Attachment_3_QASPv2.pdf

Quality Assurance Surveillance Plan (QASP)

IMEF G-7/ 1ST EXPEDITIONARY OPERATIONS TRAINING GROUP (EOTG)

SPECIAL SKILLS INSTRUCTIONAL SERVICES

1 Vision The 1st EOTG provides instruction to deploying Marine Expeditionary Units (MEU) and Special Purpose Marine Air Ground Task Force (SPMAGTF). Due to the lack of requisite military operational specialties (MOSs) on the I MEF Table of Organization (T/O), existing staff personnel are not able to effectively support the MEU and SPMAGTF Pre-deployment Training Program (PTP) in the following areas: Close Quarters Training, Reconnaissance and Surveillance Operations, Surveillance Target Acquisition (Sniper), Communications, Security Element Operations, Visit Board Search and Seizure (VBSS), (Urban) Assault Climbing and Helicopter Rope Suspension Techniques (HRST).

2 Mission 1st EOTG requires contractor instructional support services to assist in delivering Periods of Instruction (POI) to various elements of the MEU and SPMAGTF.

3 Purpose

This Quality Assurance Surveillance Plan (QASP) has been developed to provide the standard of surveillance for monitoring the contract to provide special skills instructional services for 1ST EOTG at Marine Corps Base, Camp Pendleton, CA.

4 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

5 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

5.1 Contracting Office (KO)

The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract. Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Patricia Langdon Organization or Agency: Regional Contracting Office, MCI WEST Telephone: 760-725-8129 email: patricia.langdon@usmc.mil

5.2 Contracting Officer’s Representative (COR)

The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance. The COR is not empowered to many any contractual commitments or to authorize any contractual change on the Government's behalf.

Assigned COR: Capt Steve U. Morales I MEF G-7/ 1st EOTG S-4 Telephone: 760-72506015 email: steve.morales@usmc.mil

5.3 Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract. (Complete this section after the contract award)

Program Manager -<upon award, enter name> Telephone:<enter number> Email:<enter address>

Task Manager -<upon award, enter name> Telephone:<enter number> Email:<enter address>

Other Key Contract Personnel -<upon award, enter name or delete these lines if not applicable> Title:<enter title> Telephone:<enter number>

Email:<enter address>

6 Performance Requirements and Method of Surveillance

6.1 Contract Surveillance

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.2 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist.

In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Performance Rating

Criteria

Excellent / Outstanding

Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective.

Very Good Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective.

Good Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory.

Marginal Performance does not meet some contractual requirements.

The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions.

The contractor’s proposed actions appear marginally effective or were not fully implemented.

Unsatisfactory Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Performance Requirements Summary

Special Skills Instructors Expeditionary Operations Training Group

(EOTG)

Outcome Performance Inspection Incentive

Stakeholder Outcome

PWS

Para.

No.

Standard

AQL

Inspector

Method and Frequency

Performance

Incentive

Delivery of POI in classroom

6.1

Lesson material is prepared in advanced

90% of material is clearly written and free of grammatical errors.

COR

Monthly review of lesson materials.

Positive past performance, timely invoice payment, option exercise.

Demonstrate Subject Matter Expertise

6.1

Present and explain course material thoroughly

90% passing rate

Monthly review of student passing/failure rates.

Positive past performance, timely invoice payment, option exercise.

Instructors conduct in High Risk Training

(HRT)

6.2.2

Strict adherence to safety guideline and procedures

95% adherence at all times

Random observation of Operational Risk Management and execution of HRT

Positive past performance, timely invoice payment, option exercise.

Prepare After

Action Reports

(AAR) 6.1

Submit to the COR within 5 days of completion of a training evolution.

85% submittal rate for each training evolution

COR Monthly review of AARs.

Positive past performance, timely invoice payment, option exercise

Use of Government Equipment

11.3

Return Government equipment after each training evolution.

95% return of all equipment after each training evolution.

COR Random inventory check after each POI.

Positive past performance, timely invoice payment, option exercise

Weapons Maintenance

6.1

Weapons are returned from every training evolution cleaned and lubricated.

90% of weapons are cleaned and lubricated

COR Monthly inspection of weapons for cleanliness and user-level maintenance

Positive past performance, timely invoice payment, option exercise

Generates unit request for training areas. 4.12

Input requests into Range & Facility

Management Support System (RFMSS).

90% Training requests input in a timely and proper manner

View transaction records within

RFMSS weekly.

Positive past performance, timely invoice payment, option exercise.

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF

COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS