MICIP RFP- QA.docx

MICIP RFP

RFP No. 260000001787

State Answers to Vendor Questions

REQUIREMENT#

Additionally, either a database back up or SQL dacpac must be provided for the SQL database.

How can we mark this particular question as Confidential?

Disclosure is required. You may request confidential treatment of that information in the Confidential Treatment Form. Failure to disclose may result in loss of points during evaluation.

Please clarify:

(a) Is the State requiring that the Contractor provision and manage its own AWS account/tenant for hosting, or does the State have an existing AWS GovCloud tenant that the Contractor would operate within?

(b) Who holds the AWS account relationship and is financially responsible for AWS consumption costs — the Contractor or the State?

(a) The contractor will host in their AWS tenant but must meet State standards.

(b) The contractor.

Given that AWS is a required Permitted Subcontractor, please confirm whether the State expects AWS to be listed for Facilities, Infrastructure, Storage, and Backup, while the Contractor is listed for Platform, Application, and Development — or does the State have a different expectation for the division of responsibilities?

If using AWS, please list AWS in the component matrix.

Does the State currently have an approved AWS GovCloud tenant or organizational account that the Contractor's environment must reside within, or is the Contractor expected to establish a new, independent AWS environment that meets the State's security and compliance requirements?

The contractor will host in their AWS tenant but must meet State standards.

Please clarify whether the State expects the DR environment to be in a separate AWS region from the production environment, and whether the State has a preferred secondary AWS region.

State does not require a secondary DR environment.

Please clarify whether the State considers the transfer of the production application, database, and all associated data from the incumbent's environment to the new Contractor's environment to be a "migration" — or if this is considered part of the transition-in and should be addressed in Schedule G.

This would be considered as part of the transition.

Schedule A, Section 6

Is there seasonality to usage (e.g., higher usage during school planning cycles)? If so – is the 750 Peek concurrent users?

There is no seasonal usage.

(a) Are all 48 items expected to be delivered during the initial implementation phase (Execution + 150 days), or are some intended for delivery over the ongoing contract term?

(b) Has the State prioritized these items, and if so, can a prioritized list be shared?

(c) For items marked as "Future Enhancement" by the bidder, is there a maximum acceptable timeframe beyond the 12-month window noted in the instructions?

(a) Delivery over the ongoing contract term

(b) A priority list has not been created yet.

(c) Discussion with MICIP lead on development window

(a) Can the State provide additional details on the anticipated scope, volume, or budget allocation for future enhancement requests beyond the 48 listed items?

(b) Are future enhancements expected to be covered under the fixed maintenance/support fees or billed separately using the Rate Card (Table 6)?

(a) No. Additional needs have not yet been determined.

(b) See answer to question 3.

Please clarify: Since the State already owns the MICIP source code and IP, what exactly is being "licensed" — the Contractor's proprietary frameworks, third-party components, or development tools?

Should bidders price this as a managed services / support engagement rather than a software licensing arrangement?

Bidders may ignore references to licensing costs and licensing types unless a bidder requires the State to purchase software as part of its contract. In that case, bidders should itemize and describe all such costs pursuant to the instructions.

(a) How many state/district events per year does the State anticipate requiring Contractor participation?

(b) Are these events in-person (requiring travel to Michigan), virtual, or a mix?

(c) Given the prohibition on travel expense reimbursement, should bidders build estimated travel costs into their fixed pricing?

(a) Once a year during the CI conference

(b) Can be virtual

(c) No need to travel

(a) Does the State have a preference between FedRAMP and SOC 2 Type II?

(b) If the Contractor is pursuing FedRAMP authorization but has not yet achieved it, will a SOC 2 Type II report be accepted as an interim measure?

(a) State prefers FedRamp

(b) Yes, but the State would like a timeline for the contractor completing FedRAMP certification.

(a) Are Critical Service Error response and resolution times measured only during Support Hours, or 24/7?

(b) If 24/7, should bidders plan for on-call staffing outside of Support Hours?

(a) Time is measured in actual time (24/7 in your lexicon).

(b) No