M6700117Q0021_0003_AMENDMENT_TO_RFQ.pdf

CONTRACTING DEPARTMENT

ATTN: WAYMON GARDNER

P.O. BOX 8368 MCB

CAMP LEJEUNE NC 28547

M3014617SU00057

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

Amendment is issued to include CLIN 0001, 1001, 2001 changes in description, PWS changes and answ er to vendor's questions.

P.O.C.: Waymon Gardner

Phone: 910-449-9747

Email: w aymon.gardner@usmc.mil

1. CONTRACT ID CODE PAGE OF PAGES

J 1 7

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 15-Mar-2017

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M67001-17-Q-0021

X 9B. DATED (SEE ITEM 11)

13-Feb-2017

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer X is extended, is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

15-Mar-2017

CODE

M67001MARINE CORPS FIELD CONTRACTING SYS

P.O. BOX 8368 BLDG 1116

CAMP LEJEUNE NC 28547-8368

M67001 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE M67001

FACILITY CODECODE

EMAIL:TEL:

M67001-17-Q-0021

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

SOLICITATION/CONTRACT FORM

The required response date/time has changed from 20-Mar-2017 10:00 AM to 24-Mar-2017 10:00 AM.

SUPPLIES OR SERVICES AND PRICES

CLIN 0001

The CLIN description has changed from Technical Assistance Services for Nortel to Telephone Extended

Service Plan (ESP).

The CLIN extended description has changed from:

SL-100/11C equipment hardware, include disk drives, tapes drivers, attendant consoles. TAS for Nortel remote switch telephone maintenance locations at Bogue Field abroad Marine Corps Air Station Cherry Point, N.C. to support hardware and software applications on SL-100 telephone services.In accordance with the Performance Work

Statement.

To:

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry Point in support of the base telephone SL-100 switch, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), the IVR System hardware and software and T-Metrics system. In accordance with the Performance Work Statement.

CLIN 1001

SL-100/11C equipment hardware, include disk drives, tapes drivers, attendant consoles. TAS for Nortel remote switch telephone maintenance locations at Bogue Field abroad Marine Corps Air Station Cherry Point, N.C. to support hardware and software applications on SL-100 telephone services.In accordance with the Performance Work

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry Point in support of the base components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), the IVR System

CLIN 2001

SL-100/11C equipment hardware, include disk drives, tapes drivers, attendant consoles. TAS for Nortel remote switch telephone maintenance locations at Bogue Field abroad Marine Corps Air Station Cherry Point, N.C. to support hardware and software applications on SL-100 telephone services.In accordance with the Performance Work

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry Point in support of the base components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), the IVR System

The following have been added by full text:

QUESTIONS AND ANSWERS

Questions and Answers for Base Telephone RFQ requirement

Questions Answers

1. How many Nortel M5300 telephones are under break/fix coverage?

2. What is the make/model/software version of the IVR (Interactive Voice Response) system?

MPS 3.0

3. How many ports (station and trunk ports) are active on the SL-100?

7845 active lines

52 active trunk ports

4. What hardware and software is in place for the T-Metrics solution and can you provide license volumes?

T-Metrics server

T-Metrics Multiport Gateway

TM-2000 ACD Controller Version 5.0

5. Is the polling report to show the type and quantity of handset coverage?

Yes

6. Is the TAS/ETAS 24x7 support include parts and replacements?

Yes

7. Who manufactured the IVR solution installed? Nortel

8. What software release/version is the IVR? MPS 3.0

9. Did you have a list of the equipment that needs to be covered?

See Performance Work Statement

10. Do you have a list of equipment Part numbers, quantity, and serial numbers?

The award winning vendor will receive this information.

11. Are you open to an alternative solution? No, this is for an existing telephone system maintenance service plan

12. Are the four locations North side, Bogue Field, Naval Health Clinic, and Building 4397?

Yes

13. What type and model of phones are in use at the Naval Clinic?

2500, 9408, 9404, 2420, 6408D, and various fax and modem lines

14. What is the purpose of the Dell MS SQL server mounted in the rack at the Naval Clinic?

Announcements

15. Is coverage for this server to be considered as part of this quote?

No

16. Please provide a list of the Benning rectifiers and inverters that need to be covered via return & repair.

Host Rectifier Bay Model –

HD12202000001 with 15 Rectifier

Module Part # 120941

Host Inverter Shelf Model # 550640 with 2 Inverter Model 2500. Northside

Rectifier Bay Model # 12002001111 with 11 Rectifier Module Part # 120941

Northside Inverter Model # 3

Invertronic-M 60KvA

17. Please provide quantity and model for the attendant consoles, and business telephone instruments (M5300 series), that require return & repair coverage.

