ISA_ACDHH_and_UA_SLHC_FY26_FINAL_062525.pdf

UAINTERAGENCY SERVICE AGREEMENT

Begin Date: July 1, 2025 ACDHH Contract No: CTR067694 Termination Date: June 30, 2026

This Interagency Service Agreement (“Agreement” or “ISA”) is between the ARIZONA BOARD OF REGENTS FOR AND ON BEHALF OF THE UNIVERSITY OF ARIZONA (“UA”) and its SPEECH, LANGUAGE, AND HEARING CLINIC (“SLHC”) and the ARIZONA COMMISSION FOR THE DEAF AND THE HARD OF HEARING (“ACDHH”). UA and ACDHH are sometimes individually or collectively referred to as a “Party” or the “Parties”.

BACKGROUND & PURPOSE

A. ACDHH recognizes that a lack of resources leaves many low-income adult Arizonans without access to hearing healthcare services. As such, ACDHH wishes to help alleviate this lack of access to hearing healthcare by funding hearing healthcare services at UA-SLHC.

B. UA-SLHC proposes to provide hearing healthcare devices and services to low-income adult

Arizonans (each a “Client”) who lack access to these devices and services.

C. ACDHH is authorized to enter into this Agreement pursuant to A.R.S. § 36-1943(A) (Providing “[w]ith the approval of the commission, the executive director may contract for professional, technical and clerical services necessary to carry out functions of the commission”). Pursuant to A.R.S. §§ 36-1944, 1943, ACDHH mission and duties encompass the study of issues related to the deaf and the hard of hearing; the review, administration and operation of programs; the review of the need for effective communication involving the deaf and hard of hearing community; the study of appropriate auxiliary aids and acoustical devices, and advocacy for the provision of these services.

NOW THEREFORE, in consideration of the mutual covenants and promises contained herein, UA- SLHC and ACDHH agree as follows:

I. PROJECT DIRECTOR AND PERIOD OF PERFORMANCE

The Project will be under the supervision and direction of Amy Wheeler, AuD, CCC-A, an employee of UA.

II. TERM OF AGREEMENT

The period of performance shall start on July 1, 2025 and end on June 30, 2026. This Agreement can be renewed annually each Fiscal year upon written mutual agreement of each Party.

III. SCOPE OF WORK

Exhibit A, Scope of Work, is incorporated herein by reference, as fully if set forth herein.

IV. BILLING AND PAYMENT

The payment schedule is in Exhibit B.

A. Under this Agreement, the Budget (Exhibit B) is incorporated herein as fully as if set forth herein. The total amount, agreed upon by the Parties, shall not exceed $20,000.00 per fiscal year.

B. Payments shall comply with the requirements of A.R.S. Titles 35 and 41, net 30 days. UA shall submit to ACDHH complete and accurate expenditure reports/invoices within thirty

(30) days of receipt, as provided in the Arizona Accounting Manual.

C. Invoices will be sent via postal mail and/or via secure electronic portal or secure email to the following address of ACDHH:

Laricsa Herrera Business Operations Assistant

ACDHH

100 N. 15th Avenue, Suite 104 Phoenix, AZ 85007 L.Herrera@acdhh.az.gov

V. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) OF 1996

UA-SLHC certifies that it is familiar with the requirements of HIPAA, as amended by the Health Information Technology for Economic and Clinical Health Act (HITECH Act) of 2009, and accompanying regulations and will comply with all applicable HIPAA requirements in the course of this Agreement. UA-SLHC certifies that it will cooperate with ACDHH in the course of performance of the Agreement so that both ACDHH and UA will be in compliance with HIPAA, including cooperation and coordination with the Arizona Department of Administration- Arizona Strategic Enterprise Technology (ADOA-ASET) Office, the ADOA-ASET Arizona State Chief Information Security Officer and HIPAA Coordinator, and other compliance officials required by HIPAA and its regulations. UA will sign any documents that are reasonably necessary to keep ACDHH and UA in compliance with HIPAA.

UA shall abide by HIPAA requirements addressing the creation, use and disclosure of confidential information, including information designated as protected health information and all other confidential or sensitive information as defined in policy. In addition, if requested, UA agrees to provide upon request written verification that all relevant UA-SLHC employees have attended or participated in job related HIPAA training that is: (1) intended to make UA- SLHC proficient in HIPAA for purposes of performing the services required and (2) presented by a HIPAA Privacy Officer or other person or program knowledgeable and experienced in HIPAA and who has been approved by the ADOA-ASET Arizona State Chief Information Security Officer and HIPAA Coordinator.

