M6700122Q0012-0003.pdf

M67001MARINE CORPS FIELD CONTRACTING SYS

ATTN: SGT BURNHAM

308D HOLCOMB BLVD

CAMP LEJEUNE NC 28542

MMP100254970

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to answ er questions from vendors, extend the offer due date to 22-Jul-2022 at 12:00 PM EDT, and update the Performance Work Statement. See Summary of Changes for details.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 10

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 19-Jul-2022

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M6700122Q0012

X 9B. DATED (SEE ITEM 11)

01-Jul-2022

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

19-Jul-2022

CODE

M67001MARINE CORPS FIELD CONTRACTING SYS

CONTRACTING DEPARTMENT

MCIEAST

308 HOLCOMB BOULEVARD

CAMP LEJEUNE NC 28547-8368

M67001 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE M67001

FACILITY CODECODE

EMAIL:TEL:

M6700122Q0012

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been modified:

QUESTIONS AND ANSWERS

Q.1 – Is there an incumbent?

A. Yes, the incumbent is Ronco Communications and Electronics, Inc.

Q.2 – If there is an incumbent what is the POP and contract value?

A. The current Period of Performance (POP), to include all option years, is from 01-Aug-19 to 31-

July-22. Contract valued at $672,997.22.

Q.3 – how many FTE’s are required to fulfill this requirement?

A. Vendors shall determine how many FTE’s.

Q.4 – Is this an SCA contract?

A. Yes, vendors shall determine the labor category.

Q.5 – Is there any workload history?

A. Workload history will not be provided. The RFQ outlines the current requirement.

Q.6 – Can you please confirm with the technical team if the Cisco 4400 in HP5 requires coverage in this contract?

A. Cisco 4400 equipment has been removed from Equipment List.

Q.7 – IF it does require coverage will you please send me the serial number and also the model? There are several models is the “Cisco 4400 family”.

A. Cisco 4400 equipment has been removed from Equipment List.

Q.8 –Can the on-site requirement be removed?

A. On-site support services will not be removed and shall be handled by the vendor in accordance with the PWS.

Q.9 –Can the teleboss equipment be removed from the equipment list?

A. Teleboss equipment will remain on the equipment list, but will no longer be covered under the

Repair and Replacement section of the PWS. The Teleboss equipment will still be covered under all other sections of the PWS.

Q.10 – The Alpha inverter unit in Bldg. H1 is obsolete and no support is provided by the OEM. Can this be removed from the equipment list?

A. The Alpha inverter unit in Bldg. H1 will remain on the equipment list. The chassis (cabinet) that houses the equipment is EoL and has been replaced by a revision chassis. The components of the chassis (Main Control Unit and Inverter Modules) are still in production and available, as they’re used in the revised chassis. The item is on the list due to a requirement for support/ R&R.

Q.11 –Can this Tier 1 requirement be removed from the RFQ?

A. Tier 1 support will remain in the PWS due to a continuous need for support. Tier 1 support is a service that is currently being utilized and will be a required service under this RFQ.

Q.12 –Can 24/7 emergency services be removed from the RFQ?

A. The 24/7 emergency services will not be removed and the vendor shall provide Emergency

Technical Assistance Service in accordance with the PWS. These emergency services are vital to

Marine Corps Base Camp Lejeune and Marine Corps Air Station New River, NC.

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 20-Jul-2022 12:00 AM to 22-Jul-2022 12:00 PM.

The following have been modified:

PERFORMANCE WORK STATEMENT

CAMP LEJEUNE/NEW RIVER TELECOMMUNCATIONS SUPPORT SERVICES

1. INTRODUCTION. This requirement is for Marine Corps Base (MCB) Camp Lejeune and Marine Corps Air

Station (MCAS) New River, NC Telecommunications Network Extended Technical Assistance and

Maintenance Support Services.

2. BACKGROUND. The MCIEAST G6 Telecommunications Support Division (TSD) provides critical voice and data communications to MCB Camp Lejeune and MCAS New River, NC, and requires technical assistance and maintenance support in order to provide reliable service.

