MDHHS EMS E-Licensing RFP 171 250000002732 Award Recommendation and Evaluation Synopsis.pdf

Michigan.gov/MiProcurement

EMS -E-Licensing: RFP171 250000002732

AWARD RECOMMENDATION

Notice of Intent to Award Number: 260000000834

Notice of Intent to Award Date: 9/15/2026

The Department of Technology, Management & Budget’s Procurement office has completed the evaluation of Request for Proposal #171 250000002732 EMS E-Licensing System and has recommended an award to Eduloka, Limited dba inLumon, a wholly owned subsidiary of i3 Verticals LLC in the amount of $1,523,449.07, pending State Administrative Board approval, if applicable. More information on the State Administrative Board can be found at: State Administrative Board.

Bidders who were not recommended for the award are encouraged to schedule a debriefing session with the Solicitation Manager. The debriefing session will provide the bidder with the State’s rationale on why the bidder was not recommended for the award.

The Solicitation Manager may be contacted as follows:

Shane Desmier, Solicitation Manager.

DesmierS@michigan.gov

517-246-8226

Public copies of all bidder proposals can be found here: DTMB - Bid Proposals (michigan.gov)

Background Information:

This Request for Proposal (RFP) was to solicit responses for selection of a Contractor to provide EMS E-Licensing System. The term of this contract is 5 years, with up to 5 – 1-year renewal options.

https://www.michigan.gov/dtmb/policies/state-ad-board https://www.michigan.gov/dtmb/procurement/contractconnect/bid-proposals https://www.michigan.gov/dtmb/procurement/contractconnect/bid-proposals

Bidders:

The RFP was posted on SIGMA VSS on 10/29/2025, with a Proposal Deadline 12/1/2025 The following bidders submitted proposals by the published due date of 12/1/2025.

Bidder Address, City, State, Zip Code SDVOB* GDBE** Accela, Inc. 9110 Alcosta Blvd, Ste H #3030

San Ramon, CA 94583 No No

GL Suite, Inc. dba GL Solutions C-corporation

555 Corporate Drive, Suite 301 Kalispell, MT 59901 Canada

No No

Eduloka Limited dba inLumon (a wholly owned subsidiary of i3 Verticals, LLC)

40 Burton Hills Blvd., Ste 415, Nashville, TN 37215

No No

ImageTrend LLC 1305 Corporate Center Drive Suite 500 Eagan, MN 55121

No No

Locality Media, LLC, dba First Due

390 NE 191st St STE 17328 Miami, FL 33179

No No

Thentia USA Inc 8 The Green, STE A, Dover

DE 19901,

No No

*SDVOB: Service-Disabled Veteran Owned Business **GDBE: Geographically Disadvantaged Business Enterprise

EVALUATION SYNOPSIS

I. Evaluation Process

A Responsible Vendor is a vendor that demonstrates it has the ability to successfully perform the duties identified by the solicitation. A Responsive proposal is one that is submitted in accordance with the solicitation instructions and meets all mandatory requirements identified in the solicitation.

Proposal Instructions: Evaluation Process

# Technical Criteria Name Weight

1. Schedule A Statement of Work 20

2. Schedule A - Business Specifications 40

3. Vendor Questions Worksheet 10

4. Resumes 10

5.

Schedules

• Schedule D – Service Level Agreement

• Schedule E – Data Security Requirements

• Schedule F – Disaster Recovery Plan

• Schedule G – Transition In & Out Plans

Total 100 The full evaluation process is stated in the RFP Proposal Instructions.

II. Evaluation Method

Responses to this solicitation were reviewed by Joint Evaluation committee, which consisted of the following individuals:

Voting Advisory

Shane Desmier DTMB Lacy Ryal MDHHS Jonathan Brown DTMB Sean Henika MDHHS

Cory Sharrow Rafat Zaghloul DTMB Kevin Putman MDHHS Sarah Platte DTMB Craig Henry MDHHS Sabrina Kerr MDHHS David Blatt DTMB

EMS -E-Licensing: RFP171 250000002732 Page 4 of 11

III. Evaluation Results

The JEC then determined that four of the six proposals met the minimum 80 technical evaluation point threshold. The JEC derived the technical scores below from the bidders’ written proposals:

Technical Evaluation

Criteria

Description Weight Bidder 1:

Accela

Bidder 2: GL Suite, Inc.

dba GL Solutions C-corporation

Bidder 3: i3 Verticals, LLC

Bidder 4:

ImageTrend

LLC

Bidder 5:

Locality

Media, LLC, dba First Due

Bidder 6:

Thentia USA

Inc

4. IT

Environment

Failed to agree to terms as presented 1.60 0.73 1.13 1.33 1.00 1.07 1.33

5. ADA

Compliance

Redlined ADA, Did not provide a VPAT for review that is current. Stated ADA is limited to their software, provided link to VPAT but could not locate doc called VPAT, PAT or Accessibility, etc. in link, unable to review VPAT

0.40 0.20 0.40 0.20 0.20 0.20 0.20

6. User Type and Capacity

Redlined Schedule D SLA, did not provide protocol if system goes down, Page loads are not industry standard, did not provide answer to reporting, adhoc and latency, Does not provide number of users supported. Does not identify how it is used or talk about actual latency times per question.

