IA02 Wainwright Cook Support Service PWS 13AUG20.pdf

LOGISTICS READINESS CENTER (LRC)

PERFORMANCE WORK STATEMENT

Fort Wainwright, AK

Cook Support Services

12 August 2020

Vision Statement This is a non-personal services contract to provide Cook Support Services in support of the installation food service program. The service outlined in this requirement encompasses dining facility food preparation during designated meal periods, sanitation of cooking equipment and kitchen areas.

Introduction This PWS is developed to support Fort Wainwright, AK installation food service requirements to meet Cook Support Service needs at designated Dining Facilities. The Contractor shall provide all supervision and labor for the cook support that supports the Warfighter with flexible, efficient and cost effective service. The services outlined in this requirement encompass food preparation and sanitation of cooking equipment and kitchen areas on an as needed basis. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background

The Army in its acquisition pursuit of quality food service has improved its method of contracting. To capitalize on new approaches; e.g., proven commercial practices, management innovations, and best value contracting, the Army will award its food service contracts as a Performance Based Service Acquisition (PBSA). This idea will foster partnering arrangements between Government and Industry. This approach is in keeping with the Undersecretary of Defense for Acquisition initiative to convert federal service contracts to performance-based on Installation Approach.

1.2 Objectives

To provide a quality cook support services that supports the warfighter with flexible, efficient and cost effective contract food service support. When Cook Support Services are ordered, the contractor will provide Cook Support Services services and functions in support of the military operated military dining facility. The military will operate the dining facility and be responsible for the day-to-day overall management of the dining facility.

2.1 General Requirements

This section describes the general requirements for this effort.

2.1.1 Scope

The Contractor shall successfully perform Cook Support Services and be fully staffed with qualified personnel that meet or exceed the qualifications stated in this PWS.

2.1.2 Description of Services

The Contractor shall provide all supervision, labor, and personnel to perform activities that comprise the Cook Support Services at an Army Dining Facility. It includes, but is not limited to, preparing food during designated meal periods and cleaning equipment used in the performance of duties. The Contractor shall perform to the standards in this contract.

2.1.3 General Information

The Period of Performance (PoP) is a five (5) year ordering period and includes FAR Clause 52.217-8, Option to Extend Services.

2.1.4 Place of Performance and Hours of Operation

Upon issuance of a task order, the Contractor must provide Cook Support Services as identified in paragraph 3.1.2, at the facilities outlined in the Dining Facility Location Map at Attachment A.

Hours of Operation: The meal service hours for the dining facilities are listed in

Attachment F, Workload Data/Capabilities. These hours are subject to change based upon supported unit requirements. Usually this change occurs on short notice. In most instances, there shall be a minimum of four (4) hours advance notice provided by the

Government.

Extended Service Hours. It is expected that a dining facility may periodically be required to extend its service beyond normal hours, e.g., in the event of fire, aircraft accident, rescue operations, civil disturbances, severe weather, pandemic, alerts, training exercises, and troop movements. The Contracting Officer (KO), or Contracting

Officer’s Representative (COR), may authorize the Contractor to provide extended services by giving at least four (4) hours prior notice of any change. In the event of extenuating circumstances or mission requirements, short and/or no advance notifications are subject; however, notifications will be given as soon as possible.

2.1.5 Recognized/Government Holidays

New Years Day 1st day of January

Martin Luther King Jr.'s Birthday 3rd Monday of January

Presidents Day 3rd Monday of February

Memorial Day Last Monday of May

Independence Day 4th day of July

Labor Day 1st Monday of September

Columbus Day 2nd Monday of October

Veterans Day 11th day of November

Thanksgiving Day 4th Thursday of November

Christmas Day 25th day of December

2.1.6 Emergency Services

The contractor shall be responsible for providing medical services to its employees.

Emergency medical services will be provided by the government to support life-saving injuries or illnesses until proper medical support can be administered from an external source to the government from a medical treatment facility or transport.

2.1.7 Contract Administration and Management

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintain proper and accurate time keeping records of personnel assigned to work on the requirement.

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The

Contractor shall ensure supervisory personnel are on-site during all dining facility hours of operation. The contractor must maintain continuity between the support operations at

Fort Wainwright, AK and the contractor's corporate offices. The contractor shall provide guidance to employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall have a plan to operate during inclement weather due to the fact that cooks are mission essential. The contractor shall provide initial and refresher training for all employees as required to meet the PWS requirements. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in accordance to state and federal employment policies (time keeping, leave processing, pay, emergency needs).

2.1.8 Quality Control

The Contractor shall develop and maintain an effective quality control process to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The QCP is addressed at paragraph 4.2.

2.1.9 Government Point of Contact (POC)

The KO or their designated representative will be the point of contact concerning administration and performance of the contract. Designation of government personnel

(COR and Alternate COR, if applicable) and their limitations will be made in writing by the contracting activity. The COR will be designated on official letterhead and signed by the appropriate Contracting Officer. The COR monitors all aspects of the contract and assists in contract administration. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in performance dates.

2.1.10 Subcontract Management

The Contractor shall manage all subcontracts necessary to integrate work performed on this requirement and the Contractor shall be responsible and accountable for Subcontractor performance on this requirement. The Contractor shall manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractor shall file subcontract reports in the electronic Subcontracting Reporting System (eSRS). Prime/ Higher Tier Subcontractors shall inform their Subcontractors to enter their reports in eSRS under the flow down requirement.

Contractors shall provide a notification e-mail address in the report for the federal Government agency.

2.1.11 Contractor Employees

The Contractor shall accomplish the assigned work by employing and using qualified personnel with appropriate combinations of education, training, and experience. The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract.

2.1.12 Business Relations

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The Contractor shall manage the timeliness, completeness, and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of Subcontractors. The Contractor shall coordinate with the KO and the installation Government staff to support quarterly Performance Management Reviews as prescribed in AR 70-13. The Contractor shall seek to ensure customer satisfaction, and professional and ethical behavior of all Contractor personnel.

2.2 Special Requirements

This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.2.1 Access and General Protection/Security Policy and Procedures The Contractor and all associated subcontractor’s employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by Government representative). The contractor shall also provide the COR (initially and when updates occur) with all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

2.2.1.1 Alien Employment

The Contractor shall not employ any alien who does not have a valid US Immigration I- 551, Green Card or I-94, Arrival/Departure Record. The Contractor shall provide valid social security numbers and citizenship status of all employees to the Government, upon request.

2.2.1.2 Employee Health, Hygiene, and Dress Code

The Contractor shall follow the requirements for health, personal hygiene, and uniforms IAW the regulatory guidance in Tri Service Food Code (TB MED 530) and state local policies for Contractor employees. The Contractor (to include Subcontractors) shall wear and display an Identification (ID) Badge. Each Contractor (to include Subcontractors) employee shall wear the ID Badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit.

Contractor employees that have not been issued an ID badge shall coordinate with the COR to obtain appropriate security clearance. The minimum required information on the badge is company name, employee full name, picture of employee, and date of expiration. The Contractor shall ensure employees wear a Government approved uniform. The Contractor shall submit uniforms to the COR within 10 days of award to determine acceptability.

2.2.1.3 Employee Conduct, Behavior, and Ethics

The contractor shall be responsible for the performance and conduct of its employees and subcontractor employees at all times. The Contractor employees shall comply with all applicable Government regulations, policies and procedures. The Contractor shall ensure all personnel employed under this task order conform to conduct regulations contained in FAR 52.203-13, Contractor Code of Business Ethics and Conduct.

Contractor personnel shall conform to standards of conduct and code of ethics which are consistent with those applicable to Government employees as provided in the Joint Ethics Regulation 5500.7.R. The Government may direct the Contractor to remove any Contractor employee from the Government premises IAW the authority of the Installation Commander. Removal does not relieve the Contractor of the responsibility to continue providing the services required under the task order.

2.2.1.4 Mission-Essential Contractor Services Plan

The Contractor shall address, in detail, its procedures, personnel, and the means to accomplish mission requirements without delay in the event of sudden or unusual events that could impact the Contractor's performance and contract requirements such as, but not limited to mobilization, terrorism, natural disaster, pandemic, utility outages, or labor disputes. The Government will not supplement the Contractor’s work force.

The Contractor shall ensure personnel required to accomplish tasks designated as ‘mission essential personnel’ report to assigned work locations (or Government Continuity of Operations Plan designated facilities) and perform required tasks, regardless of weather or security conditions. Government will identify tasks qualifying performers as essential personnel as applicable with the Contractor providing a list of essential personnel required to perform those tasks to the COR. The COR will be responsible for providing Government security personnel with a list of Contractor

‘mission essential personnel’ to enable access to Government facilities when ‘non-essential’ personnel are barred. Contractor will operate IAW DoDI 1100.22, ‘Continuation of Essential DoD Contractor Services during Crisis’. The Contractor shall include a strike contingency plan as part of its Plan IAW FAR Clause 52.222-1, Notice of Labor Disputes. The Mission-Essential Contractor Services Plan will be submitted to the Government with the offeror’s proposal IAW DFARS Clause 252.237-7024, Notice of Continuation of Essential Contractor Services, however it will not be part of the evaluation process for selecting an offeror for award.

2.2.1.5 Training and Other Security Requirements

IAW Army policy, Contract Requirements, Antiterrorism/Operations Security Review, the following applies to this requirement:

2.2.1.5.1 DoD Level I Antiterrorism Training (AT)

All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 05 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: http://jko.jten.mil and takes approximately two (2) hours to complete. In the event the automated system at http://jko.jten.mil cannot be accessed or is not available (e.g. server problems), Level I AT Awareness Training can be provided by a qualified instructor. If the training is not completed online, the Level I AT Awareness Instructor qualification must be coordinated with the Installation Antiterrorism Officer (or Installation Security equivalent) and the resultant names(s) of approved instructors shall be provided to the KO or designee along with all associated cost or schedule impacts to the contract.

Reporting A05 AT/OPSEC Training

2.2.1.5.2 iWATCH Training The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award. Course takes approximately two (2) hours to complete.

2.2.1.5.3 Sexual Harassment/Assault Response & Prevention (SHARP) The contractor is responsible for ensuring its employees maintain a non-hostile working environment, which is free from sexual harassment and/or assault as defined by AR 600-20.

http://jko.jten.mil/ http://jko.jten.mil/

SHARP Training. The Contractor is responsible for ensuring all employees, to include subcontractor employees, complete the latest online Army Sexual Harassment/Assault Response & Prevention (SHARP) training within 30 calendar days of the start of contract performance. The Contractor is further responsible for ensuring all employees complete the latest online SHARP training annually. This training can be found at http://www.sexualassault.army.mil/. Once all employees, including subcontractor employees, have completed the initial online training, the Contractor shall provide a written statement to the KO certifying that all their employees performing on this contract have completed the SHARP training, and provide the KO with updates when changes in personnel occur. The Contractor shall also provide a written annual certifying statement after all employees including subcontractor employees have completed the annual SHARP training.

Notification of SHARP or Equal Opportunity (EO) Incidents. Contractor shall comply with all requirements of FAR 52.222-26–EO. All sexual assault, sexual harassment, or EO inquiries or complaints as defined in AR 600-20, from Contractor employees and its subcontractor employees working on this contract in government workspaces, shall be forwarded immediately to the Contracting Officer (KO), and then to the Contracting Officer’s Representative (COR).

Failure to comply with any of the paragraphs in this section can result in a less than satisfactory interim or final Contractor Performance Assessment Reporting System (CPARS) rating; a determination by the Government that the services do not conform with the contract requirements and such services cannot be corrected by re-performance, or both.

2.2.1.6 Organizational Conflict of Interest

Contractor and Subcontractor personnel performing work under this task order may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractors mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

2.2.1.7 E-Verify

The Contractor shall use E-Verify to facilitate verification status of employees. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating http://www.sexualassault.army.mil/ employers to electronically verify the employment eligibility of newly hired employees. E-Verify is currently free to employers and is available in all 50 states. E- Verify provides an automated link to federal databases to help employers determine employment eligibility of new hires and the validity of their Social Security numbers.

2.2.2 Safety

Safety Rules and Regulations: In performing the services required hereunder, the Contractor shall conform to all safety rules and regulations applicable to the dining facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. All accidents which occur in association with performance of services required in this contract shall be reported in writing to the COR within 2 hours. Full details of the accident, including statements from witnesses, shall be provided if requested by the safety officer. If any claim is made by a third party against this contract, the COR shall be informed immediately.

2.2.3 Key Personnel

The Government has determined that certain positions for the purpose of ensuring the Contractor can satisfy minimum experience, education and/or credential requirements are key and essential. Key positions must be filled within 24 hours of being vacated, as a temporary mitigation and filled within 30 days with a permanent employee. The COR must be notified immediately upon temporary replacement of key personnel and the KO must be notified within 72 hours.

2.2.3.1 The Project Manager (PM) (KEY)

The Contractor shall provide an on-site Project Manager (PM) who will be responsible for all work under this task order. The PM will have no less than 5 years management.

The PM must have a current Food Protection Manager certification (within 5 years) as defined in Tri Service Food Code (TB MED 530). The PM will have full authority to act for the Contractor on all matters relating to this contract. The PM has overall responsibility for the site’s Quality Assurance / Quality Control (QA/QC). The PM will be the primary point through which technical communications, prioritization of effort, team standardization and technical direction flow between the Government and the Contractor. During any absence of the PM, a qualified alternate shall have full authority to act for the Contractor on all matters relating to work performed under the resulting contract. The PM shall return all Government calls within one hour during operational hours and two hours during non-operational hours.

2.2.3.2 Supervisory Personnel

The Contractor shall provide first line supervisors as required for completion of PWS requirements.

2.2.4 Environmental Considerations

The Contractor shall follow local, state and federal policies concerning Environmental and Public Health while in performance of the contract. The Contractor’s QCP shall include provisions to enforce environmental policies at the supporting dining facility operations.

3.0 Performance Requirements and Standards

The following section specifies the Performance Objectives and Performance Elements for the task order.

3.1 High Level Objectives

3.1.1 Dining Facility Sanitation Operations

The Contractor shall perform sanitation and duties in support of dining facility operations. Perform duties as prescribed in this section.

Reporting A04 QCP Inspection Schedule

3.1.1.1 The Contractor shall clean and sanitize food service equipment and surfaces for dining facility operations.

Performance Standards

a) STD: The Contractor shall clean and sanitize food contact surfaces and equipment in food preparation areas during the performance of their contract duties IAW Tri Service Food Code (TB MED 530), TM 4-41.11.

3.1.2 Dining Facility Cook Support Services Food Preparation Operations The contractor is responsible for the preparation of meals that include: Breakfast, Lunch, Dinner, Brunch, Supper and Take-Out meals when service is requested.

Within those meals, the menus will include a variety of services which include the following: Breakfast, Lunch and Dinner menus, consisting of regular (Main Entrée) short order, self-service bars and baked goods. Service also includes safeguarding foods during preparation and serving using Army regulatory requirements for safety and sanitation.

Performance Standards

a) STD: Follow approved Armed Forces Recipes, TM 10-412, ARSOF Policy 6-18, and approved Standard Operating Procedures and/or manufacturer's instructions.

b) STD: Maintain proper food preparation temperatures and use Hazard Analysis Critical Control Point (HACCP) Plan to support Food Safety standards IAW Tri Service Food Code (TB MED 530).

c) STD: Prepare main-line menu items: IAW AR 30-22, DA PAM 30-22. Prepare Government ethnic observance (monthly observances) and holiday meals. Menu items shall be prepared to support nutrition awareness and Army nutritional requirements IAW AR 40-25 and TM 4-41.11.

d) STD: Prepare short order menu items: IAW AR 30-22, DA PAM 30-22 menu standards. Prepare Government ethnic observance (monthly observances) and holiday meals. Menu items shall be prepared to support nutrition awareness and Army nutritional requirements IAW AR 40-25 and TM 4-41.11.

e) STD: Prepare Breakfast/fitness and salad bar items: IAW AR 30-22, DA PAM 30-22 menu standards the salad bar shall be properly set up no later than 15 minutes prior and not earlier than 30 minutes prior to serving and maintained throughout the meal serving period. Breakfast/Fitness bar items shall consist of approved Army nutritional requirements menu items IAW AR 40-25, TM 4-41.11.

f) STD: Dessert and baked goods: Prepare breads and pastries to support each meal.

Pastry items shall be offered during breakfast, lunch and dinner. IAW AR 30-22, DA PAM 30-22 menu standards.

g) STD: Use Progressive Cooking, Batch Cooking, and Cook to order as outlined in Army Food Program Standards to support AR 30-22, DA PAM 30-22 menu standards IAW TM 4-41.11 (Dining Facility Operations), and TM 10-412. Cakes prepared for holiday celebrations will not commence earlier than 72 hours prior to the holiday celebration (Thanksgiving, Christmas, and the Army’s birthday) IAW AR 40-25, TM 4- 41.11.

Reporting A01 Food Handler Training Records A03 Quality Control Program Evaluation Sheets A04 QCP Inspection Schedule

3.1.2.1 The Contractor shall safeguard food during serving periods at each dining facility operation.

The Contractor shall provide oversight of Contractor serving operations and replenish main, short order serving lines, self-service items, ice, and beverages during designated meal serving periods when servers are provided by other agencies to serve at designated dining facilities listed in Attachment F, Workload Data/Capabilities.

The Contractor shall provide serving service operations in designated facilities to include: Main line, Short order, Take-Out, and Griddle lines. Self-service: Salad Bars, self service areas (Fountain Machines, refrigerated display cases, etc.).

Performance Standards

a) STD: Prepare food as requested and IAW the Production Schedule as not to impede the rate of flow for the diners.

3.2 Maintenance

Contractor will perform minor user maintenance on food service equipment IAW operator’s manual. Notify the COR when required repairs exceed the instrutions contained in the operators’ manual.

3.3 Transition

The Contractor will provide a transition plan to ensure an effective and efficient transition-in at contract start and an effective, efficient transition-out at conclusion of the contract. The transition-in will commence at Notice to Proceed (NTP) date issued by the KO and will continue until full operational capability (FOC), not to exceed 30 days.

At contract end, the Contractor will ensure an effective and efficient transition to incoming Contractor.

Reporting A06 Transition In/Out Plan

3.4 Contractor Manpower Reporting

The Contractor shall report ALL Contractor labor hours (including Subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site. The Contractor is required to complete all required data in the System for Award Management (SAM) using the following web address: http://www.sam.govReporting inputs shall be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. As part of its submission, the Contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement.

4.0 Performance Requirement Summary Matrix

3.1.2 Dining Facility Administration and Food Preparation Operations

High Level Objective Standard

Lot Size and

AQL

Surveillance Method

Payment %

The Contractor shall prepare meals to support dining facility feeding operations.

Service Meets standards of Paragraph 3.1.2.2

Lot size shall be equal to the total number of operational days for all facilities each month AQL = (6.5%)

Random 15% (.15)

The Contractor shall safeguard and serve

Service Meets

Lot size shall be equal to

Random 10% (.10) food during serving periods at each dining facility operation.

standards of Paragraph 3.1.2.3 the total number of operational days for all facilities each month AQL = (6.5%)

SURGE

Requirements:

Dining Facility Cook Support Services Food Preparation Operations.

Service Meets standards of Paragraph 3.1.2.1

Lot size shall be equal to the total number of operational days for all facilities each month AQL = (6.5%)

Random 15% (.15)

4.1 Quality Assurance

The Contractor shall have work complete and ready for inspection in accordance with all terms of the task order. The Government will conduct inspections according to the random surveillance method, to compare the Contractor's performance to contract requirements and standards. The Government reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to the contract requirements. In addition to random surveillance, US Army Public Health Command personnel may perform inspections at contracted dining facilities.

4.1.1 Contract Payment

The Contractor shall receive payment commensurate with services performed when contract requirements have been met and each PRS service is performed within the established AQL; e.g., number of recorded defects does not exceed the number allowed.

Payment Reductions. When the Contractor fails to meet contract requirements of those services listed on the PRS; e.g., the number of recorded defects exceeds the number of allowable defects (AQL); performance will be deemed defective. The Contractor will be subject to a reduction in contract price based on the value of the service established by the percentages in column titled “Payment %” of the PRS. Payment for services not conforming to the specified AQL will be calculated as described below.

Determining PRS Reductions for Random Sampling. To determine a reduction in contract payment for unacceptable service, the maximum contract payment per month titled “Payment %” is multiplied by the percentage of the sample found unacceptable.

The total number of defects found, not just those in excess of the reject level, are used to determine the percentage of the sample found unacceptable.

Example: Assume the maximum monthly contract payment is $250,000.00, an AQL of 10%, and a Lot Size of 155 units. Using ANSI/ASQCZ1.4, General Inspection Level II, Normal Degree of Inspection, the resulting Sample Size would be 32 units with a Reject Level of 8 Defects. If 10 defects were found during the evaluation period the payment computation would be as follows:

Example payment computation for PRS random inspection:

(1) Maximum monthly contract payment $ 250,000.00

(2) Maximum payment percentage (from PRS) is 15% x .15

(3) Maximum payment for acceptable work $ 37,500.00

(4) Percentage of sample found unacceptable:

10 defects exceeds reject level of 8 defects divided by the sample size (10/32 = .31)

(5) Unacceptable percentage 31% x .31

(6) Reduction for unacceptable work (line 3 X line 5) $ 11,625.00

4.2 Quality Control Plan

Provisions: The Quality Control Plan shall be submitted within ten (10) days after contract award and shall include the following:

1. Elements of the Plan: The QCP shall ensure the enforcement of the required standards for:

a. Personnel health and hygiene

b. Workplace Safety

c. Fire prevention and evacuation

d. Environmental protection

e. Energy conservation

f. Employee training

g. HAZMAT Program

h. Hazard communication standards (OSHA) for use of chemicals

i. Security and use of Government Property

2. An organizational chart which provides for QC personnel to have direct accountability to the Contractor's top management.

3. An inspection system covering all tasks and services required by this task order.

a. The system shall include those areas to be inspected on a routine or unscheduled basis, the frequency of inspections, documentation forms, individuals that shall perform the inspections and the follow-up procedures.

b. A method or methods of identifying deficiencies in the quality of services performed before the level of performance becomes unacceptable.

c. The method of documenting and enforcing QC operations.

d. A Process action plan to correct and prevent continuous deficiencies and defects.

4. Methods of communication with the Government regarding quality and contract performance.

5. A monthly reporting system to the Contractor's home office.

5.0 Government Furnished Property/Facilities

Government Furnished Property will not be provided for use in this contract. The Government will make available the tools, utensils and supplies necessary for the Contractor employees to utilize during performance of this contract. If available, the Government will make available office space.

The Contractor shall report losses of Government property losses due to theft, inadequate storage, lack of physical security, or “Acts of God.” The Contractor shall use reasonable care to avoid damaging existing buildings, equipment, and vegetation on the Government installation. If the Contractor’s failure to use reasonable care causes damage to any of this property, the Contractor shall replace or repair the damage at no expense to the Government as the Contracting Officer directs. If the Contractor fails or refuses to make such repair or replacement, the Contractor shall be liable for the cost, which may be deducted from the contract price.

6.0 Reporting

The contractor shall provide deliverables as described in subsequent task orders.

Deliverables shall be specified by the government.

Number Name Frequency

A01 Food Handler Training Records Annually and as occurred

A02 SHARP Training Annually

A03 Quality Control Program Evaluation Sheets

Monthly

A04 QCP Inspection Schedule Monthly

A05 AT/OPSEC Training Annually and as occurred

A06 Transition In/Out Plan Seven (7) days after award

7.0 Related Documents

The following Documents are related to this project

7.1 Definitions and Acronyms:

Federal Acquisition Regulation (FAR), Army Regulation (AR) 310-25, Dictionary of US

Army Terms, and, AR 310-50, Authorized Abbreviations, Brevity Codes and Acronyms are the references for definitions and acronyms not listed below.

7.1.1 Standard Definitions

1. Acceptable Quality Level (AQL) The AQL is a designated value (percent) of defective outcomes/service that the Government indicates will be accepted using acceptable sampling techniques and procedures.

2. Administrative Contracting Officer (ACO) A Contracting Officer who is administering contracts.

3. Army Federal Acquisition Regulation Supplement (AFARS) The Army's supplement to the Federal Acquisition Regulation.

4. Class A Telephone Telephone service, which is unrestricted, for use on-post and commercial calls.

5. Class C Telephone Telephone service, which is restricted to inter-post calls from one post telephone to another.

6. Commercial and Government Entity (CAGE) Code U An identification code assigned to the Contractor and is required by the Contracting Officer (Property

Administrator) and Contractor from the Defense Logistics Service Center. The

CAGE code is also required on the annual Government facilities report. Use DD

Form 2051 to request the CAGE code.

7. Contracting Officer (KO) An individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

8. Contracting Officer's Representative (COR) An individual from the functional activity appointed by the KO and delegated specific authority to monitor contract performance and to perform specific contract administration functions. Additional personnel appointed to assist the COR are called the Alternate Contracting Officer’s

Representatives (ACORs).

9. Defective Service A unit of service, which contains one or more defects and does not conform to specified requirements.

10. Local Access Network Connections (LAN) An installation landline connecting the

Army Management Information System modules to the mainframe computer system.

11. Lot The total number of service outputs in an evaluation period; as defined in the

AQL column of the Performance Requirement Summary. The lot size is used to determine the sample size (or number of inspections).

12. Non Conformance Report (NCR) A letter to a contractor that identifies nonconformance of a contract requirement(s) or identifies business system deficiencies and requests contractor corrective action.

13. Percent of Sample Found Defective A percentage determined by dividing the number of defects by the sample size. The resulting number is used to make an equitable deduction from the contract price or award fee for non-performance.

14. Performance Requirements Summary (PRS) The PRS identifies key performance indicators and standards that represent logical service outputs that will be evaluated by the Government to assure the Contractor is fulfilling the terms of the contract.

15. Performance Standard A measurable output or result associated with the performance-based description of a requirement found in the PWS.

16. Planned Sampling A sampling (inspection) method used to evaluate contractor tasks and services performed less frequently than daily. Evaluations that are scheduled when tasks and services are performed; e.g., receiving and storage service, field-feeding service, and tasks scheduled IAW the approved cleaning plan.

17. Quality Assurance Specialist (QAS) Perform, administer, or advise on work concerned with assuring the quality of products acquired and used by the Federal

Government.

18. Quality Assurance Surveillance Plan (QASP) Defines what the Government must do to ensure that a contractor has performed IAW specified performance standards.

Focuses on the level of performance required by the PWS rather than on the methodology used by the contractor to achieve that performance.

19. Quality Control Those actions taken by the Contractor to control the in-process performance of goods or services to ensure that contract quality standards are met.

20. Random Sampling A sampling (inspection) method used to evaluate contract tasks and services performed daily. It is the primary method for measuring contract performance. Each service output in a lot has an equal chance of being selected for inspection. The results of random inspections are evaluated against the number of allowable defects to determine the overall quality of the lot (service).

21. Sample A sample (inspection) consists of one or more service outputs drawn at random from a lot. The number of outputs in the sample is the sample size.

7.1.2 Technical Definitions

1. Accredited Sanitation Program A certificate program that has been evaluated and listed by an accrediting agency as conforming to national standards that certify individuals. Managers, supervisors and food handlers shall satisfy one of the following requirements:

a. Satisfactorily complete the Educational Foundation of the National

Restaurant Association Course in Applied Food Service Sanitation.

b. Pass an examination from the Educational Testing Service (ETS) showing satisfactory completion of the Food Protection Certification

Program.

c. Satisfactorily complete of a course of study that is offered from an accredited college or university approved by the Installation Medical

Authority.

2. Army Food Management Information System (AFMIS) An automated record keeping system used in dining facilities to perform various functions that includes processes and outcomes; e.g., meal production/planning; head counting;

subsistence ordering; receipt and storage; and equipment replacement planning.

These functions provide the capability to create and adjust menus, shopping lists, and production schedules; make requests against subsistence inventories; facilitate returns to inventory; provide inventory accountability; perform headcount entries;

and inquire against a variety of files. The AFMIS is a web based system that operates from a standard computer within each dining facility.

3. Army Food Program A comprehensive program which encompasses all phases of food service, from; procurement, inspection, transportation, storage, distribution, issue and sale, preparation, and serving meals in garrison dining facilities and in the field.

4. Army Ration Credit System (ARCS) An issue and accounting procedure used by appropriated fund dining facilities. Dining facilities that operate within the Army

Ration Credit System are charged for the dollar value of subsistence issued and obtain credit for meals served.

5. Basic Allowance for Subsistence (BAS) A cash allowance paid to military personnel in lieu of subsistence.

6. Basic Daily Food Allowance (BDFA) The computed monetary daily value of a ration.

This value, expressed in dollars, is allocated for food cost authorized to feed one soldier daily. The dollar amount (allowance) is computed quarterly using actual costs of a selected sampling of food items (market basket) used in dining facilities.

7. Brunch A meal consisting of food items served during breakfast and lunch. This combined meal is served during an extended time period beginning at early or mid-morning and ending shortly after the noon hour. When a brunch is served a supper follows.

8. Clean Free of visible signs of food, food residues, ingredients, grease, soap and foreign matter.

9. Critical Control Point An essential point in the flow of food, at which control can be applied so that a food safety hazard can be prevented, eliminated or reduced to an acceptable level.

10. Cook Support and Dining Facility Attendant Service The provision a limited number of fully qualified cooks to supplement the Military food service staff within a dining facility and performance of all DFA functions (see Dining Facility Attendant Service

Below).

11. Diner Satisfaction Methods of feedback through a variety of surveys and comment programs to determine the degree to which the Contractor is meeting or exceeding contract requirements and established quality levels of food and service.

12. Dinner Typically the third meal of the day, or evening meal of each day, served during late afternoon or early evening.

13. Dinnerware Eating, drinking, and serving utensils for table use, such as flatware including knives, folks, and spoons; hollowware including bowls, cups, serving dishes, and tumblers; and plates.

14. Dining Facility Account The dining facility account is a record of food purchased, issued, used, and on hand as reflected in dollars.

15. Dining Facility Attendant (DFA) Service Those activities which comprise janitorial and custodial functions within a dining facility including, but not limited to; sweeping, mopping, scrubbing, trash removal, dishwashing, waxing, stripping, buffing, window washing, pot and pan cleaning and related quality control.

16. Dining Facility Operations (DFO) Subsystem The AFMIS system used to manage dining facility operations. The DFO Subsystem consists of thirteen functions:

Recipes, master/field menus, vendors, meal productions, POS sub menu, headcount/cash collection, orders inventory management, issues/transfers/turn-ins, system management, customer/account maintenance, customer operations, and equipment replacement.

17. Discount Meal Rate The rate charged to reimburse the Government for subsistence at Army appropriated fund dining facilities.

18. Educational Foundation of the National Restaurant Association (NRA) Educational

Foundation of the National Restaurant Association, (20 North Wacker Drive, Chicago, IL 60606) is a non-profit education foundation created by restaurateurs and other food service executives and governed by a board of trustees, representing all sectors of the industry and associated academic and commercial institutions.

19. Educational Testing Service The Educational Testing Service of Princeton, NJ is a non-profit corporation engaged in test development, test administration and educational research. The Food Protection Certificate Program test is designed to test persons who have ongoing on-site responsibility for protecting the consumer from food-borne illness in food preparation, serving, or eating establishments.

Educational Testing Service, Food Protection Certification Program, CN 6515, Princeton, NJ 08541-6515.

20. Expendable/Durable Supplies Items, which are consumed in use, regardless of type classification or unit, price.

21. Facilities Government furnished buildings provided to the Contractor for use in performing tasks and services of this contract.

22. Food borne Disease Outbreak The occurrence of two or more cases of a similar illness resulting from the ingestion of a common food.

23. Food Contact Surface A surface of equipment or utensils with which food normally comes in contact. This includes equipment and utensils from which food may drain, drop or splash back into food, or onto surfaces normally in contact with food.

24. Food Handlers Food service personnel who work where unsealed, raw food or drink is handled, processed, prepared or served, and personnel who touch food or food contact surfaces.

25. Food Program Manager (FPM) An officer, warrant officer, noncommissioned officer, or Department of the Army civilian responsible to the installation commander for matters relating to food service.

26. Food Service Management Board The installation menu board is a panel of

Government personnel that plans and provides for all anticipated subsistence requirements for the installation. It provides an interchange of information between food service personnel, SSMO and the contractor concerning menu matters and diner comments. A specific function of the board is to review proposed menus, add or change items, and determine the extent to which it will be implemented.

27. Full Food Service (FFS) Those activities that comprise the full operation of an Army dining facility.

28. Government Furnished Property (GFP) All facilities, equipment, food and supplies owned or leased by the Government provided to the Contractor for use in performance of this contract.

29. Government Property All property owned by or leased to the Government or acquired by the Government under the terms of the Contract. Government property includes both Government-furnished property and Contractor-acquired property as defined in FAR 45.101.

30. Government Property Administrator (GPA) A Government representative who is responsible for transfers of GFP from organizations/units to contracts and return upon contract completion. The GPA maybe the COR.

31. HACCP Plan A written document that delineates the formal procedures for following the Hazard Analysis Critical Control Point (HACCP) principles developed by the

National Advisory Committee on Microbiological Criteria for Foods.

32. Hazard A biological, chemical, or physical property that may cause an unacceptable consumer health risk.

33. Headcount Maintenance Function The AFMIS function that is used to plan menus, compute ingredients and quantities required to feed 100 persons per menu item.

This program provides the user with menus for breakfast, lunch and dinner meals for each day, print outside menu reports, and recipes for each food item to be prepared.

34. Holiday Meal Charges The rates to be charged for the Thanksgiving and Christmas

Day special meal.

35. Independent Government Cost Estimate (IGCE) The IGCE is an estimate of the expected contract cost prepared by the Government prior to the solicitation being advertised for bids or offers. This estimate is used to gauge the price offers submitted by prospective contractors.

36. Installation Commander A commander of any Army installation, military community for USAREUR, area commander for EUSA, state adjutant general for ARNG, and

MUSARC commander for USAR.

37. Installation Medical Authority (IMA) Installation Medical Authority refers to the Unit

Surgeon, Command Chief Surgeon, U.S. Army Medical Center Commanders, and the Director of Health Services or Center Commanders, and the Director of Health

Services or his/her representative responsible for defining, setting and monitoring sanitary standards and procedures.

38. Inventory Function The AFMIS function used to complete weekly and monthly physical inventories; vet condemnation, and reports of survey/statement of charges.

39. Leftovers Leftovers are the un-served portions of any item that was prepared for a specific meal, protected from contamination, and held at a proper temperature.

40. Major Maintenance The maintenance and repair of equipment, including the restoration or replacement of…