ID04150059_RFP_PWS_UCF_V_02_05_Aug_2015_FINAL.doc

ID04150059 PWS UCF DRAFT V.02 05 Aug 2015

United States Central Command (USCENTCOM) Joint Cyber Planning Services

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2. CONTRACT NO.

3. SOLICITATION NO.

ID04150059

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

5. DATE ISSUED

08/07/2015

6. REQUISITION/PURCHASE NO.

7. ISSUED BY

CODE

8. ADDRESS OFFER TO (If other than Item 7)

GSA Federal Acquisition Services, Southeast Sunbelt

Assisted Acquisition Services Division, 401 W. Peachtree Street, NW, suite 2700, Atlanta, GA 30308 See Section L – INSTRUCTIONS, CONDITIONS AND NOTICES TO OFFERORS OR RESPONDENTS

NOTE: In sealed bid solicitations “offer” and “offeror” mean “bid” and “bidder”

SOLICITATION

9. Sealed offers in (specified in Section L) for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8 or, if hand carried, in the depository located in N/A until Aug 21, 2015 12:00 PM. EST CAUTION ( LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

10. FOR INFORMATION CALL:

A. NAME

Rebecca Taylor

B. TELEPHONE NO. (NO COLLECT CALLS)

(478) 832-3843

C. EMAIL ADDRESS

Rebecca.taylor@gsa.gov

11. TABLE OF CONTENTS

AND OTHER STATEMENTS OF OFFERORS

OFFER (Must be fully completed by offeror)

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

12. In compliance with the above, the undersigned agrees, if this offer is accepted within _____ calendar days (180 calendar days unless a different period is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

10 CALENDAR DAYS

20 CALENDAR DAYS

30 CALENDAR DAYS

CALENDAR DAYS

(The offeror acknowledges receipt of amendments to the numbered and dated:

15A. NAME

AND

ADDRESS

OF

OFFEROR

CODE

FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER (Type or print)

AREA CODE

NUMBER

EXT

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED

20. AMOUNT

21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c) ( ) 41 U.S.C. 253(c)( )

23. SUBMIT INVOICES TO ADDRESS SHOWN IN (4 copies unless otherwise specified)

ITEM

24. ADMINISTERED BY (If other than Item 7)

CODE

25. PAYMENT WILL BE MADE BY

CODE

See Section G

26. NAME OF CONTRACTING OFFICER (Type or print)

Keith Echols

27. UNITED STATES OF AMERICA

(Signature of Contracting Officer)

28. AWARD DATE

IMPORTANT -- Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Table of Contents

PART I – THE SCHEDULE

SECTION B – SUPPLIES AND SERVICES

B.1

SCHEDULE OF SUPPLIES/SERVICES TO BE PROVIDED

B.2

PERIOD OF PERFORMANCE

SECTION C – DESCRIPTION/SPECIFICATIONS/PERFORMANCE STATEMENT OF WORK

C.1

BACKGROUND

C.2

SCOPE OF EFFORT

C.3

CONTRACTOR PERSONNEL……………………………………………………………..… ..14

SECTION D – PACKING AND MARKING

15D.1

LISTING OF CLAUSES INCORPORATED BY REFERENCE (FAR 52.252-2) (FEB 1998

SECTION E – INSPECTION AND ACCEPTANCE

E.1

INSPECTION AND ACCEPTANCE……………………………………………...………….. 16

16E.2

GOVERNMENT SURVEILLANCE

16E.3

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

22E.4

PAST PERFORMANCE INFORMATION

23SECTION F – DELIVERIES AND PERFORMANCE

23F.1

LISTING OF CLAUSES INCORPORATED BY REFERENCE (FAR 52.252-2) (FEB 1998)

23F.2

PERIOD OF PERFORMANCE

23F.3

PLACE OF PERFORMANCE

24F.4

HOURS OF OPERATION

24F.5

GOVERNMENT HOLIDAYS

25F.6

REPORTS AND NOTIFICATIONS

SECTION G – CONTRACT ADMINISTRATION DATA

G.1

CONTRACTING OFFICER RESPONSIBILITIES

G.2

CONTRACTING OFFICER’S REPRESENTATIVE RESPONSIBILITIES

G.3

INVOICE REQUIREMENTS

G.4

PROJECT MEETINGS

37SECTION H – SPECIAL CONTRACT REQUIREMENTS

37H.1

TRAVEL REQUIREMENTS

38H.2

GOVERNMENT-FURNISHED PROPERTY AND SERVICES

H.3

RECORDS MANAGEMENT…………………………………………………………………

H.4

PERSONALLY IDENTIFIABLE INFORMATION (PII) ………………………………………39

H.5

SECURITY REQUIREMENTS

H.6 CONTRACTOR HOSTAGE REPORTNG PROCEDURES (MNFI requirement for contractors)……………………………………………………………………………………….42 H.7

PRIVACY ACT…………………………………………………………………………………..44

H.8

WORKSPACE…………………………………………………………………………………….44

44H.9

PERSONAL SERVICES/INHERENTLY GOVERNMENTAL FUNCTIONS

45H.10

SECTION 508 COMPLIANCE

H.11

ORGANIZATIONAL CONFLICT OF INTEREST ……………………………………………………………………………..47

PART II - CONTRACT CLAUSES

SECTION I – CONTRACT CLAUSES

I.1

CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

.88

SECTION J – LIST OF ATTACHMENTS

PART I – THE SCHEDULE

SECTION B – SUPPLIES AND SERVICES

B.1

SCHEDULE OF SUPPLIES/SERVICES TO BE PROVIDED

(a) The contractor shall provide their total proposed amounts in blocks 23 and 24 of the SF1449 cover page through the GSA business systems portal, ITSS (https://portal.fas.gsa.gov/web/guest) for all contract line item numbers (CLINS). Separate CLINs are provided for the one year base period of performance and two each one year optional periods of performance. The contractor shall support the United States Central Command (USCENTCOM) by providing services to support its unique joint staff planning needs focused on integrating and synchronizing Department of Defense (DoD) military activities with United States Government (USG) strategy. Such non-personal services include the development of draft inputs to strategies, campaign plans, and concepts of operation that ultimately translate strategic and operational objectives into a series of related activities and operations to achieve desired end states in coordination with DoD components, USG agencies, allied, and mission partners.

The contractor shall provide their total proposed amounts for the base year and option years in Attachment 4, Pricing Template, which will be incorporated at time of award to the successful offeror.

(b) The contractor (independently, and not as an agent of the Government) shall provide all resources (except as may be expressly stated in this contract as furnished by the Government) required to accomplish the work efforts as specifically set forth in this contract and within the scope of the performance work requirements stated in Section C.

B.2

PERIOD OF PERFORMANCE

The basic period of performance under this contract shall be for one (1) Year from the Effective Date of the contract, and will include two (2) additional one-year options and include Option to Extend Services 52.217-8 for up to an additional 6 months. See section F.

(END OF SECTION B)

SECTION C – DESCRIPTION/SPECIFICATIONS/PERFORMANCE STATEMENT OF WORK

C.1 BACKGROUND

USCENTCOM is furthering its efforts to integrate theater level campaign constructs with other DoD organizations and the interagency. This initiative promotes and depends upon a holistic approach to the planning, coordination, and synchronization of USG activities. Joint Cyber Planning Services (JCPS) USCENTCOM is charged with leading the strategic development, operational planning, and operations of full spectrum cyber operations.

This contract shall be staffed by a specialized subject matter expert team with the ability to self-perform specific planning requirements, operations requirements and collaborate with military and government employees to accomplish tasks that support the long-range planning requirements of the Joint Cyber Center, USCENTCOM.

C.2 SCOPE OF EFFORT

The Contractor shall provide an extensive array of non-personal services to assist the Joint Cyber Center in theater planning synchronization. The Contractor shall provide effective and responsive assistance to the Joint Cyber Planning Services strategic development, operational planning, and execution operations. The Contractor must have skilled expertise in Full Spectrum Cyber Operations-Cyber Security, Cyber Defense, Cyber Defense-Response actions, Counter Cyber Operations, Offensive Cyber Operations, Counter Cyber Intelligence, Insider Threat, Cyber Intelligence Surveillance and Reconnaissance, Operational Preparation of the Environment, Strategic Planning and administrative services; providing services in the form of support to preparation of plans, policies, orders, indications and warnings, analysis, targets, battle damage assessments, and fires coordination, de-confliction and execution. The Contractor shall work an eight (8) hour day unless directed to work overtime. Overtime must be approved in advance, and will be authorized on a case by case basis by the Contracting Officer Representative (COR) in order to meet mission requirements. The Contractors’ core duty hours are 0900-1500, including a minimum of 30 minute lunch break, with flexible coverage beyond that Monday thru Friday. The Contractor must provide the following skill levels:

