Draft_17R7602_QASP_v15_-_10_Mar_2017.pdf

For Information Purposes Only

PWS Enclosure (2)

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

FOR

TACTICAL SYSTEMS SUPPORT

CONTRACTOR SUPPORT SERVICES

MARINE CORPS TACTICAL SYSTEMS SUPPORT ACTIVITY

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) was developed to assess the overall performance of the technical support for the

Tactical Systems Support (TSS) effort. This document will be used by the Government to evaluate Contractor performance and ensure the services and products specified in the contract are delivered in a timely and effective manner.

This QASP does not detail how the contractor accomplishes the work.

Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

This QASP provides the methodology to monitor Contractor performance and establish performance benchmarks to measure effectiveness. This

QASP is designed to limit government surveillance when evaluating

Contractor performance. Surveillance will be conducted in accordance with (IAW) the Performance Standards outlined in paragraph 7 of this

QASP. The performance standards correspond to the deliverables, performance measures, and performance standards in the PRS.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the

QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and

Government officials implementing surveillance activities.

The following FAR clauses may apply depending on contract type:

FAR 52.246-6 Inspection of Services - FFP

2. GOVERNMENT SURVEILLANCE

The COR’s authority is limited to administering specific technical aspects of the contract. The PWS identifies specific guidelines and clearly details the limits of the COR’s authority.

The COR will:

a. Monitor Contractor performance IAW with this QASP.

b. Coordinate and prioritize support, resources, and associated schedules.

3. SURVEILLANCE METHODS

Surveillance is used by the Government to determine whether the

Contractor is effectively and efficiently complying with the terms and conditions of the contract.

The COR may use the following surveillance methods in the administration of this QASP:

a. INSPECTION:

Visual examination of a product (e.g., meeting minutes, data from testing, plans, procedures, reports) or process.

b. ANALYSIS:

A detailed examination to assess the applied techniques to determine if they are appropriate and effective.

c. DEMONSTRATION:

The operation of a process from start to finish or the operation of the system, or part of the system, that relies on observable functional operation.

d. CUSTOMER FEEDBACK:

Solicit customer and end user satisfaction of technical services performed by the Contractor.

4. PERFORMANCE REVIEWS & EVALUATIONS

COR RESPONSIBILITY:

The COR will conduct monthly performance reviews and evaluations with the Contractor, based on information obtained through the surveillance methods identified in section 3 pertaining to the performance outlined in the performance standards. The following criteria will be used for performance evaluations:

EXCEPTIONAL

PERFORMANCE SIGNIFICANTLY EXCEEDS CONTRACTUAL REQUIREMENTS TO THE GOVERNMENT’S

BENEFIT; ABOVE THE MINIMAL ACCEPTABLE LEVEL.

VERY GOOD

PERFORMANCE MEETS CONTRACTUAL REQUIREMENTS AND EXCEEDS SOME TO THE GOVERNMENT’S

BENEFIT. THE CONTRACTUAL PERFORMANCE OF THE ELEMENT OR SUB-ELEMENT BEING

EVALUATED WAS ACCOMPLISHED WITH SOME MINOR PROBLEMS FOR WHICH CORRECTIVE ACTIONS

TAKEN BY THE CONTRACTOR WAS EFFECTIVE.

SATISFACTORY PERFORMANCE MEETS CONTRACTUAL REQUIREMENTS; MINIMAL ACCEPTABLE LEVEL.

MARGINAL

PERFORMANCE DOES NOT MEET SOME CONTRACTUAL REQUIREMENTS. THE CONTRACTUAL

PERFORMANCE OF THE ELEMENT OR SUB-ELEMENT BEING EVALUATED REFLECTS A SERIOUS

PROBLEM FOR WHICH THE CONTRACTOR HAS NOT YET IDENTIFIED CORRECTIVE ACTIONS.

