1. Attachments referenced above reflect approximations of the requirements only and will be specifically defined for each individual project at the Task Order level upon award. These attachments shall be updated by the Contractor and submitted for Government approval of changes made on a bi-annual basis.

2.3.1.2. All new and video expansion equipment proposed must be Commercial Off-The-Shelf (COTS), ITIU-T compliant, NAVAIR’s Accessibility Requirements compliant, IPv6 compliant, and fully interoperable with NAVAIR’s existing videoconferencing systems and ancillary components.

2.3.1.3. Each system and software must be compliant with ITU H.323 Internet Protocol (IP) communication standards and H.320 ISDN communication standards to include the following minimum requirements for all installations:

2.3.1.3.1. Video: H.239, H.261, H.263++, H.263 and H.264

2.3.1.3.2. Audio: G.711, G.722, G.722.1, G.728, and G.729A

2.3.1.3.3. Data Rates/Frame Rates: 56 Kbps-512

2.3.1.3.4. Interfaces: 10/100/1000 auto Network Interface Card (NIC), RJ45 connector and RJ11 analog phone connector

2.3.1.3.5. Video: Provide minimum of 720p High Definition (HD) video quality.

2.3.1.3.6. Audio: Full-duplex integrated microphone with echo cancellation

2.3.1.3.7. Provide the highest quality video and audio experience at a minimum rate of 512 kbps.

2.3.1.3.8. Demonstrate that the recommended High Definition (HD) VTC system transmits and receives a video resolution equal to or greater than 4CIF and/or 4SIF when operating at 512 kbps and conferencing with another HD VTC system and newer models.

2.3.1.3.9. PC application delivering Video Graphics Array (VGA) resolution, secure communications and People+Content

2.3.1.4. For all VTC systems except VTC desktops, the following additional requirements must also be met for all equipment provided:

2.3.1.4.1. Must support digital connections for HD TVs.

2.3.1.4.2. Support both HD and Standard Definition (SD) video in both 16:9 and 4:3 aspect ratios without any image distortion.

2.3.1.4.3. Support Pan-Zoom-Tilt (PZT) Range: +/- 25 degrees (Up/Down) and +/- 100 degrees (Left/Right).

2.3.1.4.4. Support at least three S-video or composite flat panel monitors and dual digital microphones.

2.3.1.4.5. Support two cameras, document camera, and Digital Versatile Disk (DVD) for recording and playback.

2.3.1.4.6. Capable of performing video conference calls while connected to industry standard network Gateways and network Multipoint Conferencing Units (MCU) at a high level of performance. A high level of performance would include 100% equipment functionality with clear audio/video to the best of the manufacturers specifications for the equipment/ network used.

2.3.1.4.7. Minimize resolution differences between the VTC system and the flat panel monitors.

2.3.1.4.8. Support existing document cameras, VCRs, and DVD players.

2.3.1.4.9. Provide audio add-on feature/ Plain Old Telephone Service (POTS) connection – the ability to integrate with an analog phone line or analog speakerphone system such that a user can dial out or receive calls that are integrated with the VTC system and so that the audio is heard on all sides of a videoconference. The video system shall come with all equipment, components, and cabling components to allow for adding audio-only participants.

2.3.1.4.10. Provide microphone device with audio input mechanism that can pick up sound within a 300 sq ft room or larger if applicable.

2.4. CLASSIFIED CONFERENCING HARDWARE

2.4.1. For VTC equipment that will be used in a classified or secure conference setting the Contractor shall have the applicable Defense Information Systems Network

(DISN) Video Services Global, also known as “DVS-G,” Security Technical Implementation Guide (STIG) settings applied to the hardware/ software as required by VTC STIG Version 1, Release 1 or later version.

2.4.2. These settings shall be documented following the DVS-G guidelines and any mitigations shall be documented and provided electronically as directed in CDRL A001. The contractor shall also complete the required documentation as noted by DVS-G to certify these rooms for classified and unclassified use.

2.4.3. The contractor is not required to submit these documents to DVS-G; the Government will submit the final certification package for accreditation. DVS-G guidelines reference site: http://www.disa.mil/disnvtc/become.htm

2.5. NEW TECHNOLOGY SUBSTITUTIONS

2.5.1. The Government’s requirement for equipment delivery extends over several years, perhaps exceeding the technological life of the equipment proposed. It may be in the best interest of the Government and the contractor to substitute equipment of a newer technology for the equipment proposed, or some portion thereof, provided that the conditions below are satisfied:

2.5.2. The equipment substituted will be fully compatible with the originally “proposed equipment”.

2.5.3. The equipment substituted will meet or exceed the minimum mandatory technical requirements of the contract.

2.5.4. The equipment substituted will meet all of the marketability requirements of the solicitation to ensure field-proven and COTS configurations (unless waived by the Government).

2.5.5. The equipment substituted will undergo an acceptance equal in scope and duration to the original acceptance tests.

2.5.6. The cost of the equipment, services, and supplies of the equipment substituted will be equal to or lower than those for the originally proposed equipment.

2.5.7. The contractor will agree to all terms and conditions including delivery and installation equal to or more favorable to the Government for the substituted equipment.

2.5.8. The substitution of equipment will be by mutual agreement between the Government and the contractor.

2.5.9. The equipment must meet NAVAIR Accessibility Requirements.

2.6. DELIVERY

2.6.1. The contractor shall only ship the equipment requirements for each task order when all items are accounted for and can be shipped as a single unit to the indicated NAVAIR site. The contractor will provide for storage of the equipment designated on each task order until coordination of the delivery is finalized and delivery is implemented. The contractor/shipper will ensure transport and delivery of the completed task order on a day and at a time when the onsite Government representative agrees to accept delivery.

2.6.2. The delivery shall include the contractor/shipper unloading the palletized equipment at the specified location. If installation/ integration services are part of the indicated task order the contractor shall, during installation, unpack and remove all shipping and packing materials. All fuel surcharges and insurance shall be included and the government will not be charged separately for these items.

2.6.3. All packages and/or deliveries shall be accompanied by a summarized letter with a duplicated copy , excluding enclosures such as manufacturer packing slips, which identifies the following key information:

2.6.3.1. Contract Number/ Task Order under which item is being delivered.

2.6.3.2. Project Site ID indicated on the Task Order.

2.6.3.3. Manufacturer, Make, Model, Serial Number of each specific piece of equipment being delivered.

3. INSTALLATION/ INTEGRATION REQUIREMENTS

3.1. EQUIPMENT STAGING/ DELIVERY

3.1.1. Stage all NAVAIR bound equipment at the contractors’ location to ensure complete configurations, identify system and component level Dead On Arrival (DOA) failures and repackage for distribution to NAVAIR for all rooms.

3.1.2. Unpack and inventory all equipment received at NAVAIR including factory installed cards and associated equipment (i.e. interconnect cables, modules, etc.) for all rooms.

3.2. EQUIPMENT INSTALLATION/ INTEGRATION

3.2.1. Provide an installation timeline prior to project start but no later than 5 business days after Task Order award that includes the task name, task start, and task completion dates for entire project. Project will only commence after TPOC approval of proposed timeline.

3.2.2. Provide all necessary labor, documentation, supplies, tools, test equipment, transportation, and other related services to deliver and install the equipment.

3.2.3. Be responsible for effecting changes to the completed system, resulting from deficiencies in configuration and installation for all rooms.

3.2.4. Install video equipment in or upon furniture or other location provided by NAVAIR or furnished as part of the Contract for all rooms.

3.2.5. Position equipment according to designed layout for all rooms.

3.2.6. Layout cabling between system components for all rooms.

3.2.7. Acquire, prepare, and load the control panel program that has the same “look and feel” at the existing NAVAIR control panel sites.

3.2.8. See Attachment 3 for a reference of what the expected labor categories/compensation may resemble for this type of action.

3.3. VIDEO RELAY SERVICES (VRS)

3.3.1. NAVAIR has a large population of Deaf and Hard Of Hearing (DHOH) employees that are in need of communicating with an interpreter service and/ or other people inside/ outside of NAVAIR via video. This means of communication will allow the Deaf user to use their native language (American Sign Language) to communicate with other DHOH or with the hearing world. Video use has become the common means of communication within the DHOH community and by having this means of communication available NAVAIR will provide reasonable accommodations, improve productivity, and allow NAVAIR to compete more aggressively in recruiting qualified applicants who are DHOH. The requirements to allow this means of communication are outlined as follows:

3.3.1.1. Initiate outgoing calls through the identified Video Relay Services (VRS) provider to points within and outside of NAVAIR via point-to-point.

3.3.1.2. Initiate outgoing calls without VRS provider to points within and outside of NAVAIR via point-to-point.

3.3.1.3. Receive incoming calls through VRS provider from points within and outside of NAVAIR via point-to-point.

3.3.1.4. VRS solution shall allow/support video/text email messaging delivered from the VRS service provider.

3.3.1.5. VRS configuration shall support visual cueing of incoming calls.

3.3.1.6. A clear video image shall be consistently maintained through the entire call period/connection.

3.3.1.7. Camera/videophone shall have the capability to manually or auto adjust focus, light and positioning of the camera to eliminate any adverse effect on the video image quality of the VRS solution.

3.3.1.8. The solution shall meet Federal Communications Commission (FCC) requirements for providers of VRS.

3.3.1.9. VRS provided shall assign end-user telephone number and update this in the FCC database.

3.4. GENERAL TESTING

3.4.1. Test all functionality and capabilities of all hardware/ software installed in accordance with Original Equipment Manufacturer (OEM) instructions.

3.4.2. Place video test call to verify proper video network functionality for all rooms.

3.4.3. Verify proper operation of all control panel functions as designed.

3.5. TRAINING

3.5.1. The contractor shall provide training on all equipment installed under this contract. All training listed under this item will be conducted at the user’s site and will cover all video components installed at the site. Each session may be attended by approximately 5-10 Government employees and include live video conferencing calls with video equipment. The contractor will coordinate training with the user at the project site identified by the TPOC and provide a listing of individual users trained per CDRL A002. At any time during the life of the contract, the contractor shall provide the following training sessions:

3.5.1.1. Operator/User Training: (Minimum – 1 hour) Training shall be given by an OEM certified installer and will include methods and techniques for video equipment set-up, scheduling and system control procedures to ensure a smooth-running video operation.

3.6. USER MANUALS

3.6.1. The contractor shall provide the TPOC with written documentation in the form of a User Manual per CDRL A003

3.7. ACCEPTANCE

3.7.1. The contractor shall complete and electronically submit to the TPOC an installation check list and site equipment inventory signed by the TPOC indicated government custodian of the equipment at the site in question per CDRL A004.

3.7.2. The contractor shall also complete and electronically submit to the TPOC any associated control system source code (per CDRL A005) and final floor plan layout of all sites (per CDRL A006).

3.7.3. The installed video equipment shall operate in accordance with manufacturer’s published specifications for a period of 30 consecutive days for acceptance. All new equipment found to be defective shall be replaced by the contractor at no additional charge to the government during this time frame. Upon the end of the 30 day trial period the TPOC shall give the contractor a written notice of acceptance or rejection.

3.8. LEVELS OF SERVICE- INSTALLATION/ INTEGRATION

3.8.1. All installation/ integration services shall meet previously identified Polycom/ ancillary hardware requirements previously identified in Section 2 of this Statement of Work (SOW). The contractor shall also provide the following services:

3.8.2. The following levels of installation/ integration have been identified to meet the current requirement:

3.8.2.1. LEVEL 1 INSTALL: DESKTOP VTC SYSTEM (UNCLASSIFIED)

The contractor shall provide and install Polycom desktop VTC systems or “equivalent”. Each system must deliver 20” or larger Liquid Crystal Display (LCD) monitors, full-motion, live video and audio communications and be compatible with NAVAIR’s current video network.