· Minimum of 10% of contractor team Certified Information Systems Security Professional (CISSP) certified

· Minimum of 15% of contractor team Certified Ethical Hacker (CEH) certified,

· Minimum of two of the contractor team with 10+ years Targeting, Fires, Maneuver, Battle Damage Assessment (BDA) and Modernized Integrated Database (MIDB) experience,

· Minimum of 10% of contractor team with 10+ years planning experience,

· Minimum of 33% of contractor team with Combatant Command (CCMD) experience,

· Minimum of 20% of contractor team with CCMD level experience, and JOPES and/or APEX level planning capability,

· Minimum of 10% of contractor team with Operations Plan (OPLAN), Operational Order (OPORD), Execute Order (EXORD) writing experience,

· Minimum of 10% of contractor team with Intelligence Surveillance and Reconnaissance (ISR) and all source analytics experience,

· Minimum of 10% of contractor team with NETOPS and Defensive Maneuver experience.

Contractor personnel meeting the minimum experience levels and minimum of a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance must be in place within 30 days of contract award.

Fulfillment of skillset requirements shall be reported/tracked via a staffing matrix which shall include a list of positions, name of individual assigned to each position, and which individual(s) fulfills each of the requirements above, as well as years’ experience as noted in the following paragraphs. Staffing matrix shall be included in the monthly status report (See Attachment B) Workload estimates for those tasks that are outlined in this PWS are provided in Attachment 3, Labor Skill/Category Mix History. Estimates are based on historical levels of effort and/or cost and provided as an expected level of service by the Contractor. It is up to the Contractor to determine the categories and number of FTEs to successfully perform the requirements of the PWS.

C.2.1 GENERAL SUPPORT

KEY PERSONNEL. The following Contractor personnel are considered Key Personnel by the government: On-Site Program Manager and three Program Area Leads. The key personnel shall be identified in the Contractor’s proposal and shall also identify requisite years of experience, certifications, and credentials IAW Section M, Organizational Structure/Staffing/Management Plan. Identified key personnel cannot be substituted within the first six months of the contract unless: 1) The employee is terminated by the contractor or 2) the employee has voluntarily left the employment of the contractor.

The Contractor shall designate one (1) individual as the on-site Program Manager. The individual will serves as the single point of contact for coordination of program issues with the COR . The Program Manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Program Manager shall be available between 0800 and 1530 with flexible hours beyond that to complete an 8 hour shift.

The work week is Monday through Friday except Federal holidays or when the government facility is closed for administrative reasons. The Program Manager shall be responsible for the overall management of the contract including cost, schedule and technical quality. The Program Manager shall take immediate corrective action when performance is not acceptable to the COR. The Program Manager shall be a Senior Strategy, Plans and Policy Planner with 10+ years’ experience as indicated in C.2.1.1 below. Additional key personnel shall include three Program Area Leads as follows: a Special Technical Operations Services lead with 10+ years’ experience (C.2.1.2.e), a Cryptologic technical expert with 10+ years’ experience (C.2.1.3.e) and a Targeting Expert with 10+ years’ experience (C.2.1.3.f).

C.2.1.1 Strategy, Plans, and Policy Support Services

a) Provide senior-level technical support with 10+ years’ experience in the development, evaluation and coordinated implementation of Combatant Command or Service level strategic cyber, plans, policies and programs throughout the USCENTCOM Area of Responsibility (AOR).

b) Provide subject matter expertise with 10+ years’ experience in the development and implementation of Combatant Command Cyber Strategy and doctrine Command and Control structures; while integrating and adhering to Combatant Command strategy, plans and policies.

c) Provide onsite expertise and support, via analyses and recommendations, for high-priority Combatant Command implementation and planning efforts involving joint, interagency, and multinational actors for full Spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber Options, Defensive Cyber Operations, Defensive Cyber Operations- Response Actions, and DoD Information Network (DoDIN) Operations.

d) Provide expertise and support in the evaluation and analysis of National, DoD, USCENTCOM, USCYBERCOM, Joint Force Headquarters-Cyber (Army), USCENTCOM Partners, Coalition, and Interagency policies and programs.