VI. BACKGROUND CHECKS

If providing direct services to vulnerable adults, the following shall apply:

a. UA shall comply with, and shall ensure that all of UA’s employees, independent contractors, mailto:L.Herrera@acdhh.az.gov subcontractors, volunteers and other agents comply with, all applicable (current and future) legal requirements relating to fingerprinting, fingerprint clearance cards, certifications regarding pending or past criminal matters, and criminal records checks that relate to contract performance.

b. Applicable legal requirements relating to fingerprinting, certification, and criminal background checks may include, but are not limited, to the following: A.R.S. §§ 36-594.01, 36-3008, 41-1964, and 46-141. All applicable legal requirements relating to fingerprinting, fingerprint clearance cards, certifications regarding pending or past criminal matters, and criminal records checks are hereby incorporated in their entirety as provisions of this Agreement. UA is responsible for knowing which legal requirements relating to fingerprinting, fingerprint clearance cards, certifications regarding pending or past criminal matters, and criminal records checks relate to contract performance.

c. To the extent A.R.S. § 46-141 is applicable to UA’s performance or the services provided under this Agreement, the following provisions apply:

i. Personnel who are employed by UA, whether paid or not, and who are required or allowed to provide services directly to vulnerable adults shall have a valid fingerprint clearance card or shall apply for a fingerprint clearance card within seven working days of employment.

ii. Except as provided in A.R.S. § 46-141, this Agreement may be cancelled or terminated immediately if a person employed by UA and who has contact with vulnerable adults certifies pursuant to the provisions of A.R.S. § 46-141 (as may be amended) is awaiting trial or has been convicted of any of the offenses listed therein in this State, or of acts committed in another state that would be offenses in this State, or if the person does not possess or is denied issuance of a valid fingerprint clearance card.

VII. INSURANCE AND LIABILITY

UA maintains general liability insurance and workman's compensation coverage as required by state law and pertinent federal laws and regulations. In the event ACDHH undertakes to perform any work on the premises of UA, then ACDHH shall give assurances to UA of ACDHH's adequate general liability insurance and workman's compensation coverage. It is understood, however, that neither Party to this Agreement is the agent of the other and neither is liable for the wrongful acts or negligence of the other. Each party shall be responsible for its own acts or omissions in the performance of its duties hereunder, and shall be financially and legally responsible for all liabilities, costs, damages, expenses and attorneys’ fees resulting from, or attributable to its acts or omissions. Provided, however, that neither party shall be responsible to the extent of the other party’s negligence or willful misconduct. Neither party shall have any obligation to indemnify the other party or its agents, employees or representatives.

VIII. CONFIDENTIAL INFORMATION

ACDHH and UA may choose, from time to time, in connection with work contemplated under this Agreement, to disclose confidential information to each other (Confidential Information).

All such disclosures must be in writing and marked as Confidential Information. The Parties will use reasonable efforts to prevent the disclosure to unauthorized third parties of any Confidential Information of the other Party and will use such information only for the purposes of this Agreement, and for three (3) years after the termination of this Agreement; provided that the receiving Party’s obligations hereunder shall not apply to information that:

a. is already in the receiving Party’s possession at the time of disclosure; or,

b. is or later becomes part of the public domain through no fault of the receiving Party; or,

c. is received from a third party with no duty of confidentiality to the disclosing Party; or,

d. was developed independently by the receiving Party prior to disclosure; or,

e. is required to be disclosed by law or regulation.

Any information that is transmitted orally or visually, in order to be protected hereunder, shall be identified as such by the disclosing Party at the time of disclosure, and identified in writing to the receiving Party, as Confidential Information, within thirty (30) days after such oral or visual disclosure.

IX. INTELLECTUAL PROPERTY RIGHTS

Neither Party will make, conceive, discover, develop or create, either solely or jointly with any other person or persons, any trade secrets, inventions, developments, or discoveries, works of authorship, whether patentable or not (collectively referred to as "Intellectual Property") under this Agreement or the Scope of Work. Nothing in this Agreement shall be construed as an assignment of any Intellectual Property.

X. TERMINATION

UA may terminate this Agreement at any time upon thirty (30) days written notice to ACDHH, if: (a) cost-reimbursement, funding for the Project is fully expended; or (b) circumstances beyond its control preclude continuation of the Project. ACDHH may terminate this Agreement at any time upon thirty (30) days written notice to UA, if circumstances beyond its control preclude continuation of the Project. In the event that either Party shall commit any breach of or default in any of the terms or conditions of this Agreement, and also shall fail to remedy such default or breach within ninety (90) days after receipt of written notice thereof from the other Party hereto, the Party giving notice may, at its option and in addition to any other remedies which it may have at law or in equity, terminate this Agreement by sending notice of termination in writing to the other Party to such effect, and such termination shall be effective as of the date of the receipt of such notice. The defaulting Party shall be responsible for all costs and expenses associated with the termination, and shall reimburse the non-defaulting Party for such.

XI. ARBITRATION

In the event of a dispute hereunder that involves the sum of Sixty-Five Thousand Dollars ($65,000) or less, in money damages only, exclusive of interest, costs and attorneys’ fees, the Parties will submit the matter to arbitration if required under A.R.S. § 12-1501, et. seq.

XII. CONFLICT OF INTEREST

This Agreement is subject to the provisions of A.R.S. § 38-511 regarding Conflict of Interest.

