M00P5603851_PORFP_WebFOCUS_Maintenance_Continuance.pdf

Purchase Order Request for Proposals (PORFP) COTS Software Master Contract

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Section 1 –General Information

PORFP Number:

(eMMA BPM Number)

M00P5603851

BPM051141

PORFP Type:

(Select one category from the drop-down list)

Fixed Price

Functional Area/s (FA) for this PORFP:

FA I – COTS Software

FA II – Installation and Training Services

FA III – Manufacturer's Software Maintenance

Note: FA II may not be purchased alone and may not exceed

49% of the PORFP value.

Manufacturer Name

(Enter one manufacturer only per PORFP)

TIBCO - WebFOCUS

Designated Small

Business Reserve?(SBR):

(Select "Yes" or "No" from the drop-down list)

No

This is not a Small Business Reserve Procurement but if you believe that you are a small business and would like more

Information on eligibility for the SBR program please refer to the following websites:

Information on eligibility for the SBR program is available on the following website:

https://gomdsmallbiz.maryland.gov/Pages/sbr-program.aspx

Information on the SBR Vendor Registration processes is available on the following website:

https://gomdsmallbiz.maryland.gov/Pages/SBR-Registration.aspx

PORFP Issue Date:

mm/dd/yyyy

5/7/2025 PROPOSAL DUE

DATE AND TIME:

5/19/2025 @ 2 p.m.

Local Time

Place of Performance: Remote and Onsite (if needed)

1223 W. Pratt Street, Baltimore, MD 21223

Special Instructions:

LIMITED TO MASTER CONTRACTORS

Only Master Contractors that are awarded a contract under the

Commercial Off-the-Shelf Software (COTS 2012), 060B2490021, are eligible to submit a bid in response to this secondary competition Purchase Order Request for Proposal

(PORFP). A current Master Contractor under the named contract may submit an LOA with their bid to be considered for the award.

https://gomdsmallbiz.maryland.gov/Pages/sbr-program.aspx https://gomdsmallbiz.maryland.gov/Pages/SBR-Registration.aspx

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BID SUBMISSION INSTRUCTIONS

Purchase Order Request for Proposal (PORFP) responses will be accepted through the State's eMaryland Marketplace Advantage

(eMMA) e-Procurement system.

Instructions on how to submit proposals electronically can be found at, under Vendor Instruction:

https://mdprocurement.freshdesk.com/support/solutions

SPECIAL REQUIREMENTS

1. The Department reserves the right to purchase more or less than the specified quantity to the extent limited by funding.

Charges that are multiple years shall be provided at a per-year price.

2. The Master Contractor must provide the estimated ship date/lead time for each item listed in the PORFP.

3. Please allow for pricing provided in response to this PORFP to be valid for at least 90 days after the set due date above.

4. The Master Contractor must be an authorized reseller for the

Manufacturer named in Section 1. The state reserves the right to request a Letter of Authorization (LOA) from the

Manufacturer or Distributor.

5. The Master Contractor must include a screenshot of the

Manufacturer's Suggested Retail Price (MSRP) with the bid.

6. Bids must be received by the due date and time listed in the solicitation. Bids that are not received by the due date and time will not be accepted.

7. Master Contractors must ensure that the proposed COTS software is virus free.

8. Master Contractors shall furnish all agreements and terms and conditions the Master Contractor expects the State to sign or to be subject to in connection with or in order to use the products or to be provided under this PORFP. This includes physical copies of all agreements referenced and incorporated in primary documents, including but not limited to any software licensing agreement for any software proposed to be licensed to the State (e.g., EULA, Enterprise

License Agreements, Professional Service agreement, Master

Agreement) and any Acceptable Use Policy (AUP). The State is not bound to an agreement or any terms and conditions not provided in a Master Contractor’s Proposal and no action of the State, including but not limited to the use of any such software, shall be deemed to constitute acceptance of any such agreements or terms and conditions and any such https://mdprocurement.freshdesk.com/support/solutions

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Security Requirements (if applicable):

The Contractor must adhere to:

1. All location specific security requirements as required by the Place of Performance and

2. All State data privacy requirements.

Invoicing Instructions:

Email invoices to Misty Carney at misty.carney@maryland.gov

1. Submit invoice for payment upon receipt of purchase order.

2. All invoices shall include the following information:

a) Invoice Date

b) Invoice Number

c) Brief Description and amount due per line and total

d) Issuing Purchase Order number

3. Invoices submitted without the required information will not be processed for payment until the Contractor provides the required information listed above. All invoices shall be submitted no later than 30 days after receipt of the service or product.

Section 2 – Agency Point of Contact (POC) Information

Agency / Division Name: Maryland Department of Health/PHPA

Agency POC Name: Richard McCray Agency

POC Phone

Number:

443-721-8703

Agency POC E-mail

Address:

richard.mccray1@maryland.gov Agency

POC Fax:

n/a

Agency POC Mailing

Address:

201 West Preston Street

Baltimore, MD 21201

Section 3 – Delivery Address / Work Site POC Information (if different from above)

Agency On-site Contact

Name:

Misty Carney Agency On-site Phone

Number:

410-767-5678

Agency On-site E-mail

Address:

misty.carney@maryland.gov Agency On-site Fax:

n/a

Agency On-site Address: 1223 West Pratt Street

Baltimore, MD 21223 mailto:misty.carney@maryland.gov

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Section 4 – Scope of Work

FA I – COTS Software

(Provide product specifications below. If some or all specifications are unknown, Master Contractors may propose products based on a detailed description in the

Business Need / Required Functionality field*)

*Business Need /

Required Functionality

The Maryland AIDS Drug Assistance Program (MADAP) is issuing this PORFP to procure maintenance and technical support for the

TIBCO WebFOCUS software purchased through previous PORFP’s and used as part of the Maryland Department of Health’s MADAP solution.

Product Name

Product

Description

Version

Release

Quantity of

Licenses

Due Date mm/dd/yyyy

1. N/A

FA II – Installation and Training Services

(Provide a detailed description of required services and deliverables)

Installation / Training Services

Deliverables

Start Date

End Date

1. N/A

FA III - Manufacturer's Software Warranty / Maintenance

(Provide a detailed description of warranty / maintenance requirements and deliverables)

Warranty / Maintenance

Requirements

Deliverables

Start Date

End Date

1. The Awardee shall provide 490 hours of ongoing maintenance and support for the Maryland AIDS Drugs

Assistance Program (MADAP) TIBCO

WebFOCUS product for the duration specified. This support shall include maintaining the MADAP WebFOCUS

1. Web sites

2. Portals

3. Web applications

4. Web services

5. Software versions

6. Associated hardware

7. Security components

8. Full remediation

9. External facing applications

10. Completion of lower environments (such as QA)

11. Multi-factor authentication that comprise the MADAP

WebFOCUS solution.

Refer to Appendix A for Deliverables and Appendix B for Scope of Work

Maintenance and

Support

06/01/2025 12/31/2025

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Section 5 – Evaluation Criteria

1. Conformance to Specifications

2. Lowest Responsive and Responsible Bidder

Basis for Award Recommendation

The agency Point of Contact listed in Section 2 will recommend the award to a responsive and responsible Master Contractor that provides the most advantageous offer considering the price and evaluation factors above. The agency Point of Contact will initiate and deliver a PO to the selected Master Contractor.

All awards from this PORFP shall comply with the requirements of COMAR 21.05.13.06.

NO BID NOTICE/VENDOR FEEDBACK FORM

To help us improve the quality of State solicitations and to make our procurement process more responsive and business-friendly, please provide comments and suggestions regarding this solicitation. Please return your comments with your response. If you have chosen not to respond to this solicitation, please e-mail or fax this completed form to the attention of the Agency Point of Contact listed in Section 2.

Title: Commercial Off-the-Shelf Software 2012 (COTS 2012)

Solicitation No: 060B2490021

PORFP: M00P5603851 TIBCO WebFocus Software Maintenance

1. If you have chosen not to respond to this solicitation, please indicate the reason(s) below:

Other commitments preclude our participation at this time.

The subject of the solicitation is not something we ordinarily provide.

We are inexperienced in the work/commodities required.

Specifications are unclear, too restrictive, etc. (Explain in REMARKS section)

The scope of work is beyond our present capacity.

Doing business with the State is simply too complicated. (Explain in REMARKS section)

We cannot be competitive. (Explain in REMARKS section)

The time allotted for the completion of the Bid is insufficient.

Prior State of Maryland contract experience was unprofitable or otherwise unsatisfactory. (Explain in REMARKS section)

Other: _________________________________________________________

2. If you have submitted a response to this solicitation, but wish to offer suggestions or express concerns, please use the REMARKS section below.