e) Provide expertise and support in the development, planning, coordination and execution of National, DoD, USCENTCOM, USCYBERCOM, Joint Force Headquarters-Cyber (Army), USCENTCOM Partners, Coalition, and Interagency Cyber exercises.

f) Provide onsite expertise and service support for cyber program development and analyses to Planning Programming and Budget Execution; Readiness Deficiency; and Joint Capabilities Integrated Development System functions

g) Provide onsite expertise for development of USCENTCOM policies and positions with respect to full spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations- Response actions, Active Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

h) Provide onsite support in the implementation and planning efforts with counterparts in USCENTCOM Component Commands, other key Combatant Commands, the Joint Staff, the Office of Secretary of Defense, as well as counterparts in other Federal departments and agencies.

i) Provide support and assistance to JCPS coordination between staff and coalition and regional partner representatives regarding operations in the USCENTCOM AOR.

j) Provide onsite support with greater than 10+ years in advising in order to provide senior level advisement to the USCENTCOM Commander on strategic and regional Cyber priorities, options and issues.

k) Provide onsite expertise, by way of analyses, recommendations, and draft products to assist in the development of information papers, planning orders, Operational orders, analyses, estimates, and briefings for USCENTCOM leadership and primary staff.

l) Provide subject matter expertise and technical recommendations to the JCPS regarding the Joint Operational Planning Process, Joint Operational Planning and Execution System, Adaptive Planning and Execution, campaign appreciation, campaign design, mission analysis, and critical factors analysis.

m) Develop and deliver, as required, effective oral and written presentations, to include briefs to senior leaders, on topics within the scope of the contract.

n) Have a proficiency in clandestine capability development and interagency activities and DoD support vehicles.

o) Each individual planner should have a minimum of 3 years’ experience working with a Combatant Command (COCOM) or equivalent level staff with a minimum of 7 years’ experience in an intelligence, operational or communications support planner role and 3 years’ experience in a cyber-role.

p) Experience in planning non-lethal operations to include cyberspace and special activities, to include operation research and qualitative analysis.

q) Provide support to Operational Planning Team (OPT) efforts which require a working knowledge of military planning techniques and procedures. An OPT participant must be able to participate in a cross-Directorate team of planners through:

· Mission Analysis: Review and analyze orders, guidance, intelligence, and other information in order for the commander, planning team, and staff to gain an understanding of the situation and to produce a restated mission statement for the commander’s approval.

· Course of Action (COA) Development: Use the mission statement, commander’s intent, and planning guidance to develop multiple COAs. Examine each prospective COA for validity by ensuring adequacy, feasibility, acceptability, distinguishability, and completeness with respect to the current and anticipated situation, the mission, and the commander’s intent.

· Course of Action Analysis (War-gaming): Course of action analysis involves a detailed assessment of each COA as it pertains to the enemy and the operational environment.

· Course of Action Comparison and Decision: All retained friendly COAs are evaluated against established criteria and against each other, ultimately leading to a staff recommendation and the commander’s decision.

· Plans Order Development: The staff uses the commander’s COA decision, mission statement, commander’s intent, and guidance to develop plans and/or orders that direct subordinate actions. Plans and orders serve as the principal means by which the commander expresses his decision, intent, and guidance.

· Transition: Transition is the orderly handover of a plan or order to those tasked with execution of the operation. It provides staffs with the situational awareness and rationale for key decisions necessary to ensure that there is a coherent transition from planning to execution. The process, however, does not end here. The process is continuous. Staffs maintain running estimates that allow for plans and orders refinement.

C.2.1.2 SPECIAL TECHNICAL OPERATIONS SERVICES.

a) Provide onsite advice and assistance to key theater-strategic operations synchronization team staff with establishing capacity and capability to integrate communications processes, procedures and products into Memorandum of Instruction (MOI) operations planning.

b) Provide expertise in advising and assisting in the development of interdepartmental relationships between the Joint Cyber Planning Services and the Technical Services directorate for communications readiness planning in conjunction with on-going and future operations.

c) Provide onsite expertise for USCENTCOM staff on coordination with the MOI Technical Services Directorate regarding the long-term communications budget requirements to support future and on-going operations.

d) Provide onsite advice and assistance in the development of communications processes and procedures to support point and area communications requirements.

e) Provide onsite expertise with 10+ years’ experience in supporting Operational Planning Team (OPT) efforts which require a working knowledge of military planning techniques and procedures; and integration of technical capabilities.

f) Provide joint capability / technical operations planning expertise with over 7+ years’ experience conducting technical operations.

C.2.1.3 OPERATIONAL PLANNING, COORDINATION, INTEGRATION AND DECONFLICTION SUPPORT

a) Provide onsite expertise in the primary role of strategic and operational level planning and coordination for full Spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations - Response actions, Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

b) Provide senior-level onsite expertise with cyber planning depth, knowledge and experience; to integrate cyberspace operations into Department of Defense full spectrum planning and operations, to include Intelligence, Surveillance and Reconnaissance, Operational Preparation of the Environment, Defend/Deter/Deny, Targeting Effects, non-lethal mitigation, force protection and other plans and operations, as required.

c) Provide onsite expertise and support to the development of USCENTCOM Plans and orders for full spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations - Response actions, Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

d) Provide onsite expertise with over 10+ years’ experience in non-kinetic operations in order to support cyber operations target development, effects and fires effects options, and battle damage assessments for use against kinetic and non-kinetic objectives, mitigation against non-lethal effects and response actions, and fires coordination, deconfliction, integration and direction for full spectrum cyber operations.

e) Provide 10+ years cryptologic technical expertise to conduct target development, design effects based operations, and support advanced targeting for fires as required.

f) Provide 10+ years targeting expertise to support target discovery and development to drive and shape virtual target development and execution.

g) Provide onsite expertise in the development of measures of performance (MOPs), measures of effectiveness (MOEs) for full Spectrum cyber operations, to include Cyber Intelligence, Surveillance and Reconnaissance, (ISR), Cyber Operational Preparation of the Environment (OPE), Offensive Cyber Operations, Cyber Deterrence, Preemptive Cyber options, Defensive Cyber Operations, Defensive Cyber Operations- Response actions, Defensive Cyber Operations – Internal Defensive Measures, and DoDIN Operations.

h) Provide onsite expertise and support in the development of USCENTCOM and Partner Cyber Key Terrain and mission assurance areas for integration into USCENTCOM plans and orders.

i) Provide onsite expertise on the management and tracking of operational orders, Cyber effectiveness (MOEs, MOPs).

j) Provide onsite expertise to coordinate with other mission partners to develop clandestine, technical capabilities to enable cyberspace operations.

k) Provide onsite expertise to conduct Integrated Joint Special Technical Operations planning to support cyberspace operations.

l) Provide onsite expertise to conduct cyberspace planning to enable Information Operations, to include Military Information Support Operations, Electronic Warfare, Deception and Special Technical Operations.

m) Provide onsite support and expertise and assistance in the conduct of Joint, Interagency, Intergovernmental, and Multinational full spectrum cyber planning, to including crisis action, deliberate, contingency and global campaign planning, for DoD plans and operations.

n) Provide onsite expertise on the Staff Action Officer duties involved in the planning, coordination and deconfliction of DoD plans, operations, actions and activities with the Joint Staff, Office of Secretary Defense, Geographical Combatant Commands, Functional Combatant Commands, Interagency, Intelligence Community, other DoD agencies, service staff, and supporting commands.

o) Planner is to coordinate with other Non-kinetic planners at USCENTCOM, USCENTCOM components, USCYBERCOM, Joint Staff, and Service Cyber components to reduce overlap of effort and conflicts in continuity.

p) Each is to coordinate with other Non-kinetic planners at USCENTCOM, USCENTCOM components, USCYBERCOM, Joint Staff, and Service Cyber components to reduce overlap of effort and conflicts in continuity.

C.2.1.4 PLANS AND STAFF COORDINATION SERVICES

a) Provide onsite support in the conduct of contract staff administration functions, oversight of contract employee subordinates, and the conduct of logistical support.

b) Provide onsite support in the preparation of professional correspondence, coordinate briefings, and assist with conference preparations.

c) Provide onsite support assisting with daily calendars, oversight and conduct of office administration, obtaining office resources, and assisting with daily logistical support.

d) Provide onsite support for travel coordination of contractor employees and roster production.

e) Must have good communications skills to include oral and written communications. Must have a demonstrated working knowledge of Microsoft Word, Excel and PowerPoint.

f) Organize material and complete writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology.

g) Maintain records and files of work and revisions.

h) Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

i) Manage distribution and suspense dates for the USCENTCOM Tasker Management Tool for all official taskers or RFIs from other HQ CENTCOM Directorate and outside organizations.