3. SCOPE. This Performance Work Statement (PWS) establishes and defines the requirements for the contractor to provide technical support, repair and replacement (R&R) of parts and on-site maintenance support as required for the Base Telecommunications Network for MCB Camp Lejeune and MCAS New River, NC.

Specifics for each line item are included below. This will be a Firm Fixed Price (FFP) contract.

4. CONTRACT OBJECTIVE. The purpose of this contract is to provide MCIEAST G6 Telecommunications

Support Division with Technical Assistance Service (TAS)/ Extended Technical Assistance Services (ETAS), R&R Service, and remote diagnostics service for voice switching and related equipment located aboard MCB

Camp Lejeune and MCAS New River, NC.

5. TECHNICAL SUPPORT REQUIREMENTS.

5.1. This support agreement shall include the service requirements of TAS/ETAS, R&R, remote diagnostics, and onsite diagnostic support for the systems list and equipment list in section 6 of this PWS.

5.2. The support agreement package shall consist of core TAS/ETAS support 365 days a year, 7 days a week, 24 hours a day (365/7/24) for the term of the contract. The contractor shall take incoming service calls.

The contractor shall provide initial Tier 1 support and shall open ETAS tickets with associated Original

Equipment Manufacturer (OEM) on required service issues. This core TAS/ETAS support package shall provide the primary services required for day-to-day support of the MCB Camp Lejeune and MCAS New

River timing systems, networking equipment, and all power inverters, and rectifiers. Tier 1 support is defined as support for basic technical customer issues.

5.3. The contractor shall provide unlimited remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required. In addition to technical assistance, services shall include testing, diagnostic fault isolation, problem resolution, and system restoration.

Remote support shall include both telephonic assistance, direct remote access 365/7/24, and on site assistance for the system.

5.4. Scope of Remote Diagnostic Services. Remote diagnostic corrective actions for emergencies shall be handled immediately by the contractor. The contractor shall immediately investigate and resolve emergency situations, after determination by the Government POC in accordance with 5.3 of the PWS, that occur in the operation and maintenance of the switch systems and continue to work every such situation remotely until the problem is corrected and service is restored. With non-emergencies, the

Government POC shall identify the site and provide a technician to work the problem with the ETAS engineer during normal working hours.

5.5. Onsite Diagnostic Service. If trouble analysis remote diagnostic services or replacement of contractor supplied parts by local technical experts are unable to isolate and affect repairs, then onsite contractor support shall be required. The contractor shall provide for and assume all costs associated for travel, lodging and subsistence of any support staff required to travel to the MCB Camp Lejeune and MCAS New

River, NC sites covered under this support agreement.

5.6. To meet the Government's high-priority, short lead time emergency requirements, the contractor's emergency replacement service shall be available 365/7/24 for the MCB Camp Lejeune and MCAS New

River, NC system. For non-service threatening support, routine TAS shall be available from 7:00 a.m. to

4:00 p.m. local time, Monday through Friday. An emergency is defined as a critical system service outage which significantly impacts customer operations. The contract will identify the point of contact that has been authorized by the Government to determine this emergency service.

5.7. In addition to core TAS/ETAS coverage, the support agreement shall allow for R&R of hardware, including disk drives, power rectifiers, inverter modules, and other items specified in the attached equipment list to include their field replacement parts. Typical turn-around time for R&R service shall be

20 business days or less. During emergency situations, necessary replacements shall be shipped within 24 hours. TeleBoss equipment will not be covered under this secton of the PWS.

5.8. DEPOT LEVEL SUPPORT TASKS.

5.8.1. Task 1 - Repair and Return of Failed Items. The contractor shall utilize OEM services to support the systems as required. The contractor shall closely monitor the OEM performance to ensure that quality standards are being observed; thereby providing a well-coordinated effort to ensure highly responsive Depot Level Support for all items on the Equipment List and support equipment listed in

5.8.2 of this PWS that comprise the systems installed at MCB Camp Lejeune and MCAS New River, NC. No Hard Drives or other Media will be returned to the contractor/vendor. TeleBoss equipment will not be covered under this secton of the PWS.

