SOW_ID40160058_MCR_Upgrade_-_FBO.pdf

ID40160058 – AV EQUIPMENT UPGRADE

STATEMENT OF WORK

Joint Task Force North (JTFN) Main Conference Room (MCR)

1. General. This is a non-personal services contract to provide Audio/Visual technical refresh for the Main Conference Room (MCR) currently in place. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform installation, system integration and control programming at Joint Task Force North (JTFN) as defined in this Statement of Work (SOW) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2. Background. It has been requested by Joint Task Force – North (JTFN) Command to implement a comprehensive overhaul and life-cycle upgrade to MCR audiovisual systems and infrastructure.

1.3. Objectives. Remove existing AV system and existing cabling. Provide, install and integrate new AV system.

1.4. Scope. This contract includes all functions, tasks and responsibilities normally performed by an audiovisual service provider in the installation and operation of newly acquired audiovisual equipment. The Contractor shall comply with all applicable laws and regulations, including but not limited to, Federal Law, State Law, Department of Defense (DoD) and installation regulations. In summary the Contractor shall be responsible for

Jupiter Catalyst Wall Processor This processor is a customized solutions, controlled by proprietary software. JTFN current monolith video wall processor/controller and infrastructure are a Jupiter Fusion964. Going to a Jupiter Fusion Catalyst will ensure compatibility and not require a re-engineering of the video wall control subsystems to projectors and output sources.

An AMX control system has been specified for installation as part of this scope of work.

A central controller unit will be rack-mounted in the equipment room. Audio visual control systems are customized based on other equipment in the integrated system.

Control of each individual piece of equipment must be programmed into the control system in order for the control system to control it. JTFN currently has an AMX NI-4100

MCU (Master Control Unit) that controls all aspects of the Main Conference Room

(MCR) that has over 25,000 lines of custom control code. We have to use AMX switching and control systems so the control code does not have to be rewritten, and we keep the same equipment baseline in three conference rooms to ensure interoperability.

The Contractor shall comply with all applicable laws and regulations, including but not limited to Federal Law, Texas State Law, Occupational Safety and Health Administration (OSHA) regulations, Army and installation regulations.

1.5. Site Visit. The Contractor shall have the option of visiting JTFN (site visit) after the Government submits a Request For Quote (RFQ) for this project. A site visit is encouraged but not required.

This requirement offers a site visit that is scheduled on 28 June 2016; 10:00 AM MDT at the MCR Conference Room located at the JOINT TASK FORCE NORTH 11603 Old Ironsides Rd, Fort Bliss, TX 79918-0000.

The requirements to get onto the FORT BLISS BASE are a valid driver license and US Citizenship. The vendor must provide the names of the individuals that will participate in the site visit.

The following information must be emailed to the Frank Green HQ Support Chief, J6, Joint Task Force North @ frank.j.green.civ@mail.mil by June 27, 2016 at 3:00 PM MDT as follows:

EMAIL SUBJECT LINE: ID40160058 JTFN AV Upgrade Site Visit – Vendor (Company Name)

The following individuals plan to participate in the scheduled site visit:

a) Vendor name

b) Company name and address

c) Driver’s License Number and State

d) USA Citizen: YES OR NO

1.6. Period of Performance. The equipment items should be delivered within thirty days after receipt of order (ARO) with a 12 month base year warranty of all purchased items.

There will be four (4) additional twelve (12) months warranty option periods for a total of 60 months.

1.7. Quality Control. Quality Control is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services to the Government in accordance with (IAW) the terms and conditions contained in Federal Acquisition Regulation (FAR) 52.246-1 entitled, “Contractor Inspection Requirements” and applicable sub-clauses pertaining to quality control.

1.7.1. The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written Quality Control Plan (QCP). The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP must contain a systematic approach to monitor operations to ensure acceptable services are provided to the Government. The QCP, as a minimum, shall address continuous process improvement; procedures for scheduling, conducting and documentation of inspection; discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; procedures for root cause analysis to identify the root cause and root cause corrective action to prevent re-occurrence of discrepancies; procedures for trend analysis; procedures for collecting and addressing customer feedback/complaints. The Contractor shall provide to the Government their quality control documentation within 30 days after contract award; changes to the QCP after award shall be submitted to the Contracting Officer (KO) and Government Point Of Contact within five (5) working days prior to the proposed changes thereafter. After acceptance of the quality control plan the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to their QC System in regard to this contract.