Either UA or ACDHH may cancel this Agreement if any person significantly involved in negotiating, drafting, securing or obtaining this Agreement for or on behalf of the Arizona Board of Regents or ACDHH becomes an employee in any capacity of any other Party or a consultant to any other Party with reference to the subject matter of this Agreement while the Agreement or any extension thereof is in effect.

XIII. STATE OBLIGATION

The Parties recognize that the performance by both parties may be dependent upon the appropriation of funds by the State Legislature of Arizona. Should the Legislature fail to appropriate the necessary funds or if ACDHH’s is reduced during the fiscal year, ACDHH or UA may reduce the scope of the Agreement or cancel the Agreement without further duty or obligation. The Party with the insufficient appropriation agrees to notify the other Party as soon as reasonably possible after the unavailability of said funds comes to their attention.

XIV. NOTICES

Notices shall be in writing and deemed effective when sent, postage prepaid to:

ACDHH

Sue Kay Kneifel Director of Business Operations Arizona Commission for the Deaf and the Hard of Hearing 100 N. 15th Avenue, Suite 104 Phoenix, AZ 85007 602-542-3857 (voice) S.Kneifel@acdhh.az.gov

With a copy to:

Dr. Amy Wheeler UA Department of Speech, Language and Hearing Sciences 1131 E 2nd St.

Tucson, AZ 85721

XV. GENERAL PROVISIONS

a. Compliance

The Parties agree to comply with the provisions of applicable State and Federal statutes, regulations, and executive orders governing Equal Employment Opportunity and Non-discrimination and Immigration including, but not limited to, Executive Order 2009-09, E- Verify requirements, and the Federal Immigration and Nationality Act.

b. Non-competition

This Project shall not involve competition with local business units that generally offer similar goods and services.

c. Independence

Permission to use UA facilities and other resources under this Agreement does not constitute endorsement by UA of the ACDHH's views or objectives.

mailto:S.Kneifel@acdhh.az.gov

d. Audit

In accordance with A.R.S. §§ 35-214 and 35-215, UA and ACDHH shall retain all data, books, and other records (“Records”) relating to this Agreement for a period of five (5) years after completion of the Agreement. All records shall be open for inspection and audit by either Party and the Auditor General of the State of Arizona at reasonable times. It is understood that if the ultimate source of at least a portion of the ACDHH's funds for this Project is Federal, this Agreement is also subject to Federal Audit.

e. Third Party Antitrust Violations.

UA assigns to the State any claim for overcharges resulting from antitrust violations to the extent that those violations concern materials or services supplied by third parties to UA for or toward the fulfillment of this Agreement.

f. Entire Understanding

This Agreement embodies the entire understanding of the Parties and supersedes any other agreement or understanding between the Parties relating to the subject matter hereof.

g. Waiver, Amendment, Modification

No waiver, amendment or modification of this Agreement shall be valid or binding unless written and signed by the Parties. Waiver by either Party of any breach or default of any clause of this Agreement by the other Party shall not operate as a waiver of any previous or future default or breach of the same or different clause of this Agreement.

h. Assignment This Agreement may not be assigned by either Party without the prior written consent of the other Party, which consent will not be unreasonably withheld; provided that this Agreement shall be binding upon and inure to each Party’s respective successors in interest.

i. Choice of Law

This Agreement shall be interpreted pursuant to the laws of the State of Arizona.

j. Severability If any provision of this Agreement is held void or unenforceable, the remaining provisions shall nevertheless be effective, the intent being to effectuate this Agreement to the fullest extent possible.

k. Independent Contractors

The Parties are deemed independent contractors and may not bind the other, except as provided for herein or authorized in writing by the other Party.

l. No Forced Labor of Ethnic Uyghurs

To the extent required by A.R.S. § 35-394, the Parties certify they not currently, and during the term of this Agreement will not use: 1) the forced labor of ethnic Uyghurs in the People’s Republic of China; 2) any goods or services produced by the forced labor of ethnic Uyghurs in the People’s Republic of China; or 3) any contractors, subcontractors or suppliers that use the forced labor or any goods or services produced by the forced labor of the ethnic Uyghurs in the People’s Republic of China. If either Party becomes aware during the term of the Agreement that it is not in compliance with this written certification, it shall notify the other Party within five (5) business days of becoming aware of the noncompliance.

ARIZONA BOARD OF REGENTS, a body corporate, for and on behalf of

By: ____________________________________________ Date: (UA -Ronald G Sanchez, Manager- Office of Research Contracts)

ACDHH:

By: ____________________________________________ Date: ______________________ (ACDHH Deputy Director, Carmen Green Smith)

By:____________________ Date: _6/25/2025_____________

(Authorized ACDHH Signatory, Director of Business Operations, Sue Kay Kneifel)

UNIVERSITY OF ARIZONA DEPARTMENT OF SPEECH, LANGUAGE, AND HEARING SCIENCES

06/11/2025

06/11/2025

(Authorized ACDHH Signatory, Business Operations Coordinator, Shari Burda for Sue Kay Kneifel)

Exhibits:

A. Scope of Work B. Budget

EXHIBIT A

SCOPE OF WORK

1.1 ACDHH Mission Statement

1.2 ACDHH Mission: To ensure, in partnership with the public and private sectors, accessibility for the deaf, hard of hearing, deafblind, and persons with speech difficulties, to improve their quality of life.

2.1 Purpose

2.2 Purpose Statement: This Agreement’s purpose is to provide a variety of Hearing Healthcare Services to low income adults (aged 21+), referred to UA- SLHC by ACDHH, who have, or are suspected to have, a hearing loss that could benefit from amplification for the purpose of understanding speech. The ACDHH, through the Hearing Healthcare Program and as listed in this Agreement, will reimburse UA-SLHC for costs associated with providing Hearing Healthcare Services to low-income adult Arizona residents who meet the criteria established by ACDHH and referred by ACDHH. The hearing loss under this Agreement will be unilateral or bilateral, and must average between a minimum of 40 dBHL and up to 80 dBHL, in the frequency range of 500 Hz to 4000 kHz. ACDHH’s Hearing Healthcare Program Manager may at times waive this requirement upon consultation with the UA-SLHC audiologist. Hearing Healthcare Services will enable adult Arizonans to optimize and enhance their ability to hear and understand speech on the telephone and in other situations, including accessing Arizona Relay Services, and will improve their quality of life.

2.3 Legal Authority:

ACDHH is authorized to enter into this Agreement pursuant to A.R.S. § 36- 1943(A) (Providing “[w]ith the approval of the commission, the executive director may contract for professional, technical and clerical services necessary to carry out functions of the commission”). Pursuant to A.R.S. §§ 36-1944, 1943, ACDHH mission and duties encompass the study of issues related to the deaf and the hard of hearing; the review, administration and operation of programs; the review of the need for effective communication involving the deaf and hard of hearing community; the study of appropriate auxiliary aids and acoustical devices, and advocacy for the provision of these services.

2.4 Projected Utilization: The purchase of these services will be on an as-needed basis and there is no guarantee of the number of services to be purchased.

2.5 Projected Awards and Timeline:

2.5.1 ACDHH intends to make multiple payments to UA-SLHC for

Hearing Healthcare Services provided to persons referred by ACDHH to UA-SLHC.

2.5.2 The anticipated start date is July 1, 2025.

2.5.3 ACDHH and UA-SLHC anticipate that this Project will continue while resources (e.g. hearing aids, staff, funding) are available.

2.5.4. The Project will have up to 6 phases, although may not be in this particular order: (1) Hearing Test/Tympanogram, (2) Fitting, (3) Adjustment/Follow up #1 and #2, (4) Aural Rehabilitation, (5) Ongoing Analysis and Reporting, (6) Ongoing hearing aid supplies.

3.1 Service Description and Requirements

3.2 Taxonomy Definition: Audiology Care is a service that utilizes a variety of audiological evaluations to determine if an individual has hearing deficiencies that may benefit from correction, action and/or treatment. For the purpose of this agreement, Audiology Care includes the following:

1. Diagnostic Audiology Evaluation to determine the type, magnitude, and configuration of hearing loss, including making ear impression(s)/mold(s).

2. Providing new or refurbished prescription hearing aid(s), if available, at no cost to ACDHH or the Recipient with:

a) manual telecoil(s) whenever possible, and,

b) data logging whenever possible, and,

c) if possible, Bluetooth.

3. Hearing Aid(s) Fitting & Adjustment, Follow Up Services, Dome(s), Batteries, Wax Traps, Training on the hearing aid(s) technology.

4. Aural Rehabilitation instruction, one-on-one and/or group.

3.3 Service Requirements: Provide Audiology Care services as follows:

1) Contact the Applicant within ten (10) business days upon receipt of an authorization by ACDHH sent by ACDHH via secure email. Provide comprehensive Audiology Evaluation to include:

1. Audiometry threshold and speech recognition,

2. Tympanometry,

3. Acoustic reflex testing,

4. Speech-in-noise testing if possible in the recipient’s native language,

5. Otoscopy for appropriate audiology management or as a basis for medical referral to specialty physicians,

6. Cerumen management to prevent obstruction of the external ear canal and of amplification devices, or appropriate referral to a medical professional for this service if it cannot be done safely by the audiologist.

2) If Client has a hearing loss that could benefit from amplification for the purpose of understanding speech, make ear mold(s) or impression(s) of the outer ear or ear canal during the audiology evaluation, if ear molds are needed. Ear molds or impressions shall be ordered by UA-SLHC and reimbursed by ACDHH, but not exceeding the maximum listed in this ISA (see 6.7 ACDHH fee schedule).

3) Provide hearing aid fitting and follow up services as follows:

a) For hearing aid(s) with dome(s): Fit the hearing aid(s) at the time of the audiology evaluation and schedule two (2) follow up appointments to occur within forty-five (45) days of dispensing.

b) For hearing aid(s) with mold(s): Fit the hearing aid(s) upon receipt of the mold(s) and schedule two (2) follow up appointments to occur within forty-five (45) days of dispensing.

c) Provide domes, wax traps, and batteries as needed, but not exceeding the maximum listed in this ISA.