5.8.2. Task 2 - Depot Center Operations. The contractor shall utilize OEM facilities for Depot Level

Support including the repair of all covered equipment. This support shall consist of the R&R of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. TeleBoss equipment will not be covered under this secton of the PWS.

6. EQUIPMENT LIST AND LOCATIONS.

HP5 (HOST): Location – Camp Lejeune

Rectifiers: Emerson (Vertiv) Netsure 802 with 16 modules

Inverter: Benning Invertronic-M with 9 modules

Routers/switches/Servers:

One (1) Brocade MLXe-8 router, six (6) Brocade ICX 7450-48 switches, one (1) Dell PowerEdge R320, Workstations:

Four (4) Dell Latitude 5414 Rugged,

(1) Dell Latitude E5550 Laptop,

(2) Dell Precision M6800 Laptop,

(8) Dell Optiplex 7050 Micro Form Factor

ION PRIISMS Routing Device, ION SA 5600,

(1) Asentria TeleBoss 850-6

H1 (REM1): Location – Camp Lejeune MEF HQ

Rectifiers: Vertiv Netsure 7000 with 8 modules.

Inverter: Alpha Technologies Cordex CXC with 12 modules.

Routers/Switches/Servers: Two (2) Brocade ICX 7450-24 switches

Asentria TeleBoss 850-6

PP5 (HNPT): Location – Naval Hospital Area

Rectifiers: Benning 56A (36 modules)

Inverter: Benning Invertronic-M (6 60kVA modules)

Routers/Switches: Two (2) Brocade ICX 7450-48 switches.

BB248 (CHBY): Location – Courthouse Bay

Rectifiers: Emerson Netsure 802 (8 200A modules)

Inverter: Benning Invertronic (3 10kVa modules)

Routers/Switches: Two (2) Brocade ICX 6450-24 switches.

Ml65 (CJSN): Location – Camp Johnson

Rectifiers: Benning 56A (36 modules) (multiple components)

Inverter: Benning Invertronic-M (6 60kVA modules) (multiple components)

Routers/Switches/Servers: Two (2) Brocade ICX 7450-24 switches

TC755 (GEIG): Location – Camp Geiger

Rectifiers: Vertiv NetSure 7000 with 7 modules.

Inverter: Benning Invertronic-M with 2 modules.

Routers/Switches/Servers: Two (2) Brocade ICX 7450-24

AS256 (NRAS): Location – MCAS New River

Rectifiers: Vertiv NetSure 802 with 20 modules

Inverter: Two (2) Benning Invertronic-M systems, one with 9 modules, one with 7 modules.

Routers/Switches/Servers: Brocade MLXe-8, four (4) Brocade ICX 7450-48.

RR134 (STBY): Location – Stone Bay Rifle Range

Rectifiers: Emerson NetSure 802 with 16 modules.

Inverter: Benning Invertronic-M with 12 modules.

Routers/Switches/Servers: Two (2) Brocade ICX 7450-48

WC99 (WCRK): Location – Wallace Creek

Rectifiers: Emerson NetSure 802 (11 200A modules)

Inverter: Benning Invertronic-M (5 modules)

Routers/Switches: Two (2) Brocade ICX 7450-24

Asentra TeleBoss 850-6

FC307 (FCRK): Location – French Creek

Rectifiers: Emerson Netsure 802 with 7 modules.

Inverter: Benning Invertronic-M with 2 modules.

Routers/Switches/Servers: Two (2) Brocade ICX 6450-24

SR65: Location – Greater Sandy Run Area

Rectifiers: Emerson/Vertiv Netsure 502 with 3 modules.

Inverter: Benning Invertronic Compact with 2 modules.