1,295 combined digital sets of M5312, M5316, M5208, M5008.

18. Are cleared resources required for on-site support? The award winning vendor shall provide resources for on-site support.

19. Would the Government be open at this time to modifying the NAICS code?

No.

20. Will the Government consider changing the RFQ to unrestricted?

No.

21. Is the site survey mandatory? No.

22. Does the current Performance Work Statement include the current system updates?

Yes. See Solicitation Amendment 03

23. What format should be used to submit the price quote?

Are we to only fill in the CLINS as listed in the SF 1449, or is additional information required?

Yes, the SF 1449 format.

24. Are past performance and price to be submitted as separate files or included into one file with the technical capability?

Yes, the past performance and price shall by separate files sections. See

Solicitation.

25. Should interested vendor’s name only be on cover page of the sections for Technical Management proposal, Company Experience and Past Performance?

Yes.

The following have been modified:

PERFORMANCE WORK STATEMENT

PWS

Introduction

1.0 Description of Services

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items necessary to perform Base Telephone Department’s Extended Service Plan services as defined in the PWS for MCAS, Cherry

Point, N.C. The contractor shall perform to the standards in the contract at MCAS, Cherry Point, N.C.

1.1 Scope of Objectives.

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry Point in support of the base components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), the IVR System hardware and software and T-Metrics system.

1.2 Work to be Performed.

The contractor shall provide the following Extended Service Plan (ESP) Objectives:

(a) Be a comprehensive package of services with a pre-established price designed to provide support services similar to that offered during a warranty period.

(b) Include the service requirements of TAS/ETAS Technical Assistance, Return & Repair Replacement, Remote Diagnostics, IVR hard ware and software and T-Metric system diagnostics.

(c) Consist of core TAS/ETAS support on a 24/7 basis for the term of the contract. The contractor shall take incoming service calls. The contractor shall provide initial Tier 1 support and shall open ETAS tickets on required service issues. The core TAS/ETAS support package shall provide the primary services required for day-to-day support of the MCAS Cherry Point Meridian SL-100, RCC2 remote switch at North side, Bogue Field (Avaya

450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), service operation, Benning rectifiers, Benning inverters, IVR hard ware and software and T-Metric systems.

2.0 The contractor shall provide limited on-site maintenance with 4 hour response time, unlimited remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services. Emergency

TAS shall be available 24 hours a day, seven days a week. Routine TAS shall be available from 8 AM to 5 PM CST, Monday through Friday. The contractor shall provide the limited on-site maintenance with a 4 hour response time via applicable premise visit charges (if any) and per hour regular, overtime, and double time labor rates. On-site scheduled or unscheduled maintenance cost for on-site visits shall be included in the fourth Contract Line Item

Number. In addition to technical assistance, services shall include testing, diagnostic fault isolation, and problem resolution, and system restoration from the TAS facilities—for the SL-100, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), switching system, IVR hard ware and software and T-Metric systems. Remote support shall include both telephonic assistance and direct remote access to this switch via PSTN modem connection and/or

Ethernet connection, as available. Special remote terminals shall allow the Networks TAS center to communicate with the system to diagnose fault conditions and recommend corrective actions.

3.0 In addition to core TAS/ETAS coverage, the contractor shall also provide Repair and

Replacement (R&R) of SL-100, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), hardware, including disk drives, tape drives, attendant consoles, IVR hard ware and software and T-Metric system support. Typical turnaround time for R&R service shall be 20 business days. During emergency situations, necessary replacements shall be shipped within 24 hours. Coverage shall include all SL-100, RCC2 remote switch at North side, Bogue

Field (Avaya 450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), equipment, Benning rectifiers, Benning inverters, voice mail components and attendant consoles to be identified via a polling report. Non SL-100 peripherals such as batteries, administration terminals, and printers will not be covered under this contract.

4. 0 DEPOT LEVEL SUPPORT

4.1 Repair and Return of Failed Items: The contractor shall utilize services to support SL-100 telecommunication systems, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval

Health Clinic (Avaya accessory and components/equipment), IVR and T-Metric systems. The contractor shall closely monitor Nortel’s performance to ensure that quality standards are being observed. This well-coordinated effort ensures highly responsive Depot Level Support for all items and support equipment that comprise the SL-100, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval Health

Clinic (Avaya and accessory components/equipment), switch system installed at MCAS Cherry Point NC.

4.2 Depot Center Operations: The contractor shall utilize Networks dedicated full-time facilities for Depot Level

Support including the repair of all SL-100, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), and peripheral equipment (including Nortel Benning rectifiers and inverters). This support shall consist of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. Procedure details can be viewed below. The depot centers are fully staffed during normal duty hours and maintain on call standby coverage to handle emergency orders during all non-duty hours.