4) Ensure that hearing aid(s) fitting and follow up services include the following:

1. Electro-acoustic analysis for quality control to verify functioning, and

2. Electro-acoustic verification (coupler or real ear) to ensure proper programming of aided sound field thresholds, and

3. Aided speech measures (in quiet and in noise), and

4. Outcome measures, pre and post fitting, such as Abbreviated Profile of Hearing Aid Benefit (APHAB), Client Oriented Scale of Improvement (COSI), International Outcome Inventory for Hearing Aids, or Performance Inventory for Profound and Severe Loss

(PIPSL), and

5. Hearing aid orientation and counseling to include instructions and demonstration regarding the utilization and benefits of a telecoil, cleaning and maintaining of hearing aid(s), and any other relevant information; assisting the Recipient with any added technology (e.g. Bluetooth, MFI, MFA) that is included on the hearing aid(s), and

6. The additional technology (e.g. Bluetooth, MFI, MFA) must be activated and the Recipient must receive instructional information that helps them configure the technology so that it connects with the Recipient’s Smartphone or Bluetooth enabled cell phone (unless the recipient would prefer not to utilize it).

5) Aural Rehabilitation: The hearing aid Recipient is not required to attend aural rehabilitation individual sessions or group sessions in person or virtually, however they will be encouraged to attend; attendance may occur at any time on or before June 30, 2026. Aural rehabilitation helps the hearing aid Recipient improve their quality of life by learning more about their hearing loss, assistive technology, communication strategies, accommodations, self-advocacy, and the hearing aid(s) itself.

6) If the Recipient passes away and the university is made aware of this, the university will endeavor to retrieve the hearing aid(s) from the Recipient’s estate.

7) UA-SLHC also conducts research into hearing loss and hearing aids, as such the Recipient may also be offered the opportunity, but not required, to participate in UA-SLHC research, with or without compensation from UA- SLHC, and without any compensation from ACDHH.

4.1 Other Service Requirements; UA-SLHC shall:

4.2 Comply with all applicable federal, state and local laws and regulations as they pertain to services under this Agreement.

4.3 Be licensed to fit and adjust hearing aid technology in the state of Arizona for the duration of the Agreement.

1. Ensure that its personnel or subcontractors who provide audiology evaluation services are Audiologists licensed by the Arizona Department of Health Services (DHS) Division of Licensing Services Special Licensing Team in accordance with the Arizona

Revised Statute§ 36-1901 et seq., and allowed to practice audiology and engage in dispensing hearing aids, or audiology graduate students working under the direct supervision of clinical faculty meeting these requirements.

2. Maintain active professional license(s) in compliance with all federal, state, and local licensing requirements for the operation of its business or profession to include an audiology license and a dispensing audiology license, which allows the holder to fit and dispense hearing aids; and is in good standing with all applicable licensing and regulatory boards or agencies. For the purpose of this Agreement, "good standing" means that no disciplinary actions have been taken by any licensing or regulatory agency to include, but not limited to: cancellation with cause, civil penalty, decree of censure, inactive with cause, letter of reprimand, practice restriction, probation, revocation, summary suspension, surrender of licenses, suspension, etc.

3. Inform ACDHH by formal written notification within five (5) business days if there are any actions from any of the applicable Arizona licensing and regulatory boards or agencies which may result in disciplinary action taken on their current licensure.

Administrative Requirements

4. Maintain equipment used in the practice of audiology according to the manufacturer's specifications. If the equipment requires calibration, UA-SLHC shall ensure that calibration is made in accordance with the Arizona Administrative Code R9-16-209 "Equipment; Records; Inspections" which requires that:

The equipment is calibrated a minimum of every twelve (12) months according to the American National Standard - Specifications for Audiometers, S3.6-1996, Standards Secretariat, c/o Acoustical Society of America, 120 Wall Street, 32nd Floor, New York, New York 10005-3993, January 12, 1996, incorporated by reference and on file with the Department and the Office of the Secretary of State. This incorporation by reference contains no future additions or amendments. A written record of the calibration is maintained in the same location as the calibrated equipment for 36 months from the date of the calibration.

4.4 Repair, within the period covered by this Agreement, and at no cost to ACDHH or the Recipient, any hearing aid(s) not functioning while under warranty.

4.5 Deliver services either directly at UA-SLHC or via teleaudiology per this Agreement.

4.6 Provide the following documents to each Recipient at the fitting:

1. A bill of sale that lists the hearing aid(s) serial number(s), brand and model. User Guides, Warranty(s), and other documentation relevant to the usage of the product.

2. A copy of the Recipient’s audiogram at no charge.

4.7 Allow a return policy, up to forty-five (45) calendar days from day of dispensing, to allow for trial of hearing aid(s) by the Recipient. UA-SLHC shall accept the return of the hearing aid(s) at any time during the forty-five

(45) day trial period, if the Recipient is unsatisfied with the hearing aid(s).

UA-SLHC will report to ACDHH the return of a hearing aid including any that have been altered, tampered with, misused, or abused and the name of the Recipient. If the hearing aid(s) needs to be serviced at any time during the forty-five (45) day trial period and the Recipient is without the hearing aid(s), the trial period is paused until the Recipient is in possession of the hearing aid(s) again.

Technical Support:

A. Provide technical support to Recipients regarding product features and compatibilities via telephone, internet, in-person, and by e-mail as requested by Recipients or ACDHH.

B. Ensure that technical support via telephone, website, and written documentation and or by mail is accessible to individuals with disabilities.

Product Warranty:

A. Provide the maximum warranty at no additional cost to ACDHH or the Recipient on all products and associated components which shall not be less than one (1) year warranty for repair and loss/damage or comparable.

B. The warranty shall begin on the date the product is dispensed to the Recipient by the licensed Audiologist.

Product Repair:

A. Provide repair in house or at the manufacturing facility to return the instrument to specs.

Foreign Language and Limited English Proficiency:

A. UA-SLHC shall ensure that all services provided are culturally relevant and linguistically appropriate to the population served.

B. Communicate, either directly or through assistance, in the native language of persons who have limited speaking ability or for whom English is not their primary language, and use all other appropriate and effective modes of communications used by such persons.

C. Make reasonable accommodations under the Americans with Disabilities Act of 1990, as amended, to give people with disabilities an equal opportunity to benefit from programs, services, and activities.

5.1. Procedure for Ordering and Providing Services

A. A Consumer contacts ACDHH for hearing aid services. Consumers who meet the initial qualifications may be referred to UA-SLHC and become Applicants. Consumers who do not meet the initial qualifications will be provided with information and referral to other programs and providers by

ACDHH.

B. UA-SLHC will contact the Applicant within ten (10) business days of receiving the ACDHH referral and will make at least 2 attempts to schedule an appointment for a hearing test. (ACDHH has found that using email or text is often preferable to phone calls for persons with variable levels of hearing.)

C. UA-SLHC will test the Applicant’s hearing; or at their discretion accept a hearing test obtained within the past 12 months.

D. If the Applicant’s hearing loss per ear averages between a minimum of 40 dBHL and up to 80 dBHL, in the frequency range of 500 Hz to 4000 kHz, the Client will be provided with new or refurbished prescription hearing aid(s) and other services as delineated on this Agreement as needed. ACDHH’s Hearing

Healthcare Program Manager may at times waive this requirement upon consultation with the UA-SLHC audiologist.

E. If the Applicant’s hearing loss per ear averages less than 40 dBHL or greater than 80 dBHL, the Applicant will be referred back to ACDHH for consumer information and referral. ACDHH’s Hearing Healthcare Program Manager may at times waive this requirement upon consultation with the UA-SLHC audiologist.

F. UA-SLHC will provide detailed information to the ACDHH Hearing

Healthcare Program representative(s) regarding all services provided under this

ISA.

G. UA-SLHC will submit via postal mail and/or via secure portal or secure email invoices to the ACDHH Financial Services Unit (Laricsa Herrera) within thirty (30) days for services provided to persons referred by ACDHH. Only one Client/Recipient may be listed on each invoice. The invoice must include the contract number.

H. UA-SLHC will keep on file the Bill of Sale, hearing test, list and type of items dispensed (e.g. domes, wax traps, batteries) and notes about fitting, adjustment, training, and attendance at aural rehabilitation individual sessions or group sessions.

I. Nothing in this scope of work precludes UA-SLHC from offering, with or without a fee, additional follow up appointments, services, warranties, hearing aid accessories, and assistive devices beyond the services reimbursed by ACDHH.

5. 2 Subcontracting: UA-SLHC shall not subcontract any of the work contemplated under this Agreement.

5. 3 A Note on Terminology:

● A Consumer is a person who contacts ACDHH and requests Hearing Healthcare Services. If they meet the ACDHH Project screening criteria and submit an application with complete documentation, they become an Applicant.

● An Applicant is a person referred to UA-SLHC for a hearing test.

● An Applicant who receives a hearing test from UA-SLHC shall be called a Client.

● A Client whose hearing test results fit within the criteria defined in this ISA and who receives hearing aid(s) will thereafter be called a Recipient.

● A Client whose hearing test results do not fit within the criteria defined in this ISA shall be referred back to ACDHH and thereafter be called a Consumer.

6.1 PAYMENT

6.2 The price for the services will be as noted.

6.3 Prices for services shall include all administrative and overhead costs.

6.4 Payment will be made by ACDHH upon receipt and acceptance of a complete and accurate invoice.

6.5 Payment rates are all inclusive, which means they include UA-SLHC’s staff time, administrative cost, research, report preparation, time lost due to client missed appointment(s) (“no shows”), shipping costs, and other costs associated with the service provision.

6.6 Payment for Audiology Care may include hearing testing (hearing test includes tympanogram), making ear molds or ear impressions, batteries, domes, wax traps, fitting, adjustment, aural rehabilitation, receiver(s), charger, tubing, and tympanogram.