REMARKS: _________________________________________________________________

Offeror Name: ________________________________ Date: _______________________

Contact Person: _________________________________ Phone (____) _____ - ________

Address: _________________________________________________________________

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E-mail

Address:___richard.mccray1@maryland.gov_______________________________________

APPENDIX A

Table 1: Deliverables Table

Deliverable

Description Deliverable Requirements Due Date /

Frequency

Kickoff meeting

The Contractor shall prepare and deliver a Kick-Off Meeting

Presentation. The Kick-Off Meeting Presentation shall include, at minimum:

1. Introduction

2. Roles and responsibilities

3. Understanding of the scope of work

4. Timeline/schedule

5. Anticipated risks

6. Questions/Answers

No later than 10

Business Days after

NTP

Weekly

Reporting

Weekly Reporting:

Required weekly reporting from the contractor shall include as a minimum:

1. A description of work accomplished for the previous and current reporting period,

2. The plans for the next reporting period,

3. The risk and issues registers,

4. The status of software defects,

5. Any project schedule, and scope variances,

6. A listing of the work product deliverables for the previous and current month,

7. Testing results,

8. Open solution defects,

9. Other indicators of success measures and deliverable acceptance.

Weekly task updates to support the development of project status reports by the MDH Project Manager to include:

1. Start and end dates of tasks

2. Duration of tasks

3. Dependencies of tasks

4. Identification of risks and issues

Weekly starting 10

Business Days after the occurrence of the

Kickoff Meeting.

Project Schedule updates shall be included in the

Weekly Reporting

Monthly

Reporting for

Updates to the

Project Plan, Project

Schedule, and

Risk Log

The Contractor shall provide monthly updates of the Project Plan, Project Schedule, and Risk Log throughout the duration of the

Contract.

The Risk log shall be updated monthly throughout the duration of the contract term.

Due: Updates delivered on the fifth business day of each month.

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APPENDIX B

Scope of Work

Provide WebFOCUS® Consulting Services on a fixed price basis. Awardee will assist Maryland Department of Health’s (MDH) Maryland AIDS Drugs Assistance

Program (MADAP) with the tasks described below.

A. Tasks

1) Help MDH assess its plans to upgrade from WebFOCUS release 8.2.07 to 9.3.

2) Assist MDH resources with migrating MDH’s WebFOCUS 8.2.07 content to

WebFOCUS 9.3.

3) Assist MDH with the remediation and testing of MDH’s WebFOCUS content for the

9.3 release.

a) Remediate and test WebFOCUS metadata.

b) Remediate and test WebFOCUS reports.

c) Remediate and test WebFOCUS Maintain procedures.

d) Remediate and test HTML web pages.

4) Provide mentoring to assist MDH with MDH’s WebFOCUS remediation activities.

a) Remediate and test WebFOCUS reports.

b) Remediate and test HTML web pages.

c) Remediate and test Data Migrator data management flows.

d) Assemble the WebFOCUS portal.

5) Support MDH during MDH’s acceptance testing activities.

6) Post-production support

B. Out of Scope

1) Opening/managing maintenance support requests

2) Installing and configuring development and test WebFOCUS 9.3 environments

3) Migrating WebFOCUS 9.3 remediate code to development and test environments

4) Modernization of WebFOCUS applications

5) Requirements and analysis for enhancements or fixes to existing application code

C. Project Management Approach

MDH will assign a Project Manager from MDH who shall be responsible for coordinating tasks and activities between the Awardee resource and the MDH Project Manager. The

Awardee will also be responsible for:

1) Assisting the MDH Project Manager with project governance activities such as risk management and communications plans.

2) Providing task updates to support the development of weekly status reports by the

MDH Project Manager. The weekly status reports will include:

a) Awardee activities accomplished during the previous period.

b) Anticipated Awardee activities for the next period.

c) Risks and Issues.

3) Providing detailed tasks with start and end dates,durations, dependencies, etc. to assist MDH in developing a detailed project plan.

4) Assisting the MDH Project Manager with identifying risks and issues.

5) Performing escalation management as required.

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6) Initiating change control as required during the life of the project.

D. MDH Responsibilities

MDH’s responsibilities and obligations are comprehensive of the project lifecycle and include, but are not limited to, the following:

Pre-Engagement MDH shall provide Awardee Consultant assigned to the Project with:

• Remote access

• Network logon ID(s)

• Access to all necessary systems, metadata, and documentation

Such access shall be suitable for this Project and MDH shall manage any such

MDH equipment used by Awardee as part of this Project.

MDH shall be responsible for ensuring the necessary prerequisite background training, qualifications, and availability of its staff for mentoring in accordance with the scheduled billable time of the Consultant(s).

E. Assumptions

General

1. The MDH Project Manager will be responsible for resolving issues in a timely manner, securing appropriate systems access, and other project support as needed.

2. MDH will provide information regarding MDH’s business policy, processes, and its organization sufficient to support Awardee’s provision of Services hereunder.

3. MDH must make technical staff available for discussions about the current technical environment during the period the Tasks are to be performed.

4. Advice and guidance provided hereunder is not intended to replace or achieve more formal end user and technical training of MDH’s Users.