N00183-16-T-0243.docx

N00183-16-T-0243

Section A - Solicitation/Contract Form

CLAUSES INCORPORATED BY FULL TEXT

VENDOR TO COMPLETE THE FOLLOWING:

TIN:

CAGE:

DUNS:

Vendor Point of Contact:

Vendor Phone:

Vendor Fax:

Vendor E-Mail:

Vendor’s Published or Commercial Price List containing the items specified herein, must accompany this RFQ package when submitted for evaluation.

Naval Medical Center Portsmouth Points of Contact:

Contracting: Melissa Peregrino-White 757-953-4038 E-Mail: melissa.peregrino-white.civ@mail.mil

Payment in Arrears (Check One): ___ Monthly ___ Quarterly ___Semi-Annually ___Annually

Note: Vendor will be required to provide billing electronically via the WAWF Electronic Invoicing Method. For additional information, a review of the following web sites may be required: https://wawf.eb.mil http://wawftraining Email: usn.detrick.navmedlogcomftdmd.list.nmlc-wawf@mail.mil

PROMPT PAYMENT: For Prompt Payment Act purposes, this contract is:

Subject to the 7-calendar day constructive acceptance period.

Government reserves the right to make award based on the “Lowest Price Technically Acceptable” proposed for this requirement. Vendors will be evaluated based on three factors:

1. Technically acceptable

2. Pricing

Funds are not presently available for this contract. The Government’s obligation under this contract is contingent upon the availability of appropriated funds from which payment for contract purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are made available to the Contracting Officer for this contract and until the Contractor receives notice of such availability, to be confirmed in writing by the Contracting Officer.

Section B - Supplies or Services and Prices

Maintenance Service Agreement for

FFP

Simulators (to include extended manufacturer warranty services and on-site preventive maintenance) for the Simulation Center at Naval Medical Portsmouth, Virginia for Base Year period of performance 01 October 2016 through 30 September 2017 in accordance with the Performance Work Statement in Section C.

FOB: Destination

PURCHASE REQUEST NUMBER: N0018317RQBT016

NET AMT

1001AA

SimMan 3G Extended Warranty

Item # 212-00050EXW1 S/N: 21218144117

NET AMT

1001AB

SimMan 3G Preventive Maintenance

Item # 212-00050PMC S/N: 21218144117

NET AMT

1001AC

SimMan Trauma Extended Warranty

Item # 212-TR00050EXW1 S/N: 21220144140

NET AMT

1001AD

SimMan Trauma Preventive Maintenance

Item # 212-TR00050PMC S/N: 21220144140

NET AMT

1001AE

SimMan Trauma Extended Warranty

Item # 212-TR00050EXW1 S/N: 21220144145

NET AMT

1001AF

SimMan Trauma Preventive Maintenance

Item # 212-TR00050PMC S/N: 21220144145

NET AMT

1001AG

SimBaby Extended Warranty

Item # 245-05050EXW1 S/N: 245301402898

NET AMT

1001AH

SimBaby Preventive Maintenance

Item # 245-05050PMC S/N: 245301402898

NET AMT

1001AJ

SimNewB Advanced Extended Warranty

Item # 225-21220144140 S/N: 21220144140

NET AMT

1001AK

SimNewB Advanced Preventive Maintenance

Item # 225-00001PMC S/N: 226M1340002

NET AMT

1001AL

SimJunior Extended Warranty Standard &

Advanced Item # 232-05050EXW1 S/N: 232M14120009

NET AMT

1001AM

SimJunior Preventive Maintenance

Standard & Advanced Item # 232-05050PMC S/N: 232M14120009

NET AMT

FFP

Simulators (to include extended manufacturer warranty services and on-site preventive maintenance) for the Simulation Center at Naval Medical Portsmouth, Virginia for Option Year I period of performance 01 October 2017 through 30 September 2018 in accordance with the Performance Work Statement in Section C.

NET AMT

2001AA

FFP

Item # 212-00050EXW1 S/N: 21218144117

NET AMT

2001AB

FFP

Item # 212-00050PMC S/N: 21218144117

NET AMT

2001AC

FFP

Item # 212-TR00050EXW1 S/N: 21220144140

NET AMT

2001AD

FFP

Item # 212-TR00050PMC S/N: 21220144140

NET AMT

2001AE

FFP

Item # 212-TR00050EXW1 S/N: 21220144145

NET AMT

2001AF

FFP

Item # 212-TR00050PMC S/N: 21220144145

NET AMT

2001AG

FFP

Item # 245-05050EXW1 S/N: 245301402898

NET AMT

2001AH

FFP

Item # 245-05050PMC S/N: 245301402898

NET AMT

2001AJ

FFP

Item # 225-21220144140 S/N: 21220144140

NET AMT

2001AK

FFP

Item # 225-00001PMC S/N: 226M1340002

NET AMT

2001AL

FFP

Advanced Item # 232-05050EXW1 S/N: 232M14120009

NET AMT

2001AM

FFP

Standard & Advanced Item # 232-05050PMC S/N: 232M14120009

NET AMT

FFP

Simulators (to include extended manufacturer warranty services and on-site preventive maintenance) for the Simulation Center at Naval Medical Portsmouth, Virginia for Option Year II period of performance 01 October 2018 through 30 September 2019 in accordance with the Performance Work Statement in Section C.

NET AMT

3001AA

FFP

Item # 212-00050EXW1 S/N: 21218144117

NET AMT

3001AB

FFP

Item # 212-00050PMC S/N: 21218144117

NET AMT

3001AC

FFP

Item # 212-TR00050EXW1 S/N: 21220144140

NET AMT

3001AD

FFP

Item # 212-TR00050PMC S/N: 21220144140

NET AMT

3001AE

FFP

Item # 212-TR00050EXW1 S/N: 21220144145

NET AMT

3001AF

FFP

Item # 212-TR00050PMC S/N: 21220144145

NET AMT

3001AG

FFP

Item # 245-05050EXW1 S/N: 245301402898

NET AMT

3001AH

FFP

Item # 245-05050PMC S/N: 245301402898

NET AMT

3001AJ

FFP

Item # 225-21220144140 S/N: 21220144140

NET AMT

3001AK

FFP

Item # 225-00001PMC S/N: 226M1340002

NET AMT

3001AL

FFP

Advanced Item # 232-05050EXW1 S/N: 232M14120009

NET AMT

3001AM

FFP

Standard & Advanced Item # 232-05050PMC S/N: 232M14120009

NET AMT

FFP

Simulators (to include extended manufacturer warranty services and on-site preventive maintenance) for the Simulation Center at Naval Medical Portsmouth, Virginia for Option Year III period of performance 01 October 2019 through 30 September 2020 in accordance with the Performance Work Statement in Section C.

NET AMT

4001AA

FFP

Item # 212-00050EXW1 S/N: 21218144117

NET AMT

4001AB

FFP

Item # 212-00050PMC S/N: 21218144117

NET AMT

4001AC

FFP

Item # 212-TR00050EXW1 S/N: 21220144140

NET AMT

4001AD

FFP

Item # 212-TR00050PMC S/N: 21220144140

NET AMT

4001AE

FFP

Item # 212-TR00050EXW1 S/N: 21220144145

NET AMT

4001AF

FFP

Item # 212-TR00050PMC S/N: 21220144145

NET AMT

4001AG

FFP

Item # 245-05050EXW1 S/N: 245301402898

NET AMT

4001AH

FFP

Item # 245-05050PMC S/N: 245301402898

NET AMT

4001AJ

FFP

Item # 225-21220144140 S/N: 21220144140

NET AMT

4001AK

FFP

Item # 225-00001PMC S/N: 226M1340002

NET AMT

4001AL

FFP

Advanced Item # 232-05050EXW1 S/N: 232M14120009

NET AMT

4001AM

FFP

Standard & Advanced Item # 232-05050PMC S/N: 232M14120009

NET AMT

FFP

Simulators (to include extended manufacturer warranty services and on-site preventive maintenance) for the Simulation Center at Naval Medical Portsmouth, Virginia for Option Year IV period of performance 01 October 2020 through 30 September 2021 in accordance with the Performance Work Statement in Section C.

NET AMT

5001AA

FFP

Item # 212-00050EXW1 S/N: 21218144117

NET AMT

5001AB

FFP

Item # 212-00050PMC S/N: 21218144117

NET AMT

5001AC

FFP

Item # 212-TR00050EXW1 S/N: 21220144140

NET AMT

5001AD

FFP

Item # 212-TR00050PMC S/N: 21220144140

NET AMT

5001AE

FFP

Item # 212-TR00050EXW1 S/N: 21220144145

NET AMT

5001AF

FFP

Item # 212-TR00050PMC S/N: 21220144145

NET AMT

5001AG

FFP

Item # 245-05050EXW1 S/N: 245301402898

NET AMT

5001AH

FFP

Item # 245-05050PMC S/N: 245301402898

NET AMT

5001AJ

FFP

Item # 225-21220144140 S/N: 21220144140

NET AMT

5001AK

FFP

Item # 225-00001PMC S/N: 226M1340002

NET AMT

5001AL

FFP

Advanced Item # 232-05050EXW1 S/N: 232M14120009

NET AMT

5001AM

FFP

Standard & Advanced Item # 232-05050PMC S/N: 232M14120009

NET AMT

Section C - Descriptions and Specifications

SUP 5252.204-9400 Contractor Unclassified Access to Federally Controlled Facilities, Sensitive Information, Information Technology (IT) Systems or Protected Health Information (July 2013)

Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The Deputy Secretary of Defense Directive-Type Memorandum (DTM) 08-006 - "DoD Implementation of Homeland Security Presidential Directive - 12 (HSPD-12)" dated November 26, 2008 (or its subsequent DoD instruction) directs implementation of HSPD-12. This clause is in accordance with HSPD-12 and its implementing directives.

APPLICABILITY

This clause applies to contractor employees requiring physical access to any area of a federally controlled base, facility or activity and/or requiring access to a DoN or DoD computer/network/system to perform certain unclassified sensitive duties. This clause also applies to contractor employees who access Privacy Act and Protected Health Information, provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Position, as advised by the command security manager. It is the responsibility of the responsible security officer of the command/facility where the work is performed to ensure compliance.

Each contractor employee providing services at a Navy Command under this contract is required to obtain a Department of Defense Common Access Card (DoD CAC). Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Navy Command's Security Manager upon arrival to the Navy Command and shall out-process prior to their departure at the completion of the individual's performance under the contract.

ACCESS TO DOD IT SYSTEMS

In accordance with SECNAV M-5510.30, contractor employees who require access to DoN or DoD networks are categorized as IT-I, IT-II, or IT-III. The IT-II level, defined in detail in SECNAV M-5510.30, includes positions which require access to information protected under the Privacy Act, to include Protected Health Information (PHI). All contractor employees under this contract who require access to Privacy Act protected information are therefore categorized no lower than IT-II. IT Levels are determined by the requiring activity's Command Information Assurance Manager. Contractor employees requiring privileged or IT-I level access, (when specified by the terms of the contract) require a Single Scope Background Investigation (SSBI) which is a higher level investigation than the National Agency Check with Law and Credit (NACLC) described below. Due to the privileged system access, a SSBI suitable for High Risk public trusts positions is required. Individuals who have access to system control, monitoring, or administration functions (e.g. system administrator, database administrator) require training and certification to Information Assurance Technical Level 1, and must be trained and certified on the Operating System or Computing Environment they are required to maintain.

Access to sensitive IT systems is contingent upon a favorably adjudicated background investigation. When access to IT systems is required for performance of the contractor employee's duties, such employees shall in-process with the Navy Command's Security Manager and Information Assurance Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual's performance under the contract. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The contractor supervisor is not authorized to sign the SAAR-Ni therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the "supervisor".

The SAAR-N shall be forwarded to the Navy Command's Security Manager at least 30 days prior to the individual's start date. Failure to provide the required documentation at least 30 days prior to the individual's start date may result in delaying the individual's start date.

When required to maintain access to required IT systems or networks, the contractor shall ensure that all employees requiring access complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. The Contractor's Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

INTERIM ACCESS

The Navy Command' s Security Manager may authorize issuance of a DoD CAC and interim access to a DoN or DoD unclassified computer/network upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received and a favorable determination is not made, the contractor employee working on the contract under interim access will be denied access to the computer network and this denial will not relieve the contractor of his/her responsibility to perform.