Routers/Switches/Servers: Two (2) Brocade ICX 6450-24

VL89: Location – Verona Loop

Inverter: Benning Invertronic Compact with 2 modules.

Routers/Switches/Servers: Two (2) Brocade ICX 7450-24

TT85: Location – Tarawa Terrace

Inverter: Benning with 2 modules

24: Location – DC1

Emerson/Vertiv Netsure 502 with 12 modules

FC540: Location – DC2

Emerson/Vertiv Netsure 502 with 4 modules

6.1. Timing Systems and Locations.

HP5: one (1) Microchip Tflex ATS 6580A-500

AS256: One (1) Microchip Tflex ATS 6580A-500

7. PLACE OF PERFORMANCE.

7.1. MCB Camp Lejeune, NC

7.2. MCAS New River, NC.

8. PERIOD OF PERFORMANCE. The period of performance (PPP) will include a base period of one (1) year, and two (2) one (1) year option periods. The total POP will be from FY22 to FY25.

9. GOVERNMENT FURNISHED INFORMATION AND FACILITIES. Government furnished information, such as building locations, required by the contractor for the performance of this contract will be provided with each TAS/ETAS ticket. All information received remains the property of the United States Government. The

Contractor may be subject to the Privacy Act (Title 5 of U.S. Code, Section 552.a). Reports and data shall be identified and safeguarded accordingly. Agency procedures shall be followed. The Contractor shall ensure that contractor employees assigned to this requirement are briefed annually on properly identifying and handling privacy act data/information.

There is no requirement for Government Furnished Facilities. If vendor provides “onsite” support, base access instructions are provided in section 12.12 of this PWS.

10. CONTRACTOR RESPONSIBILITIES. The Contractor shall provide shipping as required. The

Government will not pay any travel expenses as part of this PWS.

11. GOVERNMENT POINT OF CONTACT. The Government points of contact will be provided at time of contract award.

11.1. Contracting Officer’s Representative (COR): TBD at time of Award

11.2. Contract Administrator: TBD at time of Award

12. Quality Assurance Surveillance Plan (QASP). The COR will evaluate the contractor's performance by using a QASP to assure services meet contract requirements. The Government's QASP is not a substitute for Quality

Control by the contractor.

12.1. Purpose. This QASP has been developed to provide the standard of surveillance for monitoring contractor services in support of this contract. The COR will be appointed at the time of award and COR contact information will be provided. The COR will supervise the performance of Quality Assurance

Evaluators (QAEs) and will use this QASP to ensure the standards of the contract are being met.

12.2. Performance Standards. The QASP provides a systematic method to evaluate the service the contractor is required to furnish. The COR will assess the contractor’s performance to ensure the contractor is performing the specified standards. The standards for this contract are stated in the Performance

Requirement Summary (PRS) included in this QASP.

12.3. Management and Oversight. The QASP is based on the premise that the contractor, not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The performance requirements recognize that the contractor is not a perfect manager and that unforeseen requirements and uncontrollable problems do occur. Good use of the adequate Quality Control

Plan will allow the contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating contractor performance against the provided standards.

12.4. Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the Contractor shall meet in performing the contract. In the event the contractor does not meet the established AQLs, the Contracting Officer has the right to exercise the negative incentives stated in this QASP.

12.5. Negative Incentives. If any of the performance requirements does not meet the AQL set in the PRS table, the COR shall document the discrepancy(s) and shall notify the contractor promptly. The Contracting

Officer will be contacted and notified of the discrepancy(s) and corresctive actions recommendation.

When the performance is below the AQL standard, the Government may implement a negative incentive that includes increased surveillance and/or contractor reporting, as well as documentation on the

Contractor's Performance Assessment Reporting System (CPARS). If the contractor's performance does not improve by the second month, a meeting will be held to review additional corrective actions or to determine financial penalties to be assessed to the contractor.

12.6. Notification. The COR will notify the Contracting Officer (KO), in writing, of unacceptable quality levels. The KO will provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The contractor will be given the opportunity to respond, in writing, to each discrepancy.

