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Austin Sales Group, Inc.

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Pr og ra m

M an ag er

Lisa Schaible MDOC

P.O. Box 32 517-241-0164

Fraser, MI 48026 SchaibleL@michigan.gov

Doug Monforton

C on tr ac t Ad m in is tr at

Marta Moore MDOC

248-875-1050 517-241-3188

Austinsalesgroup@gmail.com MooreM42@michigan.gov

CV0029379

SEE SCHEDULE A, SECTION 2.1 TIMEFRAMES

STATE OF MICHIGAN PROCUREMENT

Department of Corrections 206 E. Michigan Ave, Lansing MI 48933 P.O. Box 30003, Lansing MI 48909

STANDARD CONTRACT TERMS

If to State: If to Contractor:

Marta Moore Michigan Department of Corrections 206 E. Michigan Ave Lansing, MI 48933 MDOC-Procurement@michigan.gov

Doug Monforton Austin Sales Group, Inc.

PO Box 32 Fraser, MI 48026 Austinsalesgroup@gmail.com 248-875-1050

Contract Administrator. The Contract Administrator, or the individual duly authorized for each party, is the only person authorized to modify any terms of this Contract, and approve and execute any change under

Contract Administrator

State: Contractor:

Marta Moore Michigan Department of Corrections 206 E. Michigan Ave Lansing, MI 48933 MooreM42@michigan.gov 517-241-3188

Doug Monforton Austin Sales Group, Inc.

PO Box 32 Fraser, MI 48026 Austinsalesgroup@gmail.com 248-875-1050

State: Contractor:

Curtis White Michigan Department of Corrections Parnall Correctional Facility 1780 E. Parnall Road Jackson, MI 49201 517-780-6726 WhiteC@michigan.gov

Doug Monforton Austin Sales Group, Inc.

PO Box 32 Fraser, MI 48026 Austinsalesgroup@gmail.com 248-875-1050

a. General Requirements. Contractor, at its sole expense, must maintain the insurance coverage as specified herein for the duration of the Term. Minimum limits may be satisfied by any combination of primary liability, umbrella or excess liability, and self-insurance coverage. To the extent damages are covered by any required insurance, Contractor waives all rights against the State for such damages. Failure to maintain required insurance does not limit this waiver.

b. Qualification of Insurers. Except for self-insured coverage, all policies must be written by an insurer with an A.M. Best rating of A- VII or higher unless otherwise approved by DTMB Enterprise Risk Management.

c. Primary and Non-Contributory Coverage. All policies for which the State of Michigan is required to be named as an additional insured must be on a primary and non-contributory basis.

d. Claims-Made Coverage. If any required policies provide claims-made coverage, Contractor must:

(1) Maintain coverage and provide evidence of coverage for at least 3 years after the later of the expiration or termination of the Contract or the completion of all its duties under the Contract;

(2) Purchase extended reporting coverage for a minimum of 3 years after completion of work if coverage is cancelled or not renewed, and not replaced with another claims-made policy form with a retroactive date prior to the Effective Date of this Contract

e. Proof of Insurance

(1) Insurance certificates showing evidence of coverage as required herein must be submitted to the Contract Administrator within 10 days of the contract execution date.

(2) Renewal insurance certificates must be provided on annual basis or as otherwise commensurate with the effective dates of coverage for any insurance required herein.

(3) Insurance certificates must be in the form of a standard ACORD Insurance Certificate unless otherwise approved by DTMB Enterprise Risk Management.

(4) All insurance certificates must clearly identify the Contract Number (e.g., notated under the Description of Operations on an ACORD form).

(5) The State may require additional proofs of insurance or solvency, including but not limited to policy declarations, policy endorsements, policy schedules, self-insured certification or authorization, and audited financial statements.

(6) In the event any required coverage is cancelled or not renewed, Contractor must provide written notice to the Contract Administrator no later than 5 business days following such cancellation or nonrenewal.

f. Subcontractors. Contractor is responsible for ensuring its subcontractors, if any, carry and maintain insurance coverage as applicable to the subcontracted service(s).

g. Limits of Coverage & Specific Endorsements. (See Table 6.1 Below)

TABLE 6.1

h. Non-Waiver. This Section 6 is not intended to and is not to be construed in any manner as waiving, restricting or limiting the liability of either party for any obligations under this Contract, including any provisions hereof requiring Contractor to indemnify, defend and hold harmless the State.

