PWS.pdf

Performance Work Statement in Support of Commander, Navy Recruiting Command (CNRC)

1.0 Introduction

The mission of Navy Recruiting Command (NRC) is to recruit the best quality men and women from the diverse population of our country to fill the Navy’s ranks and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force. The purpose of this contract is to provide support services required to satisfy the strategic vision objectives of NRC.

2.0 Background

Navy Recruiting Command is planning and executing organizational transformation over the next few years. NRC is a nationwide organization with headquarters, two regional HQ, and 26

District HQ. Three priorities drive transformation: 1) Culture change, 2) process change, and 3) structural change. Each priority has many sub-elements and action items, which require multiple

Plans and Actions and Milestones (POAM) to govern accomplishment.

Transformation is central to the CNRC RF2025 strategy, and it is a significant change to Navy

Recruiting. The transformation effort is complex and includes a new way of doing business when it comes to hiring and assigning recruiters, which results in CNRC requiring onboard project management support.

3.0 Scope

The objective of this PWS is to obtain a service which results in development of a prototype tool for test and validation of efficacy to support improved hiring decisions at NRC. The scope of this effort will encompass strategic assessment and planning; manpower assessment; recruiter and applicant behavior assessment; qualitative analysis; quantitative analysis; predictive modeling; forecasting; and performance assessment. The service will support implementation of an improved hiring system at NRC.

Contractor support will be required in the following areas:

3.1 CNRC requires the ability to attract and recruit top-notch recruiters who will be high-performing, diligent and highly ethical in the performance of their duties as the “face of the

Navy” when recruiting. To accomplish this, CNRC requires behavioral expertise, hiring system development, experiment design, phased test implementation, and results analysis which result in development of an on-line tool to be used as a recruiter ‘Virtual Job Tryout’ (VJT). The

Contractor shall provide support as a Talent Acquisition subject matter expert and execute project management tasks to support a two-phased effort to develop and implement a Virtual Job

Tryout proof of concept targeting Navy Recruiting Command’s ongoing efforts to attract, train and retain exemplary recruiters. This effort supports the cultural and process changes inherent in

NRC’s Transformation efforts. The contractor shall serve primarily as a technical expert with the ability to apply extensive knowledge and experience as an Industrial/Organizational

Psychologist, Survey Developer and Analyst or Data Scientist in the area of Talent Acquisition.

The contractor will apply expertise to develop a Talent Acquisition Virtual Job Tryout necessary for NRC to become more productive and efficient and to become the “employer of choice” for

Sailors on shore duty.

3.2 Provide technical, and business intelligence services to include analyses, process re-engineering, statistical analysis, and evaluation of the effect of implementing any proposed changes to current policies/practices. Provide analysis support of data collected utilizing the VJT utilizing the principles of Operations Research including process analysis, statistical analysis, and mathematical analysis.

4.0 Tasks

4.1 Project Facilitation and Management

The contractor shall:

4.1.1 Lead a project team to develop Virtual Job Tryout content (interactive, innovative web-based assessment).

4.1.2 Facilitate job analysis work; leads executive-level interviews and focus groups.

4.1.3 Oversee performance modeling and data analysis, including business impact analyses and it relates to Navy recruiting.

4.1.4 Employ government licensed tools such as Microsoft Office tools as well as incorporating any intellectual property such as algorithms and software as approved by NRC.

4.2 Multi-method Job Analysis.

4.2.1 Perform material review by analyzing existing performance data of current and previous navy recruiters.

4.2.2 Conduct focus groups, interviews and observations to evaluate recruiting requirements and standards and develop strategy recommendations.

4.2.3 Develop questionnaire.

4.2.4 NRC retains the right to own the data collected by the Contractor.

4.3 Build Customized Virtual Job Tryout.

4.3.1 Develop branded candidate messaging.

4.3.2 Design and develop administrative sites for pre-employment assessment offering and develop pre-employment assessment solutions using tools such as HTML and CSS/3, JavaScript technologies as well as developing application to interact with SQL Server databases.

4.3.3 Evaluate project results and develop strategy recommendations.

4.3.4 Present results of analysis and strategy recommendation to stakeholders in both written and verbal contexts.

4.3.5 Explain complex information in terms familiar to various stakeholders within and outside of Navy Recruiting Command.

4.3.6 Utilize advanced knowledge of Microsoft Office Suite (particularly Excel, Access, and

PowerPoint) in preparing and presenting data planning analysis; must be proficient in use of pivot tables, macros, and formulas. The contractor shall utilize financial data from multiple sources and formats and integrate into meaningful information

4.4 Continuous Process Improvement.

4.4.1 Contractor shall refine and refocus the Virtual Job Tryout as required to ensure data is captured and collated in a timely manner acceptable to NRC.

4.4.2 Conduct in-depth data analyses using VJT content and client data, including predictive validation/revalidation, business impact and adverse impact, turnover analyses, and “one-off” analyses addressing specific NRC needs.

4.4.3 Design and develop administrative sites for pre-employment assessment offering and develop pre-employment assessment solutions using tools such as HTML and CSS/3, JavaScript technologies as well as developing application to interact with SQL Server databases.

4.4.4 Contractor will develop documentation to support software development and interact with

NRC personnel to identify application enhancements.

4.5 MPTE Coordination.

Participate in working groups with echelon I and II organizations and the OPNAV N1 Office of

Transformation as required in order to gather information required to develop Virtual Job Tryout and analyze results for presentation to senior DON decision makers.