1.7.2. Corrective Actions. At any time it is determined by the Contracting Officer that the quality control system, personnel, instructions, controls, tests, or records are not providing results which conform to contract requirements, action shall be taken by the Contractor to correct the deficiency.

1.8. Hours of Operation.

1.8.1. Normal Duty Hours. The Contractor is responsible for conducting business, when working at JTF-N, between the hours of 0800 and 1700 hours, Mondays thru Fridays, with the exception of Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must maintain an adequate workforce at all times to provide uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.8.2. Federal Government Holidays.

New Years Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Independence Day 4th day of July Labor Day 1st Monday of September

Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.8.3. Emergency Services. On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours described above.

1.9. Place of Performance. The work to be performed under this contract will be performed at the JTFN compound. JOINT TASK FORCE NORTH 11603 Old Ironsides Rd, Fort Bliss, TX 79918-0000 JTFN will be responsible for coordinating for facilities for those activities that must be performed at JTFN (i.e. Requirements Phase, User Testing, any phase requiring JTFN participation).

1.10. Type of Contract. The Government will award a Firm Fixed-Price Contact.

1.11. Security.

1.11.1. Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use IAW AR 190-13, The Army Physical Security Program. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.11.2. Key Control. The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer. The Contractor will be provided visitor badges and will be escorted a JTFN employee.

1.11.3. Access and General Protection/Security: Policy and Procedures.

Contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). All Contractors must have identification (ID) that meets the READ ID ACT of 2013.

Secure driver's licenses and identification documents are a vital component of our national security framework. The REAL ID Act, passed by Congress in 2005, enacted the 9/11 Commission’s recommendation that the Federal Government “set standards for the issuance of sources of identification, such as driver's licenses.” The Act established minimum security standards for license issuance and production and prohibits Federal agencies from accepting for certain purposes driver’s licenses and identification cards from states not meeting the Act’s minimum standards. The purposes covered by the Act are: accessing Federal facilities, entering nuclear power plants, and, no sooner than 2016, boarding federally regulated commercial aircraft.

https://www.dhs.gov/real-id-enforcement-brief

1.12. Personnel. For purposes of this paragraph, the term “personnel” or “employee(s)” refers to any contractor person performing work related to this contract, including but not limited to, the Contractor’s employees, agents, representatives, or subcontractors.

The Contractor shall staff this effort with trained, competent and capable employee(s) for the discipline they are assigned to. Contractor personnel shall present a clean, neat and professional appearance. The Contractor shall ensure that employees meet all applicable federal, state, local, and installation certification, licensing, medical requirements, and qualifications to perform all assigned tasks and functions as defined in this contract prior to commencement of work. The Contractor shall not permit any personnel to work under this contract if such person is identified by a Government authorized representative to the Contractor as a potential threat to the health, safety, security, general well-being, or operational mission of the Army and Ft Bliss, Texas. All Contractors’ personnel shall comply with installation security and access procedures and applicable safety plans provided by the Government.

1.12.1 Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid U.S. state driver’s license, applicable for the type and class of vehicle being operated.

1.12.2. Contractor’s personnel shall either be a United States Citizen or authorized to work in the United States or possess a valid U.S. Immigration T-151 or I-94, Alien Registration Card.

1.12.3. Speaking, Reading, and Understanding English. Contractor shall hire and staff personnel who can communicate with Government representatives and where reading, understanding, and discussing environmental, health, and safety warnings are an integral part of an employee’s duties, Contractor’s employee shall be able to understand, read, write, and speak the English language fluently. English shall be the only language used with regard to this contract for written correspondence, discussions and other business transactions.

1.12.4. Identification of Contractor Employees. The Contractor (to include subcontractors) shall provide each employee an Identification (ID) Badge, which includes at a minimum, the Company Name, Employee Name and a color photo of the employee. ID Badges for Key Personnel shall also indicate their job title. ID Badges shall be worn at all times during which the employee is performing work under this contract. Each Contractor (to include subcontractors) employees shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit. The Contractor (to include subcontractors) shall be responsible for collection of ID Badges upon completion of the contract or termination of employee. A listing of issued identification cards shall be https://www.dhs.gov/real-id-enforcement-brief furnished to the Contracting Officer prior to the contract performance date and updated as needed to reflect Contractor and Subcontractor personnel changes. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12.5. Conflict of Interest & Employment of Government Personnel. The Contractor shall not knowingly employ any person who is a U.S. Government employee if employing that person would create a conflict of interest. Additionally, the Service Provider shall not knowingly employ any person who is an employee of the Government, either military or civilian, unless such person seeks and receives written approval according to DOD 5500.7-R, Joint Ethics Regulations (JER) by the individual’s commander or director. A copy of the authorization will be provided to the Government Point of Contact. In addition, the Contractor is prohibited from employing Government Quality Assurance Representatives (QAR) whom the Contractor knows or should have known are responsible for monitoring any contracts/subcontracts awarded to the service provider.

1.12.6. Key Personnel: The following personnel are considered key personnel by the Government:

Project Manager (PM)/Lead Technician. The Contractor shall provide a PM/Lead Technician who shall be responsible for the performance of the work. The name of this person, and an alternate who shall act for the Contractor when the manager is absent, shall be designated in writing to the Government POC, Frank Green HQ Support Chief, J6, Joint Task Force North frank.j.green.civ@mail.mil within five (5) calendar days after contract award, thereafter any changes shall be provided five (5) business days prior to expected change and no less than 24-hours after unplanned changes. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or alternate shall be available between 8:00 a.m. thru 5:00 p.m., Monday thru Friday except Federal holidays or when the Government facility is closed for administrative reasons. The Contractor PM must be in contact with the Government POC at all times.

1.12.7. Supervision of Contractor Employees. The Government will not exercise any supervision or control over Contractor or subcontractor employees while performing work under the contract. Such employees shall be accountable solely to the Contractor, not the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor employees.

1.13. Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer.

All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.14. Contract Manpower Reporting. The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for the Army via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra .mi l /, and then click on "Department of the Army CMRA" or the icon of the DoD organization that is receiving or benefitting from the contracted services. Man hours will also be included in the invoice showing a firm fixed price total.

1.14.1. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30 2016. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www . ecmra. mil/. Contractors may direct questions to the help desk by clicking on "Send an email" which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component's CMR website".

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms.

2.1. Definitions. Federal Acquisition Regulation (FAR), Dictionary of US Army Terms, AR 310-25 and Authorized Abbreviations and Brevity Code, AR 310-50, are the references for definitions and acronyms not listed below.

2.1.1. Contract Administrator. The official Government representative delegated authority by the Contracting Officer to administer a contract. This individual is normally a member of the appropriate Contracting/Procurement career field and advises on all technical contractual matters.

2.1.2. Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

2.1.3. Contracting Officer. A person with authority to enter into, administer, and/or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. Controlled Area. A controlled space extending upward and outward from a specified point. This area is typically designated by a commander or director, wherein sensitive information or operations occur and requires limitations of access.

2.1.5. Defective Service. A service output that does not meet the standard of performance associated with the SOW.

2.1.6. Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. Government-Furnished Property (GFP) or Government Property (GP). Property in the possession of, or directly acquired by, the Government and subsequently made available to the Contractor.

2.1.7. Physical Security. Actions that prevent the loss or damage of Government property.

2.1.8. Quality Assurance. The Government procedures to verify that services being performed by the Contractor are acceptable IAW established standards and requirements of this contract.

2.1.9. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.10. Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privet of contract with the subcontractor.

2.1.11. Work Day. The number of hours per day the Contractor provides services IAW the contract.

2.1.12. Work Week. Monday through Friday, except for Federal holidays unless specified otherwise.

2.2. Acronyms.

ACOR Alternate Contracting Officer's Representative AFARS Army Federal Acquisition Regulation Supplement AQL Acceptable Quality Level AR Army Regulation AT Antiterrorism CCE Contracting Center of Excellence CDR Contract Deficiency Report CFR Code of Federal Regulations CMR Contract Manpower Reporting COCO Contractor-Owned/Contractor Operated CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense FAR Federal Acquisition Regulation FPCON Force Protection Condition HIPPA Health Insurance Portability and Accountability Act of 1996 IDIQ Indefinite Deliverable, Indefinite Quantity JER Joint Ethics Regulation JTR Joint Travel Regulation KO Contracting Officer OCI Organizational Conflict of Interest OCIE Organizational Clothing and Individual Equipment OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs PA Property Administrator PIPO Phase In/Phase Out PLCO Plant Clearance Officer POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program

QC Quality Control QCP Quality Control Program SOW Statement of Work TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. Government Furnished Items and Services.

3.1. Services. The Government will provide personnel to assist in any set up necessary.

3.2. Facilities and Equipment. The Government will provide the necessary workspace for the Contractor staff to provide the support outlined in the PWS to include but not limited to: desk space, telephones, and other items necessary to maintain an office environment. Any alterations to facilities shall be approved prior in writing and property shall be returned to its original condition prior to completion of this contract. Contractor shall be responsible for any damages or lose of use due to their negligence.

3.3. The Government will provide basic utilities already in existence in the facility such as water and electricity. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4 Contractor shall work with the Government, incorporate site survey findings in event preparation and as read-ahead materials to direct and jump start the week-long face-to-face collaboration. All collaboration will be made with Government POC Frank Green HQ Support Chief, J6, Joint Task Force North

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Items and Responsibilities.

4.1. Contractor Furnished Items. Everything included in this paragraph and its subparagraphs is basic to the contract and should be included in the contract price.

4.1.1. The Contractor shall provide all labor, supervision, transportation, vehicles, supplies, equipment, materials, and services required to perform work under this contract that are not listed under Section 3 of this PWS and shall be included in the contract price.

4.1.2. The Contractor shall include for a configuration/specification recommendation for enterprise licensing for Windows 2012 Server and SQL Server 2012 (two seats/server cluster?) depending on the Contractor recommended configuration.

4.2. Responsibilities of the Contractor. The Contractor shall provide a safe working environment for key consultants and all persons in his/her employ as prescribed by 29

CFR 1910 “Occupational Health and Safety”. The Contractor shall be responsible for all damages to persons and property that occur in connection with the work and service under this contract, without recourse against the Government. The Contractor shall provide maximum protection, take every reasonable means, and exercise care to prevent unnecessary damage to existing historic structures, contemporary structures, landscape plantings, natural features, roads, utilities, and other public or private facilities. Special attention shall be given to historic structures, natural and landscape features of the areas to protect these elements and their surroundings.

4.3. Permits and Responsibilities. The Contractor shall, without additional expense to the Government, be responsible for obtaining any necessary licenses and permits, and for complying with any Federal, State, and municipal laws, codes, and regulations applicable to the performance of the work. The Contractor shall also be responsible for all damages to persons or property that occurs as a result of the Contractor’s fault or negligence. The Contractor shall also be responsible for all materials delivered and work performed until completion and acceptance of the entire work, except for any completed unit of work which may have been accepted under the contract.

PART 5

SPECIFIC TASKS

5. Specific Tasks.

5.1. The contractor shall adhere to Section 508 of the Rehabilitation Act and Section 255 of the Telecommunications Act. (http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards

5.2. The Contractor shall complete the following tasks through facilitated collaboration with JTFN Subject Matter Experts.

Display systems

5.2.1. The Contractor shall useGovernment Furnished Equipment (OFE) projectors and displays as needed to complete the system.