UNSATISFACTORY

PERFORMANCE DOES NOT MEET CONTRACTUAL REQUIREMENTS; BELOW THE MINIMAL ACCEPTABLE

LEVEL.

CONTRACTOR RESPONSIBILITY:

The failure of the Contractor to meet the AQL may result in a reduction of contract payment. Reviews and evaluations form the basis for determining compliance with performance requirements, measures, and standards. Performance reviews will identify the degree of success or failure by the Contractor. Failure to perform due to

Contractor delay or failure to comply with the mutually developed project schedule is considered a performance failure, threatening the execution of the program and will result in a basis for Government consideration. The Government reserves the right to withhold payment of invoices until deficient action is completed or consideration is provided.

5. GOVERNMENT ROLES & RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities:

CONTRACTING OFFICER:

The Contracting Officer is the only person appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government. The

Contracting Officer will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The Contracting Officer is the single point of contact for addressing performance issues. The Contracting Officer will also assure that the contractor receives impartial, fair and equitable treatment under this contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of

Contractor performance.

Assigned Contracting Officer: Sandra L. Ingram

Organization or Agency: Marine Corps Systems Command

Telephone: (760) 725-9189

Email: sandra.ingram@usmc.mil

Assigned Contract Specialist: Jon D. Aaron

Organization or Agency: Marine Corps Systems Command

Telephone: (760) 725-2295

Email: jon.d.aaron@usmc.mil

CONTRACTING OFFICER’S REPRESENTATIVE (COR):

The COR is an individual designated and authorized in writing by the

Contracting Officer to perform specific technical or administrative functions of a contract. The COR engages in Government surveillance of Contractor performance. The COR may evaluate Contractor performance and document non-compliance, but only the Contracting

Officer may take action against the Contractor for unacceptable performance. The COR is not authorized to make any commitments or changes that affect price, quality, quantity, delivery, or any other term or condition of the contract.

Assigned COR: TBD

Telephone: TBD

Email: TBD

6. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

mailto:sandra.ingram@usmc.mil mailto:jon.d.aaron@usmc.mil

PERFORMANCE OBJECTIVE

PWS

PARA

PERFORMANCE

STANDARD

(WHAT SHOULD THE STANDARDS FOR COMPLETENESS, RELIABILITY, ACCURACY,

TIMELINESS, QUALITY, AND/OR COST BE?)

ACCEPTABLE

QUALITY LEVEL

(AQL)

(HOW MUCH ERROR WILL YOU

ACCEPT?)

SURVEILLANCE

METHOD

(HOW WILL YOU DETERMINE THAT

SUCCESS HAS BEEN ACHIEVED?)

OFTSSC ON-SITE TECHNICAL

SUPPORT

3.1

A. PROVIDES ON-SITE TECHNICAL SUPPORT TO THE OFTSSC 11 HOURS A

DAY, 5 DAYS A WEEK, FROM 0630 TO 1730, MONDAY THROUGH

FRIDAY, PACIFIC STANDARD TIME. PROVIDES SHIFT WORK AND ON-

CALL SUPPORT, AS REQUIRED, FROM 1730 TO 0630 MONDAY THROUGH

FRIDAY, AND 24 HOURS A DAY SATURDAY AND SUNDAY.

B. PROVIDES ISSUE RESOLUTION, TROUBLESHOOTING, ASSISTANCE WITH

SYSTEM ADMINISTRATION, SYSTEM SOFTWARE AND HARDWARE

INSTALLATION, TECHNICAL GUIDANCE, SYSTEMS INTEGRATION,

ENGINEERING ASSESSMENTS AND TESTING, DOCUMENTATION OF ISSUES,

AND RECOMMENDED SOLUTIONS.

C. ASSISTS IN MANAGING RECEIPT, ROUTING, RESOLUTION, AND TREND

ANALYSIS OF REQUESTS FOR SUPPORT IN ACCORDANCE WITH THE OFTSSC

STANDARD OPERATING PROCEDURES (SOP).

