ITS53BusAppsEHSFY14006COMMUNICATIONSREPOSTBusinessAnalystCommunicationsOutreachrepostPetro.doc

Specifications for ITS53 Staff Augmentation Posting

[Document Number: ITS53_BusApps-EHS-FY14-006-COMMUNICATIONS-REPOST] [Rate Card Title: Business Analyst] New Posting

X_ RePosting: __ No suitable resumes received, reposted with no changes (please do not resubmit resumes)

__ Reposted with skill set edits

__ Reposted with different title, higher maximum rate

General Requirements:

CORI requirements: _X_MUST BE COMPLETED

__ Other (including special requirements):

Interview requirements: __x in person

__ Other:

Total number of positions sought: 1 Maximum acceptable hourly rate: $_70 May be filled PRIOR TO CLOSE DATE: _x_Yes __No Additional Resume Submission Specifications and Requirements:

· Maximum number of resumes per ITS53 Vendors: _3_

· Resumes must be emailed to: EOHHS-ITContractorResumes@MassMail.State.MA.US

· The subject line of the email must read: ITS53_BusApps-EHS-FY14-006-COMMUNICATIONS-REPOST

· No phone calls please – email questions to: ___ kara.banderier@state.ma.us

· Indicate on resume if candidate is presently working for another State Agency or has worked for another State Agency within the past 12 months (if so, indicate State Agency name)

· Include candidate Pay Rate in the email that accompanies the resume

· Include the Right to represent

· Include Third party status

· Rates are all-inclusive (travel and any additional expenses are included in the rate)

Worksite Address: 100 Hancock Street, Quincy, MA Contract Length: through June 30, 2014 Project(s) Duration: through the end of the project Hours per Week: 40 hours per week Submission Deadline: 11/22/13 Other Schedule Related:

Rate Card Title from the Rate Card posted on Comm-PASS: Business Analyst – Senior Position Summary:

POSITION: Communications and Outreach Coordinator

May convert to FTE.

EOHHS has an opportunity for a communications, outreach and training professional to promote electronic health records adoption in Massachusetts. MassHealth administers the Medicaid EHR Incentive Program. The program promotes the adoption of interoperable electronic health records by providing incentive payments to eligible professionals and eligible hospitals that adopt, implement, upgrade or demonstrate meaningful use of federally certified EHR technology.

The Communications and Outreach Coordinator organizes and implements a wide range of communication, outreach and learning activities to educate health care providers, administrators, and consumers about the Medicaid EHR Incentive Program. This position is based in Quincy and requires travel to the Boston office and different locations throughout Massachusetts.

RESPONSIBILITIES:

Under the direction of the Medicaid HITECH Director, the Communications and Outreach Coordinator will perform the following:

· Carry out a wide range of communication, outreach and training activities to educate health care providers, administrators, consumers and internal staff about the Medicaid EHR Incentive Program.

· Develop communication and outreach plans that will improve performance and achieve desired results.

· Develop and evaluate training material used in outreach; make recommendations for content and delivery system changes.

· Develop key messaging that aligns with overall communication plans.

· Collaborate with colleagues to identify trends and opportunities for additional and improved communication and outreach.

· Investigate and resolve in a timely manner inquiries and problems presented by EOHHS staff, providers, hospitals, and administrators.

· Work collaboratively with EOHHS staff, representatives of health professional organizations, health care providers, administrators, and consumers with professionalism, tact, and sensitivity.

· Develop provider emails, mailings, bulletins, transmittal letters, remittance messages, fact sheets, web content, brochures, etc. and manage the approval and delivery process.

· Create graphs, charts and other documentation to represent key messages.

· Continually evaluate content for effectiveness, accuracy and appropriateness.

· Work closely with MassHealth Publications department.

· Ensure that all communications materials comply with established standards.

· Maintain strong knowledge of the Medicaid EHR Incentive Payment Program as well as of relevant developments in the field of electronic health records including detailed understanding of meaningful use criteria.

· Proactively monitor and communicate any CMS/State changes to the Medicaid EHR program.

· Perform additional projects/tasks that will be assigned from time to time.

· Be flexible, highly adaptable to change, and dedicated to continuously improve and learn including skills in different functional areas.

QUALIFICATIONS:

Education

· Bachelor’s degree from an accredited college or university in health care, communication, or related field or equivalent work experience.

Experience

· A minimum of three years of progressive work experience in a position focused on health care provider outreach and communication involving individual providers, group practices, hospitals, clinics and/or office managers and administrators.

Knowledge, Skills and Abilities

· Excellent oral and written communication skills.

· Excellent project management skills.

· Outstanding customer relations skills.

· Excellent problem-solving ability.

· Demonstrated ability to deliver well-prepared presentations and handle unanticipated questions with skill and tact.

· Ability to work successfully and collaboratively as part of a team.

· Ability to work collaboratively with multiple stakeholders to meet federal and state requirements.

· Outstanding attention to detail and a keen focus on producing accurate, high-quality work.

· Demonstrated ability to get up to speed quickly, works independently, and manages multiple priorities effectively.

· Outstanding judgment, including the ability to determine which issues need to be escalated to a senior staff member or the supervisor.

· Knowledge and experience using Microsoft Office (Word, Excel, Outlook, PowerPoint).

· Ability to travel throughout the State.