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR'S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor's Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity's Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor's Security Representative. The Contractor's Security Representative shall be the primary point of contact on any security matter. The Contractor's Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO NATIONAL SECURITY POSITIONS OR PERFORMING SENSITIVE DUTIES Navy security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Navy recognizes contractor employees under this contract as Non-Critical Sensitive [ADP/IT-II] when the contract scope of work require physical access to a federally controlled base, facility or activity and/or requiring access to a DoD computer/network, to perform unclassified sensitive duties. This designation is also applied to contractor employees who access Privacy Act and Protected Health Information (PHI), provide support associated with fiduciary duties, or perform duties that have been identified by DON as National Security Positions. At a minimum, each contractor employee must be a US citizen and have a favorably completed NACLC to obtain a favorable determination for assignment to a non-critical sensitive or IT-II position. The NACLC consists of a standard NAC and a FBI fingerprint check plus law enforcement checks and credit check. Each contractor employee filling a non-critical sensitive or IT-II position is required to complete:

* SF-86 Questionnaire for National Security Positions (or equivalent OPM investigative product)

* Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

* Original Signed Release Statements

Failure to provide the required documentation at least 30 days prior to the individual's start date shall result in delaying the individual's start date. Background investigations shall be reinitiated as required to ensure investigations remain current (not older than 10 years) throughout the contract performance period. The Contractor's Security Representative shall contact the Command Security Manager for guidance when reinvestigations are required.

Regardless of their duties or IT access requirements ALL contractor employees shall in-process with the Navy Command's Security Manager upon arrival to the Navy command and shall out-process prior to their departure at the completion of the individual's performance under the contract. Employees requiring IT access shall also check-in and check-out with the Navy Command's Information Assurance Manager. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The SAAR-N shall be forwarded to the Navy Command's Security Manager at least 30 days prior to the individual's start date. Failure to provide the required documentation at least 30 days prior to the individual's start date shall result in delaying the individual's start date.

The contractor shall ensure that each contract employee requiring access to IT systems or networks complete annual Information Assurance (IA) training, and maintain a current requisite background investigation. Contractor employees shall accurately complete the required investigative forms prior to submission to the Navy Command Security Manager. The Navy Command's Security Manager will review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy may render the contractor employee ineligible for the assignment. An unfavorable determination made by the Navy is final (subject to SF-86 appeal procedures) and such a determination does not relieve the contractor from meeting any contractual obligation under the contract. The Navy Command's Security Manager will forward the required forms to OPM for processing. Once the investigation is complete, the results will be forwarded by OPM to the DON Central Adjudication Facility (CAF) for a determination.

If the contractor employee already possesses a current favorably adjudicated investigation, the contractor shall submit a Visit Authorization Request (VAR) via the Joint Personnel Adjudication System (JPAS) or a hard copy VAR directly from the contractor's Security Representative. Although the contractor will take JPAS "Owning" role over the contractor employee, the Navy Command will take JPAS "Servicing" role over the contractor employee during the hiring process and for the duration of assignment under that contract. The contractor shall include the IT Position Category per SECNAV M-5510.30 for each employee designated on a VAR. The VAR requires annual renewal for the duration of the employee's performance under the contract.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

* Must be either a US citizen or a US permanent resident with a minimum of 3 years legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

* Must have a favorably completed National Agency Check with Written Inquiries (NACI) including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor's Security Representative must submit for all employees each of the following:

* SF-85 Questionnaire for Non-Sensitive Positions

* Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

* Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM.

Failure to provide the required documentation at least 30 days prior to the individual's start date may result in delaying the individual's start date.

* Consult with your Command Security Manager and Information Assurance Manager for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

PERFORMANCE WORK STATEMENT

This contract shall provide full maintenance services for the items listed in Section B and all support items / components. This contract shall provide for maintenance services which include on-site corrective repairs, technical assistance, telephone service and normal working hour coverage (8:00 A.M. to 4:30 P.M. Monday through Friday excluding Federal holidays) and routine preventive maintenance services to Department of Defense owned equipment. It shall include all systems, subsystem components, and assemblies, (i.e.: contractor responsible for total maintenance of entire system). All maintenance provisions shall apply to hardware, firmware, and software, as appropriate, unless otherwise stated.

1. General

a. The Contractor shall comply with HIPAA and DoD Business Associate Agreement as applicable to the performance of this contract.

b. The Contractor shall be fully qualified / authorized by the Original Equipment Manufacturer (OEM) in the repair of all equipment listed within this contract. Contractor shall maintain current qualifications throughout entire contract period. Qualification includes but not limited to the certification of all repair persons and repair facilities by the OEM as being trained / qualified to perform required repairs.

2. Scope of Work

a. The Contractor shall provide trained, experienced, English speaking personnel, labor, tools, diagnostic equipment, software, test phantoms, material, supplies, transportation, parts and equipment necessary to perform Preventive Maintenance (PM), Calibration (CAL), Safety testing (ST) and corrective maintenance.

b. The Contractor shall provide telephonic communications with the Government to discuss technical matters relating to the performance of this contract. The Contractor will provide the name and phone number of a Government point of contact within 5 business days after receipt of award. A Contractor’s systems operator will be made available to answer technical questions regarding system operations and applications.

c. Equipment listed in this contract will be maintained to meet the original equipment manufacturers (OEM’s) specifications.

d. The Contractor Point of Contact (POC). The Contractor shall provide in writing the name and telephone number of a primary and alternate English-speaking individual to act as their representative for the scheduling and coordination of service calls, and to be responsible for the coordination of the contract with the Government. The contractor shall provide contact information within five (5) business days after contract award. In the event a replacement is made, the contractor shall provide the replacement’s contact information within five (5) business days.

3. Government Furnished Property, Materials and Services.

a. The Contractor representative(s) at each site is encouraged to request a pre-maintenance inspection prior to the award of the contract. As all apparent discrepancies must be identified upon submittal of quote, any and all claims must be received within 30 days of contract award or prior to contract start whichever occurs first. All non-apparent / hidden discrepancies, must be identified no later than the first scheduled preventative maintenance. Any claims resulting from hidden defects must be received within 30 days of first scheduled preventative maintenance. Any equipment found to be inoperable during this pre-maintenance inspection would be repaired using a separate purchase order. The cost of repairs shall not exceed contractor’s normal retail rate for required repairs. The government certifies that the equipment to be maintained under this contract will be in good operating condition on the effective date of this contract. For the purpose of this contract, the clause, “good operating condition” means the conditions necessary for the equipment to function as intended without corrective maintenance. The Contractor agrees to leave the equipment in good operating condition at the expiration of this contract. During the final week of this contract, the Government will make final inspection of the equipment. Any correction of deficiencies noted during this inspection shall be resolved prior to contract end. The Government reserves the right to request the repair (at no additional cost to the Government) of items identified with latten defects after contract termination, when it has been determined that defects either are a result of contractor’s performance or should have been discovered during normal performance of work under this contract.

b. The government will be responsible for maintaining the proper environment, including utilities and site requirements necessary for the system to function properly as specified by the OEM.

c. The Government will operate the system in accordance with the instruction manual provided by the OEM.

d. The Government will not be responsible for the damage or loss due to fire, theft, accident, or other disaster of Contractor supplies, materials, or for the personal belongings brought onto Government property by Contractor’s personnel.

4. Contractor Furnished Property and Material.

a. The Contractor shall provide all service literature, reference publications, laptop computers and diagnostic software to be used by the contractor service technicians and as required for the completion of the services in accordance with this contract.

5. Replacement Parts.

a. The Contractor shall have ready access to unique and/or high mortality replacement parts. All parts supplied shall be compatible with the existing system. In the event that replacements parts are required to be shipped. Shipping shall be performed with Next Day Air at no additional cost to the Government. If Next Day is not available, then contractor shall ship by the next fastest means.

b. The Contractor shall at their expense, replace all worn or defective parts necessary to restore the equipment to 100% operational condition as specified by the OEM.

c. Contractor installed replacement parts shall become the property of the Government and the replaced malfunctioning part shall become the property of the Contractor. Replaced items shall be properly disposed of at no additional cost to the Government (contractor to pay all “environmental fees” where required).

d. Freight, postage, and storage charges associated with shipment and receipt of replacement parts, and the return of parts shall be the responsibility of the Contractor.