4.3 EMERGENCY REQUESTS: The contractor’s emergency replacement service shall be available 24 hours a day, seven days per week, and 365 days per year for the MCAS Cherry Point SL100, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), IVR, and T-Metric systems. This service shall be made available via the Nortel Return and

Repair Center. An emergency is defined as a critical system service outage which significantly impacts customer operations. The Government is responsible for making the final determination of an emergency. It is understood that the delivery order will identify the POC who has been authorized by the Government to request this emergency service.

5. 0 REMOTE DIAGNOSTICS: The contractor shall provide remote diagnostic services via

Nortel ETAS for Nortel Networks SL-100, RCC2 remote switch at North side, Bogue Field (Avaya 450 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment) switch systems, IVR hard ware and software and T-Metric system that may occasionally experience hardware or software problems. Networks have the ability to dial in through a modem to investigate the systems in order to diagnose problems, provide technical assistance, and upload software patches. The contractor shall provide MCAS Cherry

Point with the phone numbers, addresses, and POCs for the remote diagnostic facilities.

5. 1 Scope of Remote Diagnostic Services: Remote diagnostic services are typically used for emergency situations when all other Government, third-party, and/or on-site contractor support have failed to correct a problem.

Emergencies are handled immediately via on-line communication. With non-emergencies, the site is called back to work the problem with the ETAS engineer. The contractor shall immediately investigates and resolves emergency situations that occur in the operation and maintenance of the switch systems and continues to work every such situation remotely until the problem is corrected and service is restored.

5. 2 Remote Diagnostic Service Centers: The Remote Diagnostic Service Centers for Nortel

Networks switches and switch system peripherals will be available 24 hours a day, seven days per week, and 365 days per year for the duration of the contract.

6.0 MCAS Cherry Point is currently on software load SE09, which is a current load.

7.0 Rapid Gate Access Planning.

7.1 In order to gain access to Marine Corps Air Station (MCAS), Cherry Point, N.C., non-Federal Government and non-DoD issued ID cardholders require identity proofing and vetting to determine fitness and eligibility for access.

Specifically, a check of records through the National Crime Information Center (NCIC) Interstate Identification

Index (III) is the installation’s minimum background check for access to Marine Corps Air Station (MCAS)for non-

Common Access Card holders, to include entrance of visitors.

7.2 Marine Corps Air Station (MCAS), Cherry Point, N.C. applies the following non-Federal Government cardholder criteria to determine the authorized type of access control credentials:

a. Contractors: RAPIDGate or 30-Day Pass followed by 4-DayPass*

b. Sub-Contractors: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

c. Vendors: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

d. Suppliers: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

e. Service Providers: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

f. Delivery Personnel: RAPIDGate or 30-Day Pass followed by 4-Day Pass*

g. Public-Private Venture (PPV) Housing and Installation Volunteers: Local Population Credential.

7.3. Contractor Common Access Card (CAC) Eligibility: Contractor personnel authorized CAC’s are exempt from

RAPIDGate enrollment.

7.4. Contractor personnel who are ineligible for a CAC will be required to either obtain a 30-Day pass followed by a 4-Day pass* or enroll in the RAPIDGate Program. RAPIDGate is a voluntary program due to associated costs.

For information concerning enrolling in RAPIDGate please visit their website at www.rapidgate.com.

The Government will not be responsible for any access delays. Delays that may result from inadequate planning are contractor responsibility. Any and all costs associated with RAPIDGate are the sole responsibility of the contractor.

* Contractors will be issued a one-time pass for 30 days. Upon expiration of the 30 day pass, they will only be issued a 4 day pass every 4 days thereafter, for the duration of the contract.

8.0 Place of Performance.

The place of performance of this contract is Marine Corps Air Station, Cherry Point, N.C.

9.0 Period of Performance.

This contract provides for a Base Telephone Extended Service Plan over the course of one twelve month base year with two option to renew the contract for two future years.

10.0 Quality Control.

The contractor shall establish and maintain a complete quality control program for the performance requirements of this contract. The Contracting Officer’s Representative will evaluate the contractor’s performance based on the

PWS.

11.0 Performance Standards (Metrics)

The contractor shall determine and resolve trouble shooting remote diagnostic services problems within 1 hours of scheduled time.

The contractor shall provide deliverables in accordance with schedule.

The contractor shall demonstrate effectiveness of improvements/corrective actions in response to customer complaints within 24 hours of scheduled time.

The contractor shall limit errors to no more than 2 per performance task.

(End of Summary of Changes)