3.8.2.2. LEVEL 2 INSTALL: BASIC ROOM SYSTEM (UNCLASSIFIED)

The contractor shall provide, install/ fully integrate a basic unclassified VTC system using the previously identified hardware/ software in attachments 1 and 2 in addition to meeting all other equipment requirements indicated in this SOW. Included in the integral assembly are flat panel monitor, full motion color video camera and controls, audio system, telephone add-on audio/video switching and control assembly, Polycom CODEC and network connection devices, cables, and power supplies. The Polycom CODEC must be purchased with a maintenance/warranty agreement as indicated in Attachment 1. System shall be implemented as a self-contained roll-about cart system or as a wall-mounted system as required.

3.8.2.3. LEVEL 3 INSTALL: BASIC ROOM SYSTEM (UNCLASSIFIED AND CLASSIFIED)

The contractor shall provide and install the same requirement as described in the level two install except with the addition of classified capabilities. This will require the contractor to also meet the classified equipment requirements indicated Section 2.4 of the SOW.

3.8.2.4. LEVEL 4 INSTALL: CUSTOMIZED CONTROL PANEL VTC ROOM SYSTEM (UNCLASSIFIED) The level four install provides NAVAIR with facilities to demonstrate new technologies and the latest industry methods of conducting business. These facilities are required to increase collaboration opportunities within NAVAIR and with its partners, providing an effective environment in which to present ideas, measures, information, and testing with internal and external partners. This configuration provides a state-of-the-art facility to support NAVAIR’s need to test and evaluate new/ emerging technologies that have the potential to improve NAVAIR’s service to its clients and business partners. They are designed and configured to provide independent research, development, demonstrations and a presentation facility, which also includes VTC capability.

These rooms will allow presenters to display data from PC’s for high-level in-house presentations and discussions as well as high quality conferencing. This will provide NAVAIR with the ability to communicate with customers and partners at headquarters, the region and field locations, as well as non-NAVAIR agencies.

The contractor shall survey each individual project site and then design the layout based on the specifications of each task order using the required Polycom hardware, ancillary hardware, and additional hardware not otherwise specified to meet the specific requirements as necessary. The contractor shall provide the government with a proposal that must be approved prior to starting work on the project that shall detail the engineering design, equipment selection for the video system, and the physical layout of all equipment associated with the installation in the form of a floor plan. The floor plan shall be made available in Microsoft Word or Adobe PDF format.

Pricing associated with this type of install will be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

3.8.2.5. LEVEL 5 INSTALL: CUSTOMIZED CONTROL PANEL VTC ROOM SYSTEM (UNCLASSIFIED AND CLASSIFIED) The contractor shall provide, install and maintain the same requirement as described in the level four install, except with the addition of classified capabilities. This will require the contractor to also meet the classified equipment requirements indicated in Section 2.4 of the SOW.

Pricing associated with this type of install will be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

3.8.2.6. LEVEL 6 INSTALL: CUSTOMIZED VTC GATEWAY, GATEKEEPER, SCHEDULING, AND MULTIPOINT CONTROL UNIT (MCU)

The contractor shall survey and then design the layout of customized VTC gateway, gatekeeper, scheduling, and MCU hardware based on the specifications of each task order using the required Polycom hardware, ancillary hardware, and additional hardware not otherwise specified to meet the specific requirements as necessary. The contractor shall provide the government with a proposal that must be approved prior to starting work on the project. This proposal shall include wiring diagrams, floor plans and/or equipment diagrams depending on the level of detail of the project.

Pricing associated with this type of install will be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

The MCU and all connected devices must route VTC transmissions transparently without affecting the live video, video graphics, audio, operational features, or reception quality. The audio system must be full duplex so that all participants can hear and be heard at all times. Any unit proposed must provide compatibility and interoperability with NAVAIR’s existing video systems and other video network components. This unit must have the capability to be utilized as a satellite MCU as well as a principal MCU and provide cascading ability. Specific MCU requirements are as follows:

3.8.2.6.1. Segmentation (using the MCU simultaneously in more than one conference);

3.8.2.6.2. Selected communication mode-inclusive to the common mode of communication such as transfer rate, audio, video, and data rates;

3.8.2.6.3. Video switching-the ability to switch the video signals that participants see to one of the other participants;

3.8.2.6.4. Voice activation transmission-fully automatic;

3.8.2.6.5. Chair activated selection of the next remote point to transmit is under the control of a designated teleconference chairperson;

3.8.2.6.6. Web interface for simplified network management;

3.8.2.6.7. Continuous presence for multi-participant, multi-location viewing during the conference; and broadcast transmission from a single point in a lecture-like mode with all other sites receiving the same information.

3.8.2.7. LEVEL 7 INSTALL: CUSTOMIZED RELOCATION

The contractor shall survey existing VTC systems that a task order has specified to be relocated and shall provide the government with a proposal that must be approved prior to starting relocation. This service will only be utilized at the Patuxent River, MD location. This will require a survey of the existing floor plan and submission by the contractor of a proposed floor plan as part of the proposal.

Pricing associated with this type of install will be negotiated at the task order level utilizing the negotiated firm-fixed-price rates established in the basic contract.

4. MAINTENANCE AND SUPPORT SERVICES

4.1. UNLIMITED TELEPHONE TECHNICAL SUPPORT OF ALL HARDWARE/ SOFTWARE

4.1.1. The contractor shall make available technical telephone support during business hours (8 am to 5 pm, 5 days a week excluding recognized government holidays) for all existing and new hardware/ software covered under the scope of this SOW.

4.1.2. The contractor shall provide support engineers capable of remotely providing assistance in diagnosing, configuring, and troubleshooting Polycom products covered by the Premier Service Program in addition to existing control system VTC’s and other associated VTC hardware/ software.

4.2. POLYCOM HARDWARE EXPEDITED PARTS REPLACEMENT

4.2.1. The contractor shall provide rapid replacement for any failed hardware component covered under the Polycom Premier Service Program. If the contractor’s technical support representative determines that a replacement part is required to resolve a reported or diagnosed problem, the replacement part shall be shipped by the contractor (Monday through Friday) for rapid replacement using an expedited carrier service. The contractor shall process replacement part orders same-day in order to meet local carrier pick-up schedules if possible. The deadline for same-day processing is generally 3 pm local time. For products covered by the Polycom Premier Service Program, the contractor shall pay for all freight charges for rapid parts replacement transactions.

4.2.2. Replacement parts supplied by the contractor shall be either new parts or parts equivalent in performance to new parts when used with the Polycom product, and shall be warrantied for ninety (90) days from shipment. Parts removed from Polycom products for replacement will become the property of the contractor, and will be shipped back to the contractor or its designee by the government using a contractor or manufacturer pre-addressed return package/ shipping label within ten (10) business days of receipt of the replacement part.

4.2.3. It is understood by all parties that the current Polycom Premier Service Program coverage includes failed hardware component costs for all covered items rapid replacement. This coverage will include previously installed sites with existing coverage indicated in Attachment 4. See Attachment 5 for additional details for this type of coverage.

4.3. PREMIER PLUS/ ON SITE MAINTENANCE FOR POLYCOM MULTIPOINT CONTROL UNITS

4.3.1. Upon remote diagnosis of a MCU product failure by the contractor technical support engineer, the contractor shall dispatch an authorized technician to the NAVAIR site in order to install the replacement part(s). The onsite dispatch shall be scheduled with the TPOC or their designee based on the expected delivery time of the replacement part(s). The previous statement notwithstanding, the contractor shall maintain the capability to execute onsite dispatches for next business day response for products covered under the Premier Onsite Service Program. The contractor’s technician will coordinate troubleshooting and testing activities with Polycom technical support and the government’s designated contact in order to resolve the problem. Travel expenses will be covered by the contractor for on-site services. See Attachment 6 for additional details for this type of coverage.

