Attachment I - Quality Assurance Surveillance Plan and Matrix.pdf

Quality Assurance Surveillance Plan (QASP)

Confined Space Safety Course

Naval Safety Center and Environmental Training Center (NAVSAFENVTRACEN)

1.0 PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the

Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2.0 AUTHORITY

Authority for issuance of this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance; which provides for inspections and acceptance of the articles, services, and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.

3.0 SCOPE

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet the quality standards set forth by the contract. The QASP is put in place to provide

Government oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4.0 GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Procuring Contract Officer (PCO) - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the

Government.

Contracting Officer’s Representative (COR) - An individual designated in writing by the PCO to act as his authorized representative to assist in administering a contract. The source and authority for a COR is the PCO. COR limitations are contained in the written letter of appointment.

5.0 RESPONSIBILITIES

The Contractor, and not the Government, is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP is put in place to provide

Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

Procuring Contract Officer (PCO) – The PCO ensures performance of all necessary actions for effective contracting compliance with the terms of the contract and safeguards the interests of the United

States in the contractual relationship. It is the PCO that assures the contractor receives impartial, fair and equitable treatment under the contract. The PCO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Contracting Officer’s Representative (COR) – The COR is responsible for technical administration of the project and assures proper Government surveillance of the contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf. Any changes that the contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action.

6.0 METHODS OF QA SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP Matrix which describes the methods of surveillance that may be used to monitor the services and deliverables to be provided under the contract.

Customer Feedback – Customer feedback may be obtained either from the results of students’ critique or the results of formal customer satisfaction surveys. The contractor shall prepare a written report to the COR in any instances of disciplinary matters in accordance with Performance Work Statement (PWS) Section

4.14. The COR shall maintain a summary log of all formally received critiques as well as a copy of each critique in a documentation file.

Periodic Audits – The COR will conduct periodic audits of the class to ensure adherence with the

Performance Work Statement (PWS), to ensure the accuracy of the information presented by the instructor, and to ensure the professionalism and competency of the instructor. Audits may be performed by the COR, the course supervisor, or a designated representative.

Routine Inspection - The COR will inspect the documentation that is received from the instructor after every convening of the course. The COR will also monitor that the contractor is in compliance with all terms of the contract.

7.0 IDENTIFIED QA SURVEILLANCE ITEMS

The PBSC items that have been identified for surveillance are also identified in the PWS. The contractor’s implementation of the clause at FAR 52.222-50, combating Trafficking in Persons, will be a surveillance item. Non-compliance with the trafficking in persons requirements will be brought to the immediate attention of the contracting officer (See DFARS PGI 222.1703).

8.0 DOCUMENTATION

The COR shall maintain a complete QA file. The file shall contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the QA function. All such records will be retained for the life of this contract. The COR shall forward these records to the PCO at termination or completion of the contract.

9.0 ANALYSIS OF CONTRACTOR PERFORMANCE

The analysis of contractor performance shall be conducted at the end of each month and serves to provide a summary of the contractor’s performance to the PCO and the contractor. Overall performance is important in determining whether to increase, decrease or maintain the current level of surveillance and/or whether to initiate corrective action to bring the Contractor’s work up to the standards of the specification.

QASP Matrix Confined Space Safety Courses

Deliverable or Service

Requirement

Performance

Requirement

Surveillance

Method

Acceptable

Quality

Level

Procedures to be taken when performance standards are not met

FAR 52.212-4 Applies to All

Confined

Space Safety

Course, PWS

4.3, 4.4

Complete

Confined Space

Safety Course, draft and final copy, delivered timely to COR.

After Government acceptance of the course curriculum, revisions to

Confined Space

Safety Course

(due to new notices, instructions, suggestions, etc.)

will be made by the contractor on a mutually agreed upon schedule.

COR

Assessment

100%

All materials submitted on time.

Final copy without rework due to errors.

Positive Incentive:

The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.

Decrements:

The contractor shall receive a negative past performance review if the contractor does not meet or exceed the performance standards.

The option may not be exercised if the contractor does not meet or exceed the performance standards.

Quality

Assurance

Plan, PWS

1.6.1

All instructors shall be fully qualified, perform, and deliver approved curriculum IAW the PWS.

Qualifications shall be maintained (up to date) at all times.

At least one instructor for each course convening shall be a CIH.

COR Routine assessment of contract instructor qualifications, COR review of student critiques, COR/Course

Supervisor assessment of instructors’ performance

Instructors are fully qualified and performing

IAW the

PWS.

Positive Incentive:

The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.

Decrements:

In case of failure to provide fully qualified instructors, contractor shall provide acceptable alternate(s) or rectify deficiencies within three (3) days. Failure to meet the requirement will be documented on a Contractor

Discrepancy Report (CDR).

The contractor shall receive a negative past performance review if the contractor does

Course

Completion

Report

PWS 4.7

Contractor shall submit course completion report within 30 days after the end of each class convening.

Routine

Inspection by the COR

98%

Positive Incentive:

The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.

Decrements:

The contractor shall receive a negative past performance review if the contractor does not meet or exceed the performance standards.

Student

Critiques, PWS 4.7

Instructor shall collect and submit critiques from all students in attendance for each convening.

Negative critiques of instructor(s) or curriculum will be addressed through the QAP

(instructors), and mutual review of the curriculum

(course).

Routine

Inspection by the COR

95%

Critiques received from all students;

no more than three

(3) negative comments per instructor, per convening.

Positive Incentive:

The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.

Decrements:

The contractor may receive a negative past performance review if the contractor does

Other Direct

Cost Approval, PWS 1.6.15, 1.6.16

Contractor shall submit travel estimates for

Government approval prior to travel. Contractor shall submit estimates of shipping costs to

Routine assessment by the

COR.

98%

Accurate documents received timely.

Positive Incentive:

The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.

Decrements:

The contractor may receive a negative past performance

Government for approval prior to shipping of course material.

review if the contractor does not meet or exceed the performance standards. Other direct costs may be denied when invoiced.

Submission of

Invoices, PWS

Section 1.6.21

Completed invoices shall include the fixed price cost for the convenings taught, as well as any reimbursement for travel and/or shipping.

Review and acceptance of invoices by COR

95%

Invoices timely and accurate, without rework due to errors.

Positive Incentive:

The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.

Decrements:

Contractor shall correct and resubmit faulty documents. The contractor may receive a negative past performance review if the contractor does not meet or exceed the performance standards.

Quality

Assurance

Plan, PWS

1.6.1

All instructors shall be fully qualified and perform IAW the

PWS.

Qualifications shall be maintained (up to date) at all times.

At least one instructor for each course convening is a CIH.

COR assessment of contract instructor qualifications, COR review of student critiques, COR/Course

Supervisor assessment of instructors’ performance

Instructors are fully qualified and performing

IAW the

PWS.

Positive Incentive:

The contractor shall receive a favorable past performance review if the contractor meets or exceeds the performance standards.

Decrements:

In case of failure to provide fully qualified instructors, contractor shall provide acceptable alternate(s) or rectify deficiencies within three (3) days. Failure to meet the requirement will be documented on a Contractor

Discrepancy Report (CDR).

The contractor shall receive a negative past performance review if the contractor does

Combating

Trafficking in

Persons

(CTIP),

FAR 52.222-

The contractor shall NOT engage in trafficking in persons during the period of performance of the contract.

Monitoring and

Inspection by COR 100%

Non-compliance will be immediately reported to the

Contracting Officer (See

DFARS PGI 222.1703).

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.