12.7. Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the COR and/or KO notification. The

Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

12.8. Records. The COR will maintain contract surveillance files as directed by the KO. Surveillance files will include, as a minimum, the following documentation for this Firm-Fixed Priced contract:

12.8.1. COR designation and appointment letters.

12.8.2. A copy of the contract and all contract modifications.

12.8.3. QASP, Quality Control Plan, and any other monitoring tools, checklists, etc.

12.8.4. All correspondence including KO/COR notifications and the Contractor’s responses.

12.8.5. Quarterly reviews in Surveillance and Perfformance Monitoring (SPM).

12.8.6. Copies of deficiency reports that may be submitted in support of unacceptable performance identified during the performance period by the COR, or when there is a significant change in the assessment in one or more evaluation areas.

12.8.7. Annual in-progress reviews conducted and entered into SPM.

12.9. Ratings. Past performance information shall be entered into CPARS, the Government wide evaluation reporting tool for all past performance reports on contracts and orders. Each factor and subfactor used shall be evaluated and a supporting narrative provided. Each evaluation factor shall be rated in accordance with a five scale rating system (i.e., exceptional, very good, satisfactory, marginal, and unsatisfactory).

12.9.1. Recording Observations. The COR shall use surveillance logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log. The documents then become a formal record. The contractor is to be informed in writing each time that a deficiency is found during scheduled observations. The COR makes a notation on the surveillance log of the date and time the deficiency was discovered, and subsequently requests that the contractor initial the notation, documents notification of the deficiency only.

12.9.2. Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes and ask a number of questions, which if answered, will normally pinpoint the source of the problem.

12.9.3. Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the KO through the COR. Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response in accordance with section 13.7 to the unacceptable evaluation if requested by the KO or by its their choice.

12.10. Taking Action.

12.10.1. The COR may evaluate the contractor’s performance and document any non-compliance, but only the KO may take action against the contractor for an unacceptable rating.

12.10.2. When the contractor’s performance is unacceptable and a formal action is indicated, the COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

12.11. Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract and forwards them for inclusion in the contract file at the end of the surveillance period. However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the KO.

12.12. Base Access Instructions For Marine Corps Base Camp Lejeune And Marine Corps Air Station

New River.

12.12.1. Contractors and/or Delivery drivers must have in their possession: their contract number, delivery address, and sponsor’s contact information in order to gain initial access to the base.

Sponsor: TBD at time of Award

Phone Number:

Email:

Contractors must be registered in the Defense Biometrics Identification System (DBIDS). It is the

Contractor’s responsibility to ensure all their employees and or subcontractors are properly registered within DBIDS.

DBIDS credentials will be valid for the duration of your contract, not to exceed three years; however, re-vetting of individuals' information will occur each year.

Contractors requiring access for over 60 days will receive a credential valid for up to one year.

Contractor Common Access Card (CAC) Eligibility: Contractor personnel authorized CAC's are exempt from DBIDS enrollment.

If you have questions regarding base access, Contractor CAC or DBIDS requirements contact the

Contractor Vetting Office at 910-451-0283/0284/0285.

**The Government will not be responsible for any contractor access delays. Delays that may result from inadequate planning are strictly the responsibility of the contractor.

12.13. Performance Requirements Summary. The performance standards for this PWS are stated in the

Performance Requirements Summary (PRS) below.

Sectio n

Performance Standard Acceptable quality Level Inspection

Frequency

Incentive

5.3

5.6

5.7

Provide unlimited remote and on-site maintenance, diagnostics, routine technical assistance, and emergency technical assistance services as required.

Emergency Repair and

Replacement of hardware.

Provide Depot level

Repair and Return of

Failed Equipment.

97% accuracy of submission of trouble tickets

365/7/24 availability for emergency TAS

Turn around time of 20 business days or less.

Shipped within 24 Hours.

Random

Monthly

Exercise Option Year

Positive Past

Performace Surveys

(End of Summary of Changes)