Intellectual Property Rights. If a Statement of Work requires Contractor to create any intellectual property, Contractor hereby acknowledges that the State is and will be the sole and exclusive owner of all right, title, and interest in the Contract Activities and all associated intellectual property rights, if any. Such Contract Activities are works made for hire as defined in Section 101 of the Copyright Act of 1976. To the extent any Contract Activities and related intellectual property do not qualify as works made for hire under the Copyright Act, Contractor will, and hereby does, immediately on its creation, assign, transfer and otherwise convey to the State, irrevocably and in perpetuity, throughout the universe, all right, title and interest in and to the Contract Activities, including all intellectual property rights therein.

Excluding federal government charges and terms, Contractor warrants and agrees that each of the fees, economic or product terms or warranties granted pursuant to this Contract are comparable to or better than the equivalent fees, economic or product term or warranty being offered to any commercial or government customer (including any public educational institution within the State of Michigan) of Contractor. If Contractor enters into any arrangements with another customer of Contractor to provide the products or services, available under this Contract, under more favorable prices, as the prices may be indicated on deemed amended as of the date of such other arrangements to incorporate those more favorable prices, and Contractor will immediately notify the State of such fee and formally memorialize the new pricing in a change notice.

Termination for Convenience. The State may immediately terminate this Contract in whole or in part without penalty and for any reason or no reason, including but not limited to, appropriation or budget shortfalls. The termination notice will specify whether Contractor must: (a) cease performance of the Contract Activities immediately. Contractor must submit all invoices for Contract Activities accepted by the State within 30 days of the date of termination. Failure to submit an invoice within that timeframe will constitute a waiver by Contractor for any amounts due Contractor for Contract Activities accepted by the State under this Contract, or (b) continue to perform the Contract Activities in accordance with Section 26, Transition Responsibilities. If the State terminates this Contract for convenience, the State will pay all reasonable costs, as determined by the State, for State approved Transition Responsibilities to the extent the funds are available.

The State is constitutionally prohibited from indemnifying Contractor or any third parties.

Reserved.

Document Title Document Description Schedule A Statement of Work Schedule B Pricing

Schedule C Cost Factors

Schedule D Service Level Agreements

Schedule E Criminal Justice Information Services (CJIS) Compliance

SCHEDULE A STATEMENT OF WORK

1. General Requirements

1.1. Product Specifications

A. General Specifications - All Products

1. Must have a minimum 2-year shelf life.

B. Line Specifications

1. Heavy-Duty Degreaser Concentrate

a. Package must be a concentrate 330-gallon palletized tote. The 330-gallon concentrate must make a minimum of 660 gallons of finished product.

b. The heavy-duty degreaser must be in liquid, aqueous solution.

c. The heavy-duty degreaser must be purple or blue in color.

d. The heavy-duty degreaser must have a pH of 11.5-12.5 when diluted to manufacturer specifications.

e. The heavy duty degreaser has a specific gravity of 1.0.

g. The heavy-duty degreaser must be effective and safe to use on kitchen floors, equipment, pressure washers, steam cleaners, auto-scrubbers.

h. Brand Name: Heavy Duty Degreaser

i. Product is concentrate and produces a diluted product.

j. Dilution rate: 1-1

k. NFPA Rating: 1, 0, 0

l. Location where product is manufactured: Fraser, MI, US

2. Kitchen Quarry Tile Cleaner Concentrate

a. Package must be a concentrate 330-gallon palletized tote. The 330-gallon concentrate must make a minimum of 660 gallons of finished product.

b. The kitchen quarry tile cleaner has a specific gravity of 1.0.

c. The kitchen quarry tile cleaner should be clear to light color.

d. The kitchen quarry tile cleaner should have no fragrance.

e. The kitchen quarry tile cleaner must have a non-slip finish after application.

f. The kitchen quarry tile cleaner must have a pH of 2-4.

g. Brand Name: Quarry Tile Cleaner

h. Product is concentrate and produces a diluted product.

i. Dilution Rate: 1-1

j. NFPA Rating of diluted product: 1, 0, 0

k. Location where product is manufactured: Fraser, MI, U

3. Delimer Concentrate

a. Package must be a concentrated 330-gallon palletized tote. The concentrate must make at minimum 660 gallons of finished product.

b. Delimer must tackle iron, rust oxidation, hard water stains, soap scum, lime deposit and high temperature exposure.

c. Delimer should be clear in color.

d. Delimer should have a mild acid odor.

e. Delimer must have a specific gravity of 1.0-1.2.

f. Delimer concentrate must have a pH level <1.

g. Brand Name: Delimer

h. Product is a concentrate and produces a diluted product.

i. Dilution Rate: 1:1

j. NFPA Rating of diluted product: 2, 0, 0

k. Location where the product is manufactured: Fraser, MI, US

4. Floor Wax/Sealer Concentrate

a. Package must be a concentrated 275 330-gallon palletized tote. The concentrate must make at minimum 550 gallons of finished product.

b. Wax must be high gloss, durability, and feature long lasting protection.

c. Wax must be slip resistant on hard surfaces .

d. Wax must have minimum of 25% solids content.

e. Wax must be liquid specific gravity of 1.0-1.1.

f. Wax may have low/mild odor.

g. Wax color white.

h. This is an on-demand product, quantity must be delivered within 4 business days of request.

i. Brand Name: Premium Floor Finish

j. Product is concentrate and produces a diluted product.

k. Dilution Rate: 1:1

l. NFPA Rating of diluted product: 1, 0, 0

m. Location where product is manufactured: Fraser, MI, US

5. Scum Buster

a. Scum Buster must be packaged in white quart cases, 12 quarts per case.

b. Bottles must be clear and silk screened in one color with artwork agreed by MSI.

c. Scum Buster must be a free-flowing liquid green in color free of fragrance or an apple fragrance will be acceptable.

d. Scum Buster must have a PH level of 8-9.

e. Scum Buster must be packaged as ready to use.

f. This is an on-demand product, quantity must be delivered within 4 business days of request.

g. NFPA Rating: 1, 0, 0

h. Location the product is manufactured: Fraser, MI, US

6. Dial Fragrance

a. Must be delivered in a 55-gallon drum.

b. Dial fragrance must be clear liquid form.

c. Dial fragrance should be a light fresh scent.

d. Dial Fragrance has a specific gravity of 1.03+_ 0.02= Approx 8.58lbs/Gal

e. Dial Fragrance must be water dispersible.

f. Dial Must be clear to pale yellow in color.

g. Dial Fragrance has a closed cup Flash Point 201.00 F/ 93.89 C.

h. NFPA Rating: 1, 0, 0

i. Location the product is manufactured: Fraser, MI

7. Lemon/Lime Fragrance

a. Lemon/Lime fragrance must be delivered in 55-gallon drum.

b. Lemon Lime Fragrance must be a clear liquid form.

c. Lemon Lime Fragrance has a specific gravity of 0.8 +_0.02 = approx. 6.66lbs/gal.

d. Lemon Lime Fragrance must be water dispersible.

e. Lemon Lime Fragrance closed cup Flash Point 105.00 F/ 40.56 C.

f. Lemon Lime must be yellow in color.

g. Lemon Lime must have lemon/lime odor.

h. NFPA Rating: 1, 0, 0

i. Location where product is manufactured: Fraser, MI

1.2. Implementation

1.3. Warranties

1.4. Recall Requirements and Procedures

1.5. Quality Assurance Program

1.6. Incentives

1.7. Incorrectly Filled Orders

A. The mechanism to refund/return/replace incorrectly filled orders, including over shipments, is to contact Doug Monforton at 248-875-1050 within 24 hours.

B. If there are deficiencies in the deliverables, the State will notify the Contractor by email of the deficiencies. The Contractor will have 30 calendar days to correct and resubmit the deliverables at no cost to the State.

C. The Contractor is solely responsible to coordinate the refund/return/replacement of incorrectly filled orders.

1.8. Reserved.

1.9. Return Policy and Procedure

Any product deemed insufficient by the State will be picked up by the Contractor within 24 hours at no cost to the State.

1.10. Minimum Order

A. There is no minimum order.

B. There is no specific guarantee of the number of orders that will be placed or total quantity ordered during the contract period.