Routing and Switching

5.2.2. The Contractor shall provide and install one 8 input Jupiter Catalyst Wall Processor with HDCP.

5.2.3. The Contractor shall provide and install one AMX Digital Video switcher 32x32 chassis. Outfit with 2-HDMI input cards, 3-DGX input cards, 3-DVI input cards. Outfit with 1-HDMI output card, 2- DGX output cards, and 4-DVI output cards. Outfit with Audio switching cards.

5.2.4. The Contractor shall provide and install seven DX-TX transmitters. Three for use in your choice of 5 locations. Three for the Image Boss computer VGA feeds. One for the OFE tuner.

5.2.5. The Contractor shall provide and install five DX-RX receivers. Three for the projectors and two for the OFE displays.

Sources

5.2.6. The Contractor shall provide and install three PTZ HD cameras with 30x zoom.

5.2.7. The Contractor shall provide and install HDMI-Svideo scalers to feed cameras into OFE VTC.

5.2.8. The Contractor shall use two OFE Bluray players.

http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards http://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-section-508-standards/section-508-standards

5.2.9. The Contractor shall use two OFE Tandberg 6000MXP’s.

Audio Systems

5.2.10. The Contractor shall use OFE audio processor, amps, and speakers. Integrate them with the new digital video system.

Control Systems

5.2.11. The Contractor shall use OFE control processor.

5.2.12. The Contractor shall provide and install two 10” touch panels. Verify up to 3 different locations for the panel.

5.2.13. The Contractor shall provide programming to match other room types. Control Codes are programmed into the master control unit so control to include but not be limited to: System on/off, Camera Control, VTC control, Volume control, Source routing, Video wall presets.

Government Furnished Equipment (GFE) racks and furniture

5.2.14. The Contractor shall use Government Furnished Equipment (GFE) racks that are already onsite. Contractor must install the new equipment into the existing GFE racks that are in place. .

Miscellaneous

5.2.15. The Contractor shall provide one new 19” computer monitor in the rack with DVI input. All items per attached BOM including monitor will be installed. Any existing GFE that is in place will be utilized if compatible with new equipment. Debris will be removed upon completion of installation.

Project Documentation

5.2.16. The Contractor shall provide professional project management and will provide complete documentation on the installed systems, including:

As-built CAD Documentation, including wiring diagrams, rack elevations, device locations and mounting details

Architectural coordination drawings, including coordination of requirements to be provided by others (such as power, conduit, furniture)

Equipment lists with serial numbers

Completed Quality Assurance checklists

Control system software code (source code, see exceptions )

Equipment user manuals

To ensure the success of this project, the Contractor shall provide weekly status reports to Frank Green HQ Support Chief, J6, Joint Task Force North via email at frank.j.green.civ@mail.mil

The report shall be in Microsoft Excel format, Microsoft Project or any readable format.

The following will be designated as suggested milestones for the project schedule:

Contractor Review of Design and Proposal

Baseline Project Schedule

Project Kick-off

Project Implementation (system building and system programming)

Training

Delivery of documentation

Project Review and Closeout

On-Site Training

5.2.17. Contractor will provide hands-on training of how to use the system at the completion of the installation. Training will occur on-site. It will be based upon the requirements identified during the design phase. It will include both technical and administrative level training. Contractor will train the personnel in the proper setup and operation of the system.

Training will include user information for the individuals who will be using the audio/video systems as a presenter or trainer. Contractor shall provide technical training for individuals with higher elevated privileges who are charged with the control, support and maintenance of the systems. JTFN technicians will the signal flow through the systems, advanced operations and support of users, basic troubleshooting steps for common problems. Training will include basic maintenance tasks such as lamp replacement, filter replacement, consumable replacement, and the use of monitoring software.

User Training Manuals

5.2.18. The Contractor shall provide a basic manual that describes the features and functions of the systems in detail and includes user instructions, pictures of equipment and touch panel interfaces, which highlight functions of various buttons and controls.

Basic troubleshooting and maintenance procedures shall be included, along with steps for contacting the Contactor for managed services support. This documentation shall be provided in an electronic format.

Standard Workmanship Warranty mailto:frank.j.green.civ@mail.mil

5.2.19. The Contractor shall provide travel and labor for one (1) year to ensure installation services are free of defects in workmanship following first beneficial use of the equipment.

Manufacturer’s Warranty

5.2.20. The Contractor shall provide a manufacturer’s warranty that will cover parts and labor to repair the equipment. JTFN will return equipment to the manufacturer’s facility or their authorized service center for warranty repair.

Maintenance Service Plan

5.2.21. The Contractor shall provide a comprehensive on-going support plan for twelve months (12) Base period plus an additional four (4) twelve (12) month option periods for a total of sixty (60) months . It shall include:

An assigned Field Engineer trained on JTFN’s audiovisual systems

Semi-Annual Preventive Maintenance Checks & Services - Routine operational checks and services including lamp changes and filter cleaning on projectors shall be accomplished by on-site AV support personnel in between regularly scheduled PM visits.

No charge for labor on equipment repairs performed on-site and in Contractor facility

Guaranteed 2 hour phone response and 24 hour emergency on-site response

No charge for transportation of equipment to and from JTFN as required to effect in-shop repair of covered equipment.

No charge for the installation of firmware and software up-grades on system components

Unlimited phone support

Comparable loaner equipment, dependent upon availability. Includes standard video projectors, during extended repairs

Consultation on system up-grades

Detailed inventories of covered equipment

Detailed repair history logs on covered equipment

Notification of Completion and Acceptance

5.2.23. Contractor shall provide written notification upon completion of the Scope of Work to JTFN via an acceptance document. At that time, Contractor shall work with JTFN to resolve any outstanding issues or deliverables related to this Scope of Work that may exist. JTFN shall provide a written acknowledgement of the Contractor completion of the Scope of Work by having an authorized representative sign and return the acceptance document.

5.3. Listed below are items the Contractor shall complete in fulfilling the project scope of work.

Assign a project team including a Project Manager

Provide and coordinate installation schedule

Provide documented weekly progress updates

Schedule a kick-off meeting as well as as needed project meetings as work progresses.

Install systems as described in the above statement of work and the Project Drawings

Take photos of installed systems

Complete Quality Assurance testing and documentation

Onsite Training on installed equipment

Provide Project closeout status to Government

Government Furnished Equipment (GFE) and Software

5.4. The Contractor shall make every reasonable effort to utilize existing GFE for use in this project. In the event that the GFE is determined to be unusable for this purpose, the Contractor shall notify JTFN.

The Contractor shall make every reasonable effort to utilize Owner Furnished Software (OFS), existing software, or “code” as provided by JTFN for use in this project. The Contractor shall ensure all hardware and software installed can integrate with the currently existing proprietary source code that are embedded with JTFN’s existing audiovisual infrastructure. The existing source code must be updated to control new video wall processor and AMX digital switcher as well as AMX digital touch panel. In addition, the Contractor shall ensure compatibility and interoperability between MCR A/V systems and JTFN’s existing A/V conference rooms. These current systems comprise over 30,000 lines of control codes which are already installed in the master control unit.

5.5. Inspection Requirements. The Contractor shall provide quality services and/or products IAW this contract.

PART 6

APPLICABLE PUBLICATIONS AND FORMS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor (to include subcontractors) must abide by all applicable regulations, publications, manuals, and local policies and procedures.

Engineering Manual (EM) 385-1-1, General Safety Requirements 29 CFR 1910, Occupational Health and Safety DoD 5200.08-R, Physical Security Program 32 CFR 147.24, The National Agency AR 190-13, The Army Physical Security AR 385-10, The Army Safety Program DA Pam 385-40, Army Accident Investigations and Reporting DoDI 8500.2 Information Assurance Implementation

a. Application Security and Development STIG

b. Java Runtime Environment STIG

c. .NET Framework Security Checklist

d. Microsoft Internet Explorer 10 & 11 STIGs

e. Desktop Applications General STIG

f. Applicable Database STIG

g. Web Server Policy STIG

h. Applicable Web Server Software STIG DoDI 8520.02, Public Key Infrastructure (PKI) and Public Key Enabling (PKE) DoDI 8520.03, Identity Authentication for Information Systems