1.60 1.20 1.44 1.60 1.60 1.44 0.80

7. Access Control and Authentication

1.20 1.20 1.20 1.20 1.20 1.20 0.60

8. Data Retention and Removal

0.80 0.80 0.80 0.80 0.80 0.80 0.80

EMS -E-Licensing: RFP171 250000002732 Page 5 of 11

Technical Evaluation

Criteria

Description Weight Bidder 1:

Accela

Bidder 2: GL Suite, Inc.

dba GL Solutions C-corporation

Bidder 3: i3 Verticals, LLC

Bidder 4:

ImageTrend

LLC

Bidder 5:

Locality

Media, LLC, dba First Due

Bidder 6:

Thentia USA

Inc

9. End User Operating Environment

Did not describe how it intends to comply with future changes to the IT

Environment. Did not elaborate on what access is needed. Did not clarify if State hosted using SOM Azure or will have own hosting Azure

1.60 1.44 1.60 1.60 1.54 1.60 1.60

10. Software Did not provide details on if they need to utilize the SOM Cloud, unsure if

State or Vendor’s cloud. Did not list any of the devices that would be compatible. Need a detailed list of devices.

2.00 1.88 2.00 2.00 2.00 1.88 2.00

11. Integration Response is incomplete by bidder; it does not include details regarding throughput, mapping, or transmission, and it fails to answer the question

1.40 0.23 0.23 0.23 0.19 0.23 0.23

12. Migration Did not provide an explanation of how data will be migrated, how the solution will be integrated, or any supporting details. Does not address future growth, scaling needs, or document storage strategy

1.40 1.40 1.40 1.40 1.08 1.26 1.40

13. Hardware (OPTIONAL) - If Not Being Included, Leave at 0%

0.00 0.00 0.00 0.00 0.00 0.00 0.00

EMS -E-Licensing: RFP171 250000002732 Page 6 of 11

Technical Evaluation

Criteria

Description Weight Bidder 1:

Accela

Bidder 2: GL Suite, Inc.

dba GL Solutions C-corporation

Bidder 3: i3 Verticals, LLC

Bidder 4:

ImageTrend

LLC

Bidder 5:

Locality

Media, LLC, dba First Due

Bidder 6:

Thentia USA

Inc

14. Training Services

Did not provide answer to onsite training for initiation and subsequent modules for both Administrator and administrative Training.

1.00 0.50 1.00 1.00 1.00 1.00 1.00

15. Transition Responsibilities

Did not answer the question on Transition In

0.80 0.80 0.80 0.80 0.80 0.20 0.80

16.

Documentation

Did not answer question or provide file names with sample documentation mentioned Did not provide documentation and details on what is currently done.

No testing documentation provided

0.80 0.64 0.40 0.80 0.40 0.40 0.40

17. Additional Products and Services - Necessary to implement and support system

Did not answer questions and bidder seeks to sell additional product to the

State

0.20 0.20 0.05 0.20 0.20 0.10 0.20

18. Contractor Personnel

0.20 0.20 0.20 0.20 0.20 0.20 0.20

19. Contractor Key Personnel

Lead and Project Manager same person, need to be separate individuals. Test Lead needs to be dedicated; allocation of time is a concern.

0.40 0.20 0.40 0.40 0.20 0.40 0.40

20. Contractor Personnel Requirements

Redlined Contractor Personnel Requirements.

0.80 0.80 0.80 0.80 0.20 0.80 0.80

EMS -E-Licensing: RFP171 250000002732 Page 7 of 11

Technical Evaluation

Criteria

Description Weight Bidder 1:

Accela

Bidder 2: GL Suite, Inc.

dba GL Solutions C-corporation

Bidder 3: i3 Verticals, LLC

Bidder 4:

ImageTrend

LLC

Bidder 5:

Locality

Media, LLC, dba First Due

Bidder 6:

Thentia USA

Inc

21. State Resources / Responsibilities

- DO NOT

REMOVE, but Leave at 0%

0.00 0.00 0.00 0.00 0.00 0.00 0.00

22. Meetings Did not provide details on what is provided currently, need an answer with details

0.60 0.60 0.60 0.60 0.54 0.60 0.60

23. Project Controls & Reports

Did not provide details of what is provided currently. Did not provide documentation and restated current policy

0.80 0.80 0.80 0.64 0.64 0.20 0.80

24. Project Management*

Did not meet requirements, did not provide work breakdown structure to meet requirements. Did not answer how requirements would be met. Did not identify State and Contractor responsibilities

2.00 2.00 2.00 2.00 1.00 1.25 1.80

25. Human Centered Design (HCD) - If Not Being Included, Leave at 0%

0.40 0.40 0.40 0.40 0.40 0.40 0.40

EMS -E-Licensing: RFP171 250000002732 Page 8 of 11

Technical Evaluation

Criteria

Description Weight Bidder 1:

Accela

Bidder 2: GL Suite, Inc.

dba GL Solutions C-corporation

Bidder 3: i3 Verticals, LLC

Bidder 4:

ImageTrend

LLC

Bidder 5:

Locality

Media, LLC, dba First Due

Bidder 6:

Thentia USA

Inc

26. Additional Information -

(OPTIONAL) -

Extra/Exceeds Expectations - If Not Being Included, Leave at 0%

0.00 0.00 0.00 0.00 0.00 0.00 0.00

Resumes Bidders do not meet the allocation for Resources that the State requires for each role.

10.00 7.50 10.00 10.00 7.00 5.50 9.00

Vendor Questions Worksheet

Redlined insurance, Terms and Conditions, bidder provided their own documents as a substitute, did not provide details on not accepting liability. Did not answer question and referenced past contract. Did not answer question in Bidder box 11

10.00 6.85 9.40 10.00 9.16 6.35 8.76

EMS -E-Licensing: RFP171 250000002732 Page 9 of 11

Technical Evaluation

Criteria

Description Weight Bidder 1:

Accela

Bidder 2: GL Suite, Inc.

dba GL Solutions C-corporation

Bidder 3: i3 Verticals, LLC

Bidder 4:

ImageTrend

LLC

Bidder 5:

Locality

Media, LLC, dba First Due

Bidder 6:

Thentia USA

Inc

Table 1 – Business Specifications Worksheet

Responses are missing key details requested, unclear, or show gaps in capability. Did not explain required configuration work, cannot meet several must have features like large file uploads, scheduled report delivery, audit functionality, or full data export, and many features are only “on a roadmap” with no timeline. Several core functions like reporting, investigations, education tracking, correspondence, and security controls are limited, not working, or require unsupported customization.

40.00 38.00 39.79 39.94 38.69 39.41 34.70

Schedules Redlined Schedule D, did not provide contacts and contact information. Did not provide disaster recovery plan, or some provided highlights to a plan.

20.00 9.50 15.50 19.40 11.90 12.20 20.00

Total 100.00 78.07 92.35 97.55 81.93 78.68 88.83

IV. Oral Presentations & Pricing

Oral presentations were conducted, and pricing was evaluated. The following is a 5-year base cost summary of the proposals that passed technical evaluation:

Bidder: Cost Summary GL Suite, Inc. dba GL

Solutions C-corporation i3 Verticals, LLC ImageTrend LLC

Thentia USA Inc

Base Years 1-5 Total Cost $ Total Cost $ Total Cost $ Total Cost $ Software Included in

Maintenance & Support $389,733.36 $ 588,479.73 $1,775,150.00

Maintenance & Support $1,583,639.56 $220,583.78 $276,281.56 Hosting Included in Maintenance

& Support $285,348.26

Implementation $2,408,250.61 $575,962.54 $129,633.33 $668,470.00 Training & Documentation Training is included in the price of implementation

$51,821.13 $57,500.00

Base Years Total 1-5 $3,991,890.17 $1,523,449.07 $994,394.62 $2,501,120.00

V. Award Recommendation

Award recommendation is made to the responsive and responsible Bidder who offers the best value to the State of Michigan. Best value is based on the proposal meeting the minimum point threshold and offering the best combination of the factors stated in Technical Evaluation Criteria of the RFP and price.

Eduloka Limited dba inLumon (a wholly owned subsidiary of i3 Verticals, LLC) provided the best value to the State.

• Best Value factors for Award Recommendation include: No Redlines to Michigan Terms and Conditions, Business Specifications, Service Level Agreements, Insurance Requirements.

• After implementation i3Verticals is the lowest cost and best value.

• Providing all Optional Business Specifications at no cost to the State. Bidder agrees If the State decides to implement any of the Optional Business Specification items, they would be implemented at no additional cost to the State. In addition, items marked as “Requires Configuration,” the required configuration would also be provided at no additional cost to the State as part of the Solution. Quick-pay discount 0.5 % discount off invoice if paid within 25 days after receipt of invoice.

• MiDeal: Bidder agrees to pay an administrative fee of 1% on all payments made to Contractor under the Contract for transactions with MiDEAL members and other states.

• The ticketing system is the Vendor’s program and is not out-sourced.

• Bidder has Contracts and experience with the SOM court filing systems.

• Resumes: Contractor agrees to meet and exceed time allocation per State’s requirements for Key Personal with no additional cost to meet the State’s requirements.

• Bidder addresses how read-only fields are blocked from browser autofill overrides and ensures the solution can display application data fields visibly while keeping them locked from editing, even when a user’s browser attempts autofill.

• Bidder has AI capabilities.

Award Recommendation is made to Eduloka Limited dba inLumon (a wholly owned subsidiary of i3 Verticals, LLC) in the amount of $1,523,449.07.