4.4. AFTER ACTION REPORTING

4.4.1. For all contractor actions/ services performed in sections 4.1, 4.2, and 4.3 the contractor shall provide an “After Action Report” per CDRL A007.

4.5. POLYCOM ORIGINAL EQUIPMENT MANUFACTURER SOFTWARE UPGRADES

4.5.1. For products covered by the Premier Service Program, the contractor shall make available system software updates and upgrades at no additional charge at any time the government requests said information. For the purpose of this section only, the following definitions apply:

4.5.1.1. “Upgrade” means new releases of the software which contains enhancements improving the functionality or capabilities of the software.

4.5.1.2. “Update” means software for which Polycom has provided fixes or minor revisions to correct errors or defects in the existing operation of the software in accordance with the published product specifications, and which is limited to those updates that Polycom generally provides to its support services customers at no charge.

4.6. PLACE OF PERFORMANCE

4.6.1. The contractor shall provide these services for all NAVAIR supported sites indicated in section 1 of the SOW.

4.7. DELIVERABLES REQUIREMENT SUMMARY

Task or Deliverable
Performance Standard/Acceptable Quality Level (AQL)

Surveillance Method

Performance Measure Incentive

CDRL A001: Classified VTC Facility Documentation, Sub Section 1, Timely Submission
Classified VTC Facility documentation shall be provided 100% of the time in accordance with delivery requirement established required by CDRL A001 Block 12, 13, and 16.
TPOC and/or key VTT personnel will review each submission 100% to ensure that documentation is received no later than 15 business days after completion of the facility in question.
See * Below
CDRL A001: Classified VTC Facility Documentation, Sub Section 2, Quality
Classified VTC Facility documentation shall be provided 100% of the time in the required format and with the information required by CDRL A001 Block 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to determine if the documentation fits the current requirements as indicated by DVS-G at the time of the project. Documentation will be provided in Microsoft Word, PowerPoint and/or Excel format. Contractor format may be used if approved prior to submission.
See * Below
CDRL A002: User Training, Sub Section 1, Timely Submission
This documentation shall be provided 100% of the time in the required format and with the information required by CDRL A002 Block 16.
TPOC and/or key VTT personnel will review each submission 100% to ensure that documentation is received no later than 15 business days after the initial request for training.
CDRL A002: User Training, Sub Section 2, Quality
This documentation shall be provided 100% of the time in the required format and with the information required by CDRL A002 Block 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to determine if the documentation fits the current requirement indicated. Documentation will be provided in Microsoft Word, PowerPoint and/or Excel format. Contractor format may be used if approved prior to submission.
CDRL A003: User Manuals, Sub Section 1, Timely Submission
This documentation shall be provided 100% of the time in accordance with delivery requirement established required by CDRL A003 Block 12, 13, and 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to ensure submission is no later than 15 business days after completion of any incident that requires changes to existing User Guide or creation of, if one did not exist previously.
See * Below
CDRL A003: User Manuals, Sub Section 2, Quality
User manuals shall be provided 100% of the time in the required format and with the information required by CDRL A004 Block 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to ensure that User Guides are delivered electronically via CD or other approved method in Microsoft Word and/or Excel format, in addition to 2 printed and bound copies. Contractor format may be used if approved prior to submission.
See * Below
CDRL A004: VTC Facility Documentation, Sub Section 1, Timely Submission
VTC facility documentation shall be provided 100% of the time in accordance with delivery requirement established required by CDRL A004 Block 12, 13, and 16.
TPOC and/or key VTT personnel will review each submission 100% to ensure that documentation is received no later than 10 business days after completion of the individual project.
See * Below
CDRL A004: VTC Facility Documentation, Sub Section 2, Quality
VTC facility documentation shall be provided 100% of the time in the required format and with the information required by CDRL A004 Block 16.
TPOC and/or key VTT personnel will review each submission 100% of the time after completion of each new individual project and after any incident that requires new and/or changes in existing equipment. Documentation shall include manufacturer, make, model, and serial number of all equipment used.
See * Below
CDRL A005: VTC Facility Documentation, Sub Section 1, Timely Submission
Control System source code shall be provided 100% of the time in accordance with delivery requirement established required by CDRL A005 Block 12, 13, and 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to ensure initial submission is within 30 business days after completion of incident that requires new, constructive changes and/or re-engineering of the source code.
See * Below
CDRL A006: VTC Facility Documentation, Sub Section 1, Timely Submission
All VTC facilities shall have floor plans / “as built” drawings provided 100% of the time in accordance with delivery requirement established required by CDRL A006 Block 12, 13, and 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to ensure floor plans/ “as built” drawings are provided in Adobe PDF format or approved contractor format via CD.
See * Below
CDRL A006: VTC Facility Documentation, Sub Section 2, Quality
All floor plans/ “as built drawings” shall be provided 100% of the time in the required format and with the information required by CDRL A006 Block 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to ensure initial submission is NLT 30 days after completion of incident that requires changes to existing floor plans/ as built drawings or creation of if one did not exist previously.
See * Below
CDRL A007: After Action Reporting, Sub Section 1, Timely Submission
All after action reporting notifications shall be provided 100% of the time in accordance with delivery requirement established required by CDRL A007 Block 12, 13, and 16.
TPOC and/or key VTT personnel will review each submission 100% of the time to ensure initial submission is NLT 30 days after contract start and within 2 business days of initial identification of issue.
See * Below
CDRL A007: After Action Reporting, Sub Section 2, Quality
All after action reporting notifications shall be provided 100% of the time in the required format and with the information required by CDRL A007 Block 16
TPOC and/or key VTT personnel will review each submission 100% of the time to ensure After Action reporting notifications are provided in Microsoft Word and/or Excel format. Contractor format may be used if approved prior to submission. Submissions shall include at minimum a narrative of the system analysis and diagnosis and steps required to correct the failure/issue.
See * Below

Incentives: Contractor shall be financially liable for any delays in schedule.

5. INFORMATION TECHNOLOGY (IT) RELATED CLAUSES

The Government will provide all necessary reference documents not generally available to the Contractor as required. Throughout the life of the contract, if any instruction or document is replaced or superseded, the replacement or superseding instruction or document shall be applicable to the requirements defined in this SOW.

The Contractor shall not purchase any Information Technology (IT) equipment on behalf of NAVAIR in support of this Contract without a Naval Air Systems Command (NAVAIR) Command Information Officer (CIO) signed "IT" approval.

It is the Government's responsibility to ensure that any "IT" procurement (hardware/hardware maintenance, software/software maintenance, support services, web services, telecommunications, etc.) procured by the Contractor under the scope of this Contract/Task Order that contains "IT" meet the following requirements.

Information Assurance (IA): This is required on all DON Contracts

NAVAIR’s Information Assurance (IA) Program is a unified approach to protect unclassified, sensitive or classified information, and is established to consolidate and focus efforts in securing that information, including its associated systems and resources. IA is required operationally throughout the DON. The DON CIO is responsible for IT within the Navy, as mandated by the Clinger-Cohen Act, and is the lead for departmental compliance with the Federal Information Security Management Act of 2002.

All IA shall be in compliance with the following listed instructions to include those referenced within the below listing:

a. ASD (NII) Directive-Type Memorandum (DTM) 08-027 – Security of Unclassified DoD Information on Non-DoD Information Systems, July 31, 2009

b. (Chairman of the Joint Chiefs of Staff Instruction) CJCSI 3170.01G (series), “Joint Capabilities Integration and Development System”, 1 March 2009

c. CJCSI 6211.02C (series) – “Defense Information System Network (DISN): Policy and Responsibilities,” 9 July 2008

d. CJCSI 6212.01E (series) – “Interoperability and Supportability of Information Technology and National Security Systems,”15 December 2008

e. CJCSI 6250.01C (series) – “Satellite Communications,” 30 April 2007

f. CJCSI 6510.01E, “Information Assurance (IA) and Computer Network Defense (CND),” 15 August 2007

g. (Chairman of the Joint Chiefs of Staff Manual) CJCSM 6510.01A – “Information Assurance (IA) and Computer Network Defense (CND) Volume I (Incident Handling Program”, 24 June 2009

h. [Chief of Naval Operations/Headquarters, United States Marine Corps] CNO N614/HQMC C4 – “Navy-Marine Corps Unclassified Trusted Network Protection (UTN-Protect) Policy, Version 1.0,” 31 October 2002

i. Defense Acquisition Guidebook – Chapter 7 “Acquiring Information Technology, Including National Security Systems,”; Section 7.5 “Information Assurance (IA)”

j. DoD 5220.22-M, “National Industrial Security Program Operating Manual,” February 28, 2006 (NISPOM)

k. DoD 8570.01-M, “Information Assurance Workforce Improvement Program”, 19 Dec 2005 (Incorporating Change 2, Feb 25, 2010)

l. DoDD 8000.01 “Management of the Department of Defense Information Enterprise,” February 10, 2009

m. DoDD 8100.02, “Use of Commercial Wireless Devices, Services, and Technologies in the Department of Defense (DoD) Global Information Grid (GIG), 14 April 2004, Certified Current as of 23 April 2007

n. DoDD 8500.01E (series), “Information Assurance (IA),” October 24, 2002, Certified Current as of April 23, 2007

o. DoDD 8570.01 “Information Assurance Training, Certification, and Workforce Management,” August 15, 2004, Certified Current as of April 23, 2007

p. DoDI 4630.8, “Procedures for Interoperability and Supportability of Information Technology (IT) and National Security Systems (NSS),” June 30, 2004

q. DoDI 8500.2, “Information Assurance Implementation,” February 6, 2003

r. DoDI 8510.01, “DoD Information Assurance Certification and Accreditation Process (DIACAP),” November 28, 2007

s. DoDI 8520.2, “Public Key Infrastructure (PKI) and Public Key (PK) Enabling, April 1, 2004

t. DoDI 8551.1, “Ports, Protocols, and Services Management (PPSM),” August 13, 2004

u. DoDI 8580.1, “Information Assurance in the Defense Acquisition System,” July 9, 2004

v. DoDI 8581.01, “Information Assurance (IA) Policy for Space Systems Used by the Department of Defense,” June 8, 2010

w. DON CIO Memo 02-10, “Department of the Navy Chief Information Officer Memorandum 02-10 Information Assurance Policy Update for Platform Information Technology,” 26 April 2010

x. DON ltr 5239 NAVAIR 726/2322 of 18 Feb 09, “NAVAIR Data at Rest Policy”

y. Federal Information Processing Standards Publications (FIPS PUB) [http://www.itl.nist.gov/fipspubs/by-num.htm]

z. (National Security Telecommunications and Information Systems Security Policy) NSTISSP No. 11, “Revised Fact Sheet National Information Assurance Acquisition Policy,” July 2003

aa. (Office of the Chief of Naval Operations) OPNAV INST 5239.1C, “Navy Information Assurance (IA) Program,” 20 Aug 08

ab. SECNAV M-5239.1, “Department of the Navy Information Assurance Program; Information Assurance Manual,” November 2005

ac. SECNAVINST 5230.15, “Information Management/Information Technology Policy for Fielding of Commercial Off the Shelf Software,” 10 April 2009

ad. SECNAVINST 5239.3B, “Department of the Navy Information Assurance Policy,” June 17, 2009

ae. SECNAVINST 5239.19, “Department of the Navy Computer Network Incident Response and Reporting Requirements,” 18 March 2008

af. The National Security Act of 1947

ag. Title 40/Clinger-Cohen Act

File details come from the government source that posted it. Updated .