ID04150059_Attachment_1_QASP_Rev_01_13_August_2015.docx

PERFORMANCE BASED

QUALITY ASSURANCE SURVEILLANCE PLAN

USCENTCOM JOINT CYBER PLANNING SERVICES

ORDER NUMBER: ID04150059

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this Performance Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirements Matrix in the contract. The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

PWS

PARA

PERFORMANCE

OBJECTIVE

METHOD

Provide a weekly report of effects metrics developed and the progress of all targets.

Provide a weekly report on CONOPs efforts. Ensure no more than one (1) late document per month, and not more than 3 days late. No more than two (2) sets of corrections/edits and all corrections must be accomplished within two (2) working days, or other such time periods as established.

Weekly review and Periodic Surveillance

PWS

PARA

PERFORMANCE

OBJECTIVE

METHOD

C.2, C.2.1, C.2.1.4

C.2, C.2.1, C.2.1.5

C.2, C.2.1, C.2.1.5

SURVEILLANCE

The Government will evaluate the performance objectives through surveillance as reflected above by reviews and acceptance of work products and services.

STANDARD

The Contractor shall perform all work required in a satisfactory manner in accordance with the appropriate PWS paragraph. The QA shall not consider the services complete until all deficiencies have been corrected. The Contracting Officer’s Representative (COR) or Contracting Officer’s Technical Representative (COTR) shall notify the Senior Contracting Officer (SCO) for appropriate action if any of the above performance objectives are not in accordance with acceptable AQL.

PROCEDURES

The COR will inspect all tasks required by the contract to ensure Contractor compliance with the contract requirements. Inspection results will be recorded in a Surveillance Log noting the date, time and result of inspection or verification.

The COR will document all defects using a “Task Discrepancy Report (TDR)”. The COR will verbally notify the GSA Contract Specialist or SCO of the defect and will submit a copy of the TDR as an Action Memo in ITSS to the GSA SCO. The COR will ensure the TDR is completed in its entirety and coordinated through the Contracting Officer. The Contractor will also be furnished a copy of the TDR. The Contractor shall furnish their response to the TDR. The Contractor’s response will address the accuracy and validity of the defect, planned corrective action and actions to prevent recurrence. The TDR information will be included when assessing the Contractor’s overall performance (i.e., past performance assessments, exercise of options, etc.).

If any of the services do not conform to the contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements. The Contractor must correct the defect(s) within the timeframes established in the PWS. The COR shall not certify satisfactory performance for the contract until all defects have been corrected.

When the defects in services cannot be corrected by re-performance, the Government may:

1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and,

2) Reduce the contract price to reflect the reduced value of the services performed.

The COR shall, in addition to providing documentation to the GSA SCO, maintain a complete quality assurance file. The file will contain copies of all reports, evaluations, recommendations, and any actions relating to the Government’s performance of the quality assurance function, including originals of all surveillance activity checklists. All such records will be retained for the life of the contract. The COR shall forward these records to the GSA SCO at completion or termination of the contract.

The COR shall upload a copy of the Surveillance Log as an Action Memo in ITSS addressed to the GSA SCO at least once every three months.

ACCEPTANCE OF SERVICES

Acceptance of services shall be based upon compliance with performance standards described in the PWS and surveillance procedures described in this QASP. Prior to approving/certifying any Contractor invoices, the COR will verify that all invoiced services have been performed in compliance with contract requirements. The COR shall not certify satisfactory performance for the contract until all defects have been corrected.

[ATTACHMENTS: SURVEILLENCE LOG & TASK DESCREPANCY REPORT]

SURVEILLANCE LOG

PROJECT TITLE: USCENTCOM JOINT CYBER PLANNING SERVICES

ORDER NUMBER: ID04150059

Task Requirement

PWS

Ref.

Method of Surveillance Date Accomplished

Compliance Results

Task Discrepancy Report

3. To: (Contractor and Manager’s Name)

4. From: (Name of Client Representative)

5. Dates

6. Discrepancy or Problem: (Describe in detail; include reference to PWS Directive; attach continuation sheet if necessary.)

Contractor Response

7. To: (Contracting Officer)

8. From: (Contractor)

9. Contractor Response as to Cause, Corrective Action and Actions to Prevent Recurrence; Attach continuation sheet if necessary. (Cite applicable Q.C. program procedures or new Q.C. procedures)

10. Government Evaluations (Acceptance, partial acceptance, rejection: attach continuation sheet if necessary)

11. Government Actions (Reduced payment, cure notice, show cause, other)

Closeout

Contractor Notified

Client Rep

CO/PM