Miltenyi Biotec Equipment Service List 2023625.docx

Service needed for Miltenyi Biotec equipment.

*Must use Miltenyi Biotec trained technicians *Must use OEM parts on repairs and replacements Services included:

- Planned Maintenance Service (see below)

- Repair Service (see below)

- Technical Support Service (see below) Planned Maintenance Service

- Two (2) scheduled maintenance visits

- Performance assurance checks

- Functionality and safety checks

- Safety inspections in accordance with all applicable regulations

- Cleaning of operational and inorganic contaminations

- Cleaning and greasing of mechanical parts

- Components check up

- Calibration of instrument components and performance test with beads

- Device software update

- Routine inspection and replacement of wearing parts on a regular basis.

The replacement of parts includes the following items:

1 x half-yearly PM kit, consisting of:

6 x Hydrophobic Air Filter 3 x Peristaltic Pump Head incl. Tube 1 x Sterile Filter Pall Ultipor N66 1 x Rear Fan Air Filter 3 x Silicone Tubes 1 x yearly PM kit, consisting of 6 x Hydrophobic Air Filter 2 x 4-port 4-way Valve 1 x 4-port Distribution Valve 2 x Dilutor Valve, 6-port distribution 3 x Peristaltic Pump Head incl. Tube 2 x Pump Syringe 1 x Sterile Filter Pall Ultipor N66 1 x Rear Fan Air Filter 3 x Silicone Tubes

Repair Service

- Repair of instrument defects

- Arrangement of the parts and labor for all necessary repairs

Technical Support Services / General

- Interactive telephone and electronic mail support for the purpose of resolving technical support incidents

- Detailed service documentation