A. PROVIDES 95% OF

SCHEDULED SUPPORT.

B. PROVIDES 95% OF

RESPONSES IN ACCORDANCE

WITH SOLUTIONS DOCUMENTED

AT OFTSSC.

C. RECORDS 95% OF SUPPORT

REQUESTS AND

RESOLUTION(S) IN

ACCORDANCE WITH OFTSSC

SOP.

RANDOM

INSPECTION, ANALYSIS,

DEMONSTRATION, AND

CUSTOMER FEEDBACK

A. PROVIDES ISSUE RESOLUTION, TROUBLESHOOTING, ASSISTANCE WITH

SYSTEM ADMINISTRATION, SYSTEM SOFTWARE AND HARDWARE

INSTALLATION, TECHNICAL GUIDANCE, SYSTEMS INTEGRATION,

ENGINEERING ASSESSMENTS AND TESTING, DOCUMENTATION OF ISSUES,

RECOMMENDED SOLUTIONS, AND OVER-THE-SHOULDER TRAINING, AS

REQUIRED.

B. USE GOVERNMENT PROVIDED TOOLS/SOFTWARE INCIDENT MANAGEMENT

SYSTEM TO CAPTURE AND CATALOG SUPPORT REQUESTS AND RESOLUTION

ACTIONS.

A. RESOLVES 80% OF TIER

1 ISSUES WITHIN ONE WORK

DAY OF INITIAL CONTACT;

90% OF TIER 2 ISSUES

WITHIN FIVE WORK DAYS;

AND 98% OF TIER 3 ISSUES

WITHIN FIVE WORK DAYS.

B. DOCUMENTS 95% OF

REQUESTS AND RESPONSES

WITHIN 12 WORKING HOURS

OF INITIAL CONTACT WITH

REQUESTER.

PERIODIC

INSPECTION

ISSUE RESOLVED AS A RESULT OF TECHNICAL SUPPORT PROVIDED.

ASSISTANCE PROVIDED HAS AN IMMEDIATE POSITIVE IMPACT ON THE

SUPPORTED UNIT MISSION.

AFTER RESOLUTION, 90% OF

REQUESTERS CAN EXECUTE

(C4I) DUTIES OF THE

BILLET.

RANDOM

INSPECTION, ANALYSIS,

DEMONSTRATION, AND

CUSTOMER FEEDBACK

PARA

PERFORMANCE

STANDARD

(WHAT SHOULD THE STANDARDS FOR COMPLETENESS, RELIABILITY, ACCURACY,

TIMELINESS, QUALITY, AND/OR COST BE?)

ACCEPTABLE

QUALITY LEVEL

(AQL)

(HOW MUCH ERROR WILL YOU

ACCEPT?)

SURVEILLANCE

METHOD

(HOW WILL YOU DETERMINE THAT

SUCCESS HAS BEEN ACHIEVED?)

CONUS SUPPORT

OCONUS SUPPORT

3.3

3.5

A. PROVIDES SUPPORT DURING WORKING HOURS SET BY THE SUPPORTED

UNIT.

B. PROVIDES ISSUE RESOLUTION, TROUBLESHOOTING, ASSISTANCE WITH

SYSTEM ADMINISTRATION, SYSTEM SOFTWARE AND HARDWARE

INSTALLATION, TECHNICAL GUIDANCE, SYSTEMS INTEGRATION,

ENGINEERING ASSESSMENTS AND TESTING, DOCUMENTATION OF ISSUES,

AND RECOMMENDED SOLUTIONS.

C. MANAGE RECEIPT, ROUTING, RESOLUTION, AND TREND ANALYSIS OF

REQUESTS FOR SUPPORT IN ACCORDANCE WITH THE OFTSSC STANDARD

OPERATING PROCEDURES (SOP).

RESOLUTION(S) IN

ACCORDANCE WITH OFTSSC

SOP.