C. MSI cannot provide product forecasting or projections of any future orders.

1.11. Reserved.

1.12. Reserved.

2. Service Requirements

2.1. Timeframes

A. MSI cannot provide product forecasting or projections of any future orders.

B. Due to storage limitations at MSI facilities, the following on demand products must be delivered within 4 business days:

1. Floor Wax/Sealer Concentrate

2. Scum Buster

C. Reserved.

D. The remainder of the products, deliveries must be made within 15 business days for domestic deliveries. Deliveries must be made within 90 business days for international deliveries. MSI cannot provide product forecasting or projections of any future orders.

E. The Contractor will provide expedited shipping with delivery occurring within 24-48 hours, at no additional cost.

F. The Contractor will make all reasonable efforts to deliver the products within the time frames stated.

The Contractor will notify the Contract Monitor and Program Manager by email when it becomes aware that products will not meet the requested time frames and provide an anticipated delivery date.

G. For any orders that cannot be delivered within the timeframe specified in B, and D in this section, the Contractor must provide a weekly update on the status of all outstanding order(s) to the MDOC Contract Monitor and Program Manager until the order is received. The receipt of order date is pursuant to the Notices section of the Standard Contract Terms.

H. Contractor must submit its delivery date via email within two business days of receipt of order to the Program Manager and Contract Manager or designee.

J. The Contractor must verify with its subcontractors, manufacturers, and/or suppliers that the above time frame can be met. Contractor must communicate within 48 hours any changes in an email to the Program Manager and Contract Monitor.

2.2. Reporting

2.3. Meetings

A. The Contractor should cc the Contract Administrator and Contract Monitor regarding any meetings or communications with MSI factory or Business Office Staff via email. Notification via cc shall be provided to the Contract Administrator and Contract Monitor by email at least 5 business days prior the proposed meeting.

B. Mandatory Kickoff Meeting

C. Annual Meetings

D. The State may request other meetings as it deems appropriate.

3. Staffing

3.1. Contractor Program Manager

A. The Contractor must appoint a representative specifically assigned to State of Michigan accounts who will respond to State inquiries regarding the Contract Activities, answer questions related to ordering

B. The Contractor must notify the Contract Administrator immediately upon removing or assigning a new Contractor Representative.

C. The Contractor Representative must be located within the continental United States.

D. Contractor Representative Contact:

3.2. Customer Service Number

3.3. Reserved.

3.4. Reserved.

3.5. Reserved.

3.6. Reserved.

3.7. Disclosure of Subcontractors

A. Changes to the subcontractors, manufacturers, and or major suppliers must be pre-approved by the State through the issuance of a Contract Change Notice. The State reserves the right to require the Contract change sub-

B. If the Contactor changes subcontractors, manufacturers, and or major suppliers, the State reserves the right to require new samples for approval.

C. The Contractor intends to utilize subcontractors, manufacturers, and or major suppliers, the Contractor has disclosed the following:

3.8. Security

3.9. Vendor Training

3.10. Vendor Rules and Regulations

3.11. Criminal Justice Information Services (CJIS) Compliance

A. Contractor and subcontractor staff with access to Criminal Justice Information (CJIS) must follow MDOC CJIS Security Policy.

B. Contractor and subcontractor staff with access to CJIS must sign the CJIS Security Addendum (See Schedule E)

C. Contractor and subcontractor staff with CJIS access must be fingerprinted per MDOC CJIS Security Policy.

D. Contractor must complete all required CJIS training.

4. Pricing

4.1. Price Term

A. Pricing is firm for the initial base three-year term of the Contract. Adjustments may be requested, in writing, by either party during an option year and will be firm for 365 calendar days after the effective date of the price change.

B. The Contractor does not have a long term or multi-year pricing agreement(s) with subcontractors, manufacturers and/or major suppliers to support this contract.

C. The Contractor intends to maintain pricing for the duration of the pricing period by maintaining long term relationships with suppliers.

4.2. The Contractor must quote prices

transportation charges included in the unit price on all orders that meet the minimum order requirement if specified in Section 1.5, Minimum Order. The State will not pay for any freight.

4.3. Cost Factors

4.4. Price Changes

A. The State requires a 30-calendar day notice when possible price change. Tariff-based price increases should be immediately provided to the State with documentation and will be reviewed as quickly as reasonably possible.

B. Negotiations for price adjustments will be based on changes in actual Contractor costs. Any request must be supported by written evidence documenting the change in costs. The State may consider sources, such as the Consumer Price Index; Producer Price Index; other pricing indices as needed;

economic and industry data; manufacturer or supplier letters noting the increase in pricing;

documentation of tariff changes; and any other data the State deems relevant.

C. Following the presentation of supporting documentation, both parties will have 30 calendar days to review the information and prepare a written response. If the review reveals no need for modifications, pricing will remain unchanged unless mutually agreed to by the parties. If the review reveals that changes are needed, both parties will negotiate such changes, for no longer than 30 calendar days, unless extended by mutual agreement. Tariff-based price increases will be reviewed as quickly as reasonably possible.

D. The Contractor remains responsible for Contract Activities at the current price for all orders received before the mutual execution of a Change Notice indicating the start date of the new Pricing Period.

E. For tariff-based price increases, the vendor may submit documentation of tariff changes for orders submitted that have not cleared U.S. Customs.

5. Ordering

5.1. Authorizing Document

The appropriate authorizing document for the Contract will be a delivery order (DO). The Contractor is not authorized to begin performance until receipt of a DO. Changes to a DO may only be made by issuance of a modified DO. DOs cannot be modified on the basis of an email or phone call.

5.2. Order Verification

6. Delivery

6.1. Overages, Shortages, and Backorders

A. The State expects deliveries to be made complete without overages, shortages, or backorders in the time frame specified. In the event that the Contractor is unable to meet these requirements, the Contractor must contact the MDOC Program Manager and Contract Manager or designee (a contract monitor will be assigned to this contract) as soon as the Contractor is aware the delivery will be late or incomplete.

Acceptance of a partial or late delivery does not exempt the Contractor from the delivery terms of this contract. See Schedule D: Service Level Agreement (SLA).

B. The Contractor must notify the MDOC Program Manager and Contract Manager or designee by email in advance of any overages or shortages.

C. In the event the Contractor is unable to provide the product in the contracted time frame, the State reserves the right to purchase the items from other sources. If the contract items are on backorder, the State reserves the right to cancel all or part of the delivery order and purchase the items from other sources.

D. Overages

E. Shortages

6.2. Delivery Times

6.3. Delivery Address

A. Deliveries will be made at:

MDOC-MSI Parnall Correctional Facility Janitorial Factory 1780 E. Parnall Road Jackson, MI 49201

6.4. Delivery Restrictions

A. Trailer length for delivery trucks is limited to 53 feet or less.

B. Trailer height is limited to 13 feet.

C. There shall be nothing loaded on or in the truck other than items being delivered to MSI.

D. The Contractor should be aware that there is a possibility of a delay at any of the correctional facilities which prohibits delivery carriers entering the facility at time of arrival. The State will not be responsible for any additional charges which may arise due to delivery delays caused by a mobilization or any other reason.

E. Weapons, alcoholic beverages, poison, and prescription drugs and controlled substances without written certification of needs from a license physician (does not include medical supplies for the facility), cellular devices, cameras, and audio or visual recording devices are prohibited from being brought into all MDOC correctional facilities. Tobacco products and smoking also are prohibited both inside a correctional facility and on facility grounds except as specifically authorized by MDOC policy. Wardens may prohibit other items from being brought into their respective correctional facilities. Smoking is prohibited.

F. All vehicles entering an MDOC facility must be inspected before entry of the secure perimeter.

G. The MDOC reserves the right to deny access to any facility to any Contractor(s)/ subcontractor(s) staff members who fails to comply with any applicable State, Federal or local law, ordinance or regulation or whose presence may compromise the security of the facility, its members or staff.

H. Delivery drivers must obtain Law Enforcement Information Network (LEIN) clearance at least 72 hours prior to delivery by emailing MDOC-PMCD-CFA-LEINS@michigan.gov or calling the facility at 517-780-6726, Monday Thursday, 6:15 AM - 4:15 PM EST/EDT as determined by the MDOC Contract Manager or designee.

I. Failure to pass LEIN clearance or failure to provide the required information will result in the delivery driver being denied access to the correctional facility.

6.5. Packaging and Palletizing

C. Packaging must be optimized to permit the lowest freight rate. Shipments must be palletized whenever possible using standard 4-way shipping pallets.

D. Pallets must be securely banded or shrink wrapped.

E. Cost of palletizing and shipping must be included in the unit price.

F. Pallets must be 40 x 48 inches with support, including product must not exceed 4,000 pounds.

7. Acceptance

A. Signing for the delivery does not constitute acceptance. Acceptance occurs when the State has verified the requested quantities are delivered in the requested time frame, product is verified to conform to the specifications of the contract, and the quantities are verified with the delivery order and shipper.

B. Products received must meet the specifications of this contract. MDOC will not accept products that do not meet these specifications. Changes to specifications must be approved through a contract change notice.

C. If products do not meet the specifications of this contract, MDOC is entitled to 100% refund of costs, regardless of whether or not the products have been used.

D. If delivered products do not meet specifications of the contract, refunds must not be limited to return time frames or warranties set by the Contractor. MDOC may return any quantities for full refund of costs or replacement products at the discretion of MDOC. Deficiencies in the deliverables are determined solely at the discretion of the State.

8. Invoice and Payment

8.1. Invoice Requirements

A. All invoices submitted to the State must include:

B. Invoices should be received by MDOC within 30 calendar days of delivery of goods. Receipt of invoice is the date MDOC receives a complete and correct invoice.

C. Invoices must be emailed to MDOC-Accounting@michigan.gov. Questions and concerns regarding payment may also be emailed to MDOC-Accounting@michigan.gov.

D. Payment terms are 45 days.

8.2. Payment Methods

9. Procurement, Monitoring, and Compliance Division

10. Service Level Agreement (SLA): Refer to Schedule D

10.1. The Contractor will be held accountable to meet the contract requirements, including the Service Level Agreements.

11. Reserved.

12. Reserved.

13. Additional Requirements

13.1. Environmental and Energy Efficiency Product Standards

13.2. Hazardous Chemical Identification

13.3. Mercury Content

13.4. Brominated Flame Retardants

13.5. Perfluoroalkyl and Polyfluoroalkyl Substances (PFAS)

14. Reserved.

15. ADA Compliance

SCHEDULE B - PRICING

Contractor must disclose if it intends to utilize subcontractors, manufacturers, and/or major suppliers, in the performance of this Contract.

Michigan.gov/MiProcurement

A. Within 4 business days for:

3. Monthly Employee Roster provided by the Contractor.

4. Contractor dated email with attached documents.

Metric 3: Shortages

Definition and Purpose:

The Contractor must ensure every delivery is within an acceptable range (at least 95% of the quantity ordered) to be considered complete. Shortages of 5% or less will be accepted.

The Contractor may split orders as long as 95% of the MDOC Delivery Order is received within the delivery time frame.

Data Sources:

1. Monthly Order and Delivery Reports provided by the Contractor.

2. Correspondence with MSI Staff.

3. Pre-Approval email from MDOC Program Manager Methodology:

Reconcile and review Data Sources 1, 2, and 3 as needed.

Acceptable Standard:

The Acceptable Standard is 100% compliance.

Amount for Failing to Meet Service Level Agreement:

If the deliveries are not 95% complete, the MDOC will pay for the amount received after deducting 2% of the total Delivery Order amount. If the MDOC Program Manager provides a written pre-approval of the shortages, the Service Credit does not apply.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan. Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.

Metric 4: LEIN

Definition and Purpose

The Contractor will provide the Law Enforcement Information Network (LEIN) Form to the Michigan Department of Corrections (MDOC) in accordance with Schedule A, Section 3.8 and must ensure all staff are LEIN-cleared prior to arriving at the correctional facility and all staff working with confidential documents.

Data Source:

1)

2) Submitted LEIN forms and databases

3) Facility Clearance Database

4) Correspondence with MDOC staff

Methodology:

The MDOC may review data sources 1-4 to ensure timeliness and compliance with contract requirements.

Acceptable Standard:

Contractor staff that will be entering a correctional facility, may be handling or have access to employee records, MDOC documents, or provides supervisory services to staff performing these functions, must complete the LEIN Form at the start of the contract and annually thereafter, as directed by the MDOC, and have been LEIN-cleared prior to arriving at the correctional facility and working with confidential documents.

Service Level Credit

A $250.00 credit to the State will be assessed for each occurrence that fails to meet the Acceptable Standard.

Extenuating circumstances will be reviewed by the MDOC Contract Manager before any Service Credits are assessed. At the discretion of the State, these credits may be applied toward any payable due to the Contractor or be payable directly to the State of Michigan. Payments made directly to the State of Michigan shall be completed within 10 calendar days upon demand.