ID06180012_SF33_Exhibit_02_PPQ_04272018.docx

EXHIBIT 02 TO SOLICITATION ID06180012

Past Performance Rating for GSA Solicitation ID06180012 (27 April 2018) Project Name: DLIFLC Standard Setting Studies

PAST PERFORMANCE QUESTIONNAIRE – ID06180012 Standard Setting Studies

Thank you in advance for your assistance in completing this questionnaire. GSA will use your feedback in evaluating past performance during source selection proceedings. The contractor that provided you this form is a potential candidate for award of a contract to conduct foreign language proficiency exam Standard Setting Studies. Please return your completed questionnaire by email to david.smisek@gsa.gov and katie.doll@gsa.gov no later than May 29, 2018, 2:00 PM Central.

1. Contractor Name:

Role on Project: (Prime/Subcontractor):

2. Contract Number:

____Firm Fixed Price

____T&M/LH

____Cost Reimbursement ____Other (Please Specify)

7. Period of Performance:

8. Dollar Amount of Award: $______________ Annual Amount: $______________ Total Dollar Value with Mods:$_____________

FTE:

If your firm was a subcontractor:

Annual Amount: $______________ Total Dollar Value with Mods:$_____________ # Of FTE: ____________

9. Project Title:

10. Description of Contract Service/Scope of Contract:

11. Complexity of Work: Difficult: ____________ Routine: ____________

NOTE: Please use adjectival ratings from attached sheet.

a. Quality of Work

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY

b. Personnel

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY

c. Cost/Budget Control

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY

d. Customer Satisfaction

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF “5” or “0”

1 through 5

f. Business Relations

COMMENTS ARE HIGHLY ENCOURAGED/ APPRECIATED ESPECIALLY FOR RATINGS OF EXCEPTIONAL OR UNSATIFACTORY

15. Would you select this contractor again? Please explain. (Attach additional sheet if necessary.)

PAST PERFORMANCE RATING GUIDELINES

Summarize Contractor Performance in each of the rating areas. Assign each area a rating of Unsatisfactory, Marginal, Satisfactory, Very Good, and Exceptional. Use the following instructions as guidance in making these evaluations. Please use the comments area on the preceding form to justify the rating given.

Personnel/Service

-Compliance w/contract requirements -Accuracy of reports -Appropriateness of personnel -Technical excellence

Cost/Budget Control

-Within budget -Current, accurate, complete billings -Relationship of negotiated costs to actual -Cost efficiencies -Change orders issued Customer Satisfaction

Customer Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation.

On a scale of 1-5 (5 being the highest) please rate and describe your level of satisfaction with the contractor’s performance.

5 - Very satisfied

4 - Somewhat satisfied

3 - Neither satisfied nor dissatisfied

2 -Somewhat dissatisfied

0 - Very dissatisfied

Timeliness of Services/Deliverables

-Met interim milestones -Reliable -Responsive to technical direction -Completed on time Business Relations

-Effective Mgmt -Business like correspondence -Responsive to contract reqmnts -Prompt notification of problems -Reasonable/ cooperative -Flexible -Pro-active

are comprising the achievement of contract reqmnts Cost issues are comprising performance

do not impact achievement of contract reqmnts Cost issues do not impact achievement of contract reqmnts

Exceptional The contractor has demonstrated an exceptional performance level that was significantly in excess of anticipated achievements and is commendable as an example for others. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".

The contractor has demonstrated an exceptional performance. It is expected that this rating will be used in those rare circumstances where the contractor achieved cost savings and performance clearly exceeds the performance levels described as "Exceptional".

The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".

The contractor has demonstrated an exceptional performance level. It is expected that this rating will be used in those rare circumstances where contractor performance clearly exceeds the performance levels described as "Exceptional".