5.0 Other Pertinent Information

5.1 Acronyms

CNRC – Commander, Navy Recruiting Command

CSS/3 – Cascading Style Sheets

HTML – Hypertext Markup Language

I/O – Industrial/Organizational

JSON – JavaScript Object Notation

MS – Microsoft

NMCI – Navy Marine Corps Intranet

NRC – Navy Recruiting Command

NTC – Navy Training Center

SPSS – Statistical Package for the Social Sciences

SQL – Structured Query Language

SVN – Social Venture Network Subversion Server

VJT – Virtual Job Tryout

WCF – Windows Communication Foundation

XML – eXtensible Markup Language

5.2. Period of Performance (PoP)

5.2.1 Base Period of Performance is 27 weeks for delivery of a VJT prototype with an adequate level of experimentation and assessment for NRC.

5.3. Place of Performance

The place of performance may include both government site and contractor site in the following locations: Millington TN, NTC Great Lakes, IL, Atlanta, GA, Boston, MA, Chicago, IL, Cleveland, OH , Columbus, OH, Dallas, TX, Denver, CO, Houston, TX, Jacksonville, FL, Los

Angeles, CA, Miami, FL, Detroit, MI, Minneapolis, MN, Nashville, TN, Newport, RI, New

Orleans, LA, New York, NY, Norfolk, VA , Pensacola, FL , Philadelphia, PA, Phoenix, AZ, Pittsburgh, PA, Portland, OR, Raleigh, NC, Richmond, VA, San Antonio TX, San Diego, CA, San Francisco, CA, Seattle, WA, Saint Louis, MO, Washington, DC, and Alexandria, VA.

5.4 RESERVED

5.5 Deliverables: The contractor provided deliverables are as follows:

5.5.1 Predictive tool with clearly identified and quantitatively derived ability to predict the likelihood that a recruiter will behave in a such a way that is considered misconduct by NRC.

The prime example of misconduct is fraternization with potential Navy applicants or Future

Sailors already under contract in the Delayed Entry Program (DEP). Recruiter Misconduct is outlined in DODINST 1304.33 and further defined in COMNAVCRUITCOMINST 5370.1J, DATED 8 March 2018.

5.5.2 Predictive tool with clearly identified and quantitatively derived ability to predict the likelihood that a recruiter is likely to be suited for the rigors of the recruiting mission and succeed in the course of his or her duties.

5.5.3 A customer satisfaction assessment tool for the hiring process, which provides data-based feedback based on past interactions resulting in NRC’s ability to make informed decisions to adjust the hiring process for improved customer service.

5.5.4 The VJT tool and all associated software and data-bases shall be compatible with NMCI and Navy/DoD systems, including all aspects of Information Assurance (IA), particularly when

PII is involved. Sailors will be expected to connect with the VJT on their government issues computers.

5.5.5 The contractor will provide all software, hardware, survey tool interface, data storage and analytical systems and support necessary for executing the full service. VJT will be given to former recruiters, recruiters and prospective recruiters such that the Navy is not required to provide additional support other than coordination with the population of Sailors taking the VJT.

The contractor will fully share the methodology used to conclude the predictive nature of the

VJT to allow NRC to conduct independent analysis for verification.

5.6 Security Requirements

Contractor will adhere to DODINST 8510.01, DODINST 8500.01, SECNAVINST 5211.5E, and

DODINST 5400.11 instructions. Contractor may have access to PII and/or sensitive data as required for Pilot Validation. Contractor shall handle PII and/or sensitive data IAW

SECNAVINST 5510.30.

5.7 Other Information

5.7.1 Documents. All documents, correspondence, reports, technical data, design documentation, test cases, results and/or related material that is developed for the Government in the execution of this contract shall be immediately surrendered to the Government on the last day of performance.

5.7.2 Background Investigations (BI) and Security Clearances. The Contractor shall bear the cost of obtaining required background investigations and security clearances, including charges by another Government agency.

6.0 Performance Standards

Performance

Element

Performance

Requirement

Surveillance

Method

Frequency Acceptable

Quality Level

Contractor Quality

Control Plan

QC activities, inspections, and corrective actions completed as required by the plan.

Inspection by the

COR

Quarterly for overall

QC

activities;

100%

Compliance with the contractor plan.

Contract Deliverables

Contract deliverables furnished as prescribed in the PWS, attachments, CDRLs, Task Orders, etc., as applicable.

Inspection by the

COR

100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required.

Overall Contract

Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor

Performance

Assessment by the COR

Annual All performance elements rated

Satisfactory (or higher)

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly 100% accuracy

7.0 Points of Contact

COR

Patricia Hickman

(901) 874-9221

Patricia.hickman@navy.mil

8.0 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING APPICATION

(ECMRA)

The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for NETC via a secure data collection site. Contracted services excluded from reporting are based on Product Service Codes (PSCs).

The excluded PSCs are:

(1) W, Lease/Rental of Equipment;

(2) X, Lease/Rental of Facilities;

(3) Y, Construction of Structures and Facilities;

(4) D, Automatic Data Processing and Telecommunications, IT and Telecom-

Telecommunications Transmission (D304) and Internet (D322) ONLY;

(5) S, Utilities ONLY;

(6) V, Freight and Shipping ONLY.

The contractor is required to completely fill in all required data fields using the following web address https://doncmra.nmci.navy.mil.

Reporting inputs will be for the labor executed during the period of performance during each

Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the help desk, linked at https://doncmra.nmci.navy.mil mailto:Patricia.hickman@navy.mil https://doncmra.nmci.navy.mil/