Exclusions: This Agreement specifically excludes payment for the purchase of hearing aid(s), shipping, postage, warranty or insurance for hearing aids, Communication Access Realtime Translation (CART) and travel. No cost will be incurred by ACDHH for hearing aids.

6.7 ACDHH Fee Schedule:

Service Provided: Amount:

1. Hearing test $75, one time in Client year one, one time per year for Recipient after year three if needed

2. Hearing aid fitting and all necessary follow up appointments (minimum 2) during first year, and supplies (batteries, wax traps, domes, tubing as needed)

$270 total per year for all services and equipment listed, Recipient year one

3. Ear mold, each, if needed $75 each, 1 per ear, Recipient year one, no more than 1 per ear after year one

4. Receiver for HA not under warranty $75 each, no more than 1 per ear each year

5. Charger for rechargeable HA not under warranty $50 each, no more than 1 charger every 3 years

6. Hearing aid batteries, 6 per pack $6 per pack, maximum 9 packs per HA, Recipient after year one

7. Wax traps, 6-8 per pack $6 per pack, maximum 4 packs per HA, Recipient after year one

8. Domes, 8-10 per pack $6 per pack, maximum 1 pack per HA, Recipient after year one

9. Tubing $35 for 1 or 2 tubes, Recipient after year one

10. Tympanogram $25, Recipient after year one

11. Aural Rehabilitation, One-to-One or Group $65 per hour, maximum 4 hours Recipient year one, maximum add’l 2 hours Recipient after year one

12. Hearing Check, as needed $65 each check includes air conduction & PTA (if needed), Recipient after year one

7.1 Reporting Requirements

7.2 UA-SLHC will:

1. Keep the Bill of Sale as signed by Recipient and provide to the Hearing Healthcare Program at ACDHH upon request.

2. Make sincere attempts to reach Recipients to encourage them to return for follow-up appointments.

3. Survey Recipients [using the Client Oriented Scale for Improvement (COSI) survey instrument] as to their level of satisfaction with the services received from UA-SLHC.

4. Provide copies of the COSI and/or completed satisfaction surveys to ACDHH upon request.

5. Submit an invoice to ACDHH within thirty (30) days, attention Laricsa Herrera, Business Operations Assistant, for services provided under this Scope of Work, via postal mail and/or via secure portal or secure email.

7.3 In the event of business closure: UA-SLHC shall immediately notify ACDHH’s Contract Administrator of such transaction. UA-SLHC must present to ACDHH’s Contract Administrator the following information within thirty (30) days of the transaction date:

1. Effective date of closure

2. A list of ACDHH Recipients tested and/or fitted within a year prior to closure

3. A plan of action stating how ACDHH Recipients will receive services and follow ups

7.4 Invoices: UA-SLHC shall submit invoices within thirty (30) days via postal mail and/or via secure portal or secure email to the following:

Laricsa Herrera Business Operations Assistant

ACDHH

100 N. 15th Avenue, Suite 104 Phoenix, AZ 85007 L.Herrera@acdhh.az.gov

7.4.1 The invoice shall, at a minimum, contain the following:

1. Invoice date,

2. UA-SLHC name and address,

3. UA-SLHC remit to address,

4. FEI Number,

5. Contract Number,

6. Client/Recipient name, detailed list of services provided, cost of each service, date provided, and the total amount billed for each service,

7. Name, title, telephone number and address of UA-SLHC’s designated person to be notified in the event of a discrepancy on the invoice;

ACDHH shall pay no more than the maximum amounts as listed in this Agreement.

7.5 Other Reports

ACDHH reserves the right to request UA-SLHC to submit additional or revised reports related to the service provision and contract performance.

Reporting requirements may change during the Agreement term. UA- SLHC will be notified in writing about any change in reporting forms.

mailto:L.Herrera@acdhh.az.gov

8.0 Definitions

ACDHH: The Arizona Commission for the Deaf and the Hard of Hearing.

Applicant: A consumer who applies to ACDHH for Hearing Healthcare Services and is subsequently referred to UA-SLHC for a hearing test under this Agreement. This person shall be an adult:

who is aged 21 or older, and who is a full-time resident of Arizona, and who is legally in the United States, and who is low-income (maximum of 150% of FPL), and who does not have the financial ability to acquire hearing aid(s), and who cannot receive hearing aid(s) from any other federal or state program (e.g. the VA, Indian Health Service, AZ RSA), due to ineligibility or a wait list in excess of 12 months, and who does not have or is not covered by any insurance that provides coverage for the full cost of basic hearing aid(s), and who believes they would benefit from a hearing aid or hearing aids, and who submits a complete application and supporting documentation to ACDHH for

Hearing Healthcare Services, and who does not currently have a working hearing aid(s) less than 5 years old

Audiogram: A complete audiogram indicates hearing thresholds for the right and left ear. It includes air conductors and bone conductors. It is also a graph that shows the audible threshold for standardized frequencies as measured by an audiometer.

Audiology Care: a service that utilizes a variety of audiological evaluations to determine if an individual has hearing deficiencies that may benefit from correction, action and/or treatment, as listed in 3.2.

Audiology Evaluation: A hearing test.

Aural Rehabilitation: Provided 1:1 or in a group, in person or remotely, aural rehabilitation is intended to help the individual adjust to amplification and learn communication strategies and self-advocacy skills. Communication partners are also involved in the program to develop strategies to support the individual with hearing loss at home.

Batteries: Batteries provide the power supply for hearing aids.

Bluetooth: Wireless communication platform that uses high frequency radio waves to transmit data from mobile phones, phone hubs, and tablets to a hearing aid. Intermediary devices such as Bluetooth phone streamers may be needed.

Charger: A device used to recharge the rechargeable batteries within hearing aids. Users place their hearing aids into the charger, which supplies power to the built-in rechargeable batteries—typically lithium-ion.

Client: An Applicant who receives a hearing test from UA-SLHC under this agreement.

Consumer: A person who contacts ACDHH and requests Hearing Healthcare Services.

Data Logging: Information stored in the hearing aid about hours of use and programs being used.

dBHL: Decibels hearing level. (i.e. dB is relative to the quietest sounds that a young healthy individual ought to be able to hear).

Dome: A disposable silicone tip placed on the receiver portion of the hearing aid in the ear canal. It provides retention of the receiver in the ear canal and ensures that sound from the hearing aid is directed to the ear canal.

Ear Mold/mold: A piece of plastic or other soft material molded in different occluded or non-occluded styles to fit in the ear and to deliver the sound from a BTE hearing aid.

Hearing Aid(s): an acoustic or digital device.

Hearing Healthcare Services: Any services listed in this agreement.

Receiver: A receiver, also known as a speaker, is an electrical transducer that brings the amplified sound to the ear canal from the body of the hearing aid via a small speaker.

Recipient: A new Client who receives a hearing aid or hearing aids and any other related services, with the exception of a hearing test, under this agreement. Three (3) years after initial fitting, if the Recipient needs new or refurbished hearing aid(s), they must contact ACDHH for re-screening.

Receipients who lose or report stolen the hearing aid(s) dispensed by the university are eligible for re-screening by ACDHH three (3) years after the date of their initial fitting.

Resident: A person who resides full-time in Arizona for 12 months of the year.

Telecoil: Sometimes called “Telephone Coils” or “T-coils”, are electronic devices that allow audio sources to be directly connected to hearing aids. Telecoils help hearing aids filter out background noise. They can be used with telephones, FM systems, induction loop systems, and public address systems. A telecoil-equipped hearing aid assists a person with accessing relay services.

Tubing: A flexible, hollow, vinyl tube that connects the main body of a behind-the-ear (BTE) hearing aid to the earmold or dome that sits inside the ear canal. It carries the amplified sound from the hearing aid into the ear.

Tympanogram: A tympanogram is a test; a graphical representation of the movement of the eardrum (tympanic membrane) in response to changes in air pressure in the ear canal which helps evaluate the health of the outer and middle ear function.

UA-SLHC: University of Arizona – Speech, Language and Hearing Clinic

Year One: A Client or Recipient in their first year of receiving services.

Wax Trap: A gauze tip fitted on the receiver/ear mold to prevent cerumen from clogging the receiver of the hearing aid.

EXHIBIT B

BUDGET AND SCHEDULE OF PAYMENTS

UA-SLHC is able to complete all phases of the proposed Project for a fixed rate price of no more than UA-SLHC per fiscal year as follows:

Service Provided: Amount:

1. Hearing test $75, one time in Client year one, one time per year for Recipient after year three if needed

2. Hearing aid fitting and all necessary follow up appointments (minimum 2) during first year, and supplies (batteries, wax traps, domes, tubing as needed)

$270 total per year for all services and equipment listed, Recipient year one

3. Ear mold, each, if needed $75 each, 1 per ear, Recipient year one, no more than 1 per ear after year one

4. Receiver for HA not under warranty $75 each, no more than 1 per ear each year

5. Charger for rechargeable HA not under warranty $50 each, no more than 1 charger every 3 years

6. Hearing aid batteries, 6 per pack $6 per pack, maximum 9 packs per HA, Recipient after year one

7. Wax traps, 6-8 per pack $6 per pack, maximum 4 packs per HA, Recipient after year one

8. Domes, 8-10 per pack $6 per pack, maximum 1 pack per HA, Recipient after year one

9. Tubing $35 for 1 or 2 tubes, Recipient after year one

10. Tympanogram $25, Recipient after year one

11. Aural Rehabilitation, One-to-One or Group $65 per hour, maximum 4 hours Recipient year one, maximum add’l 2 hours Recipient after year one

12. Hearing Check, as needed $65 each check includes air conduction & PTA (if needed), Recipient after year one

The total amount above does not include the following expenses:

(1) Prescription Hearing aid(s)

(2) Shipping costs or postage

(3) Warranty or insurance for loss or damage of Hearing aid(s)

(4) Travel by UA-SLHC staff, students, clients, or recipients

(5) Foreign language translation

(6) Communication Access Realtime Translation (CART)

EXHIBIT B