C.2.1.5 SHAREPOINT SHAREPOINT ADMINISTRATOR/INFORMATION TECHNOLOGY SUPPORT SERVICES

a) Provide onsite support on responsibilities for developing and planning the use of automated information systems to disseminate internal and external public information and perform related resource management functions.

b) Provide onsite support for on-hand graphics software applications, techniques, and tools, as well as the design and development user-interface feature, site animation, and special effects elements.

c) Manage SharePoint Portals across multiple networks responsible for SharePoint administration and security, SharePoint development, and SharePoint site management.

d) Work with the Command Focal Point Program Control Office and Special Security Office to verify Clearances and Information Access Authorizations.

e) Serve as a Division Authorized Transfer Agent responsible for Manual Cross Domain Transfers with a strong understanding of Controlled Access Program Coordination Office (CAPCO) classification guidelines. Additionally, serve as a Reliable Human Reviewer responsible for inspection of information in human-readable form, knowledgeable enough about the information to determine the presence of misclassification, and accept security responsibility for releasing the data to its recipient.

f) Serve as a Division Primary (and Directorate Alternate) Knowledge and Information Management Representative (KIMR), as well as the Division Records Management Officer.

(1) Knowledge and Information Management Officer Duties:

· Leads and monitors Knowledge systems and services.

· Oversees and directs product development and facilitates communication between internal and external customers regarding the Knowledge Management programs, products, and projects.

· Develop strategies for long-term, sustainable systems to support the delivery of instruction.

· Facilitate communication between stakeholders, successfully facilitating necessary negotiations.

· Participate in the development of operating goals and objectives.

· Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations.

· Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and/or systems.

· Evaluate new learning systems products that support the organization.

· Gather data on user experience and implement plans of action to improve user experiences.

· Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals.

(2) Division Records Management Officer Duties

· Serves as the Senior Records Manager (RM) responsible for leading, planning and managing the division records management program for both core mission and administrative records, regardless of medium or format.

· Serves as the senior technical expert electronic and non-electronic records management issues.

· Advises senior program managers, on adequacy of documentation and creation and management of division records, keeping senior management informed on current and projected operational requirements.

· Facilitates communications among these offices in matters relating to records/information assets and the management of risks to those assets.

C.2.2 CONTRACTOR PLANS

C.2.2.1 QUALITY CONTROL PLAN

The Contractor shall develop, maintain, implement and enforce a Quality Control Plan (QCP). The QCP shall ensure that the government receives the level of quality that is consistent with the requirements specified in this Performance Work Statement. The QCP shall be made available for Government review upon request. The Contractor shall be responsible for overall responsiveness, cost control, adherence to schedules, responsible for cooperative behavior, technical quality of work, and commitment to customer satisfaction.

C.2.2.2 PROGRAM MANAGEMENT PLAN

The Contractor shall develop, maintain, implement and enforce managing its support to the Government. The Program Management Plan shall be made available for Government review upon request.

C.3 CONTRACTOR PERSONNEL

The Contractor shall provide a sufficient number of personnel possessing the skills, knowledge, and training to satisfactorily perform the services required by this PWS. The Contractor shall not employ persons who are identified to the Contractor by the Contracting Officer (CO) as potential threats to the health, safety, security, general well-being, or operational mission of the installation and its population. All Contractor personnel shall be able to fluently understand, read, write, and speak English.

The CO may require the Contractor to remove employees from the workplace for reasons of misconduct or security. The Contractor shall ensure employees have current and valid certifications and licenses, as identified by the Government or Federal, State, and local requirements or laws, to accomplish the services of the PWS before starting work. The Contractor shall not employ any person who is an employee of the United States Government if employing that person would create a conflict of interest or the appearance of a conflict of interest.

(END OF SECTION C)

SECTION D – PACKING AND MARKING

D.1

LISTING OF CLAUSES INCORPORATED BY REFERENCE (FAR 52.252-2) (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting officer will make their full text available. Also the full text of a clause may be accessed electronically at the addresses below:

FAR website:

http://acquisition.gov/far/index.html DFAR website:

http://farsite.hill.af.mil/ GSAM website:

http://acquisiton.gov/comp/gsam/gsam.html

I. FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1)

CLAUSE NO. DATE TITLE

None included

II. DFAR SUPPLEMENT (48 CFR CHAPTER 2)

None Included

III. GSAM FAR SUPPLEMENT (48 CFR CHAPTER 18)

None Included

(END OF SECTION D)

SECTION E – INSPECTION AND ACCEPTANCE

E.1 Inspection and Acceptance The Contractor shall ensure all work will be performed in accordance with the contract requirements, in compliance with the FAR clause 52.212-4, paragraph entitled “Inspection/Acceptance”.

E.2 GOVERNMENT SURVEILLANCE

The Government will not supervise or otherwise direct Contractor employees. The Government will inspect Contractor performance in accordance with the Quality Assurance Surveillance Plan or Project Management Plan and any other clauses included in the contract. Poor performance will be reported to the COR.

The Government shall monitor the Contractor's performance under this contract using the quality assurance criteria specified in the Services Summary and the Quality Assurance Surveillance Plan. The Contractor shall cooperate with inspectors and auditors and provide any requested information relating to the operations covered by the contract. The Contractor shall allow inspectors and auditors to periodically access work areas and access to any files required by this contract. The Contractor shall correct discrepancies and/or violations noted during safety/security/fire/performance inspections and prepare a written response providing information on action taken to correct discrepancies and/or violations. The Contractor shall provide this response to the COR within the time frame specified by the inspecting agency. Errors noted in material locations shall be corrected within four working hours.

The Contractor shall notify the COR, within one workday, of complaints in writing received by the Contractor on services covered by this contract. These complaints could include, but are not limited to, those received from customers receiving deliveries, commercial shippers, and discrepancies in Shipment Reports (Standard Form 361). The Contractor is responsible for researching and submitting proposed answers to all deficiencies to the COR within five calendar days of the problem notification.

E.3 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

The Services Summary identifies the performance objectives and performance thresholds for all critical tasks associated with providing the services outlined in this PWS. This section contains those items considered most important for mission accomplishment. The performance objectives are those services/tasks required in the PWS. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The thresholds are critical to mission success. The Government requires the Contractor to perform at the acceptable levels throughout the life of the contract. See Attachment A – Performance Standards Summary.

The Government will evaluate the contractor’s performance under this contract. For those services listed in the Performance/Deliverables Matrix, the Client Representative, COR, or evaluators will follow the method of surveillance specified in this task order. The Government will record all surveillance observations. When an observation indicates defective performance, the COR will require the contractor’s representative at the site to initial the observation documentation. The initialing of the observation acknowledges that he or she has been made aware of the defective performance and does not necessarily constitute concurrence with the observation. Government surveillance of tasks may occur at any time during the performance period. Government surveillance of services not listed in the Performance/Deliverables Matrix or by methods other than those listed in the Performance/Deliverables Matrix (such as provided in the Inspection of Services clause) may occur during the performance period of this task order. Such surveillance will be done according to standard inspection procedures or other contract provisions. Any action taken by the CO as a result of surveillance will be according to the terms of this contract.

The performance objectives and standards the government will use to assess performance are as follows:

Contractor Performance Standards. The contractor shall perform to the standards outlined in the Services Summary (SS). See Attachment A – Performance Standards Summary.

Objective 1. Provide level 4 planning expertise in conducting research and analysis of full spectrum operations in joint, multinational, and interagency context. Facilitate coordination with COCOM components, Federal agencies, coalition and regional partners in developing contingency and operational plans, including mission analyses, Command estimates, campaign design, and concept of operation. Additionally, recommend updates and revisions as necessary to contingency operational plans.

Objective 2. Provide onsite technical support, facilitate staff coordination and coordination with other Federal agencies and coalition and regional partners in strategy, plans and policy.

Objective 3. Provide onsite advice, assistance and expertise in the area of technical operations planner.

Objective 4. Provide onsite support relevant to Special Technical Operations Planning support to develop plans, preparation and execution of a full spectrum of special operations.

Objective 5. Provide Joint Forces level 4 planning expertise for strategic and operational-level CMO campaigns in support of a joint force commander's mission, Staying current with CAOs that are integrated into component plans and programs to ensure compliance with policy. Propose ways to effectively integrate agency and multinational partners into planning efforts as appropriate for development, maintaining, and providing draft updates to concepts of operations, operation plans, supporting plans, commander’s estimates and base plans in support of national security.

Objective 6. Provide onsite support relevant to the expertise of conducting Counter Network Attack planning and coordination.

Objective 7. Provide onsite support on responsibilities related to assisting the Division Chief with the conduct of day to day operations of division functions.

Objective 8. Provide support to contract staff by managing distribution and suspense dates for the USCENTCOM Tasker-Management Tool (TMT) for all official taskers or RFIs from other HQ CENTCOM Directorates and outside organizations. Review and ensure proper distribution of official taskers and RFIs using the TMT and appropriate correspondence regulations.

Objective 9. Provide onsite support in the preparation of professional correspondence, coordinate briefings, and assist with conference preparations. Provide onsite support in the conduct of office administration functions, oversight of contract subordinates, and the conduct of logistical support.

Objective 10. Provide onsite support for on-hand graphics software applications, techniques, and tools, as well as the design and development user-interface feature, site animation, and special effects elements.

Objective 11. Serve as Authorized Transfer Agent responsible for Manual Cross Domain Transfers with a strong understanding of CAPCO classification guidelines.

Attachment A - Performance Standards Summary

(Minimum Acceptable) Method of Surveillance

Provide a weekly report of effects metrics developed and the progress of all targets.

Provide a weekly report on CONOPs efforts. Ensure no more than one (1) late document per month, and not more than 3 days late. No more than two (2) sets of corrections/edits and all corrections must be accomplished within two (2) working days, or other such time periods as established.

Weekly review and Periodic Surveillance

C.2.1.2, C.2.1.3

C.2.1.2,

C.2.1.4

C.2.1.4

C.2.1.5

C.2.1.5

E.4 PAST PERFORMANCE INFORMATION

The Government will provide and record Past Performance Information for acquisitions over $150,000 utilizing the Contractor Performance Assessment Reporting System (CPARS). The CPARS process allows contractors to view and comment on the Government's evaluation of the contractor's performance before it is finalized. Once the contractor’s past performance evaluation is finalized in CPARS it will be transmitted into the Past Performance Information Retrieval System (PPIRS). Contractors are required to register in the CPARS, so contractors may review and comment on past performance reports submitted through the CPARS. Go to the following website to register in the CPARS: https://www.cpars.csd.disa.mil/

(END OF SECTION E)

SECTION F – DELIVERIES AND PERFORMANCE

F.1

LISTING OF CLAUSES INCORPORATED BY REFERENCE (FAR 52.252-2) (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting officer will make their full text available. Also the full text of a clause may be accessed electronically at the address below:

FAR website:

http://acquisition.gov/far/index.html DFAR website:

http://farsite.hill.af.mil/ GSAM website:

http://acquisiton.gov/comp/gsam/gsam.html

I. FEDERAL ACQUISITION REGULATION (48 CFR CHAPTER 1)

CLAUSE NO. DATE TITLE

F.2

PERIOD OF PERFORMANCE

The basic period of performance under this contract shall be one (1) Year from the Effective Date of the contract, and will include two (2) additional one-year options

POP FROM TO

F.3

PLACE OF PERFORMANCE

5.1.1.

The majority of work will be performed on-site at USCENTCOM Headquarters in Tampa, Florida. A requirement will exist for contractor staff to attend meetings in CONUS and OCONUS on a recurring basis. OCONUS travel will not always be at a USCENTCOM site, but will be in the USCENTCOM Area of Operation.

F.4

HOURS OF OPERATION

The Contractor’s core duty hours are 0900-1500, including a minimum of 30 minute lunch break, with flexible coverage beyond that Monday through Friday except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Work may be performed outside of normal duty day and normal duty week to allow for time differences between the USCENTCOM AOR and MacDill AFB and to accommodate senior government leadership scheduling constraints. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

All contract personnel are required to predict out additional work hours that may be required beyond the standard eight-hour workday. These work hours must be approved, prior to being worked, by both the Contractor PM and the COR via a form provided by the Contractor. Forms are to be completed at least one week prior to the use of additional hours. It is expected that all due diligence will be made to complete work within the standard eight-hour workday. Additional work hours will be approved after the fact only on a case-by-case basis; do not assume that the COR and Government Supervisor will automatically approve additional work hours after the fact.

Performance of services during crisis declared by the national command authority or overseas combatant command.

· At the direction of an authorized Government representative, services required under this PWS may be performed on an extended basis to support an activation or exercise of contingency plans outside the normal duty hours.

F.5

GOVERNMENT HOLIDAYS

The Contractor shall observe the same holidays observed by the Government, as follows: