Statement_of_Work.pdf

Statement of Work

Service, Support, and Maintenance of

Intepro II Power Supply, MK75, and Burn-In Test Stations

1.0. PLACE OF PERFORMANCE.

The Naval Undersea Warfare Center Division, Keyport (NUWC Keyport), Washington.

2.0. INTRODUCTION.

NUWC Keyport requires contractor services to provide repair/replacement services, technical support, and maintenance Intepro II Power Supply (S/N 35900356 with upgrade S/Nos.

35900395 & 35900565), MK75 (S/N 35900424), and Burn-In (S/N 35900394) test stations. For hardware list see Appendix A. Services to be performed are subject to the requirements and standards contained in this Statement of Work (SOW)

3.0. SCHEDULE AND FREQUENCY OF SERVICE.

3.1. Start Date: Services shall commence upon contract award with a period of performance of one (1) year.

Four (4) additional one-year options may be exercised. Each contract year to include three (3) option contract line items for Original Equipment Manufacturer (OEM) repairs not to exceed

$10,000 each.

3.2. Frequency: The contractor shall perform services in accordance with the Description of

Services in this SOW.

4.0. DESCRIPTION OF SERVICES.

4.1. Unlimited telephone and email support by contractor during normal business hours.

4.2. Intepro Advanced Module Replacement (AMR).

4.2.1. The contractor will ship requested AMR within 1 working day after receipt of a fully completed Support Request (SR) form. If contractor deems the faulty AMR to be obsolete or beyond economic repair, the contractor will endeavor to source and supply a functionally equivalent or near equivalent replacement. The contractor is responsible for all costs associated with shipment. NUWC Keyport will endeavor to return faulty AMR to contractor within five (5) working days. NUWC Keyport is responsible for all costs associated with return shipment.

4.3. OEM Repair and Return (R&R).

4.3.1. The contractor is responsible for the first $2,500 charged by the OEM manufacturer for evaluation and repairs. Additional costs above the $2,500 threshold require written concurrence from NUWC Keyport to proceed with evaluation and repairs. Only under these circumstances is

NUWC Keyport liable for the additional expenses. NUWC Keyport is responsible for the associated shipping and handling costs to ship the OEM item to the contractor. The contractor is responsible for the associated shipping and handling costs to ship the OEM item back to NUWC

Keyport.

4.4. Application support, issuing of updates and concessions, and provision of fixes and workarounds for bugs as reported by SRs relating to the PowerStar software environment (e.g., PowerStar5, PowerStar6, Calstar, etc.) or any special type software written by Intepro.

4.5. Upgrade to PowerStar 6.

4.5.1. Upgrade from PowerStar 5 to PowerStar 6 test program environment, to include any hardware requirements while maintaining existing capabilities. This includes one (1) week onsite service to perform PowerStar 6 installation and provide training.

5.0. CONTRACTOR DELIVERABLES.

5.1. Perform services identified in this SOW, as specified.

6.0. PERFORMANCE STANDARD AND ACCEPTABLE QUALITY LEVEL.

6.1. The contractor will provide services in conformance with all specifications and requirements outlined in this SOW.