RANDOM

INSPECTION, ANALYSIS,

DEMONSTRATION, AND

CUSTOMER FEEDBACK

A. PROVIDES ISSUE RESOLUTION, TROUBLESHOOTING, ASSISTANCE WITH

SYSTEM ADMINISTRATION, SYSTEM SOFTWARE AND HARDWARE

INSTALLATION, TECHNICAL GUIDANCE, SYSTEMS INTEGRATION,

ENGINEERING ASSESSMENTS AND TESTING, DOCUMENTATION OF ISSUES,

ACTIONS.

A. RESOLVES 80% OF TIER

1 ISSUES WITHIN ONE WORK

DAY OF INITIAL CONTACT;

90% OF TIER 2 ISSUES

WITHIN FIVE WORK DAYS;

WITHIN 12 WORKING HOURS

OF INITIAL CONTACT WITH

REQUESTER.

RANDOM

INSPECTION

ISSUE RESOLVED AS THE RESULT OF TECHNICAL SUPPORT PROVIDED.

ASSISTANCE PROVIDED HAS AN IMMEDIATE POSITIVE IMPACT ON THE

SUPPORTED UNIT MISSION.

AFTER RESOLUTION, 90% OF

REQUESTERS CAN EXECUTE

(C4I) DUTIES OF THEIR

BILLET.

RANDOM

ANALYSIS, DEMONSTRATION,

AND CUSTOMER FEEDBACK

PARA

PERFORMANCE

STANDARD

(WHAT SHOULD THE STANDARDS FOR COMPLETENESS, RELIABILITY, ACCURACY,

TIMELINESS, QUALITY, AND/OR COST BE?)

ACCEPTABLE

QUALITY LEVEL

(AQL)

(HOW MUCH ERROR WILL YOU

ACCEPT?)

SURVEILLANCE

METHOD

(HOW WILL YOU DETERMINE THAT

SUCCESS HAS BEEN ACHIEVED?)

CONTINGENCY OPERATIONS

SUPPORT

3.7

A. PROVIDE SUPPORT DURING SUPPORTED UNIT WORKING HOURS.

B. PROVIDES ISSUE RESOLUTION, TROUBLESHOOTING, SYSTEM

ADMINISTRATION, SOFTWARE AND HARDWARE INSTALLATION, TECHNICAL

GUIDANCE, SYSTEMS INTEGRATION, ENGINEERING ASSESSMENTS AND

TESTING, ISSUE DOCUMENTATION AND SOLUTIONS.

C. ASSIST MANAGING RECEIPT, ROUTING, RESOLUTION, AND TREND

ANALYSIS OF REQUESTS FOR SUPPORT IN ACCORDANCE WITH THE OFTSSC

SOP.

D. PROVIDE READY TO DEPLOY PERSONNEL UPON ISSUANCE OF TASK

ORDER, FOR DURATION OF PERIOD OF PERFORMANCE OR UNTIL

REDEPLOYMENT TO CONUS.

RESOLUTION(S) IN

ACCORDANCE WITH OFTSSC

SOP.

D. DEPLOYS 95% OF

PERSONNEL UPON RECEIPT OF

TASK ORDER AND REMAIN FOR

PERIOD OF PERFORMANCE OR

UNTIL REDEPLOYMENT.

RANDOM

INSPECTION, ANALYSIS, AND

DEMONSTRATION

A. PROVIDES ISSUE RESOLUTION, TROUBLESHOOTING, ASSISTANCE WITH

SYSTEM ADMINISTRATION, SYSTEM SOFTWARE AND HARDWARE

INSTALLATION, TECHNICAL GUIDANCE, SYSTEMS INTEGRATION,

ENGINEERING ASSESSMENTS AND TESTING, DOCUMENTATION OF ISSUES,

ACTIONS.

A. RESOLVES 80% OF TIER

1 ISSUES WITHIN ONE WORK

DAY OF INITIAL CONTACT;

90% OF TIER 2 ISSUES

WITHIN FIVE WORK DAYS;

WITHIN 12 WORKING HOURS

OF INITIAL CONTACT WITH

REQUESTER.