e. All replacement parts shall be new and certified as OEM replacement parts. In the event that new parts are not available, the COR must approve the use of rebuilt parts and sub-assemblies prior to ordering and installing. Use of rebuilt parts are allowed provided that they are warranted to be free of defects for a period of time that meets or exceeds warranties of similar replacement parts. The contractor shall specifically annotate on the final Field Service Report the use and identification of rebuilt parts and the period of warranty. When discrepancies occur, the Government will make the final determination on whether a replacement part is of equal or better quality.

f. The Contractor must include software revisions and updates (field service changes), which are required due to FDA, or manufacturer announced safety-hazard recall, to include FDA Year 2000 Compliance Directive, as part of the contract at no additional cost to the Government. Updates shall be performed as soon as possible after release, but no later than the first scheduled Preventative Maintenance Inspection after release. For any updates that have been identified as critical, or required for the proper operation of equipment by the OEM, contractor shall provide installation within 30 days of release regardless of Preventative Maintenance Schedules.

g. Maintenance provisions does not include third party products where the OEM maintains warranty responsibility such as:

i. Dell PC’s

ii. Batteries, electrodes, fuses, normal wear and tear, staining, discoloration or other cosmetic irregularity which does not impede or degrade product performance.

iii. Any adaptation or changes to upgrade the product from its normal purpose as described in the Direction for Use, without the prior written consent of Contractor.

Specific Tasks.

6. Contractor Report Requirements.

a. During normal duty hours, Contracted Field Service Engineer (FSE) personnel shall check-in with the Biomedical Engineering (BME) Division upon arrival at the Government site and again prior to departure. (BME located ). The Contractor FSEs shall personally notify BME of problems that result in the equipment being left disabled upon their departure. After normal duty hours, Contractor FSE’s shall notify the duty BME via cell phone to provide status of service performed, including PMs and corrective maintenance.

b. The Contractor shall provide to BME a full service report within two (2) days after completion of all service performed. The service report shall include, but not be limited to: contract number, equipment description (model, serial number, equipment control number) contractor’s log number, detailed description of the service(s) performed, replacement part(s) information (part number, part value, nomenclature, unit price, manufacturer, if not OEM, and whether the part is new/used/reconditioned), the completion date and time, man-hours expended and the hourly rate normally charged for the type of service performed, model and serial numbers, and the name of the FSE performing the service. In the event that agents / sub-contractor’s are used in the performance of repairs, said agent shall be identified on the service report by company name and contact information (i.e., telephone number). Additionally contractor will be required to affix a tag on equipment upon the completion of a preventative maintenance inspection. Tag may either be a “sticker” or “hanging tag”. As a minimum the tag shall contain: the name of the contractor, technician performing inspection and date of inspection legibly printed.

7. Contractor Responsibility.

a. The Contractor shall be responsible for the repair/replacement of damaged Government owned equipment and property due to the negligence of the Contractor or his representatives. All such replacement or repair shall be at the Contractor’s expense and shall be inspected to the satisfaction of the KO or appointed representative.

8. Preventive Maintenance Services.

a. In accordance with Naval Medical Logistics Command (NAVMEDLOGCOM) Risk Assessment Criteria, preventive maintenance shall be performed one (1) time per year in accordance with the OEM recommendations.

b. The Contractor shall schedule and complete preventive maintenance services prior to the 15th of the selected month.

c. All test equipment used in the performance of this contract must be calibrated (if required / as required by manufacture of test equipment) and shall be in compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO), OEM and Federal Drug Administration (FDA) standards as required by Bureau of Medicine and Surgery (BUMED) Equipment Management Manual NAVMED P-5132 (CH-1, rev.1-2008).

9. Corrective Maintenance

a. Normal Working Hour Maintenance Coverage Maintenance Coverage will be Monday through Friday, between 8:00 A.M. to 4:30 P.M. A contractor Service Tech shall respond via telephone within 2 hours after receipt of trouble call, and provide on-site service no later than the close of business (4:30 pm) on the next business day. Equipment shall be operational within 48 hours.

b. Government request for corrective maintenance will be placed by BME, to the Contractor’s POC. Corrective Maintenance shall be completed during the hours specified in the contract.

c. The Contractor shall assign a unique Log/Reference Number to each Government request for Corrective Maintenance.

d. Contractor’s response to requests for service may include telephone consultation with the equipment user/operator and a Contractor FSE. Telephone consultation shall: 1) provide instruction in determining operator error; 2) determine the most likely cause of the problem; 3) determine if resolution of the problem requires the dispatch of a FSE; and 4) identify replacement parts likely to be required in order to return the equipment to 100% operational condition as specified by the OEM.

e. Contractor’s pricing shall be inclusive of all cost including parts, labor, travel and shipping.

f. The Contractor shall have his/her own service manuals, specifications, schematic diagrams, and parts lists to assist in the evaluation/repair of all equipment included in this contract.

g. Maintenance provisions does not include:

i. Third-party products where the OEM maintains warranty responsibility (i.e., Dell computers/laptops).

a) Also not included: batteries, electrodes, fuses, normal wear and tear, staining, discoloration or other cosmetic irregularity which does not impeded or degrade product performance.

b) Any adaptation or changes to upgrade the product from its normal purpose as described in the Direction for Use, without the prior written consent of OEM.

10. Removal of Government Property

a. Whenever the repair of equipment cannot be performed at the Government site as determined by the Contractor, the Contractor shall notify BME who will make arrangements for the Contractor to remove the item to the Contractor’s designated site. The Contractor will be required to sign a Government form accepting responsibility for the Government equipment. The Contractor shall provide a detailed description and quantities of items to be removed. Description shall include manufacturer’s serial numbers and equipment control number (ECN). In the event that items / sub-assemblies / accessories are repaired via “Repair by Replacement” a detailed description of replaced items is to be included upon return of repaired components.

b. In the event that that contractor determines the equipment must be moved to an alternate location for repair, the Contractor is responsible for transporting the equipment to the alternate location and returning the repair equipment back to the Government site.

11. Equipment Modification Upgrades

a. The Contractor shall only incorporate OEM specified modifications, alterations and upgrades. Approval shall be obtained from BME COR prior to the Contractor installation of any modification, alteration, or upgrades.

b. The Contractor shall maintain contact with the OEM to determine the requirement for field modifications and to ensure accomplishment of these modifications in accordance with the time schedule set forth by the OEM.

c. The Government shall not alter the system without prior notification to the Contractor.

d. The contractor shall provide software updates to the Government. Installation of updates will be left to the discretion of the Government. All supplied software is to be warranted current and free of defects such as viruses.

12. Service Beyond the Scope of the Contract

a. The Contractor shall immediately, but not later than 24 consecutive hours after discovery, notify BME, in writing, of the existence or the development of any defects in, or repair required to the scheduled equipment, which the Contractor considers they are not responsible for under the terms of this contract. The Contractor shall state why this existence or development is not within scope.

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

Supplies/services will be inspected/accepted at:

Section F - Deliveries or Performance

DELIVERY INFORMATION

30-SEP-2017

SIMULATION CENTER

620 JOHN PAUL JONES CIRCLE

BLDG 3

PORTSMOUTH VA 23708-2197

757-953-5839

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2017

N00183

30-SEP-2018

SIMULATION CENTER

620 JOHN PAUL JONES CIRCLE

BLDG 3

PORTSMOUTH VA 23708-2197

757-953-5839

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2018

N00183

30-SEP-2019

SIMULATION CENTER

620 JOHN PAUL JONES CIRCLE

BLDG 3

PORTSMOUTH VA 23708-2197

757-953-5839

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2019

N00183

30-SEP-2020

SIMULATION CENTER

620 JOHN PAUL JONES CIRCLE

BLDG 3

PORTSMOUTH VA 23708-2197

757-953-5839

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2020

N00183

30-SEP-2021

SIMULATION CENTER

620 JOHN PAUL JONES CIRCLE

BLDG 3

PORTSMOUTH VA 23708-2197

757-953-5839

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

30-SEP-2021

N00183

Section G - Contract Administration Data

Section H - Special Contract Requirements

NMCARS 5237.102-90 Enterprise-wide Contractor Manpower Reporting Application (ECMRA) The contractor shall report contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract…