MILO Theater Platinum Warranty.pdf

MILO RANGE THEATER

PLATINUM WARRANTY

1229 Oak Valley Dr, Ann Arbor, MI 48108 www.milorange.com

Revised 06-21-2022 Page 1 of 2

MILO RANGE THEATER PLATINUM WARRANTY SUPPORT PLAN

The MILO Range Theater Platinum Warranty Support Plan covers a MILO Theater system for a period of

3 years and includes a system upgrade near the end of the warranty. The warranty period begins on the date listed in the quote or invoice. The MILO Range Theater Platinum Warranty provides the following benefits:

Telephone/Email Support

24/7 telephone support by dialing 800-344-1707 or sending an email to support@milorange.com.

System Repairs

System repairs are done at FAAC/MILO Range or by sending replacement components to you.

All parts (excludes batteries and bulbs) and labor are covered by FAAC/MILO. We may also pay local repair facility fees for system repairs where appropriate, provided that prior authorization is given by us.

For items needing repair, shipping costs to and from the customer facility will be covered by FAAC/MILO.

Upon reporting a system failure which renders the system inoperable, MILO Technical Staff will ship replacement components to the customer within 48 hours or determine if a site visit is required to be coordinated with the customer.

Software Updates

MILO Range Theater Platinum Warranty Support Plan customers are entitled to software updates and new scenarios at no cost, provided the system hardware supports those updates and scenarios.

Software updates typically resolve reported issues and increase system performance characteristics.

Software upgrades, defined as software releases containing new features or major version changes, may not be included.

Refresher Training

MILO Range Theater Platinum Warranty Support Plan customers are entitled to unlimited refresher training at the MILO Range facility (Ann Arbor, MI) during the warranty period. Customer is responsible for all travel expenses (including, but not limited to airfare, rental car, travel to/from the airport, lodging, and meals) to and from Ann Arbor, MI for the duration of training.

SYSTEM UPGRADE

As a MILO Range Theater Platinum Warranty Support Plan customer, the agency is entitled to a MILO system upgrade with the return of their existing MILO Package.

The MILO system upgrade will ship approximately 2 weeks after the warranty expiration date or when all the required items are in stock. Partial shipments will not be sent.

The system upgrade will include:

• New MILO system Computer CPU(s) with new Instructor monitor, keyboard & mouse

• New HD projectors

• Latest Windows operating system, MILO Training software version and MILO scenario library

• New trainee action capture (TAC) camera solution http://www.milorange.com/ mailto:support@milorange.com

MILO RANGE THEATER

PLATINUM WARRANTY

1229 Oak Valley Dr, Ann Arbor, MI 48108 www.milorange.com

Revised 06-21-2022 Page 2 of 2

• All costs to produce system and ship via standard shipping methods.

The return of the existing Milo Range system must occur within 60 days of receipt of the new system. The following items are to be returned by the customer:

• Systems Computer(s)

• Instructor Monitor

• Camera Box (if replaced as part of the upgrade)

• Detection Cameras (if replaced as part of the upgrade)

PURCHASING / CONTRACTING INFORMATION

1.) Cage Code - 3J401

2.) Tax ID - 38-2690218

3.) DUN - 175204163

4.) Vendor POC - FAAC/MILO Customer Care Department

5.) Phone - (800) 344-1707

6.) Fax - (734) 531-4002

7.) Email - customercare@milorange.com http://www.milorange.com/