RANDOM

INSPECTION

ISSUE RESOLVED AS A RESULT OF TECHNICAL SUPPORT PROVIDED.

ASSISTANCE PROVIDED HAS AN IMMEDIATE POSITIVE IMPACT ON THE

SUPPORTED UNIT MISSION.

AFTER RESOLUTION, 90% OF

REQUESTORS CAN EXECUTE

(C4I) DUTIES PER BILLET.

RANDOM

ANALYSIS, DEMONSTRATION,

PARA

PERFORMANCE

STANDARD

(WHAT SHOULD THE STANDARDS FOR COMPLETENESS, RELIABILITY, ACCURACY,

TIMELINESS, QUALITY, AND/OR COST BE?)

ACCEPTABLE

QUALITY LEVEL

(AQL)

(HOW MUCH ERROR WILL YOU

ACCEPT?)

SURVEILLANCE

METHOD

(HOW WILL YOU DETERMINE THAT

SUCCESS HAS BEEN ACHIEVED?)

MONTHLY SYSTEMS ANALYSIS

REPORT

MONTHLY PERFORMANCE REPORT

4.1.1

4.1.2

DELIVERS TO THE COR AN ELECTRONIC MONTHLY REPORT BY THE 15

TH

OF

EACH MONTH, IN THE CURRENT VERSION OF MICROSOFT OFFICE® WORD OR

EXCEL USED BY MCTSSA.

THE REPORT SHALL INCLUDE, BUT IS NOT LIMITED TO:

A. DESCRIPTION OF SERVICES, PRODUCTS, EVENTS, AND DELIVERABLES

COMPLETED DURING THE REPORTING PERIOD.

B. ANALYSIS OF INCIDENTS ENCOUNTERED THE PREVIOUS MONTH,

INCLUDING SIGNIFICANT ISSUES DISCOVERED, A DESCRIPTION OF THE

IDENTIFIED PROBLEM, ANY TEMPORARY OR WORK-AROUND SOLUTIONS

ATTEMPTED, THE TEMPORARY OR WORK-AROUND SOLUTION OF CHOICE,

AND THE RECOMMENDED PERMANENT.

C. A LIST OF CURRENT PROGRAMMATIC ISSUES WITH RECOMMENDED

SOLUTIONS.

THE CONTRACTOR SHALL PROVIDE A MONTHLY PERFORMANCE REPORT THAT

INCLUDES THE FOLLOWING:

D. A DESCRIPTION OF THE SERVICES PROVIDED, AND THE PRODUCTS,

EVENTS, AND DELIVERABLES COMPLETED AND ANY TECHNICAL DATA

CREATED OR COLLECTED, DURING THE REPORTING PERIOD.

E. OVER-THE-SHOULDER TRAINING PROVIDED TO INCLUDE NUMBER OF

PERSONNEL TRAINED AND SYSTEMS INVOLVED.

F. A REPORT CARD COVERING THE MEASURES OF PERFORMANCE FOR THE

REPORTING MONTH AGAINST THE TARGETED MEASURES OF EFFECTIVENESS

AND THE PRECEDING MONTH’S MEASURE OF PERFORMANCE.

A. IDENTIFIES 95% OF

SERVICES, EVENTS,

PRODUCTS, AND

DELIVERABLES.

B. ANALYZES 95% OF

TROUBLE CALLS; IDENTIFIES

95% OF TRENDS AND ROOT

CAUSES.

C. IDENTIFIES 95% OF

ISSUES AND SOLUTIONS.

D. OVER-THE-SHOULDER

TRAINING IS DOCUMENTED

95% OF THE TIME.

E. IDENTIFIES RESOURCE

DEFICIENCIES AND IMPACTS

95% OF THE TIME.

F. FORECAST DATA IS 95%

ACCURATE.

RANDOM INSPECTION

MONTHLY SYSTEMS ANALYSIS DELIVERED NO LATER THAN 15

TH

OF EACH

MONTH FOLLOWING THE REPORTING PERIOD.

MONTHLY PERFORMANCE DELIVERED NO LATER THAN 15

TH

OF EACH MONTH

FOLLOWING THE REPORTING PERIOD.

REPORTS ARE DELIVERED 95%

ON TIME (EXCLUDING

GOVERNMENT DELAYS).

PERIODIC

INSPECTION

THE REPORT CAPTURES ALL RELEVANT SYSTEMS ANALYSIS AND

PERFORMANCE DATA.

REPORTS ARE DELIVERED 95%

ON TIME (EXCLUDING

GOVERNMENT DELAYS).

RANDOM

INSPECTION, ANALYSIS,

DEMONSTRATION, AND

CUSTOMER FEEDBACK

PARA

PERFORMANCE

STANDARD

(WHAT SHOULD THE STANDARDS FOR COMPLETENESS, RELIABILITY, ACCURACY,

TIMELINESS, QUALITY, AND/OR COST BE?)

ACCEPTABLE

QUALITY LEVEL

(AQL)

(HOW MUCH ERROR WILL YOU

ACCEPT?)

SURVEILLANCE

METHOD

(HOW WILL YOU DETERMINE THAT

SUCCESS HAS BEEN ACHIEVED?)

MONTHLY FINANCIAL FORECAST

REPORT

4.1.3

THE REPORTS CAPTURE ALL RELEVANT SUPPORT PROVIDED AND IDENTIFY

TECHNICAL, FINANCIAL, AND STAFFING PROBLEMS OR ISSUES THAT MAY

IMPACT THE LEVEL OF SUPPORT TO THE OPERATING FORCES. THE

REPORT CAPTURES ALL COSTS ASSOCIATED WITH THE SUPPORT PROVIDED

PER TASK.

FORECAST DATA IS 95%

ACCURATE.

PERIODIC

INSPECTION

MONTHLY FINANCIAL FORECAST DELIVERED NO LATER THAN 10

TH

OF EACH

MONTH FOLLOWING THE REPORTING PERIOD.

REPORTS ARE DELIVERED 95%

ON TIME (EXCLUDING

GOVERNMENT DELAYS).

PERIODIC

INSPECTION

THE REPORTS CAPTURE ALL RELEVANT SUPPORT PROVIDED AND IDENTIFY

TECHNICAL, FINANCIAL, AND STAFFING PROBLEMS OR ISSUES THAT MAY

IMPACT THE LEVEL OF SUPPORT TO THE OPERATING FORCES. THE

REPORT CAPTURES ALL COSTS ASSOCIATED WITH THE SUPPORT PROVIDED

PER TASK.

FINANCIAL AND PERSONNEL

DATA ARE ACCURATELY

REPORTED AND DOCUMENTED

100% OF THE TIME.

ANALYSIS, DEMONSTRATION,

WEEKLY STAFFING STATUS

WEEKLY EMBEDDED DEPLOYED

SUPPORT STATUS

4.1.4

4.1.5

DELIVERS TO THE COR AN ELECTRONIC STATUS REPORT BY 1700 PST

ON FRIDAY OF EACH WEEK, IN THE CURRENT VERSION OF MICROSOFT

OFFICE® WORD OR EXCEL USED BY MCTSSA.

IDENTIFIES 100% OF

PERSONNEL BY NAME.

PERIODIC

INSPECTION

DUE TO COR BY 1700 PST ON FRIDAY OF EACH WEEK.

REPORTS ARE DELIVERED 95%

ON TIME (EXCLUDING

GOVERNMENT DELAYS).

PERIODIC

INSPECTION

THE REPORTS CAPTURE ALL RELEVANT SUPPORT PROVIDED AND IDENTIFY

TECHNICAL, FINANCIAL, AND STAFFING PROBLEMS OR ISSUES THAT MAY

IMPACT THE LEVEL OF SUPPORT TO THE OPERATING FORCES. THE

REPORT CAPTURES ALL COSTS ASSOCIATED WITH THE SUPPORT PROVIDED

PER TASK.

THE REPORTS CAPTURES ALL STAFF ASSOCIATED WITH THE SUPPORT

PROVIDED PER TASK.

STAFFING DATA ARE

ACCURATELY REPORTED AND

DOCUMENTED 100% OF THE

TIME.

PERIODIC

INSPECTION

PARA

PERFORMANCE

STANDARD

(WHAT SHOULD THE STANDARDS FOR COMPLETENESS, RELIABILITY, ACCURACY,

TIMELINESS, QUALITY, AND/OR COST BE?)

ACCEPTABLE

QUALITY LEVEL

(AQL)

(HOW MUCH ERROR WILL YOU

ACCEPT?)

SURVEILLANCE

METHOD

(HOW WILL YOU DETERMINE THAT

SUCCESS HAS BEEN ACHIEVED?)

CENSUS REPORT 4.1.6

EMPLOYEE CENSUS REPORT IS SUBMITTED ELECTRONICALLY TO THE

CONTRACTING OFFICER AND COR ON A MONTHLY BASIS. THE

INFORMATION PROVIDED IS CURRENT AS OF THE 25TH OF EACH MONTH

AND IS RECEIVED BY THE CONTRACTING OFFICER (KO) NO LATER THAN

THE 5

TH

BUSINESS DAY OF THE FOLLOWING MONTH.

INFORMATION IS PROVIDED FOR EACH PROVINCE IN WHICH WORK WAS

PERFORMED:

A. THE TOTAL NUMBER OF PERSONNEL (PRIME AND SUBCONTRACTORS AT

ALL TIERS).

B. THE TOTAL NUMBER OF U.S. CITIZENS (PRIME AND SUBCONTRACTORS

AT ALL TIERS).

C. NAME OF PROVINCE IN WHICH THE WORK WAS PERFORMED.

THE NAMES OF ALL COMPANY PERSONNEL WHO ENTER AND UPDATE

EMPLOYEE DATA IN THE SYNCHRONIZED PRE-DEPLOYMENT AND

OPERATIONAL TRACKER (SPOT) IAW DFARS 252.225-7040 OR DFARS

DOD CLASS DEVIATION 2007-O0010.

CENSUS REPORT PERSONNEL

INFORMATION IS ACCURATE

100% OF THE TIME.

SPOT LOAS ARE SUBMITTED

TIMELY TO REFLECT

PERSONNEL DEPLOYMENT 95%

OF THE TIME.

PERIODIC

INSPECTION

CENSUS REPORT IS PROVIDED TO THE CONTRACTING OFFICER BY THE 5TH

BUSINESS DAY OF THE FOLLOWING MONTH.

DELIVERED 95% ON TIME.

PERIODIC

INSPECTION

CENSUS REPORT IS ACCURATE AND REFLECTS THE SUPPORT BEING

PROVIDED AND THE TIME OF THE SERVICES.

REPORT IS ACCURATE 100%

OF THE TIME.

PERIODIC

INSPECTION

7. DOCUMENTING PERFORMANCE

A. EXCEPTIONAL, VERY GOOD, AND SATISFACTORY PERFORMANCE

The Government shall document positive performance. A report template is attached (Attachment 1).

Any report may become a part of the supporting documentation for the Contractor’s Performance

Assessment Report.

B. MARGINAL AND UNSATISFACTORY PERFORMANCE

When unacceptable performance occurs, the COR shall inform the Contract Specialist/Contracting

Officer. If substantiated, the Contract Specialist/Contracting Officer shall inform the contractor. The Contract Specialist/Contracting Officer will strive to work as a team with the contractor to ensure that the required work is performed in an efficient and proper manner. Less serious issues will be discussed and resolved on an impromptu basis. Meetings will be held with the Contract Specialist/Contracting Officer to resolve issues that are more serious. The COR will document unacceptable performance that is forwarded to the Contract Specialist and the Contracting

Officer. All issues will be documented in writing and placed in the Contracting file.

When the Contracting Officer determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor’s on-site representative. Anytime unacceptable performance is determined critical in nature and requires formal corrective action; and whenever an unfavorable trend is detected in contractor performance the COR will initiate a CDR. A CDR template is attached to this QASP (Attachment 2).

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the Contracting

Officer. The Government shall review the contractor’s corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for the Contractor’s Performance

Assessment Report or other actions deemed necessary by the Contracting Officer.

8. FREQUENCY OF MEASUREMENT

During contract/order performance, the COR shall take periodic measurements and analyze whether the frequency of measurement is appropriate for the work being performed.

The Contract Specialist/Contracting Officer shall meet with the contractor monthly to discuss performance and shall provide a written assessment. A formal assessment, for the performance period commencing from contract award through six months from contract award, will be documented through an Interim Report in the Contractor’s Performance Appraisal Report System (CPARS). An annual assessment will be documented through CPARS.

MONTHLY COR REPORT TO CONTRACTING OFFICER

DATE:

CONTRACT NUMBER:

SUPPLY/SERVICE:

CONTRACTOR'S NAME:

NAME AND TELEPHONE NUMBER OF COR:

1. Were any inspections conducted? YES_____ NO_____ If NO, explain.

2. Is the contractor performing in a satisfactory manner from technical, cost and schedule points of view? YES_____ NO_____ If NO, list any issues with the contractor's performance as they relate to:

a. Technical.

b. Cost.

c. Schedule.

(Use attachments as necessary.)

3. Did you receive any adverse feedback from customers regarding the contractor’s performance?

YES_____ NO_____ If YES, explain.

4. Have any contractually significant communications/meetings been held with the contractor?

YES_____ NO_____ If YES, explain.

5. Have any contractually significant communications/meetings been held with the client(s)?

YES_____ NO_____ If YES, explain. 94

6. Were any items, technical reports, services delivered and accepted? YES_____ NO_____ If NO, explain.

7. Were any items, technical reports, services delivered and rejected? YES_____ NO_____ If YES,

8. Have you assured the reporting data pursuant to Contractor Manpower Reporting (CMR) requirements has been completed if it is a deliverable under the contract? YES_____NO_____ If NO,

9. If invoices were not proper or complete or if the supplies were not delivered or services were not performed in accordance with the terms of the contract, and invoices were returned to the contractor, have you maintained this information in the COR file with evidence of the date and reasons returned? YES_____NO_____ If NO, explain.

10. Are you effectively using Wide Area Workflow for processing invoices and the receipt/inspection/acceptance of goods and services? YES_____NO_____ If NO, explain.

11. Is there any other matter concerning the contract/contractor under your cognizance as COR (see list of duties in your COR appointment letter) that needs to be surfaced to the KO?

YES_____NO_____ If YES, explain.

12. Do you have any questions for the KO applicable to your COR duties? YES_____NO_____ If YES, list questions.

13. Are there any significant issues, events, key milestones, and/or deliverables anticipated for next month? YES_____NO_____ If YES, explain.

CONTRACT DISCREPANCY REPORT (CDR)

CONTRACT NUMBER:

TO: [CONTRACTING OFFICER]

FROM:

DISCREPANCY OR PROBLEM:

(Describe in Detail: Include reference from PWS and provide dates and times as applicable)

CORRECTIVE ACTION PLAN:

A written corrective action plan ____Is ____Is Not required.

(If a written corrective action plan is required include the following statement)

{The written Corrective Action Plan will be provided to the undersigned not later than ____ days after receipt of this CDR.}

Prepared By: [COR’s name]

Contracting Officer’s Representative

Received By: [Contractor]

Contractor On-Site Representative