MSA0039_SA2_fully_signed.pdf

T-Mobile USA, Inc. MSA0039 Service Attachment 2 Page 1

Version date 11.3.22

SERVICE ATTACHMENT 2

UNDER

MASTER SERVICE AGREEMENT #MSA0039

This Service Attachment 2 under Master Service Agreement #MSA0039 (the “Service Attachment”) is between T-Mobile USA, Inc. (“Service Provider”), having an office at 12920 S.E. 38th Street, Bellevue, WA 98006, and the State of Ohio (“State”), through the Department of Administrative Services (“DAS”), having its principal place of business at 30 East Broad Street, 40th Floor, Columbus, Ohio 43215. The State and the Service Provider are sometimes referred to jointly as the “Parties” or individually as a “Party.” This Service Attachment is effective as of the date signed by the State and amends that certain Master Service Agreement #MSA0039 between the Parties dated March 25, 2015, as amended (the “Agreement”).

1. Definitions

The defined terms in the Agreement will have the same meanings in this Service Attachment as they do in the Agreement. There may be additional definitions contained herein.

Device means a product for which Service Provider provides wireless service(s) including a phone handset, tablet, or SIM card.

Module means a component of the Device that manages and provides connectivity to the Network.

Network means Service Provider’s owned wireless network.

Rate Plan means a Service Provider plan for business customers, which includes, as applicable, allotments such as minutes, messages or data, rates, and other terms and features.

2. Services

2.1 Overview. Internet of Things (“IoT”) Services are provided to SIMs on the Network and managed through Service Provider’s IoT self-service SIM connectivity management platform, the T-Mobile Control Center. IoT Services allow Subscribing Entities to self-manage SIM states, including activation (either manually or automatically); deactivation (temporary suspend) mode; re-activation (restore from temporary suspend); retire (terminate service); automation rules for usage and cost control management; diagnostics for troubleshooting and support ticket submission. IoT Services include self-service capability to place SIM orders. In addition, IoT Services allow Subscribing Entities to perform IoT device and data management.

IoT Services also allow Subscribing Entities to self-manage and control SIM usage with the use of automation tools such as alerts, triggers, and to download various reports, including reports containing detailed billing and usage (IAS, and SMS) records at individual SIM and group levels (excluding taxes, surcharges and applicable credits).

2.1.1 Internet Access Services (“IAS”). IAS are a service that permits access to content, information, or services from all or substantially all Internet endpoints via transmissions using current or successor technologies on and off the Network. IAS will either be provided through (1) the Network;

or (2) another carrier’s network through agreements established by Service Provider (“Roaming” or “Off Network”). IAS transmissions may be involuntarily interrupted for reasons beyond the control of Service Provider and such usage will be billed like any other transmission. In addition, Service Provider may try to resend a dropped transmission, which will result in additional charges for IAS usage.

IAS usage charges will apply for IAS transmissions, text messages, downloadables, alerts and any other information or data sent through the Network. Unless stated otherwise, all Network IAS usage will be calculated and billed in bytes. Any Roaming usage will be rounded up to the next kilobyte at the end of each IAS Session. “IAS Session” means the duration between the moment in which a Device and the Network create a packet data protocol (“PDP”) context activation state in which the Device is

Docusign Envelope ID: D4D5956C-CD51-4DD7-A8BA-DFAFD74B321B

T-Mobile USA, Inc. MSA0039 Service Attachment 2 Page 2 given an IP address, until the time in which the Device and the Network return to a PDP context deactivation state. “IAS Session Volume” means the total number of bytes that are transferred to and from a Device during an IAS Session. The total IAS Session Volume for a billing cycle will be expressed in MBs on the invoice.

2.1.2 Short Message Service (“SMS”). If SMS is included in a Subscribing Entity’s Rate Plan, Service Provider will provide the Subscribing Entity with SMS that permits the Subscribing Entity to send and receive SMS messages. Upon request, Service Provider will support end user SIMs sending and receiving SMS message to and from another end user SIM while on the Network. This capability is not enabled by default.

2.1.2.1 Limitations. SMS messages from outside of the Network will be sent or received as long as an inter-carrier agreement exists between the recipient’s or sender’s service provider and Service Provider. Service Provider reserves the right to change or modify existing inter-carrier agreements, which could result in service disruptions, and must notify the State and Subscribing Entities at least five business days prior to such change or modification that may result in service disruptions.

2.1.2.2 Service Provider will aggregate the total number of SMS messages, including SMS-MO, SMS-MT, and administrative SMS messages, during each billing cycle.

2.1.3 Voice Services. If voice services are included in a Subscribing Entity’s Rate Plan, Service Provider will provide the Services within the approved geographic regions as stated in the Subscribing Entity’s Rate Plan(s).

2.1.3.1 Service Provider’s switching and billing systems will calculate the minutes of use (“MOU”) based on 60-second increment usage, with each call being rounded up to the next full MOU (i.e., a 121 second call would be billed as a 3 MOU call).

2.1.3.2 Each call is separately measured and charged even if several separate calls are made simultaneously. Charges for voice services commence upon call origination (including time before answering) and end upon call termination, each as determined by Contractor’s internal network elements.

Data security information:

a. The Services do not host or process Subscribing Entity Data outside the United States. N/A

b. The Services do not comply with the requirements to process Protected Health Information. N/A

c. The Services do not comply with the requirements to process Federal Tax Information. N/A

d. The Services do not comply with the requirements to process Criminal Justice Information Systems data. N/A

2.2 Standard Service Features. IoT Services include the T-Mobile Control Center, a connectivity management platform that addresses the needs of enterprises and government entities with connected devices. It enables entities to launch, manage, and monitor a connected device implementation with robust automation and standardized, global operations.

The T-Mobile Control Center give entities the power to analyze and control how their devices are connecting to and using wireless networks in near real-time. The platform delivers a powerful automation engine that enables customers to programmatically control their devices.

The T-Mobile Control Center platform supports three basic types of wireless services—data, SMS (Short Message Service or texts), and voice—as well as other services on a case-by-case basis.

T-Mobile USA, Inc. MSA0039 Service Attachment 2 Page 3

Benefits include the following:

a. Manage connectivity through a platform, accessible from any browser.

b. Quickly get enormous amount of information about each device: MSISDN, APN, rate plan, connection history, and more.

c. Edit device details easily through many avenues: from actions menu to batch updates for more complex changes to multiple devices at once.

d. Ensure service reliability, manage costs, and scale IoT implementations by programmatically controlling devices through automation rules.

e. Understand connectivity issues, reduce maintenance costs, avoid equipment failures, and improve business operations through advanced analytics.

f. Several security features address login security, fraud prevention, and more: 2-step verification, IMEI tracking, and audit trails, among others.

2.3 Optional or Add-On Service Features. Service Provider will provide one Private APN (“PAPN”) to a Subscribing Entity at no cost. Any additional PAPN's or custom/vanity APNs provided to Subscribing Entities may be subject to additional costs as set forth herein.

2.4 Provision of Services. The Service Provider will make the Services available to the Subscribing Entities for purchase pursuant to the Agreement, including this Service Attachment. The Services will be Available to the Subscribing Entities pursuant to the Agreement and this Service Attachment during each Order Term. The State agrees that purchases hereunder are neither contingent on the delivery of any future functionality or features nor dependent on any oral or written public comments made by the Service Provider regarding future functionality or features.

2.5 Support. The Service Provider must provide the Service Provider’s basic support for the Services to the Subscribing Entities at no additional charge. Service Provider’s basic support is described below.

Issues and questions are submitted via link accessed directly from the T-Mobile Control Center portal. The issues will be routed to the appropriate fix agents as needed. Additionally, Service Provider provides a Control Center operational expert to provide day to day support. These experts are aligned by sector to provide support specific to the customer’s needs.

3. Fees and Payment

3.3 Pricing. The specific pricing for this Service Attachment is set forth in the Pricing Addenda attached hereto and incorporated herein.

3.4 Fee Structure and Payment. The specific fee structure and payment information for this Service Attachment is set forth in Section 2.1 above and Section 1 of the Pricing Addendum 1.

3.5 Invoicing. Fees will be invoiced monthly in arrears and otherwise in accordance with the Agreement. Fees are due in accordance with the terms of the Agreement and this Service Attachment, which no Order may alter. Each Subscribing Entity is responsible for providing complete and accurate billing and contact information to the Service Provider and notifying the Service provider of any changes to such information.

4. Proprietary Rights

4.1 Reservation of Rights in Services. Subject to the limited rights expressly granted hereunder, the Service Provider reserves all rights, title, and interest in and to the Services, including all related intellectual property rights. No rights are granted to the State or Subscribing Entities hereunder other than as expressly set forth herein or elsewhere in the Agreement.

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4.2 Restrictions. Subscribers will comply with the requirements in the Agreement.

5. Service Level Objectives

6. Term and Modification

6.1 Term of Service Attachment. This Service Attachment is effective on the date of State signature below and remains in effect for the term of the Agreement unless earlier terminated pursuant to the Agreement.

6.2 Term of Services. Services purchased under this Service Attachment commence when SIMs are in the Activated State as defined in Section 3.3 (IoT SIM State Management) in Exhibit I, subject to relevant provisions in the Agreement, such as the Agreement’s termination and non-appropriation provisions.

Should a Subscribing Entity elect to renew a Services subscription, provided this Agreement and Service Attachment remain in effect, the renewal will be at the Subscribing Entity’s option and will be for the same discount from list as the Services subscription being renewed and under the same terms and conditions.

6.3 Modification. If a change in law, rules, or regulations requires a modification of the renewal price or any terms and conditions in this Service Attachment, the Parties will in good faith negotiate the modifications necessitated by such a change, and any modifications will only be effective upon a written agreement signed by the Parties.

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7. Miscellaneous

7.1 Affirmation and Disclosure Form. Service Provider must complete an Affirmation and Disclosure Form for this Service Attachment (the form of which is available at https://dam.assets.ohio.gov/image/upload/procure.ohio.gov/pdf/StateLocalAgencies/Resources_Forms/Af firmation_and_Disclosure_Form_5-20-24_fillable_form.pdf) affirming the Service Provider understands and will meet the requirements of Section 3.15 of the Agreement,. During the performance of the Services under this Service Attachment, if the Service Provider changes the location(s) disclosed on an Affirmation and Disclosure Form, Service Provider must complete and submit a revised Affirmation and Disclosure Form reflecting such changes.

7.2 Additional Service Provider Terms. The use of the Services is subject to the following: (i) Exhibit I, IoT Services Addendum – Services and Policies, (ii) Attachment 1 of Exhibit I, IoT Services Annex, and

(iii) Exhibit II, Rate Plans 13 and 14 Terms and Conditions of Use attached to this Service Attachment and incorporated herein.

IN WITNESS WHEREOF, the Parties have executed this Service Attachment as of the dates written below.

T-MOBILE USA, INC. STATE OF OHIO, DEPARTMENT OF

ADMINISTRATIVE SERVICES

Signature Signature

Kathleen C. Madden Printed Name Printed Name

Director Title Title

Date Effective Date

Legal Approved by:

T-Mobile USA, Inc. Legal Department

Docusign Envelope ID: D4D5956C-CD51-4DD7-A8BA-DFAFD74B321B

5/30/2025

5/30/2025

Vice President

David Bezzant https://dam.assets.ohio.gov/image/upload/procure.ohio.gov/pdf/StateLocalAgencies/Resources_Forms/Affirmation_and_Disclosure_Form_5-20-24_fillable_form.pdf https://dam.assets.ohio.gov/image/upload/procure.ohio.gov/pdf/StateLocalAgencies/Resources_Forms/Affirmation_and_Disclosure_Form_5-20-24_fillable_form.pdf

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PRICING ADDENDUM 1

Service Attachment 2 Pricing May 2025

1. Rate Plans for IoT Services.

1.1 Rate Plans and Charges. Rate Plan(s) for IoT Services are listed in the table below. Rate Plan(s) are net of any discounts and do not include applicable taxes, fees, or surcharges that may apply. Pricing for the Services is based on the geographic region where the SIM is deployed (each a “Home Zone”). Usage outside of a Home Zone on a casual roaming basis may be available as described in the Rate Plan(s).

Services are generally not available outside of the countries listed as either a Home Zone or identified as available for casual roaming. The monthly recurring charges (“MRC”) as specified below apply to Subscribing Entities for usage in the identified Home Zone(s).

1.2 Permanent Roaming. A SIM which resides in the home network of a third-party carrier on a non-casual basis is in a state of “Permanent Roaming.” Permanent Roaming is prohibited unless specifically authorized in the Rate Plan and only in those countries identified as eligible.

1.3 IoT Devices. The cost of IoT devices is not included in the MRC.

2. IoT SIMs. For all IoT Services, Subscribing Entity must acquire IoT SIMs from either (i) a Service Provider-authorized third party or (ii) directly from Service Provider. SIMs provided by Service Provider are at no cost.

Home Zone: United States (International Roaming Not Enabled)

IoT Services Plan Zone 1 Included Countries United States

Connectivity Method T-Mobile SIM domiciled in the United States

**** Plan 1 Plan 2 Plan 3 Plan 4 Plan 5 Plan 6 Plan 7 Plan 8 Plan 9 Plan 10 Plan 11 Plan 12 MRC* $1.00 $1.50 $3.25 $5.25 $8.00 $10.00 $22.50 $43.00 $100.00 $192.50 $273.75 $350.00 IAS Usage Allowance**

1 MB

10 MB

250 MB

500 MB

1 GB

2 GB

5 GB

10 GB

25 GB

50 GB

75 GB

100 GB

Overage Rate (per MB) *** $0.10 $0.05 $0.025 $0.015 $0.0125 $0.01

SMS Rate on Net $0.01 MOU Rate on Net $0.03

Domestic Roaming Rates IAS Usage – Off Net (Per MB)*** $0.10 $0.05 $0.025

SMS Rate $0.01 per SMS MOU Rate $0.03 per MOU

*Usage will be measured at the end of each billing cycle and the MRC (monthly recurring charge, or “MRC”) and any overage will be billed at the applicable rate. Subscribing Entity will be billed within the United States in U.S. dollars. Public Static IPv4 included in the

MRC.

**The IAS allowance is pooled among all active lines of service on the same price plan. An IAS allowance accrues for a billing cycle only for lines of service that pay an MRC for that billing cycle.

***Data usage will be billed by kilobytes. Every session will be rounded UP to the next kilobyte.

****Other taxes and government mandated fees may apply.

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*Plan 13 terms and conditions are included in Exhibit II attached to this Service Attachment and incorporated herein.

Plan 14* (First Responder Advantage Flex Pooled Plans) Price Plan Components Advantage

Pooled Price Plan 1

Advantage Pooled Price

Plan 2

Advantage Pooled Price

Plan 3

Advantage Pooled Price

Plan 4

MRC $5.00 $10.00 $22.00 $33.60

Pooled IAS Usage Allowance 400 MB 1.5 GB 4 GB Unlimited Overage Rate Per MB $0.10 per MB $0.10 per MB $0.01 per MB N/A T-Mobile Network Per SMS Rate $0.01 per SMS $0.01 per SMS $0.01 per SMS $0.01 per

SMS

T-Mobile Network Per MOU Rate $0.03 per

MOU

$0.03 per MOU $0.03 per MOU $0.03 per

MOU

Domestic Roaming Per MB Rate $0.10 per MB $0.10 per MB $0.025 per MB N/A Domestic Roaming Per SMS Rate $0.01 per SMS $0.01 per SMS $0.01 per SMS N/A Domestic Roaming Per MOU Rate $0.03 per

MOU

$0.03 per MOU $0.03 per MOU N/A

* Plan 14 Specific Terms/Conditions of Use are in Exhibit II attached to this Service Attachment and incorporated herein.

Plan 13* Monthly

MRC $33.60

IAS Usage Allowance (on net) Unlimited Overage Rate (on net) Not Applicable Domestic Roaming IAS Usage Enabled

T-Mobile USA, Inc. MSA0039 Service Attachment 2 Page 8

EXHIBIT I

IoT Services Addendum – Services and Policies

This IoT Services Addendum – Services and Policies (“Addendum”) is made a part of Service Attachment 2 of the Agreement as if fully rewritten therein. Unless otherwise defined in this Addendum, the capitalized terms in the Agreement will apply to this Addendum.

The following terms apply to a Subscribing Entity’s purchase and use of IoT services (“IoT Services”). Use of the IoT Services is subject to acceptance of this Addendum and the terms set out herein, including the attached and incorporated Attachment 1 – IoT Services Annex.

1. APPROVED SERVICE APPLICATION.

Service Provider will provide IoT Services to a Subscribing Entity under this Service Attachment in the form of IoT device-to-application and/or device-to-device connectivity, SIM states and associated account (including price plans (“Rate Plan(s)”) and connectivity management on the Service Provider’s IoT Services platform (the “Purpose”). SIM state and account management is further described in Section 1 of the IoT Services Annex. The IoT Services are “Services” as defined in the Agreement.

A Subscribing Entity is authorized to use the IoT Services only within approved geographic regions stated in the Rate Plans(s) solely for the Purpose stated above and in accordance with the terms of this Agreement.

Any amendments or changes to the IoT Services stated above must be in writing by amendment to the Approved Service Application by a Vice President or higher officer of Service Provider, such approval may be granted or denied in Service Provider’s sole discretion.

2. ACCOUNT TYPE. Rate Plan(s) will be placed on either an Essential or Advantage account type as defined below:

2.1 Essential Account Type. If a Subscribing Entity moves a SIM from one Rate Plan to a new Rate Plan in the middle of a billing cycle, the new Rate Plan will go into effect on the first day of the next billing cycle.

2.2 Advantage Account Type. If a Subscribing Entity moves a SIM from one Rate Plan to a new Rate Plan in the middle of a billing cycle, the new Rate Plan will apply for the entire billing cycle during which the change was made.

3. THE SERVICES PLATFORM.

3.1 Functionality. Service Provider provides a self-service, web-based SIM management platform for Subscribing Entities to manage and obtain reporting for SIMs and IoT Services on the Network, and, if enabled, certain international IoT networks.

3.2 IoT Onboarding. Service Provider, or Service Provider’s authorized provider, will provide standard onboarding without an additional fee. A Subscribing Entity may request additional services included in this Service Attachment and Service Provider may offer such supplemental services in its sole discretion. Additional fees may apply as noted in this Service Attachment. A Subscribing Entity will be notified of any such fees before work is started, and the Subscribing Entity agrees to pay Service Provider for any applicable fees upon receipt of a proper invoice and pursuant to the Agreement.

3.3 IoT SIM State Management. SIMs added to a Subscribing Entity’s account will be placed in the state chosen at the time the SIM order is placed. All available states are described in the chart below, and a Subscribing Entity has the option to select another available state for each SIM on the account.

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Test Ready

SIMs in the Test Ready state will be able to establish a network connection, and will allow for a pre-defined usage threshold, but will not incur an MRC or other usage charges while in the Test Ready state. The Test Ready state provides each Device with the following services.

• IAS – 10KB

• SMS - 10

As soon as the Device reaches any of the usage thresholds, the Device will systemically be transitioned to a target state and free IAS test traffic will cease. A Subscribing Entity may select the target state for its account during the onboarding process. Typically, the target state for SIMs reaching their Test Ready threshold is either Activation Ready or Activated. If a SIM remains in the Test Ready state for longer than 90 days, Service Provider reserves the right, upon prior written notice to the Subscribing Entity, to either charge a Subscribing Entity a fee equal to the MRC of the assigned price plan for as long as the SIM remains in the Test Ready state or move such SIM to the Activated state. Once a SIM has exited the Test Ready state to the target state, it may not return to the Test Ready state.

Activation Ready

SIMs in the Activation Ready state will be able to establish a network connection but will not incur an MRC while in this state. Once the SIM establishes a data or voice connection, or send or receives an SMS, the SIM will automatically move to the Activated state and become billable. If a SIM remains in the Activation Ready state for longer than 90 days, Service Provider reserves the right, upon prior written notice to the Subscribing Entity, to either charge the Subscribing entity a fee equal to the MRC of the assigned price plan for as long as the SIM remains in the Activation Ready state or move such SIM to the Activated state. Once a SIM has exited the Activation Ready state into the Activated state, it may not return to the Activation Ready state.

Activated SIMs in the Activated state are visible and operating on the Network (or the network of a roaming partner). SIMs in the Activated state are billable, and the Subscribing Entity will be charged the applicable MRC, any fees, and Service usage charges associated with the price plan to which it is assigned.

Deactivated

SIMs in the Deactivated state will not be able to establish a network connection (similar to suspend mode). If a SIM is in the Deactivated state for a portion of a billing cycle, the Subscribing Entity will be charged the standard MRC, and any included usage will be added to the Rate Plan’s pool for that entire billing cycle. If the SIM is in the Deactivated state for the entire billing cycle, the MRC will not be charged, and any included usage will not be added to the price plan’s pool for that billing cycle.

Retired SIMs in the Retired state will not be able to establish a network connection. Service Provider reserves the right to move SIMs in the Retired state for more than 60 days to permanently remove the SIMs from the platform.

4. PLATFORM FEES. Service Provider will not charge an activation fee for the Services.

5. PRIMARY CONTACTS. The primary contact individuals for the Services are as follows (or their named successors):

T-Mobile/Contractor:

Name: David Bezzant, Vice President, T-Mobile For Government Address: c/o T-Mobile USA, Inc., 12920 SE 38th Street, Bellevue, WA 98006 Telephone: (425) 383-4000 Email: David.Bezzant@T-Mobile.com mailto:David.Bezzant@T-Mobile.com

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For Legal Notice – send a copy to:

Name: Legal Department – Sales & Distribution, T-Mobile USA, Inc.

Address: 12920 SE 38th Street, Bellevue, WA 98006 With Email Copy To: Legal_Government_Contracts@T-Mobile.com

Customer:

Name of Customer/ Contact Name: Click or tap here to enter text.

Address: Click or tap here to enter text.

Telephone: Click or tap here to enter text.

Email: Click or tap here to enter text.

7. ADDITIONAL TERMS

7.1 SERVICES ANNEXES. Subscribing Entities must comply with the IoT Services Annex attached to this Addendum. Capitalized terms not otherwise defined in this Attachment will have the meaning assigned to such terms as set forth in the Agreement.

7.2 TECHNOLOGY EVOLUTION AND MODIFICATIONS. Service Provider endeavors, through technology evolution and modifications to systems, processes, and services, to bring customers improved technology and network experience. In some instances, these efforts will result in the need to ultimately replace or discontinue certain facilities, Service Provider operations, offerings, technologies, equipment, software, procedures or services. While such efforts will be undertaken in a customer-focused and commercially reasonable manner, notwithstanding anything to the contrary set forth in this Agreement, Service Provider reserves the right, without liability to Subscribing Entities, to alter or decommission any aspect of the Network and the IoT Services, in each case at any time during the Term. Service Provider must provide at least 30 days’ advance written notice to each Subscribing Entity prior to taking any such actions. Service Provider and Subscribing Entities will work together in good faith to mitigate adverse impacts to the Subscribing Entities as a result of the changes described in this Section. If after the parties work in good faith, the changes instituted by Service Provider continue to have material adverse impact on a Subscribing Entity, the Subscribing Entity may terminate the impacted IoT SIMs without liability pursuant to the termination provisions in the Agreement, and Service Provider will provide a prorated refund of any prepaid but unused fees for such terminated SIMs.

7.3 NO DISCOUNTS. Unless otherwise noted in this Service Attachment, the Services are not eligible for any discounts.

mailto:Legal_Government_Contracts@T-Mobile.com

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ATTACHMENT 1

IoT Services Annex

IoT Services Annex (“Annex”) also governs the provision and use of the IoT Services. Capitalized terms not otherwise defined in this Annex will have the meaning assigned to such terms in the Agreement.

1. Sale of IoT Services. Service Provider will sell IoT Services to Subscribing Entities, and Subscribing Entities will purchase IoT Services from Service Provider under the terms and conditions set forth in the Agreement. No provision of the Agreement will be construed as vesting in a Subscribing Entity any control whatsoever in any facilities or operations of Service Provider or the operations of any Service Provider Affiliate or contractual third party. A Subscribing Entity will not represent itself as an FCC, federal, state, or other governmental or regulatory agency certified licensee for Service Provider by reason of the Agreement.

A Subscribing Entity will not enter, directly or indirectly, into any agreement or other arrangement with a third party that gives the third party any rights to purchase IoT Service for resale to other parties, unless otherwise explicitly stated in this Agreement.

2. Scope of Services

2.1 Limitation on Scope of Service

2.1.1 General. Subscribing Entities agree that (i) Services are available to SIMs only within the operating range of the Network and (ii) Services may be temporarily refused, interrupted, curtailed, or otherwise limited because of transmission limitations caused by any factor, including atmospheric, environmental, or topographical conditions; concentrated usage or capacity constraints; facilities limitations or constraints; facilities changes, modifications, updates, relocations, repairs, maintenance, or other similar activities necessary for the proper or improved operation of the facilities; a failure by third-party suppliers or service provider; the failure of an IoT device; or a public safety emergency. Service Provider is not liable for any claims or damages related to or arising out of or in connection with (i) any coverage gap, or (ii) any Service refusal, interruption, curtailment, or other limitation provided above.

2.1.2 Disclaimer. Service Provider is not a publisher of third-party content that can be accessed through IoT Services. Service Provider is not responsible for any content, including information, opinions, advice, statements, or services that are provided by third parties and accessible through IoT Services or any damages resulting therefrom. Service Provider does not guarantee the accuracy, completeness, or usefulness of information that is obtained through the IoT Services.

Service Provider makes no representations or warranties regarding the provider, scope or nature of the content, or services that will be available through IoT Services.

2.2 Use of Services. For devices that allow multiple users to share one connection and subscription, the wireless performance may degrade as more users are added to the single device. Use of Services is subject to any storage, memory or other Device limitation. If a Subscribing Entity accesses, uses, or authorizes third-party applications through Services, the Subscribing Entity authorizes Service Provider to provide to the third-party information related to the Subscribing Entity’s use of the Services or the application(s). The Subscribing Entity acknowledges that use of third-party applications is subject to the third party’s terms, conditions and policies, including its privacy policy.

2.3 Domicile. Unless otherwise stated, SIMs must be domiciled in the United States. Regardless of the location of any IoT SIM, the Subscribing Entity is responsible for complying with the laws and regulations of each country where the IoT SIMs are used and any applicable rules of the third-party carrier. Service Provider is not responsible for any SIMs that become inoperable due to a Subscribing Entity’s noncompliance with applicable laws, regulations, or rules.

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2.4 IoT SIM Activation. Only IoT SIMs can be deployed on the Network. IoT SIMs will be loaded to a Subscribing Entity’s account upon fulfillment of the Subscribing Entity’s order placed through the IoT platform or an authorized third-party SIM provider.

2.5 Compatibility of Wireless Devices and Services. Devices may not be compatible with services provided by other wireless carriers, except in connection with Roaming agreements. Service Provider does not guarantee current or future compatibility of Devices or Services with third party products, features or applications. Apparent compatibility or notice from Service Provider of compatibility is not an endorsement of a third-party product, feature or application. Unless otherwise stated in the Agreement, Service Provider may, in its sole discretion and at any time, disable or discontinue use of any third-party product, feature or application with the wireless Devices or Services, and Subscribing Entities will receive a refund for any unused portion of the data content in such cases.

2.6 Data Encryption. Subscribing Entities acknowledge and agree that (i) the IoT Services are limited to transporting information and data on behalf of a Subscribing Entity utilizing the Network, and (ii) Service Provider will not access, view, process, store, or otherwise use any information or data transported by Service Provider on a Subscribing Entity’s behalf through the IoT Services. Subscribing Entities will ensure that (i) all information and data to be transported by Service Provider pursuant to the IoT Services is encrypted in accordance with industry-best practices, before any such information or data is delivered or made available to Service Provider, and (ii) Subscribing Entities do not make available to Service Provider any key, code, or related information that would enable Service Provider to decrypt the encrypted information or data, or to otherwise be able to view or discover the original content of the encrypted information or data. If Service Provider discovers that any information or data transported through the IoT Services is not encrypted, or that Service Provider is otherwise able to view or discover the original content of the information or data, Service Provider will have the right to immediately suspend the IoT Services without notice to Subscribing Entities. TO THE EXTENT

PERMITTED BY LAW, SERVICE PROVIDER IS NOT RESPONSIBLE FOR ANY AND ALL

DAMAGES, LOSSES, EXPENSES, DEMANDS, ACTIONS OR CAUSES OF ACTION ARISING OUT

OF A SUBSCRIBING ENTITY’S FAILURE TO ENCRYPT DATA PROVIDED TO SERVICE PROVIDER

AS DETAILED ON THIS SECTION.

3. Policies

3.1 Location Based Services. To the extent an IoT SIM involves a Location Based Service, Subscribing Entities must ensure that each end user using such device is properly notified in accordance with the CTIA Best Practices and Guidelines for Location-Based Services, which can be found at https://www.ctia.org/the-wireless-industry/industry-commitments/best-practices-and-guidelines-for-location-based-services. In addition, for International IoT Services, Subscribing Entities must provide any applicable notification and comply with all regulatory rules or requirements, statutes or obligations applicable to Location Based Services in the jurisdiction where the International IoT Services are provided. SERVICE PROVIDER IS NOT RESPONSIBLE FOR SUBSCRIBING ENTITIES’

USE OF LOCATION BASED SERVICES AND THE FAILURE TO NOTIFY END USERS OF THE

ELECTION TO USE ANY LOCATION BASED SERVICE OR LOCATION INFORMATION ON IoT SIMs.

3.2 Device Content. Service Provider is not responsible for any information on Subscribing Entity Devices, including sensitive or personal information. Subscribing Entities should remove or otherwise safeguard any sensitive or personal information when a Subscribing Entity relinquishes, exchanges, returns, or recycles a Device. If a Subscribing Entity exchanges, returns, or recycles Devices through Service Provider, the Subscribing Entity must remove all data from Devices before providing them to Service Provider.

3.3 Domestic Roaming. Roaming usage may not exceed more than 5% of all usage (both Network usage and Roaming usage). If Roaming is above the stated percentage for three consecutive months, Docusign Envelope ID: D4D5956C-CD51-4DD7-A8BA-DFAFD74B321B https://www.ctia.org/the-wireless-industry/industry-commitments/best-practices-and-guidelines-for-location-based-services https://www.ctia.org/the-wireless-industry/industry-commitments/best-practices-and-guidelines-for-location-based-services

T-Mobile USA, Inc. MSA0039 Service Attachment 2 Page 13 the Subscribing Entity and Service Provider agree to migrate enough high roaming usage devices off the Network to drop below the 5% threshold or to reopen pricing negotiations. Additionally, Service Provider may require that lines of service that Permanently Roam for more than 30 consecutive days may be removed from the Network even if the aggregate roaming on the account is below 5% of total usage.

3.4 International Roaming. If the terms and conditions under which Service Provider provides access to an International Roaming network materially change, Service Provider reserves the right, upon notice to and agreement of a Subscribing Entity, to change a Subscribing Entity’s terms, conditions, and pricing to align with the changes to Service Provider’s agreements. Subscribing Entities may terminate the Services without penalty or further obligation if they do not agree to the changes and Service Provider will provide a prorated refund of any prepaid but unused fees for such Services. Service Provider does not independently provide IoT Services outside of the United States and as such, IoT connectivity provided outside of the United States is provided under a contractual agreement between Service Provider and an international wireless carrier that permits International Roaming. In countries where regulatory authority is required and Service Provider does not hold such regulatory authority to provide the IoT Services, Service Provider may obtain, on the Subscribing Entity’s behalf, from authorized providers, the required services and any associated equipment. IoT Services performance while Roaming, including available service features, may be different than the IoT Service on the Network.

3.5 Device Certification. Subscribing Entities will ensure that all Devices and Modules, in connection with the Services have gained PCS Type Certification Review Board (PTCRB) certification, FCC certification, and have been approved by Service Provider in writing for use on the Network, in each case as directed by Service Provider (“Approved Devices”). Service Provider has sole discretion over authorizing the certification of a Device and software as well as subsequent operation of the Device on the Network. Subscribing Entities may not distribute, sell or activate any Device that is not an Approved Device. Subscribing Entities will pay all costs associated with obtaining approval for Approved Devices.

In the event that any Approved Devices do not meet these standards, a Subscribing Entity must use its best efforts to ensure that such Approved Devices are no longer using the Services and shall terminate such Services. Further, in the event that Service Provider determines that equipment intended for use or being used by a Subscribing Entity has a significant impact on the Network (hereafter “Equipment Issue”) with regard to emergencies or similar events, as to which Service Provider has no obligation to provide notice, Service Provider will provide the Subscribing Entity with evidence of such Equipment Issue and the Subscribing Entity and Service Provider shall diligently work together to resolve the Equipment Issue for a period not to exceed ten (10) days from the date such evidence is provided to the Subscribing Entity. If the Subscribing Entity and Service Provider are unable to resolve the Equipment Issue at the end of such ten (10) day period, Service Provider may notify the Subscribing Entity that such equipment is not authorized for use on the Network, and the Subscribing Entity must ensure that all equipment at issue is removed from use on the Network no later than five (5) days after receiving such notice. Notwithstanding the foregoing, if equipment poses imminent risk of harm to the Network or to the security of Service Provider users, Service Provider may immediately suspend Services to the extent necessary to limit such impact.

3.6 Priority Access and Preemption/Wireless Priority Service. Upon Customer’s election to opt in as described below, T-Mobile will provide Customer with priority data access and preemption (“Priority Access and Preemption”) at no additional cost when using T-Mobile’s wireless network subject to the terms, conditions, and limitations herein.

3.6.1 Description. Priority Access and Preemption is provided through Wireless Priority Service (“WPS”), a White House-directed cellular communications service. The Cybersecurity and Infrastructure Security Agency (“CISA”) provides and manages WPS in compliance with Federal Communications Commission (“FCC”) Second Report and Order, FCC 00-242 and FCC Report and Order FCC 22-36. In the event the WPS is terminated by the White House, CISA, the FCC or

T-Mobile USA, Inc. MSA0039 Service Attachment 2 Page 14 an authorized regulatory body, T-Mobile may continue to provide similar service to Customer without interruption, so long as consistent with then-applicable law and mutually agreeable to both parties. Priority Access and Preemption provides specialized treatment of voice and data sessions during times of high network utilization for approved first responders and other organizations that use telecommunication services necessary for the public health, safety, and maintenance of law and order. If activated by Customer and accepted by T-Mobile, Priority Access and Preemption is always active on the T-Mobile Network for data service and does not require Customer to invoke any special dialing code.

3.6.2 WPS Eligibility and Registration. Priority Access and Preemption requires registration with the U.S. Department of Homeland Security (“DHS”). DHS determines eligibility for WPS and the level of priority an approved user will receive.

3.6.3 Customer Opt In. Prior to receiving Priority Access and Preemption on T-Mobile Rate Plans, Customer must provide notice to T-Mobile of Customer’s request to enable WPS. Such notice can be provided by completing and returning the WPS approval request form by email (“WPS Approval Form”), which is available by contacting your T-Mobile account representative. Submitting this notice authorizes T-Mobile to submit and maintain a registration application with DHS on Customer’s behalf. T-Mobile’s submission of such registration application is contingent on Customer’s agreement to all applicable DHS WPS program terms and conditions including, but not limited to: (i) Customer continues to have an organizational mission which supports National Security/Emergency Preparedness (“NS/EP”) as this mission is defined by DHS at https://www.cisa.gov/gets-eligibility; (ii) Customer identifies a Customer Point of Contact (“POC”) to manage the WPS account; and (iii) Customer certifies that all Customer users on whose behalf Customer request WPS meets all DHS and FCC requirements for eligibility found at https://www.cisa.gov/sites/default/files/publications/WPS%20Eligibility.pdf. For technical support related to WPS registration, Customer must contact the DHS at 866-627-2255 or support@priorityinfo.com.

3.6.4 Limitations/Disclaimers. Priority Access and Preemption is for Domestic traffic only on T- Mobile’s Network and requires T-Mobile approval of both end users and devices. Features, coverage and service are not available everywhere and are subject to change. Priority Access and Preemption is not available while roaming on another carrier’s network, while connected to Wi-Fi, or for Users on a Business Internet Rate Plan. Availability while using hotspot is dependent upon the device. In areas with standalone 5G, WPS functions may cause data service to default to 4G LTE. Priority Access and Preemption provides WPS users with data priority over standard users on the T-Mobile Network but does not guarantee data network access. End users with the same priority will be prioritized on a first-come, first-serve basis. Priority Access and Preemption service are subject to the wireless coverage and service limitations in this Agreement.

https://www.cisa.gov/gets-eligibility https://www.cisa.gov/sites/default/files/publications/WPS%20Eligibility.pdf

T-Mobile USA, Inc. MSA0039 Service Attachment 2 Page 15

EXHIBIT II

Rate Plans 13 and 14 Terms and Conditions of Use

The following terms apply to Rate Plans 13 and 14 if purchased by a Subscribing Entity.

1. Unless otherwise indicated in this Exhibit II, all terms and conditions of the Agreement will apply.

2. Plan 13 is restricted to qualifying state government, local government and tribal government fire, police, and EMS agencies who verify eligibility (“First Responder Agencies”). Minimum qualification is meeting one of the following NAICS Codes: (i) Police Protection 922120, (ii) Fire Protection 922160, or (iii) Ambulance Services 621910. Final eligibility determinations are in Service Provider’s sole discretion.

3. Domestic roaming is enabled.

4. Plan 13 is a single line rate plan and cannot be combined with regular family/pooling plans.

5. Plan 14 is a multi-line rate plan limited to the Advantage Flex Pooled Price Plans 1 - 4 detailed in the

Pricing Addenda and cannot be combined with other regular family/pooling plans.

6. Subscribing Entities may only suspend service for up to 90 days each calendar year, per line.

7. Any applicable minimum service term associated with an order placement for a subsidized Device purchase shall apply.

8. Plan 13 will be created under an Essential Account Type (defined in Exhibit I).

9. Plan 14 will be created under an Advantage Account Type (defined in Exhibit I).

10. Monthly recurring charge is net of all discounts. No other service discounts will apply.

11. Plan 13 and Plan 14 data limits may apply should the Subscribing Entity exceed data use beyond the purpose of a Subscribing Entity’s use case applicable to a Subscribing Entity’s order as agreed to by the Subscribing Entity and Service Provider. As such, Service Provider may implement reasonable network management in which its service may be slowed, suspended, terminated, or restricted for misuse, abnormal use, interference with the Network or ability to provide quality service to other users.

12. Subscribing Entities acknowledge and agree that the Services are not intended to support continuous uninterrupted/sustained livestreaming of video at any time. Subscribing Entities acknowledge and agree that sustained or uninterrupted use of, and/or simultaneous use by, a number of Devices operating may exceed available network capacity which would impact Service speed and availability.

Service shall continue to be governed by and be subject to the terms and conditions of the Agreement, including, but not limited to, Service Provider’s disclaimers on Service availability and Service Provider’s right to secure, protect, improve and/or manage its Network. Further, Service Provider may at its sole discretion monitor and require a Subscribing Entity to implement mitigation efforts in the event line(s) of Service have data usage exceeding 50GB/month for more than two consecutive billing cycles.

Should a Subscribing Entity not implement and enforce mitigation efforts that bring data usage below the 50GB/month limit after two consecutive billing cycles, Service Provider shall have the right to request adjustment of the Subscribing Entity’s rate plan applicable to the Service upon 30 days written notice to the Subscribing Entity. Should the parties not be able to agree on a rate plan adjustment, either party may elect to terminate the Subscribing Entity’s applicable lines of service.